I absolutely love everything about Montu! Friendly and helpful staff if I ever need to call, prompt responses on live web chat, great choice of top quality products, fantastic prices on hardware compa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Once the pharmacy had my prescription, ordering was simple. It was dispatched quickly with royal mail special delivery for next day delivery. One item from my prescription was not available to order... Mehr ansehen
Unternehmen hat geantwortet
Not a great start, 1st prescription paid for then not dispatched due to prescriber error. 5 days later further prescription issue, medication now out of stock, requested payment again prior to dispat... Mehr ansehen
Unternehmen hat geantwortet
Couple of months in and it’s been great, I was with releaf before, very expensive but very professional, I was worried about changing. All the doctors and customer service people have been fantas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.
Kontaktinformationen
Vereinigtes Königreich
- montu.uk
4.3
Hervorragend
791 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolute waste of time
Absolute waste of time. Horrible experience.
I have had a horrible experience with Montu UK and have never once received a delivery on time. My latest order (#668302) ended up completely falling through and resulted in a refund, which is incredibly frustrating when you are waiting on essential medication.
I've switched over to Curaleaf, which is a far better company all around. Their delivery is actually reliable, and the product quality is vastly superior. Don't waste your time with Montu.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Thank you for sharing your experience and we are sorry to hear that you have left us. We have shared your feedback internally and wish the best going forward, thank you.
The fact that I actually felt valued…
The fact that I actually felt valued and listened to and they took me seriously explained everything clearly and everything was very efficient pleasantly surprised.
28. August 2026
Antwort von Montu UK Pharmacy
Thank you so much for your review! It's great to hear that you felt valued and supported throughout the process.
Great products and a great service
Great products and a great service.
Quick and effortless.
26. August 2026
Antwort von Montu UK Pharmacy
Thank you for your review!
Been a patient for 4 months now and…
Been a patient for 4 months now and haven't had an issue. Stock can be inconsistent but there's a lot of alternative choice. Their customer service is also top notch which I was pleasantly surprised by considering the cheap monthly payment. Oh and that £5/m you're spending with Alternaleaf gets discounted on your first order of each month (as well as free delivery on first monthly order) so your membership with Alternaleaf is practically free (both Montu and Alternaleaf share the same parent company)
While i know not everyone has been as lucky, I haven't had a single delivery late yet either which is awesome considering its next day special delivery with Royal Mail.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Thank you for sharing your experience with us! It's great to hear that you’ve had a smooth four months and that our patient support team have been supportive.
Spoke to 2 people on the phone
Spoke to 2 people on the phone
1st person seamed to not care and told me nothing could be done ,
Called a second time and super star Kacey saved the day she was super on the ball and needs recognition for fixing a problem I was told couldn't be fixed
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Thank you for taking the time to leave this feedback. We are so glad to hear that Kacey was able to step in and resolve the issue for you, we will be sure to pass along your kind words!
Great service..
Great service... excellent delivery service
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Hi , thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Antwort von Montu UK Pharmacy
Hi Rachel, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Excellent ⭐️⭐️⭐️⭐️⭐️
28. August 2026
Antwort von Montu UK Pharmacy
Hi Scott, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Antwort von Montu UK Pharmacy
Hi Ruth, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Excellent service
So far I have had an exceptional service from Montu. No issues whatsoever. Great selection of medication. Always dispatched and delivered on time. Portal is very easy to use.
Excellent experience so far.
Thanks Montu 🙏
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Hi Chris, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
I have items on my prescription sold…
I have items on my prescription sold out all the time now the pharmacy is unreliable
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Hello Ansar, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Literally ignored me and my complaint
Edit: the reply implies they would contact me to resolve it, but they didn't. what a surprise....
Literally ignored me and my complaint, offered to follow up with formal complaints process then fully ignored me.
Montu aren't there to facilite access to medication, they're there to make money, and the service and consistency shows that.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Montu UK Pharmacy
Hello, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
The doctors I spoke to really listen to…
The doctors I spoke to really listen to me, I have been on the prescription for 2 weeks now and I can’t believe how different my mindset is. I would definitely recommend this !!!!
28. August 2026
Antwort von Montu UK Pharmacy
Hi Katie, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Really easy to use but only gave 4…
Really easy to use but only gave 4 stars due to low stock and availability
27. August 2026
Antwort von Montu UK Pharmacy
Hi Brandon, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Antwort von Montu UK Pharmacy
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
A very responsive and professional…
A very responsive and professional service, arranging appointments is easy, queries are answered promptly. I rate the service very highly.
28. August 2026
Antwort von Montu UK Pharmacy
Hi Rob, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
The whole process has been great
The whole process has been great . The people and the company, all been very helpful.
26. August 2026
Antwort von Montu UK Pharmacy
Hi Alex, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Was not at all worrying nice easy chats…
Was not at all worrying nice easy chats and good advice fast service
28. August 2026
Antwort von Montu UK Pharmacy
Hi Karen, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Antwort von Montu UK Pharmacy
Hi Amanda, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Antwort von Montu UK Pharmacy
Hi Steve, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
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