MCD Garden Buildings UK Bewertungen 

235
TrustScore 5 von 5

4.9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a 10x12 apex garden shed from MCD using their website, very easy to navigate and use. The shed was delivered and erected on monday the 13th of July, the guys that did the job were brilliant... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great company from start to finish. The guys who delivered my new shed arrived at 7am and got to work immediately, they consulted me re position of shed on new base, the finished product is all... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Designed my garden and so needed a bespoke size - 11 x 7 and MCD build a beautiful shed for me - double doors at one end and two windows facing into the garden. The chaps were quick and polite and th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We ordered a large shed from this company and it was the best decision. The shed is not only visually beautiful, but it is also solidly built from thick wood rather than the thin panels usually fo... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Anbieter von Gartenhäusern

Vom Unternehmen geschrieben

MCD Garden Buildings: Custom garden sheds, summerhouses & garden rooms, built to last & perfect for your outdoor space!


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

235 Bewertungen

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4.9

Alle Bewertungen

(235)

15 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

Poor after sales service - Bought a shed from them just 8 months…

Bought a shed from them just 8 months ago and there is a design fault which has resulted in a hole in the roof which leaks. When I contacted MCD to see if they would fix the roof they advised that it wasn’t their fault and to read their T&Cs and told me to fix it myself. Would never buy from them again and will recommend my friends don’t either. Do not purchase from this company as very poor after sales service.

7. Juni 2021
Bewertung ohne vorherige Einladung
MCD Garden Buildings UK-Logo

Antwort von MCD Garden Buildings UK

Hi Andy, I assume you are referring to a mini shed with a timber roof you had delivered back in September 2020. The images you sent today show how a knot has shrunk & fallen out, and has left a small hole in the roof, our only response to your email, word for word, is below. We have only ever referred you to the care guide, not the terms and conditions.

"We have had a look at your pictures and it is clear that a knot has come out of the wood. If you refer to our sheds aftercare guide, it does say that over time you may find that the odd knot may fall out. This process is natural due to the properties of timber and is not considered a defect. You can also see photos of the same on page 3 of the guide. Our fitters recommend that you use some wood filler - this would improve the cosmetic appearance. Thank you."

A knot in timber is a natural characteristic and is totally beyond the control of you or me, we send the care guide (sent to you on 11th September) to every customer and this clearly sets out that knots in timber are outside the scope of the timber guarantee and that the customer is expected to maintain the building themselves including filling knot holes!

We welcome reviews, good or bad, as long as they are truthful, even when a customer has decided to leave a 1 star review instead of taking the advice of the experts, just because it's not what they wanted to hear!

If you'd like to call the office tomorrow, we can explain this in further detail for you!

Bewertet mit 5 von 5 Sternen

All round great service. …

Had my 12 x 10 Pent shed delivered and installed today by Dee and Jacob. Arrived on time did a great job and left my garden tidy. Very pleased with the shed and the fitters as well as the whole company. My whole process of ordering and receiving the shed was excellent. Would def recommend to others. Terry

25. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi Terry, Thanks for the glowing review. We will be sure to pass this onto Dee & Jacob. We certainly do strive to offer amazing products but with amazing friendly service to back that up. Its lovely to see the fitters get praised for this. Kind Regards MCD

Bewertet mit 5 von 5 Sternen

The Ruby shed (summer house) was…

The Ruby shed (summer house) was delivered and erected on Wednesday 19th May 2021 The days weather was sunny at the outset but by lunchtime we had torrential rain and hailstones for more than 2 hours.The fitters Steve and Matt worked so hard all the day and never stopped even right thro' the terrible weather.They were so professional and were still here at 7.00p.m as they not only put the new one up but also dismantled the old shed which was the same size 10' x 8' and removed it.Great respect for them - hope they get a bonus for this tremendous work.Also thanks extended to Joanne in the office for all her help.I now know why they are so busy -great product and great workforce,I am sure the shed will give us great pleasure for more than the 10 years the previous shed gave us - thank you to Martin and his team.
John.

21. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi John. Thanks for the glowing review. We are glad that everyone who has dealt with you from MCD has exceeded your expectations. We aim to please and seemed to have done that! We hope you have many happy years with your Ruby Garden Room. Enjoy :)

Bewertet mit 5 von 5 Sternen

😊over the moon

Extremely pleased with our new ruby combo summerhouse. Great customer service from the first phonecall to delivery and installation.We had looked at ALOT of summerhouses but this one ticked all the boxes I would definitely recommend this company 👌and we absolutely love it thanks so much ,Lisa.

17. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hello Lisa, thank you for your lovely review and thank you for the pictures of your fabulous internal finish! We hope you have many happy years using your new RubyCombo.

Bewertet mit 5 von 5 Sternen

Ruby summer house

Took delivery and installation of our Ruby summer house yesterday.Excellent quality,friendly and very efficient fitters and brilliant company to deal with.Looking forward to many years of enjoyment in my new craft room/ gin den!Christine and Jeff ,Cumbria

7. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi Christine & Jeff, thank you for your lovely review. We can't wait to see photos of the finished room! Enjoy!

