Metro Prepaid Bewertungen 2’151

I am extremely disappointed with this company. When I entered my code, it was rejected. After contacting customer service, I was told they could not assist because they believe I purchased the wrong meter account. I explained multiple times that I entered the correct meter number - I can clearly see it saved on my account and it matches the number on my card. I verified it several times. When I requested a refund, they refused and insisted the issue was my fault. It's obvious something went wrong on their end, yet they refuse to ackbowledge it and continue blaming me.

David was very helpful thank you for your help

Aa a tenant i will say to landlords do not use their services.

Faseegah was very helpful to solve situation regards email change and explaining meter system operating.

Ali great support

I'm new to Metroprepaid service, but David was very patient and kind in explaining how to set up my top up credit. It's also helpful the service has a WhatsApp channel for prompt responses.

I am new to Metro Prepaid and have been truly impressed by the speed and quality of their service. My electricity went off on the very day I moved into my apartment, so I contacted Metro Customer Service. David, the staff member who assisted me, was extremely helpful. He stayed on the line throughout the entire process and ensured everything was resolved before ending the call.

I am very pleased with the exceptional service I received today. Thank you, Metro Prepaid.

David was very helpful in helping me top up my electric, polite and friendly.

Ally was very helpful and got us sorted quickly.

Emmanuel answered all queries and sorted my registration of my meter with ease. Very polite person.

Great company to deal with. You can reach out via Whatsapp which makes getting help with query's fast and efficient, thanks Matthew!

Ali. Excellent excellent

Service fantastic service provided

Excellent service over what apps! Messaging with David.. everything explained and sorted in a quick time. A1 5*****

I an electrician I uesed them alot
Staff were helpful, professional and friendly. The guidance was easy to follow. My queries were easily resolved first call they answered straight away no longer waiting i recommended strongly

I am really grateful to this service. I got immediate response and kind help from one of kind team members. It released my tension within very short time.

I made a call to get my meter working after i bought a token that wasnt going through. Ally an agent attended to me
and he was very patient and professional and assisted me to
get my
meter working . i rate his customer service skill excellent and 5 star.

Because they define the word PROFESSIONALS.

I purchased online at 3am on the 20/11/2025 when I went to use my card on the bus at 8am it said no tickets had to spend £4 to get home and then tried to use in the evening again no tickets yet how ever long it takes to actually be able to start using it you could loose 2 days travel as it goes from day of purchase and not when activated needs to be date of activation not purchase

David is so helpful and he knows very well how to treat a customer i really appreciate the way he resolved it.
Thanks alot david.

Calvin was very efficient he did the job quickly, asked all the right questions, and handled everything smoothly. Five stars from me!”