Modburyestates Bewertungen 

APPALLING

Phoned up about getting a quote on block management. Had a good conversation with Penny who manages Exeter branch, said to Penny there was no rush for the quote as I had to discuss it with the rest of the residents.
Over two weeks went by and I heard nothing from Penny. Phoned and spoke to a colleague of hers, and we both thought probably my details might have been taken down wrong.
Another week went by NOTHING phoned again the same colleague took and passed on the message to Penny again, and a week after that until i gave up, it came very apparent that Penny was never for some reason going to give a quote, a complete waste of time.
I just thought if Penny can treat a potential new client like this, how is she treating and managing her present clients.

They’re dreadful. We have a number of ongoing problems which aren’t getting fixed and the communication is terrible.

I have been extremely disappointed with my experience of Modbury Estates.

The biggest issue has not been the complexity of the matters I raised, but the lack of communication. I sent three emails on 20 May 2026 and received no acknowledgement or substantive response within the five working-day service standard that had been agreed with residents. Communication effectively stopped, and I only received a response after making a formal complaint.

To Modbury Estates' credit, they eventually acknowledged in writing that their communication standard had not been met and accepted that they should have kept me updated, even where matters depended on third parties. Unfortunately, despite that acknowledgement, I have continued to experience significant delays in receiving responses.

One example is my request for a copy of the building insurance policy wording. Despite repeated requests over several weeks, I was continually told that the matter was "pending with the insurer". However, after speaking directly with the insurance broker, I was informed that the policy wording had already been sent to Modbury Estates when the policy commenced, sent again when I first requested it, and sent yet again more recently. This left me questioning why it had not simply been forwarded to me.

I also received conflicting information regarding a maintenance issue on the development, which was only clarified after I spoke directly with a director of the management company.

Managing agents deal with people's homes, and that requires good communication, transparency and empathy. Even when an issue cannot be resolved immediately, residents deserve timely acknowledgements, regular updates and accurate information.

Unfortunately, that has not been my experience with Modbury Estates, and I cannot recommend their service based on my dealings with them.

Modbury took over management of our flats.
No communication, no monthly accounts,no directors meetings. Overall totally inadequate. We had to put a star we wouldn't have even given them that.

We have had terrible problems with this company. Really poor management, incomplete annual accounts, double charging on items, terrible communication. Would not recommend at all.