Mile Auto Bewertungen 

I tried calling an assigned adjuster multiple times and left voicemails with no confirmation or call back. I decided to get to customer service to see if I could get any assistance on a claim and Ian was very happy and willing to help and assist. We tried getting in contact with the assigned adjuster since Ian said they should be available but turns out that they just did not want to talk to me. Ian was very helpful on confirming my questions and concerns, adding additional information and also gave me a manager contact information. Ian went above and beyond today with assisting me and my client's claim and I appreciate that a lot. Some adjusters can learn a thing or two from him.

Competitive on the prices, bud costumer service is very bad, as well as their website, every time you want to do any change you have to call or fill a form, making the processes not easy to be done compared with other companies, I just hope they make easier in case of any claim.

Ian was helpful and knowledgeable in helping file my claim.

Great experience. Great rates. Ongoing positive experience with Mile auto. They helped me when I bought my traded in my car and needed to change my insurance coverage to my new vehicle and ran into some questions. Customer service was responsive through email and got back to me within the day.

Mileauto answered all my questions. The great people who work for Mileauto are kind, well informed and always ready to help. I really like their prices and believe other insurance companies should follow them. I have not needed them for anything serious but I'm sure I'll get the same attention at that time as I do now. I thank you for all you do. I promise if you choose Mileauto, you'll keep a lot of money in your pocket and still have quality auto insurance.

I love this company and refer my friends and family all the time!! Nate and the whole staff are always so pleasant and helpful. Progress is always done so quickly and the payments can't be beaten!!

Ok every time I call the personal are friendly and polite and helpful and resolve my concerns fast politely and most of all they listen that last one is very important to me. THANK YOU MILES AUTO

Klyde was great, quick and informative

Ian was very helpful and knowledgeable and helped resolve my issue.

This company rate changes based on the mileage you driving. First month low premium and chares much more if you drive more mileage than the first month. I canceled the policy but they still charged fee about half of premium. Actually this company was more expensive than major company. I would never go back to this company and totally not recommend.

Buyer beware they charge based on how many miles you drive

I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if I was married and I said yes which got me a discount! My insurance agent had listed me as single when I went to Mile Auto for some reason. I could have had this discount all along! Thank you, Cami for helping me. It pays to ask questions and she was so helpful. Mile Auto's customer service is great!

Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super knowledgeable and very very professional..! If only ALL our customer service interactions could be with Agents like Clyde.! He is definitely ONE OF THE BEST...😊

Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and efficient to call someone on the phone! You don't need to worry about navigating a confusing web app or mobile app. I just spoke to Klyde and he was extremely helpful in changing my payment method and explained how payment methods are set up within the system-- only one payment method allowed, which is nice and simple. In this day and age we need more simplicity and more human contact! Agents can also email you things -- such as your policy documents. They can also help if, for some reason, you're unable to take an odometer photo by the deadline. Mile Auto is great!

La atención fue constante, con periodos de respuestas bien rápidos, muy cordial y respetuosa

I have no complaints for this company, or any representative with whom I’ve had dealings. Highly recommend.

Mile Auto insurance is a SCAM. DO NOT waste your time with this company. My 1999 Ford Truck was driven 38 miles in a month, and the insurance premium was $55. I'm retired with a PERFECT driving record.
How did they raise the $16 base charge, plus the 57 cent mileage charge up to $55? They added these HIDDEN FEES:
Anti Theft Fee $2.50
Installment Fee $5.00
Mileage Data Capture Fee $6.00
Policy Administration Fee $25.00
There is nothing in their signup papers about a $25/month "policy administration fee".
Also, since you have to email a picture of your odometer every month, so they can figure out the mileage cost, every policy will be charged the $5.00 "installment fee".
EVEN WORSE... They only give you THREE DAYS to email your odometer photo, or they charge you for 2.000 miles that month, with a huge mileage fee.
That happened to me once, since I HAD two cars insured by Mile Auto, and each odometer photo is due on a different date.
This company is a 100% SCAM! They ADD FEES, until your cost EXACTLY equals a real insurance company, like progressive or E-surance.
It is so much hassle and worry to sign up (only over the phone - no online anything!), then have to worry if you missed your three day window for the odometer photo.
It sounds great, only pay 15 cents per mile that you drive in a month... then where the H#LL did the other fees come from, so your cost EXACTLY EQUALS a REAL INSURANCE company!?!?!?!?!?!
I'm in a rage about being ripped off, after all this time and effort to sign up, and send in all these odometer photos.
Please DO NOT waste your time, thinking you will save a DIME with this scammer "Mile Auto".
I would attach a photo of the 38 miles driven/$55 monthly bill, if I could, but I can't using this browser. P.S. The more sporty cars, like 2009 Honda Accord, have a monthly "base charge" of $26, WITH the other fees added on top. So, there is no way to win with this company

Clyde was amazing on helping me I give him 5 stars

Hello,

Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed.

I advised several individuals at the dealership with your company name and how mile auto works. Hopefully, you will receive some referrals as a result of me expressing how pleased I am with you.

Warmest Regards,

Cynthia King

I recently moved from Georgia to Tennessee. I had questions on my policy which were not answered and the customer service person was rude. When I asked for a supervisor, I was told that they do not have one. I called back and waited for 20 minutes with no supervisor. So, I called the next day and asked again. Again, I was initially refused. I stated this is enough so after about 15 minutes, another rude person came on the line by the name of Elana. She stated that she was the customer service manager. Due to her rudeness I asked who her supervisor was and she told me that it was the President of the company. I have had mile auto for a few years and never had this type of customer service. I needed a new policy but I would NEVER use this company again and cancelled the next day after I bought from another company.
No one should ever have to spend their hard earned money with a company that does not appreciate a customer. Other insurance companies do!!!!