Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with oth... Mehr ansehen
Unternehmen hat geantwortet
I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts... Mehr ansehen
Unternehmen hat geantwortet
Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unaut... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Mettle
Vom Unternehmen geschrieben
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Kontaktinformationen
Vereinigtes Königreich
- support@mettle.co.uk
- mettle.co.uk
4.6
Hervorragend
6498 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
This product is fantastic…
I am a long time user but f Quick Books and have just transferred to Mettle. I am an IT professional. I am mega impressed with this product due to its ease of use. Doing my annual accounts was a breeze. I am recommending it to all my friends and clients. Well done.
21. August 2026
Antwort von Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Great customer service and amazing…
Great customer service and amazing baking account . I have been scammed by fraudulent and taken money from my account , the team was so proactive and dealt with the issue immediately and with the utmost professionalism.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Antwort von Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Mettle is the answer I was looking for
Mettle is the answer I was looking for, simple and effective bank. Free of charge and the invoice feature makes tracking and sending very easy!
21. August 2026
Antwort von Mettle
Thank you for your review. We're glad to hear that the invoicing feature is proving useful for your needs.
We are always looking for ways to improve, so if you have suggestions for new features, please reach out to us at support@mettle.co.uk.
Apparently I'm not worthy of joining…
Apparently I'm not worthy of joining the cult despite having a registered Company with Companies House, pay my taxes, being a resident, being a loyal Customer of Natwest...Nothing is enough for the robot or the Gate Keeper who selects who enters the club and who doesn't...based on God knows what criteria (secret...shhh).
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mettle
We appreciate you sharing this review. It's awesome to know that you're getting so much value out of our invoicing feature!
We're always building new features, so let us know at support@mettle.co.uk if there's anything else you'd like to see.
It is making my experience as a sole…
It is making my experience as a sole trader significantly more straight forward, and much less anxiety-inducing!
12. August 2026
Antwort von Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Antwort von Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Recently joined and so far it's really…
Recently joined and so far it's really good.
I was using another company for banking and accounts and paying quite a lot monthly.
As a sole trader this account plus the software you can use for free is absolutely amazing and makes doing accounts actually not that bad.
When I expand or do more later this year towards Xmas, would be more than happy to upgrade.
So user friendly and really I'm just someone who appreciates keeping things straightforward and there's also plenty of help if needed.
Don't hesitate if your a business owner this is all you need.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Major flaws in this account
At the beginning it appeared that my Mettle account was easy to navigate and efficient, but I've encountered some major drawbacks along the way -
- Free Agent isn't correctly syncing with my Mettle account, meaning it appears that invoices are overdue when in fact they've been paid.
- I have a lot of business expenses and I’m often finding the supplier won’t take online payments with my Mettle debit card.
- My Vanguard SIPP won't accept funds fro my Mettle account to my pension - again this is a nightmare for someone who is self employed.
- A fraction of my clients are abroad and aren’t able to pay in to my Mettle account as I’m not provided with an IBAN or Swift code.
I’m finding these drawbacks extremely frustrating - it’s not letting me run my business effiiciently and is a nightmare from an accounts perspective!
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mettle
Thank you for your feedback. We’re sorry for the frustration caused by these sync and payment issues.
While an agent has previously advised on Vanguard and international payments, we’re happy to share that international transfers will be coming in the near future!
We’ll be reaching out to you directly to help resolve the FreeAgent sync issues. You can also reach us anytime via in-app chat or at support@mettle.co.uk.
Good bank account needs to talk to free…
Good bank account needs to talk to free agent a bit better tho
5. August 2026
Antwort von Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs. We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Excellent banking making life easier 👍
30. Juli 2026
Antwort von Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Really enjoy using the Mettle app
Really enjoy using the Mettle app. And very pleased that my suggestion to add ‘Stationary’ to the categories has been implemented. I also think there needs to be a catagory for ‘wages’ as I pay myself from this account into my personal account
29. Juli 2026
Antwort von Mettle
We appreciate you letting us know that the 'Stationary' category has been a useful addition for you. Detailed feedback helps us ensure we are building the right features.
If you have suggestions for future features, such as you had mentioned, please drop us a line at support@mettle.co.uk.
Antwort von Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
⭐⭐⭐⭐⭐Outstanding Customer Service.
⭐⭐⭐⭐⭐
Outstanding customer service from Mettle.
After receiving a new iPhone, I found myself locked out of my Mettle account. I spent several days trying to regain access on my own and exchanged a number of emails and live chats with the support team. We arranged over emails to receive a personal phone call from one of their representatives. No account information was given out or asked for. Just security questions that only I would know the answers to.
The adviser patiently talked me through the process of how to get back into the app and although it was quite complex, we worked through it together. Within just a few minutes I was back into the app and everything was up and running again.
Excellent customer service, great communication, and a real willingness to help. Five-star service from start to finish. Thank you, Mettle!
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mettle
We appreciate you sharing this review. It's awesome to know that you're getting so much value out of our customer support!
We're always building new features, so let us know at support@mettle.co.uk if there's anything else you'd like to see.
These guys at mettle are absolutely…
These guys at mettle are absolutely fantastic, I got scammed by a caller & I couldn’t sleep or eat with worry… mettle managed to reimburse the full amount & kept me up to date with it all!! Truly the best thank you
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
You are the problem not them, find another bank
Basic bank account fine, but don't expect customer support and if someone auto-enrolls you without your consent expect an inquisition and to be made to feel like the person in the wrong. Seriously they prefer American Fraudster Giants over their own customers.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mettle
Hi there, thank you for taking your time to provide your feedback.
I am sorry to hear about your experience with us here at Mettle, we always pride ourselves the best service possible but appreciate this may not always be the case.
If you still need a resolution to your query with us, please don't hesitate to contact us via the in-app chat service or by telephone so we can support you further.
Excellent service
Excellent service in response to a security issue. Very happy with Mettle!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Antwort von Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.