Very poor staff attitude and experience
Served food until 4pm but also closes at 4pm according to the staff- make that make sense. We ordered 2 baked potatoes (over priced at that) and a wrap to share with our two kids around 3:35pm. Another family were doing the same outside in the bothy and by 4pm a member of staff was mopping around us and hurrying us out. Loads of staff came to the bothy with cleaning products as if to say “out you get” which was so ridiculous and very rude. When I asked to speak to a manager she said they close at 4pm and I questioned why they serve food until 4pm then. She said an adult would be expected to quickly eat and leave by 4:15pm as all the staff finish at 5pm. Next point- the farm shop is operational until 5pm so how are all the staff leaving by 5pm? It makes no sense to not give customers until closing time of the whole place to enjoy their food and leave. I’ve worked in hospitality for a number of years and we would never start cleaning up around people especially if it wasn’t clear when people were expected to leave by. Sounds to me like the staff are in a hurry to get home and not make it an enjoyable experience for their customers. There’s a reason it’s not so busy there anymore- making it family friendly, when you have a play park, is not their priority. Go down the road to forest farm where they are going out of their way to make it an enjoyable experience for all the family. Won’t be coming back. Overpriced. Over rated and not family friendly.








