MODE Auto Concepts Bewertungen 298

TrustScore 3.5 von 5

3.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Website says immediate shipping. I ordered 6 days ago, no communication, no dispatch, no tracking. I called the number multiple times and left voicemails as instructed, nothing. I’m 40 and I have neve... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Have had many orders through mode auto and always good experience. Everything comes in correctly and well packaged. Transit times are acceptable with tracking details and emailed updates. Can’t fault.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered a genuine BMW wireless charger for my 2014 650i. It took a little while to arrive and the Customer Information wasn't exactly forthcoming. But the item works well, it took me a total of abou... Mehr ansehen

Bewertet mit 1 von 5 Sternen

They will not respond to emails or return calls regarding a part they sent which was incorrect. Zero after sales service, do not purchase from this company as if you need to get hold of them, you can... Mehr ansehen

Unternehmensdetails

  1. Kfz-Ersatzteilgeschäft

Vom Unternehmen geschrieben

MODE™ Strives to push the boundaries in automotive modification, styling and tuning by creating individualised vehicles that are truly one of a kind. These days cars have become a staple in our everyday lives. No matter what we drive, there is usually some or even many more of the exact same car out there. These vehicles have become more and more a reflection of ourselves and our individuality. Seeing this we created a new concept in automotive modification in Australia. Each purchase made online can be delivered directly to your door or to one of our authorised MODE™ dealers for fitting/installation service plus in store advice, software tuning and personalisation to your vehicle. MODE™ is the master distributor to some of the World’s largest and most exclusive automotive brands with an extensive dealer network to ensure that no matter where you are we can deliver that signature MODE™ experience, an experience you will never forget.


Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

298 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

Comprehensive list of parts available…

Comprehensive list of parts available and lot of it is in stock, ready to ship.

26. August 2024
MODE Auto Concepts-Logo

Antwort von MODE Auto Concepts

Thanks for your review William,

We really appreciate your multiple orders and thank you for your ongoing support.

Regards,

Team MODE

Bewertet mit 1 von 5 Sternen

Service

It's a very stupid anti-fraud system. I haven't experienced online shopping I need to provide customers with a photo ID. What’s matter about 2 name. Why does my username need to be the same as my driver's license? You are just an online merchant. What qualifications do you have to force customers to provide proof of identity? (if I don’t provide photo id they will hold my order until I send photo id to them )It's really outrageous. really bad service.

25. August 2024
MODE Auto Concepts-Logo

Antwort von MODE Auto Concepts

Hi Jeffrey,

It is a requirement by VISA, Mastercard and AMEX for the merchant to verify their customers. An example of this is when you check into a hotel the hotel staff is required to confirm your identity.

As we are an online store there is a process in which we have been trained and guided on how to verify our customers.

Your order was placed under two names which is the reason for the ID check.

Thank you for shopping with MODE and we hope you are enjoying your products.

Regards,

Team MODE

Bewertet mit 4 von 5 Sternen

The tune that I bought was amazing and…

The tune that I bought was amazing and it worked perfectly with my BMW.

The only thing is it took a bit longer than I expected to get my activation key and communication with the company wasn’t that fast as it was hard to get a hold of them.

26. August 2024
MODE Auto Concepts-Logo

Antwort von MODE Auto Concepts

Thanks for sharing your experience M.A,

Our team has looked up the order and can see the activation codes and welcome emails were sent right away.

Often emails can get caught up in junk, spam or quarantine folders, especially when it is a customers first order or interaction with a store.

We are happy to hear you got it sorted and are enjoying the tune and appreciate your feedback allowing us to improve a processes and operations.

Regards,

Team MODE

Bewertet mit 1 von 5 Sternen

Bought a glc 43 cold air intake

Bought a glc 43 cold air intake
Car sounds like crap
Runs like crap
Filters are bunch of junk I was told by the mechanic
No information on how they found before you buy the product so I just threw $800 down the drain
Don’t buy glc intakes they are crso

15. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Abhorrent business to deal with - AVOID!

I raised a fitment issue, and got brushed off. When I pressed, they ghosted me for 9 days until they got a dispute case via Afterpay. Even then, they chose to ignore Australian consumer law; notably the ácceptable quality guarantee'which is an onus on the seller, not the manufacturer. It would have cost them nothing to make a warranty claim upon the manufacturer on my behalf; but they instead chose to trash their reputation. They're about to find out why doing this to a guy as connected in the car community as me, will cost them dearly. I pity them for failing to see how their response to an issue could have been an opportunity to fortify their brand. Rather than to make an enemy out of me, they could have instead made me an ally, singing their praises amongst my car enthusiast friends. More the pity, that I now tell my contacts to avoid Mode Auto like a disease.