Bewertet mit 4 von 5 Sternen

My wife and I chose a chalet from MCD…

My wife and I chose a chalet from MCD and I have to say it is an excellent product, very well made, delivery was punctual, the two fitters got on with the job and it didn't take them long to be finished and gone with no problems and no clearing up for us to do. We are very pleased with our choice. So why only four stars? We had an issue with the sealing of the perspex windows, the sealant was applied in such a skimpy amount that in places it was only on the perspex and in others it was on the timber. I guess this was rushing to get to next job. So I had to peel it all away (7 windows) and redo the job myself. I raised this niggle with the sales team and also with an email FTO Martin but nobody wanted to address the issue and I had no reply. So four stars it is.

23. April 2021
Bewertung ohne vorherige Einladung
MCD Garden Buildings UK-Logo

Antwort von MCD Garden Buildings UK

Hi Max, Thank you for your lovely review. We're glad you are happy with the chalet. Our fitters are the face of our company and do their best each and every time. Sometimes, as described in the care guide sent to you when you ordered, depending on the weather (including while the building has been stored in our yard) and settlement, the silicone may need re-applying, that seems to have been the case this time. We hope you have many happy times with your new garden building and thank you for choosing MCD.

Bewertet mit 5 von 5 Sternen

I can't thank MCD enough for their service!

From the moment which I reached out to MCD in order to enquire about the Bespoke Garden Rooms/ Summer Houses, the service was outstanding.
Joanne was receptive to all my emails, which there was a few; and offered me various solutions/ideas to all my queries.
Despite a slight defect in my Summer House (a hairline crack in my UPVC windows which we can only assume occurred in transit/or through heat expansion), Joanne responded instantly with my concerns and ordered me a replacement as soon as possible. I can't thank MCD enough for their service! The Summer House is outstanding and the quality is second to none. It has transformed our garden!
I couldn't advise MCD enough!

23. April 2021
Bewertung ohne vorherige Einladung
MCD Garden Buildings UK-Logo

Antwort von MCD Garden Buildings UK

Hi Zoe, Thank you for your lovely review. We strive to offer the best service around and Joanne always goes above and beyond to make sure this happens! We hope you enjoy your garden room for many, many years to come. Thanks MCD

Bewertet mit 5 von 5 Sternen

Fantastic service from start to finish

Fantastic service from start to finish, Matt and Kyle did a fabulous job of erecting the summerhouse, no fuss, a quality build. Not the cheapest but definitely the best! No hesitation in recommending MCD

16. April 2021
Bewertung ohne vorherige Einladung
MCD Garden Buildings UK-Logo

Antwort von MCD Garden Buildings UK

Thanks Linda for the great review, we will pass your kind comments onto the fitters you had on the day they will be over the moon. We're proud of our fitters and rightly so! Enjoy your new RubyCombo!

Bewertet mit 5 von 5 Sternen

A top quality pent shed.

My shed was delivered at the agreed time, Matt and his mate erected the shed exactly where I requested, they were very professional. The build quality is excellent. I would highly recommend MCD Home and Garden.

6. April 2021
Bewertung ohne vorherige Einladung
MCD Garden Buildings UK-Logo

Antwort von MCD Garden Buildings UK

Hi Paul, thank you for your great review. Our fitters pride themselves on their professional and friendly manner and always work to the highest standards. We're happy that you're happy and that is our aim. Enjoy your shed!

Bewertet mit 5 von 5 Sternen

I returned to MCD having previously…

I returned to MCD having previously bought and recommended their quality sheds
Ian and Alison were very professional in the handling of the sale and a credit to the company
As with my previous experience delivery was punctual and the product professionally installed
Matthew and Michael worked well as a team and I could not fault them
I do not usually leave reviews but everyone taking interest in our new addition are very impressed with MCD Home & Gardens

1. April 2021
Bewertung ohne vorherige Einladung
MCD Garden Buildings UK-Logo

Antwort von MCD Garden Buildings UK

Thank you for your kind words. We're proud of our team from Customer Service to Fitters and they all do a first class job, evidenced by your review. Recommendations are a huge part of our custom and we're really grateful to each customer that spreads the word! Thank you for your custom and we hope you have many happy years with your new building!

Bewertet mit 5 von 5 Sternen

Outstanding Quality, Great Price

I researched long and hard to get the best quality shed at the very best price and the result was an MCD Shed! On paper it met all my requirements and now that the shed has been built and installed, I can confirm that it was all I expected. What I had not been sure of was the customer service, but I can now say that it was outstanding. I have no hesitation to recommend this company, as indeed I already have to one of my neighbours.

8. März 2021
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi Angel, Thank you for your lovely review. We certainly strive to make our customers happy with the buildings and our service and it looks like we succeeded! Many thanks for he recommendation - it is much appreciated.

