Luxe Mattresses & Beds UK Bewertungen 

A nightmare to have the mattress (average quality for how it is advertised and its cost) delivered.
3 appointments missed by them without notice. Then they arrived, again without notice, and so left the mattress in the middle of the hallway and did not dispose our old one even though we had paid for the disposal and the relevant bag etc…. A real waist of money for a mattress not worth it

Was told only the night before my order would arrive between 6:00am and 7:00am.

The delivery people went to the wrong address first. Called me several times.

Then finally when at the correct address refused to bring 2 mattresses up to my apartment even though there is a lift.

Order stated they deliver to your “front door” not lobby.

Awful service. Avoid this place.

Absolutely horrific experience from start to finish.
I got in touch with customer service before ordering to ask whether it was possible to order now, but delay delivery as we were going away. I of course had a resounding absolutely order now and leave a note on delivery - the delivery drivers will be in touch in advance for suitable dates and times before confirming. This was a lie.
I ordered and then got an email a few days later at 1am saying the mattress would be delivered between 1am and 5am that day. No notice at all, and incorrect timings.

Luckily someone was there to receive the mattress but it was such an ordeal with customer services to try and rectify it - no answer on email, someone who kept making excuses on chat and trying to blame me.

They then offered a 10% refund for the trouble, but a month later guess what? No refund has arrived and no one engages on chat or email.

As for the actual mattress, despite being advertised as toxin/chemical-free and organic it still, 4 weeks later, gives off a strong chemical smell despite having aired it for weeks. Particularly concerning as this was a bed meant for my child.

Take your money elsewhere, this company is awful.

I just received my mattress delivery was bit late, but everything is fine now the delivered it and mattress seems good

Ahmer delivered great and straight into my home

Ahmer was fantastic during delivery, very nice guys. Amazing quick service

Ok turned up on time good communication, help to lift it up the stairs. Definitely recommended because this thing is heavy

Amazing service from Roman at Luxe Mattress! 5 Stars!
I love that Luxe Mattress uses a survey after you choose your mattress—it really helps ensure you get the right fit for your body. Even though the first mattress I received was slightly too hard for my liking, the customer service was unmatched.
Roman took care of everything immediately. He got a replacement delivered in the same week with absolutely no extra charge. They swapped them out seamlessly, just checking the first mattress to ensure it wasn't stained or damaged before taking it back. If you want top-notch quality, service, and customer satisfaction, ask for Roman!

Ahmer was great, delivered the mattress on time. The mattress is great, 2nd time ordering

Ahmer delivered my mattress. Was great help and amazing customer service

Ahmer was very helpful in the delivery but the company did not inform me in advance of the delivery and it came as a surprise. the plastic bag I ordered was missing for the old mattress pickup as well.

Matters was delivered on time and good quality

The experience from start to finish was excellent. The mattress was as described, excellent quality, very comfortable.

Great mattress quality and exceeded our expectations. Amazing customer service. Fast delivery as well. Highly recommended

The mattress is excellent; it’s exactly what I ever wanted, firm but not too hard. I am very pleased with the order. I was really reluctant to purchase such a big item online without even trying it but I read all the reviews and decided to give a go. I am thrilled with the decision I have made.

The mattress is perfect for me and my partner needs. The engineering put to produce the mattress magnificently solved my back pain from the first day I started sleeping on the mattress till now has changed my peaceful sleep to pleasurable sleep

TERRIBLE SERVICE - AVOID
I was not given any updates for my mattress being delivered then I was contacted while I was away for the weekend advising the mattress would be left at my front door all weekend! After three phone calls it was agreed that we could arrange for another date. After one week I heard nothing and was informed that my mattress had been delivered so I had to go through the whole process again and advise it had not. Finally we arranged delivery, it is not the mattress I ordered! I have emailed four times, called twice and tried live chat, only to be ignored by all channels. So now I have the wrong mattress and nobody will speak or acknowledge me.

Good quality mattress, great customer service

Ahmer delivered my mattress today and was amazing to work with it. Got it up the stairs and set up perfect. I couldn't be more pleased!