5. August 2024
MODE Auto Concepts-Logo

Antwort von MODE Auto Concepts

Thanks for your review Sherwin,

We really appreciate feedback of all types as it allows us ability to understand each customers experience and improve what we do.

The item you had purchased was;

Genuine BMW M Performance Carbon Fibre Fuel Filler Cap Cover for BMW M2 F20 M3 F80 M4 F82
SKU: 16112472988

This is one of the most popular Carbon Fibre items currently sold by BMW M Performance, it is even advertised as a suggested upgrade within the My BMW app.

We understand you had contacted MODE regarding your concern with the fitment of the product in which we suggested for the Genuine BMW item to be fitted by a Genuine BMW Technician.

As this is a Genuine BMW item the quality and fitment is determined by BMW and any warranty or replacement claim was rejected by BMW.

MODE cannot replacer an item with an identical item if the quality is the same.

Regards,

Team MODE

Bewertet mit 2 von 5 Sternen

No customer service

Sent a stop/start button with the text misaligned. Ignored requests to exchange or refund.

Edit- after submitting this review, Mode have reached out and responded, and refunded me. Upgraded from 1 to 2 stars on this basis, but it’s a shame it took this review for them to respond.

23. Juli 2024
MODE Auto Concepts-Logo

Antwort von MODE Auto Concepts

Hi Alex, a replacement button has been shipped out to you free of charge.

Thanks for letting us know about your product experience and allowing us a chance to fix things up.

Regards,

Team MODE

Bewertet mit 1 von 5 Sternen

The quality of the item is god awful

The quality of the item is god awful. They did not include any of the things in the kit for installation that they were supposed to, and are now telling me the suede I ordered is low quality because I did not get alcantara. Absolutely horrible do not buy from here

23. Juli 2024
MODE Auto Concepts-Logo

Antwort von MODE Auto Concepts

Thanks for sharing your experience Lucas,

Our team has looked up the order and can see you have in fact ordered a Suede+ steering wheel cover which is a faux Alcantara (ie. It is not genuine Italian Alcantara). The price of this item also reflect that is not in fact a genuine Italian Alcantara.

As for any missing items, our team had requested images of what was received and what you believe was missing without any images in response.

We have also been advised the product has been installed which does not allow a return to be possible.

Perhaps next time it may be best to order the more premium Genuine Italian Alcantara version which we do also offer.

Regards,

Team MODE

Bewertet mit 5 von 5 Sternen

Excellent Service

I emailed a question to confirm I’m ordering correct springs for my application, Mason got back to me with part number quickly , I placed order , confirmation and tracking details sent to me , 2 days later arrived in Brisbane , just fitted them today, and are exactly what I wanted.

24. Juli 2024
Bewertet mit 1 von 5 Sternen

Ordered lowering springs locally, still haven’t arrived. Appalling customer service

Ordered lowering springs for my 2004 TS Astra over a week ago and they still haven’t been sent (note, they said shipping should take 3-5 days). I’m located in Brisbane Australia so shipping should have been no worries, since the company is based here. I’ve emailed them four times now to seek a response for when my order will be sent. Of course, no response yet. Not even from a bot or anything. Hopefully they arrive soon so I can install on my next couple of days off. Not impressed. Will definitely take my business elsewhere next time. Thought I would go with them because prices were reasonable and were reasonably local. May just stick with eBay so I don’t get screwed around with businesses that can’t even answer their emails.
After reading other reviews online this doesn’t seem like an uncommon occurrence. Should have read these reviews before ordering :( If you’re thinking of buying something from MODE, maybe think twice.

2. Juni 2024
Bewertung ohne vorherige Einladung
MODE Auto Concepts-Logo

Antwort von MODE Auto Concepts

Thanks for your feedback David,

We can see this order was placed on a weekend and dispatched a few business days later with the relevant shipping carrier.

Our team puts every effort in to deliver a 5 star service but one thing we are unable to control is how long an order will take to arrive, and if any carrier delays will occur.

We can see you received your item a few business days later, which is a little slower than the approximate arrival times listed on our website in which we must apologise.

Our team hopes you enjoy your products and thank you for your support.

Regards,

Team MODE

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