Lowcostspacovers Bewertungen 

If i could give negative stars, I would. Buyers beware. This company has horrible customer service and management. First, they lost our drawings for the original cover. Then, we had to trace. They lost that THEN found it and made the over upside down to the based on the traced drawing. After months waiting on these people, we have requested our money back and will have to look for another company. STAY AWAY!

The ordering process takes a bit but it is so they can get you the correct cover. order process time could be a bit more streamlined, but was not out of expactation. The cover arrived today. Tailgate drop at our driveway. I installed in in a matter of minutes. The fit is correct, quality is at our expectations. I would definitely use this business again.

To be honest I was bit concerned going to a website for the first time and ordering a $600 cover for my hot tub. However, their communication was excellent and we worked out all the details! Cover showed up and it’s of excellent quality and fit perfectly! Rounded corners and all! I’m very happy with the entire process and extremely satisfied! If there were more than five stars I’d give more! Thanks for everything!

Great customer service. They had to make our spa cover from a template we made from a plastic sheet. They did a great job communicating what we needed to do. The spa cover arrived with no issues and fits perfectly. Timing was fine for delivery and was faster and cheaper than other options we researched.

These people are scammers, take your monies keep it for 1.5 months. I call they tell me it will be shipped and I call again and they say maby next week ect. They say its done.. "LIE" Very rude CS . After confronting them with the fact they keep putting me off and they tell me it's ready to ship being the fraudsters they are I was reporting them to my bank. My monies got deposited back into my account. Also to note after I purchased this cover I was getting bank alerts about fraudulent charges on my card not sure if it's related to this place but quite the coincidence.. STAY AWAY WOULD BE MY RECOMMENDATION...

High quality, hot tub covers! My Hot Tub cover needed to be replaced after five years. The website made it super simple. All you need is a few measurements. They were super timely with their communication to confirm my measurements and within a week and a half it was out of there warehouse and on the truck. It showed up today and fits perfect. I was not expecting it to be as nice as it is. Much better than the original one that came with the Hot Tub. Highly recommend.

Seam became unraveled within 6 mo.
They responded to the complaint by requesting the purchase info, which they already had. The only receipt I had was from the credit card, which they claim wasn’t a receipt. I decided too resist myself.
The cover is super light weight (I question the foam density) and does not sit flat without all 4 clips fastened. I have more evaporation with this cover than the previous 4. Horrible product, bad customer service.

Fits perfect. They emailed me with a few questions to make sure it was accurate.. easy to order. Was made to order so give them a few weeks..

I placed an order on Sept 22 and responded to their email to confirm the order that same day. After some back and forth I was told they couldn't deliver the cover because it was in the mountains and the truck couldn't get there. I assured them it was a main road perfectly accessible to semis as it was being delivered to my management company. Apparently the address wasn't coming up right in Google so I provided a pin GPS location, screenshots, and the address to a church next door. They responded saying they can't deliver to churches. I said no, that church is in the same strip mall and next door to the management company. Crickets for like 5 days. I responded back with my management company's other location (this location comes up on Google just fine and is also accessible to large trucks) and told them to let me know which location they would be delivering it to. They finally responded saying they are not allowed to deliver to "addresses associated with lodges". To be clear, this is for a house... but we all name our vacation rentals up here and the name of my house has "lodge" in the name. So anyhow, for 10 back and forth emails over the course of 2 weeks, where I told them repeatedly that it was going to the management company, at the very end they decided to tell me they wouldn't deliver it and they were cancelling my order. They also charged my card right away, so I've had the charge on my card for 2 weeks. Awesome! So glad I wasted my time with them.

DO NOT BUY!!! Cover didn't even last 1 month before ripping at the seams. The material of the cover is about as thin as paper. They blamed animals despite the last cover being over 10 years old and having zero tear / seam issues. Horrible customer service and tried to sell me a new one after getting a month out of the old one. I cannot stress enough about avoiding this company.

