Finn was absolutely outstanding with his Patience and knowledge. Had just sold a vehicle and it was at the Dealership but I had to send my odometer readings. Got the invoice and Fin walked me thru the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
When my debit card expired, I called and provided them the new number. They ended up adding my card to someone else's policy, cancelling mine and sending the notification to the wrong address. The... Mehr ansehen
Unternehmen hat geantwortet
I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had mi... Mehr ansehen
Unternehmen hat geantwortet
Hello, Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed. I advised several individuals at the dealership with your company n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Vom Unternehmen geschrieben
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Kontaktinformationen
PO Box 725369, 31139, Atlanta, Vereinigte Staaten
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.2
Gut
333 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The staff member was clear and guide me…
The staff member was clear and guide me to understand the importance of the information as required. And explain my question!
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Bertha - Thanks for your review on Trustpilot. We are pleased that our team was able to provide the guidance you were seeking. We are glad you are part of the Mile Auto family. -Mile Auto Customer Success
Finn was absolutely outstanding with his…
Finn was absolutely outstanding with his Patience and knowledge. Had just sold a vehicle and it was at the Dealership but I had to send my odometer readings. Got the invoice and Fin walked me thru the whole process without any problems. Great representative and outstanding customer service .
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Ernie - thanks for your review on Trustpilot. We are pleased to hear that Finn was able to be of assistance. He is super member of our Customer Care team. We are glad to have you as a part of the Mile Auto family! -Mile Auto Customer Success
Saving hundred dollars every month !!…
My husband and I switched our insurance to Mileauto about six months ago. Prior to that we had used the same high profile auto insurance for seven years straight at a very expensive rate, and although we had seven years of loyalty and we are older, and our driving records were clear, the cost kept rising! You would think having a great record being older and loyal to accompany a year after year we would see discounts, but it was never the case, and we had never filed any claims. Finding my auto insurance was a complete and unexpected surprise. At first we thought it must be a scam. This couldn’t be real and then we found out it actually not only as real. It’s amazing!!!
All those years of payingall of those prices almost made us sick to our stomach, once we discovered my lotto and realized how much money we were wasting every single month!
Mileauto completely changed our car insurance experience 100%!!
Now we couldn’t be happier with our decision. not only do we pay a fourth of the cost yes I said 1/4 the cost for complete coverage. We appreciate the fact that one of our vehicles is only used to move things from time to time why our other vehicle is our regular day-to-day use and having it rate different makes complete logicalsense us.😁
We’ve only have had positive experiences with customer service. Every person we’ve talked to or been in contact has been nothing but positive, helpful, and informative. We couldn’t be happier with not only the cost but the customer service and its policies and procedures. Thank you again so much for making car insurance affordable and available. Something very unique to find in the country these days!
Mile auto car insurance hands-down has saved us hundreds of dollars every single month! Yes! I said hundreds of dollars! Thank you, Mileauto👍👍
Nicole and Brian Andersen
Ft.Collins, Colorado.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Nicole and Brian - thank you for your kind review on Trustpilot. Mile Auto was designed for folks like you who don't drive much and are being overcharged by traditional auto insurance companies. At Mile Auto, what you pay is based on the actual number of miles you drive each month. It's kind of like your electric bill: the less you use, the less you pay. We are excited to have you as a part of the Mile Auto family! Drive safely -Mile Auto Customer Success
The only fraud here is by Mile Auto
When my debit card expired, I called and provided them the new number. They ended up adding my card to someone else's policy, cancelling mine and sending the notification to the wrong address. They refuse to work with me in solving the issue, and insist that I need to deal with the incident as fraud through my bank.
