I absolutely love everything about Montu! Friendly and helpful staff if I ever need to call, prompt responses on live web chat, great choice of top quality products, fantastic prices on hardware compa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Not a great start, 1st prescription paid for then not dispatched due to prescriber error. 5 days later further prescription issue, medication now out of stock, requested payment again prior to dispat... Mehr ansehen
Unternehmen hat geantwortet
Once the pharmacy had my prescription, ordering was simple. It was dispatched quickly with royal mail special delivery for next day delivery. One item from my prescription was not available to order... Mehr ansehen
Unternehmen hat geantwortet
There brilliant pharmacy but Royal Mail are big let downs they deliver on time 1 week and don’t the nxt time and pharmacy has to reimburse delivery fee and they shouldn’t be paying it back it should... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.
Kontaktinformationen
Vereinigtes Königreich
- montu.uk
4.2
Gut
794 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Top quality medication
Great customer service. Super quick delivery times and top quality medication!
Montu has an enormous catalog with many different medications that are all produced by experts so quality is always superb.
I would not hesitate to recommend them.
26. August 2026
Antwort von Montu UK Pharmacy
Hi Gareth, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Service was excellent and speedy BUT
Service was excellent and speedy, simple and easy - 5 stars for this. The medication I received on the other hand was not good at all (for me) so much so, I disposed of it. Waste of money. However this shouldn’t detract between service or not, just really disappointed with what I received.
28. August 2026
Antwort von Montu UK Pharmacy
Hello Ben, we’d like to investigate this further. So we have sent your details to the patient support team to look into.
Antwort von Montu UK Pharmacy
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Arrived promptly and they certainly did…
Arrived promptly and they certainly did the trick in helping me to sleep. I’ve suffered for years with Insomnia and the product is helping me for the first time!
28. August 2026
Antwort von Montu UK Pharmacy
Hello Sandra, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Fast discreet service
27. August 2026
Antwort von Montu UK Pharmacy
Hi Shane, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Antwort von Montu UK Pharmacy
Hi Alice, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Fantastic customer service,somebody at…
Fantastic customer service,somebody at the end of the phone to offer me solutions to my problems.Always super friendly and helpful.I've onlybeenwith one pharmacy and def would'nt change.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Hi Monica, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Absolutely brilliant but stock goes…
Absolutely brilliant but stock goes very quick and your forever changing flowers
So it hit and miss on effects but quality wise 10/10
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Hi Ryan, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Antwort von Montu UK Pharmacy
Hi Ryan, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Felt uplifted
Delivered on time , after my first try I felt quite motivated and focused and less stressed , would fully recommend
28. August 2026
Antwort von Montu UK Pharmacy
Hi Farrah, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Antwort von Montu UK Pharmacy
Hi Kendal, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Incable of simple straight forward deliveries on time!
So far my experience with Montu and Alternaleaf has been fairly good. However what lets them down is delivery. I'm on my 6th delivery now and I have an issue every single time. My 1st order never arrived on time. I filled out the form for royal mail and had to make a complaint as I was told I would get a response in a few days. 4 weeks later I still didn't have a response and they had not bothered to chase up or check. Every other delivery I recieve no e-mail from royal mail the night before. No e-mail to say it's out for delivery. So i'm forced every time to start ringing Montu and Royal Mail to find out whether i'm expecting a delivery or not. Same again today... wasted 11 hours sat from 8.30 this morning until 19:00 this evening. No delivery, my parcel shows it never got put on the van. Just says... due to be delivered today. I've filled out another royal mail form which undoubtedly will require me to chase up for a response again. It's friday and the earliest I will get a response is Wednesday. So if you don't mind switching to alternaleaf for alternative medicine also bare in mind there is a good chance you will regularly go long periods of time without any medication due to the incompetent deliveries and when that happens you will wait 3 to 4 days unless like me. You do their job for them and contact royal mail yourself and get it escalated to a manager. The only reason I recieved my 1st order then 2nd day is because I rang royal mail 7 times and an area manager made them put it on the van and deliver it to me at the end of the 2nd day. Otherwise I wouldn't of relieved it then. Until you offer another delivery service my review is staying at 2 stars and I feel that is generous considering how stressful and annoying each delivery becomes. Why you don't offer someone like DPD is beyond me. You use the Royal Mail one of the most unreliable delivery companies in the entire nation. It's bound to go wrong and when it does I fill out a form and nothing is done about it for 3 to 4 days. Joke!
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Hello Damien, sincere apologies for this we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
It was just so easy
It was just so easy. Each appointment i was made to feel at ease with advice and knowledge shared. Fast delivery easy payments. All round great experience with them
28. August 2026
Antwort von Montu UK Pharmacy
Hi Sarah, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
First time and very impressed with the…
First time and very impressed with the whole process . The package arrived quickly and was well packed .
Excellent
28. August 2026
Antwort von Montu UK Pharmacy
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Antwort von Montu UK Pharmacy
Hi Andy, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
What a relief
What a relief, before I joined alternaleaf and montu I was suffering with really bad insomnia, the doctors only pushed tablets and said they might work if not id have to self-refer again to xyla for therapy again, I joined montu etc and my god I can function again during the day as ive had some good sleep.
10/10!
28. August 2026
Antwort von Montu UK Pharmacy
Hi John, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
First time experience has been silky…
First time experience has been silky smooth. Cant fault it.
28. August 2026
Antwort von Montu UK Pharmacy
Hi Paddy, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Wonderful
good communication, quick delivery, just seems to make everything feel easier
28. August 2026
Antwort von Montu UK Pharmacy
Hi Anthony, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Thank You, Montu
Wonderful service. Added my prescription to my cart. Paid for it and the package was, as described, delivered the following day.
The quality of the prescription is exceptional.
I am already benefiting from what was prescribed, for the conditions I suffer from.
27. August 2026
Antwort von Montu UK Pharmacy
Hi Gary, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Antwort von Montu UK Pharmacy
Hi Jaemi, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
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