Bewertet mit 5 von 5 Sternen

Absolutely stunning service and a…

Absolutely stunning service and a fantastic new addition to my garden, I have not seen anything with this build quality anywhere at all. First-class at every point of contract, could not have wished for more

4. März 2021
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi Stuart, thank you for your great review! We do try to make each and every customer happy and we love when we can see we've succeeded! Regards, MCD.

Bewertet mit 3 von 5 Sternen

Communications could be improved.

Yesterday afternoon, my shed delivery and installation was confirmed to start between 7 and 7.30am. Subsequently, this delivery was postponed before the van set off at 3am the next day but there was no message/communication until 9.10am to say that they would not be delivering because of the weather. As a result, I wasted over an hour early in the morning preparing for the delivery/installation. When he phoned me, the owner explained that it would not be feasible to provide a mobile phone for the delivery/installation team to message customers with updates about their delivery.

2. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi John, Thank you for your review. I'd just like to point out that rather than simply postponing your delivery for no reason, your delivery was delayed because of severe snowfall overnight and in the early hours in our area which is completely out of our control. The teams could not even get in to work, let alone take the vans out on the road at 3am. Our local roads and the motorway that runs through Barnsley were closed. The Met Office didn't predict that level of snow, so how we're meant to is beyond us. To comply with current GDPR rules, staff do not take customer details home so the first opportunity to contact you to explain and apologise was when a member of the office staff arrived in. We rearranged the delivery and fitting for the next day which went ahead as planned. We do feel that a 3 star review, considering the situation is unduly harsh, that and the fact that you left your review less than 5 minutes after getting off the phone before you'd had the building delivered. We hope that after reading our response, our other reviews that show how we always go above and beyond, and taking some time to reflect you'd consider revising your review. Kind Regards MCD

Bewertet mit 5 von 5 Sternen

Hi Martin and all the team at MCD

Hi Martin and all the team at MCD, sorry this is late, excellent service from start to finish nothing isn’t any trouble to you with the changes I wanted, excellent team work and products, I love my summer house and shed and thank you for my window boxes, Jenny and Brian

14. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Delighted customer

The quality of the product ( custom built 10’ x 5’ garden shed ) and service is outstanding also special mention for the installation team who were very efficient and professional in their work.

4. November 2020
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi David, thank you for your great review. Our fitters are a really dedicated bunch which is reflected in the fantastic reviews they receive! Enjoy your shed! Regards MCD

Bewertet mit 5 von 5 Sternen

Just received my Cottage style shed 8'…

Just received my Cottage style shed 8' x 6' .... wow these sheds are amazing and definately worth the wait, they must be the best out there. From initial order to final install ... QUALITY throughout !!
Thank you very much MCD you are the best !!!

3. November 2020
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi Simon. Thank you for your lovely words. We're really proud of our garden buildings and to hear they're hitting the spot with our customers too is the icing on the cake! We wish you many happy years with your cottage :) Regards MCD

Bewertet mit 5 von 5 Sternen

Quality Sheds, Quality Service

Just had our 3rd shed or should I say outside room delivered and put up by the lads from MCD. One word from the initial meeting with Martin and his Team, QUALITY. Both from design, communication throughout the order process and the design and build of the sheds. Thanks again. Andy & Jo

28. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi Andy & Jo, Thank you for the review. We always like to see you in the showroom and love the banter. We cant wait to see pictures of the finished bar once you have kitted it out. Thanks MCD

Bewertet mit 5 von 5 Sternen

Flawless

I'm a landscaper, and after some excellent pre-sales help from Joanne, I bought 3 sheds for clients, spending £9k. The crew showed up at 7am, and were gone by Midday, leaving behind three outstanding sheds. My customers are delighted. The quality is very high, and the service second-to-none. Thanks MCD!

27. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von MCD Garden Buildings UK

Hi Simon, Thanks for the lovely review, we are glad to hear your customers are happy and we look forward to working with you again soon. Regards MCD

Bewertet mit 5 von 5 Sternen

Just received my order

Just received my order, the products were of brilliant quality and very quickly delivered.. highly recommend.. going on their site to buy more.

19. Oktober 2020
Bewertung ohne vorherige Einladung
MCD Garden Buildings UK-Logo

Antwort von MCD Garden Buildings UK

Hi, Thanks for your kind review. Regards MCD

Bewertet mit 5 von 5 Sternen

Excellent Shed

Well worth waiting for. Quality shed. Excellent sales person in Martin and good communication from all at MCD. Well done Martin and his team.

19. Oktober 2020
Bewertung ohne vorherige Einladung
MCD Garden Buildings UK-Logo

Antwort von MCD Garden Buildings UK

Hi Frank, Thank you for you lovely review. I will be sure to pass on your kind comments to Martin. We hope you have many years of enjoyment out of your new Cottage. Regards MCD

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