I was very pleased with my spa cover and how nice it looks! Very good quality and also packaging was excellent to keep the cover from getting damaged in shipping! Price was good as well and the time it takes to get the delivery wasn't too long either. Free delivery was such a great selling point for me! I would highly recommend Low Cost Spa Covers!

I can only give a review on the service I received from Karla. This is representative was more than patient and helpful to make sure the replacement spa cover I've ordered was correct in its dimensions. I have no idea as to the quality of the spa cover itself, but if the actual cover is of the same quality as Karla's serviice, I will be thrilled. Karla gives your company from the perspective of someone ordering one of your covers a very wonderful sense of expectation for a first rate cover coming my way in about 10 days to 2 weeks with maybe another 5 to 10 days for it to actually arrive at my home. Karla, you are awesome! Hopefully the company will reflect your excellence!

Never received the product and was denied a refund of my order. After several attempts to resolve the solution with customer service, customer service repeatedly said it had already shipped but could not provide a tracking number. I eventually asked for a refund after a month and a half and was denied.

After posting this review, Low Cost Spa Covers issued a refund

Ordered the cover and it took longer to receive than promised(two weeks). I got a notice that they couldn't deliver it to my house that I would need to that it delivered to and address in the metropolitan area. So I had it delivered to a friends house. (no big deal) when I ordered they had my address.
Once I picked it up and installed it I realized the 4 handles ( that I paid extra for) are on the sides opposite of the tie down straps. If you don't pay extra the handles they are on the side with the tie downs. really??
Very confusing, So BEWARE. When i asked to purchase some rubber handles to have them installed locally on the side with the tie downs, I was told that cant happen?? I wish I would have looked at the reviews before I purchased from this company really disappointed.
Karla in customer service was professional, but no help to my situation. If you do purchase from this company please read the fine print. Hope this helps someone...

The ordering process is pretty straightforward but I almost missed an email to confirm my order. I haven't had one of those before. But anyway, the price was much better than any other that I looked at online and was a third of the price that I was quoted from local companies. It took about 3 weeks for it to arrive. The delivery company they used was awesome as well. The cover is better than I expected. Very well made. I hope it stays this nice for a long while. I was recommend this company to anyone looking for a cover.

I had a good experience with a custom spa cover took 4 weeks which was fine. Package was damaged a little but cover was not harmed. Looks really nice and fit my hot tub perfect!

Low Cost Spa covers went out of their way to assure me that I had selected the correct model and pattern for my spa cover. They spotted the discrepancy in my product description and pointed it out so the error could be corrected. It fit perfectly.

We needed a replacement spa cover for our in floor sunroom spa. We didn’t need the heavy duty cover for cold winters and didn’t need the lift hinges or securing straps. This was the only spa cover company that checked all the boxes by offering a custom option that allowed me to build it exactly how I needed. Placed the order, which was easy. Communication via email on status and shipping was great and they delivered right on time. Impressed with the quality and looks of the cover. The price point was fantastic too. Highly recommend Lowcostspacovers.com

We needed a replacement for the 9 year old cover on our hot tub which had become waterlogged and was starting to fall apart at the seams. The local places just seemed way too costly. While searching online I came across Low Cost Spa Covers. I decided to take a chance and ordered a cover to our specs, in the color we liked. The cover could not be shipped directly to our address, so we set it up for pickup at the shipping company's closest terminal. Communication from Karla was excellent through the whole process. The cover came packed very well, with plenty of styrofoam protecting it. The box was in perfect condition when inspected, and pickup at the terminal was easy. Thanks to SAIA Freight for that. The cover is beautiful, fits perfectly, and is exactly what we wanted. Kudos to the manufacturing team for a job well done on a wonderful product, and to Karla for working with us on the delivery issue. Glad I ignored so many naysayers. We couldn't be happier, and would definitely recommend Low Cost Spa Covers.

My spa cover turned out great! Customer service was excellent…always responding to any email inquiry that I had within 24 hours… I’ve just received the cover recently, but it looks really good and feel sturdy. I will Order from them again when needed.