Marvel Heating & Renewable Energy Ltd Bewertungen 323

TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Fantastic experience thank you for the installation of this Mitsubishi R290 Heat Pump & Radiators. The cylinder was fitted into the airing cupboard & much of the controls & header tanks into the loft... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Marvel installed me a heat pump system around 18 months ago. Marvel sorted out all the paperwork to apply for the government grant towards it. That made it nice and straight forward and easy. The inst... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Our bungalow now sits at a steady warm temperature throughout with hot water 24 hrs a day. The workmen were courteous, cleaned up afterwards and quick in doing the work. We were dubious at first aft... Mehr ansehen

Bewertet mit 4 von 5 Sternen

From quote to install the whole process was easy and efficient. All visits were arranged around ourselves as full time workers and following any works clean up was spotless. We had a few minor iss... Mehr ansehen

Unternehmensdetails

  1. Anbieter von Heizkesseln

Vom Unternehmen geschrieben

Renewable heating design and install specialists.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

323 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 83 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 1 von 5 Sternen

They pay £500 for a positive review…

They pay £500 for a positive review after installation. I was offered this by one of their salesman, Ian Ronson today. Crooks! p.s. I'd be happy to remove this review if you transfer the £500. I can send you bank details if you agree 🤣

20. März 2025
Bewertung ohne vorherige Einladung
Marvel Heating & Renewable Energy Ltd-Logo

Antwort von Marvel Heating & Renewable Energy Ltd

Good evening Ali,

I feel you may have misunderstood this, I can 100% confirm that we do not offer £500 discount for a good review.

At Marvel we run a scheme that allows our customers to benefit from giving us good honest reviews, speak to potential customers and possibly allowing visits to their install. The £500 discount is to sign into the scheme as part of our works, there is no request that the review must be good as we accept any feedback and turn it into a positives and improve what we do or offer.

This review will also be discussed at our weekly internal meetings, we will look at how you may have misunderstood our scheme and if any changes were needed to be made.

If you wish to discuss this I am available to do so and help put your mind at ease, without our customers and our customers feedback we are nothing, so why shouldn't we incentivise them to help make us better.

I feel a 1 start review is harsh here but thank you for the constructive feedback and take care.

Dwain

Bewertet mit 4 von 5 Sternen

solar panels

Had 8 solar panels installed on roof. Installation guys are great. Wish I could say the same for the office. Will not ring you back, had to constantly chase to get a response. They let themselves down on this, shame!

20. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Disappointing experience with this…

Disappointing experience with this company. Positive initial assessment of my house re heat pumps, but then survey result showed the property (which is large) could not be heated unless expensive modifications were made to electricity supply. I had no objection to paying £200 for a full survey but do object to not being shown or given a copy of this survey for reference, and follow up messages to the company being ignored.

8. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Pleasant surprise our heat pump has…

Pleasant surprise our heat pump has worked very well all winter it seems to be a good investment so far. I am now understand how my house can be one temperature throughout the day and its quite cosy to be fair. I had a few issues learning to use the controls but Dwayne has been very helpful in guiding me up to speed. Thanks Guys

8. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic guys to deal with....

So, installing an air source heat pump isn't an everyday purchase, so you want to get it right and deal with a professional, competent and trustworthy company.
If that is what you are looking for, look no further than Marvel Heating.

From initial contact, to scoping meeting, to technical walk through Marvel were professional, knowledgeable and extremely courteous (note - this was three separate individuals so it wasn't just one good guy making an impression).

Following on from agreement, the installation process was really smooth and the guys, who are employed by Marvel and not subcontractors, finished within the anticipated timescale without issue or compromise. We are having our bathroom revamped next year and they even installed the radiator of our choice, which required moving it to another wall within the job, which means that next year the system will not need draining to do this work !

So impressed are we with Marvel, that we are now discussing Solar panels - once you find professional, local (ish) contractors why bother trying to better that experience. Top draw service !

11. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional, confident and highly recommended.

The representative, Nigel, was very knowledgeable and confident with clear advice when surveying our 300 year old house. He made the whole process smooth and stress free with clear recommendations. Application for the government grant also went smoothly and the pleasant workmen were very tidy throughout, with materials arriving to schedule. After completion, they described how it worked and contacts if a problem, but the bonus of having increased system water pressure was particularly welcome as we are at the end of a private water pipe line which affects our pressure.
The end result of constant warmth controlled by the thermostats is fantastic, plus no more oil and large tank in the garden! The heat pump was also highly recommended by our Swedish friends

28. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid at all cost

Solar Panels fitted six months ago still waiting for the installation number despite numerous promises. Do not use this company under any circumstances we have wasted thousands of pounds and still awaiting a certificate number.

10. Oktober 2024
Bewertung ohne vorherige Einladung
Marvel Heating & Renewable Energy Ltd-Logo

Antwort von Marvel Heating & Renewable Energy Ltd

Good morning Marieanne,

Reading your review as Director of Marvel disappoints me, because you are right it is not good enough. After 8 years of business to receive our first proper bad review is upsetting, so to say don’t use this company feels slightly harsh as everyone can make mistakes and all our our previous reviews don’t follow your experience.

I would however like to make a few points clear.

1. We have sent the relevant paperwork to the district network and are waiting on them, this is out of our control. Yes there was an initial delay in sending this off caused by a member of staff who is no longer with us due to dropping below our company standards.

2. You have not wasted thousands of pounds, you get the energy generated to use in your home and fill up your battery system, the only thing you are missing is the export payments for the small amount of energy you are sending back to the grid.

3. Yesterday I offered to compensate you for the loss you have received so that you are not out of pocket as this can be calculated by looking on your inverter at the exported value and using your pence per kilo watt hour rate. Instead of replying to my email you have decided to come and write this review which is 100% your choice.

