Mocka - New Zealand Bewertungen 317

TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I love my new drawers, it was easy to assemble (in 2 people as you need someone to hold the parts in place). I got them in green, beautiful colour and great quality. Shopping on the Mocka website was... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Super easy for hubbie to put together (has not even a handyman!). Draw runners are good, very smooth. Love the color. How process to purchase from online selection to delivery seemless. So nice to... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We recently purchased the Hastings Green Mocka Buffet Unit and absolutely love it. The colour is even nicer in person — the green adds such a beautiful, modern touch without being overpowering. It fee... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Mocka style is always modern and lasts reasonablly well. The shoe cabinet I bought this time is functional and good size. It is very heavy, heavier than you think. The quality of some pieces (to... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Möbelgeschäft

Vom Unternehmen geschrieben

Our mission is to help you bring design into your home and transform each room into a space you’ll love. We’re dedicated to creating quality, on-trend and design-led pieces that elevate a space while remaining accessible, understandable and brilliantly functional; all at a price that doesn't cost the earth.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

317 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 90 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 4 von 5 Sternen

Good result in the end.

Instructions were incomplete, especially for the orientation of the drawer slides.

12. November 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Paul, Thank you for your feedback. We’re sorry to hear the instructions were incomplete and caused confusion with the drawer slides. We’ll pass this on to our team to help improve future assembly guides. - Kind Regards - Jess

Bewertet mit 5 von 5 Sternen

Great service and product

Great service and product. Im happy with the high chair but it would have been perfect if it had one more rail to lift theogony of it a bit more.

30. September 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Evelyn, Thank you for your feedback! We’re glad you’re happy with the high chair and appreciate your suggestion about the additional rail — we’ll pass this on to our team for consideration. - Kind Regards - Jess

Bewertet mit 5 von 5 Sternen

Exactly how how expected it easy…

Exactly how how expected it easy assemble looks great love it

10. November 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Caroline, Thank you for your review! We’re so glad it met your expectations, was easy to assemble, and looks great. - Kind Regards - Jess

Bewertet mit 5 von 5 Sternen

We researched bedside tables for AGES!

This little beauty allows me to keep necessities on the top and all the detritus of my life invisible in the 2 drawers. It is a perfect size, with great generous drawers. The instructions to put it together and the design of HOW it went together were ingenious and my troubled brain really enjoyed the workout. No issues with the things that push the drawers open and shut. The little screw bit worked like a charm. Thanks so much. We love them.

30. Oktober 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Jan, Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying the drawers and that the size and design work perfectly for you. It’s great to know the assembly process was even a fun challenge, and that everything functions smoothly. We’re so glad you love them

Bewertet mit 1 von 5 Sternen

Giving it even one star is too much.

Giving it even one star is too much.

This kind of low-grade, garbage-level product is being sold at a mid-range price.

Getting scammed once is enough.

20. November 2024
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hi Alice, Thanks for expressing your concerns, and we're disappointed to hear of your experience! We'd love a chance to fully understand and assist in resolving. If you have not already please reach out to our team via hello@mocka.co.nz

Bewertet mit 3 von 5 Sternen

The smell of the product is guess from…

The smell of the product is guess from fumigation? Have washed all parts but can't get rid of it and has transferred to my clothes.

30. Oktober 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hi Linda, Thanks for expressing your concerns, and we're disappointed to hear of your experience! We'd love a chance to fully understand and assist in resolving. If you have not already please reach out to our team via hello@mocka.co.nz or we're available Monday to Friday on 03 384 1858. Quote your order number.

Bewertet mit 5 von 5 Sternen

The dresser I got was good quality for…

The dresser I got was good quality for the price and easy to set up with an electric drill

23. Oktober 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Miss Stephanie,

Glad to see your putting your handywomen skills to make your new dresser. Glad you are enjoying it.

Kind Regards - Jess

Bewertet mit 5 von 5 Sternen

I love it!

Furniture was super easy to build and it looks great in my home! Arrived really quick with no issues as well

18. Oktober 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Zoe,

Glad all your products are what you expected and have fitted into your home nicely!

Warm Regards - Jess

Bewertet mit 2 von 5 Sternen

Zeus Side Table

Disappointed with the rough finish of this little table, also the top of mine looks like it had holes that had filler added, so not the nice wood ring look or smooth golden stain as shown online. I could not return as I bought for $110 on clearance.

23. September 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello A Arnold, I am sorry to hear of the marks on your new bedside. If you have not already please reach out to our team via hello@mocka.co.nz or we're available Monday to Friday on 03 384 1858. Quote your order number.

Bewertet mit 5 von 5 Sternen

Excellent quality

Fast delivery. This bed is super solid, well made and extremely cute. My 3 year old son loves it and has been sleeping all night in his new cosy bed!

26. Oktober 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Yelena, What a difference a new bed does for your little ones sleep! Glad he is enjoying his bed :)

Kind Regards - Jess

Bewertet mit 5 von 5 Sternen

The Noosa Rattan Storage Bench Seat is… ⭐️⭐️⭐️⭐️⭐️ Absolutely love it!