Edit: The problem absolutely was not "immediately corrected once it was brought to our attention" as claimed below, but publicly complaining about problems appears to be your best hope if the company does make an error that they otherwise refuse to fix. A one star review here (and a BBB complaint) were more effective than two weeks worth of phone calls.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Dear Michael - we goofed, and sincerely apologize for our mistake. You are correct that our billing system inaccurately applied your payment to the wrong account; it was immediately corrected once it was brought to our attention. By now, this error should have been fully corrected, misdirected payments refunded, and now applied correctly. We are truly sorry for the concern and frustration caused by our error. Thank you for being part of the Mile Auto family, and for your understanding. If there is anything of further concern in this regard, please reach out to us at customer.success@mileauto.com. Thank you, Michael. -Mile Auto Customer Success
EXPERTS
YESTERDAY, 07-30-26, JENNIFER IN CUSTOMER CARE, A SUPERVISOR, CAME ON THE LINE TO ASSIST ME IN PROPER TRANSMISSION OF THE REQUIRED MONTHLY ODOMETER READING AND POLICY NUMBER. PREVIOUSLY IT HAD SEEMED TO BE FLAWED CAUSING STRESS NOT KNOWING IF I WAS STILL INSURED.
SHE WAS PROFESSIONAL, WELL VERSED IN THE PROCESS, AS WELL AS A PERFECT SPEAKER TO SAY NOTHING OF BEING PATIENT!!!😉
TODAY,07-31-26, I WAS SEEKING FURTHER CONFERMATION IN THE TRANMISSION PROCESS. THERE WAS A SURPRISING MALFUNCTION IN THE TELEPHONE SYSTEM. I KEPT MAKING ALL EFFORTS TO GET THROUGH TO SOMEONE TO HELP ME OUT AND THAT IS WHEN I ENCOUNTERED HEATHER!!!! SHE WAS IN MARKETING. NO MATTER AS SHE WAS ALTOGETHER IN TUNE WITH ME AND READ THE NOTES OF THE PREVIOUS DAY WITH JENNIFER. HEATHER WAS ALSO WELL VERSED IN THE RESOLUTION AND WAS SO LIGHT AND CHEERY AS WELL AS PATIENT!!! I AM CERTAIN SHE HAD A GREAT SMILE TO MATCH HER PROFESSIONALISM.
THESE TWO LADIES MADE MY DAYS.
HEATHER EXPLAINED THE RENEWAL COSTS AND HOW THEY WERE CALCULATED TO HELP ME SEE MY BILLING PROCESS!!! ACES!!!
I AM GREATLY IMPRESSED AND CONVINCED THEY ARE A MAJOR ASSET FOR "MILEAUTO" INSURANCE COMPANY. THEY EARNED AND DESERVE RECOGNITION FOR THE STARS THEY MAKE SHINE FOR THE COMPANY. GOD, BLESS THEM BOTH AND "MILEAUTO" INS.🫵✌️💋
ROB WALDRUP
713-201-9926
SAN ANTONIO
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Rob - thanks very much for your enthusiastic review on Trustpilot. We have an incredible Customer Care team, and Jennifer and Heather are indeed amazing. We appreciate you taking the time to share your review, and are thankful to have you as part of the Mile Auto family. -Mile Auto Customer Success
I had been having a tech issue
I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had missed the typo but the support agent spotted the typo almost immediately. Calling for support is often time consuming and sometimes less than supportive, it was a pleasantly QUICK and ACCURATE and even personable support agent. 5 outta 5!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Thomas - Thanks for being part of the Mile Auto family, and for your review on Trustpilot. When one of our members is having a challenge, we certainly encourage them to pick up the phone and reach out to our Customer Care team. So glad you found them helpful and personable. Drive safely! -Mile Auto Customer Success
Ian did a great job filing my claim and…
Ian did a great job filing my claim and explaining everything to me. I appreciated the way he handled it very well.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Janet - thanks for your Trustpilot review. We are pleased that Ian was able to assist with your claim and to explain the process. Claims can be a bit confusing, and Ian does a great job helping to remove some of the mystery. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Ian is definitely a great customer…
Ian is definitely a great customer service representative! He was a great speaker and kept the conversation going when his computer was loading !
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Alisah - thank you for your Trustpilot review. We are pleased that Ian was helpful; he is certainly a great part of our customer care team. We appreciate you letting us know, and are glad to have you a part of the Mile Auto family. -Mile Auto Customer Success
Ian assisted through the complete…
Ian assisted through the complete process with what I needed help with. His service was excellent and he was very easy to work with.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hello Cesar - thanks for your review on Trustpilot, and for sharing your good experience with Ian. We are pleased to have you as a part of the Mile Auto family. Drive safely! -Mile Auto Customer Success
I've been very happy with Mile Auto's…
I've been very happy with Mile Auto's customer service until today.