I do hope that you reply to my email and that we can settle this situation, we will chase the grid again Monday.

Marvel will learn from this feedback and we are sorry for any distress that this may have caused you.

Take care


Dwain

Bewertet mit 5 von 5 Sternen

We had an issue with our heat pump

We had an issue with our heat pump, installed under two years ago, where the hot water was working fine, but the heating was not being triggered. Marvel sent out an engineer the same day they were notified.
Long story short, a replacement heating pump was identified as necessary and ordered (under warranty), arriving a few days later. This was promptly installed, and our system is back up and working.
The level of after-sales care was every bit as good as that received during the initial installation.
Particular thanks to Dwain, who ensured things moved along promptly. We are most grateful.

11. Oktober 2024
Bewertung ohne vorherige Einladung
Marvel Heating & Renewable Energy Ltd-Logo

Antwort von Marvel Heating & Renewable Energy Ltd

Thank you Martin, it was a pleasure as always take care

Bewertet mit 3 von 5 Sternen

Contacted out of the blue

Contacted out of the blue. Saying here was my guarantee .. Wasn’t sure which address as we are having heating installed 2 properties . Could be a guarantee so tried 2 postcodes None of those so assumed was a scam very odd how do they have my details ? They have responded but now I have to waste time contacting them .. I’m concerned more contact means they have my details 2 months on no problems

25. August 2024
Bewertung ohne vorherige Einladung
Marvel Heating & Renewable Energy Ltd-Logo

Antwort von Marvel Heating & Renewable Energy Ltd

Hello, Could you please make contact with us to discuss this, it certainly doesnt sound like a phone call we would make. We only call customers who have made enquiries through our website or our current customers, I am concerned that you either have the wrong company or someone is calling as us.

Without any futher information about this it would be difficult to investigate, Marvel take customer service seriously so please call our office on 01302 357958 or email info@marvelheating.co.uk.

Thank you.

Bewertet mit 5 von 5 Sternen

A good price for a good product efficiently installed.

Our initial meeting with Marvel Heating was clear and comprehensive - much more so than any of the other companies who provided us with quotes. This gave us confidence from the start. Marvel was very competitive on price. The installation was efficient and trouble free. I particularly appreciated the way in which the electrician (James) found the best way to run the cables so that they were completely hidden, and the help he gave me to set up and understand the Sunsynk App. I would happily recommend Marvel heating to anyone who wishes to install Solar panels (which should be everyone!).

19. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Spam calls

Enquired once. Now I'm called 5 times a day every day. Have messaged asking to stop.but they continue. Have had to block call using TruCaller

24. Juli 2024
Bewertung ohne vorherige Einladung
Marvel Heating & Renewable Energy Ltd-Logo

Antwort von Marvel Heating & Renewable Energy Ltd

Morning Paul,

We always take on board feedback so thank you for taking time to write this review.

We only contact customers who have made an inbound enquiry we do not ever cold call, we would like to understand where you have messaged to inform us to stop calling. I have checked the records of when we have called you and how often as it is all recorded within our system, the number we have called you on does not have a message facility so we would like to clear this up.

The flip side to making the effort to contact someone who asked us to contact them, is to not make the effort and that would lead to bad reviews saying 'we asked for contact and they did not call'.

Our staff are fully trained and asked to remain professional at all times, had you picked up the phone and asked us to not call again this would 100% of been the best way to deal with this.

We wish you all the best and apologies that trying to fulfil your request for information has upset you.

Dwain

Bewertet mit 5 von 5 Sternen

The best ASHP provider

I cannot praise marvel enough. There was a seamless transition from design to review to installation and clear up. As I was not used to this competence, I phoned on occasion to pay the instalments. As expected the company were highly professional and friendly. Not only were marvel excellent in their work they were very competitive in price. This is a company everyone should consider for a heatpump installation.

17. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A quality company who I recommend unreservedly.

We used Marvel to install our air source heat pump and their advice and installation were faultless. So it made sense to use them again for the battery and EV car charger as well. As before, their communication and professionalism were outstanding: we are very happy with all that Marvel has done.

30. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly, helpful and proficient.

Everyone I spoke to and met from Marvel was friendly, courteous and helpful. The workmanship was excellent, the installation process was swift and the team of installers was most proficient. Problems encountered on site were dealt with efficiently and helpfully. Now my Ecodan air source pump is working perfectly and I am very pleased and satisfied with how well it performs.

18. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Annual service of our Mitsubishi ASHP system by Marvel

The whole experience was very excellent. Adam, the salesman did a brilliant job explaining how the process would work. He produced a comprehensive quote.
The work was carried out to specification and price.
After a year an engineer was booked to do the annual service - again very comprehensive. He also give me help setting up the WC mode on the Mitsubishi control pane.
I would fully recommend Marvel.

29. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We had solar / batteries/ heat pump…

We had solar / batteries/ heat pump installed end of January 2024. Previously had gas central heating. Have found Marvel to be really knowledgeable and professional at all stages. We've found our system to be a significant upgrade on what we had before and we never run out of hot water unlike previously. House is nice and warm. Solar provided surprising amount of power even in February (in Bolton) on bright days. Immediately noticed bills lower and expect this to improve over the summer as we now move to an import/export tariff. Installation was a really good experience and the team were so friendly and professional. The few settling in issues were quickly and efficiently dealt with. Overall so pleased we've gone ahead and would not hesitate to recommend Marvel Heating. Thank you !

26. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good experience with the installation…

Good experience with the installation of solar panels the fitters and the electrician were well organised, competent, polite and friendly. The office is quick to return calls/emails especially if unable to get through at first. Highly recommend.

23. April 2024
Bewertung ohne vorherige Einladung

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