The Noosa Rattan Storage Bench Seat is exactly what I was looking for. It perfectly matches my expectations in both style and functionality. The design is beautiful, the quality feels solid, and it adds a lovely touch to my space while providing practical storage. Highly recommend!

13. Oktober 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Hanna,

Such lovely words! Thank you for taking the time to give your feedback :)

Kind Regards - Jess

Bewertet mit 5 von 5 Sternen

Great customer experience

The team were fantastic especially Harriet from the head office in Christchurch. She is an amazing asset. I have a business that customer experience is fundamental to its operation and I would employee her. She was amazing.

25. September 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Si, Thank you for your kind words! I am glad she was able to help you. Thank you for the lovely feedback.

Kind Regards - Jess

Bewertet mit 5 von 5 Sternen

Good Looker - Easy to Assemble

I love my Avoca six-drawer - it looks sleek and the colour blend looks good and up to date. The top drawers are touch open and the lower ones - you have to pull out but that suits me because it keeps little fingers out. Great price and a good loooker - easy to put together.

Recommend to anyone wanting that extra set of drawers.

1. Oktober 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Janelle,

Thank you for your kind words! Happy to hear your enjoying your new drawers. Thank you for the amazing feedback.

Kind Regards - Jess

Bewertet mit 1 von 5 Sternen

Cheap materials - tall boy drawers

I ordered the tall boy drawers and reviews on the Mocka website were all good. The drawers were a nightmare to put together in part because the wood quality is cheap and it brown in four places when I put it together! The drawers don’t close properly and I feel like the whole thing is going to collapse of if I put clothes in it. Overall I would not recommend , I have lived Mocka in the past (years ago) but it’s seems the quality has severely reduced. Dot. Waste your money.

31. Juli 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Kelly, Thank you for sharing your concerns — we're really sorry to hear about your experience. We’d appreciate the opportunity to understand the situation fully and help resolve it for you as best we can. If you have not already please reach out to our team via hello@mocka.com.au or we're available Monday to Friday on 07 3184 8466. Quote your order number.

Bewertet mit 3 von 5 Sternen

Highchair Harness

The service was great and the order was delivered in a short amount of time.
The Highchair Harness is good but doesn't have enough length variation, otherwise it works well as a harness.

22. August 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Jo,
Thank you for your feedback on our harness. I will pass this along to our team to take under advisement for future.
Kind Regards - Jess

Bewertet mit 1 von 5 Sternen

Bad quality

Bad quality. Similar to cheap Chinese knock offs of IKEA. Our draws barely lasted a year with the bases warping and hard to fix. Not worth the price we paid for them.

Basically might as well save money buying warehouse furniture for the same quality of pay for high end for lasting quality.

3. Dezember 2024
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello, Thanks for expressing your concerns, and we're disappointed to hear of your experience! We'd love a chance to fully understand and assist in resolving. If you have not already please reach out to our team via hello@mocka.co.nz or we're available Monday to Friday on 03 384 1858. Quote your order number.

Bewertet mit 1 von 5 Sternen

Don’t Expect Support if Your Item Goes Missing

I’ve been a repeat Mocka customer, but this order has been very disappointing. My desk was delivered to the wrong address — I even confirmed this with the recipient and gave Mocka all the details. The courier has since accepted in writing that it was their fault, yet Mocka still refuses to send me a replacement.

Instead, I received this response from Mocka:
“At this stage, we are still awaiting the outcome of the investigation and claim regarding the non-delivery… once the investigation has been finalised, we will be in touch to outline the options available for resolution.”

What does that even mean? Does it mean I may not get a desk at all? Weeks later, I am still left waiting with no certainty of an outcome. For a $200 order, the process has been unnecessarily slow and unhelpful. Once it was clear I never received my desk, and the courier confirmed it was their mistake, I expected Mocka to stand behind their customer and send a replacement. Instead, I’ve been left questioning whether I’ll ever see the product I paid for.

Looks like I'm not the only one.

You've lost a loyal customer Mocka. Was it worth it?

3. September 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Melissa,

Thank you for contacting us, and we sincerely apologize for the unfortunate experience you had with your delivery.

We want to assure you that the courier service we work with is an independent company, and their performance reflects on us. We consider this incident to be a serious failure in the level of service we strive to provide. I see our team are actively working on this with you to get this resolved.

Bewertet mit 5 von 5 Sternen

We have bought several items from mocka…

We have bought several items from mocka and have had a great experience every time will always tell people how great they are

23. Juli 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hello Maxine,

Thank you for your kind words. I am glad to hear we meet your expectations.

Warm Regards - Jess

Bewertet mit 5 von 5 Sternen

Buddy stool is a well made and…

Buddy stool is a well made and attractive item
Also,it is the Purrfect height, size ,and shape for my elderly cat to snooze on

17. August 2025
Bewertung ohne vorherige Einladung
Mocka - New Zealand-Logo

Antwort von Mocka - New Zealand

Hi Debbie, thank you for your feedback. We’re thrilled to hear the Buddy Stool has become the new favorite snooze spot.

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