The representative who didn't introduce himself wasn't helpful and rude and hang up on me.
I had to call again and next customer service representative, Cami, reminded me why I'm still with Mile Auto. She was very helpful and professional. Thank you, Cami!
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Paul - thanks for your review on Trustpilot, and your kind words about Cami. While we are pleased she was able to professionally assist, we'd like to figure out who was the opposite - for the purpose of better training and supervision. If you would be so kind as to drop us a quick email (customer.success@mileauto.com) with your policy number, that will give us what we need to figure out who you initially spoke with. Thanks very much for your help, and for being part of the Mile Auto family! -Mile Auto Customer Success
Clyde was awesome
Clyde was awesome - helpful, friendly, knowledgeable, empathetic and swift.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Thanks for your review on Trustpilot. Clyde is an amazing member of our team, and truly knowledgeable and helpful. So glad you are having a good experience as a part of the Mile Auto family. Drive safely! -Mile Auto Customer Success
Very helpful
Ian helped me step by step on my claim after my car got hit.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hello Martin - we appreciate your review on Trustpilot, and are pleased that Ian was able to walk you through the claims process after your accident. Even when you are not at fault, the claims process is truly the place where great insurance companies separate themselves from so-so insurers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Amazing customer service by Klyde.
Amazing customer service by Klyde.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Michele - so glad Klyde was able to assist. Thanks for being part of the Mile Auto family. Stay safe! -Mile Auto Customer Success
Ian was great
Ian was great, professional , thorough and courteous
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Bappa - we appreciate your review on Trustpilot. Ian is a superstar and we are so glad he was able to help! Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Antwort von Mile Auto
Hi Christine - thanks for your review on Trustpilot. We are pleased that you found our team and systems to be very efficient. We appreciate you. -Mile Auto Customer Success
Situation
Ian, was very helpful as well as being courteous towards myself in regards to the situation that occurred with the insured person. He asked the necessary questions to get the information the best he could. I Appreciate Your Assistance.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
HI Leonard - thanks for your review on Trustpilot. We are so glad that Ian was able help you with your situation, and to do his job with kindness. Thanks for letting us know, and for being part of the Mile Auto family. -Mile Auto Customer Success
Ian is Very nice an helpful …
Ian is Very nice an helpful explaining the claim process
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hello Ashley - we appreciate your review on Trustpilot. Ian is an amazing member of our claims team, and we are pleased he was able to be helpful in explaining what can sometimes be a confusing claims process. Thanks for being a member of the Mile Auto family! -Mile Auto Customer Success
“Allegedly”
According to Mile autos “highest support member” who allegedly makes all the rules. I’d say this company isn’t worth time or interest.
I’m highly dissatisfied with the customer service which is virtually non existent. Moreover at the implication of retaliation for having personally disagreed with your “highest support manager” very unprofessional.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
HI Jordan - we appreciate you taking the time to post a review on Trustpilot. Your concerns are very important to us, and we'd like to know a bit more so as to take corrective action as might be warranted. If you might take a few minutes to share your policy information, it would help us get to the bottom of this matter: customer.success@mileauto.com. Thank you for giving Mile Auto a try, and we hope to have the opportunity to address the situation and your concerns. Respectfully, Mile Auto Customer Success
He is very nice and patient
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Helli Iris - thanks for your review on Trustpilot. We agree that our team members are nice - and hopefully patient. We appreciate you being a valued part of the Mile Auto family. -Mile Auto Customer Success
Sketchy
Sketchy , ended up with 3 undisclosed fees raising the price another $15 nearly increasing my monthly rate by 50%
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hello James - thanks for your review on Trustpilot. Mile Auto makes every effort to be transparent with our customers regarding all costs and fees associated with our pay-per-mile auto insurance. All our fees are filed with state insurance regulators, disclosed on our website and displayed on our monthly statements. Traditional car insurance companies typically hide their fees by burying them in their premiums without clearly disclosing those fees. We trust that the totals that you pay monthly for your premium and fees reward you for your low mileage driving. We appreciate you being part of the Mile Auto family. -Mile Auto Customer Success
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