Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
Unternehmen hat geantwortet
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
Unternehmen hat geantwortet
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kaffeemaschinenlieferant
- Lieferant von Flaschenwasser
- Kaffeegeschäft
- Kaffeeautomat
- Kaffeegroßhändler
- Anbieter von Automaten
Vom Unternehmen geschrieben
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Vom Unternehmen geschrieben
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Kontaktinformationen
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Vereinigtes Königreich
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Hervorragend
2031 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Avoid at all costs
We have several coffee machines on hire through Liquidline, and the main machine, which we were assured would cope with our required capacity, has been consistently unreliable. Over the past 12 months, we have had about 30 engineer call outs, often multiple visits in a single week. Only now has a replacement been offered, and even then without any meaningful reassurance regarding what support or remedy will be available should the same issues arise again with the replacement machine.
Despite the ongoing faults and significant disruption caused, Liquidline has refused to allow us to exit the agreement unless we pay in excess of £8,000 for a single machine, even though they are, in our view, clearly in breach of contract.
We are extremely disappointed with both the handling of this situation and the overall customer experience. There has been little willingness to work with us toward a fair, mutually agreeable solution despite being escalated to the Chief Commercial Officer. The proposed resolution is entirely one sided and shows a concerning lack of acknowledgement of the operational impact these repeated failures have had on our business.
If this were the level of service we provided to our own customers, we would have none left.
I’d suggest avoiding Liquidline. We will be moving our business elsewhere as soon as we are able to.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you for your feedback. We’re sorry to hear about your experience and the disruption this has caused.
We understand how important reliable equipment and responsive support are, and we regret that this has not met your expectations. Please be assured that we have been working closely with you to find a resolution and provide ongoing support.
Your comments have been shared internally, and we are reviewing how we can continue to improve our service and customer experience.
Great service & delivery times.
14. April 2026
Antwort von Liquidline
Good Morning, Thank you for your kind words! We're really pleased to hear that you’re happy with our service and delivery times. We appreciate you taking the time to share your experience and look forward to serving you again soon.
First class response to orders and repairs.
Almost immediate response to coffee orders and any machine issues alike. Always polite and helpful - and lovely coffee into the bargain!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning, Thank you for your wonderful feedback! We're delighted to hear that you've experienced such quick responses to both your coffee orders and any machine issues. It’s great to know our team’s polite and helpful approach has made a positive impression—and we’re especially pleased you’re enjoying the coffee too! We truly appreciate your support and look forward to continuing to serve you.
Still to have a bad experience
I never have a bad experience from Liquidline. Once again always willing to help where and when needed. Makes it refreshing to have a customer service team that seem to care.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Gary, Thank you for your kind words! We’re delighted to hear that you’ve consistently had positive experiences with Liquidline. Our team takes great pride in being available and supportive whenever our customers need us, so it’s wonderful to know that this has made a difference for you. We truly appreciate your continued trust and look forward to helping you again in the future!
Knowleadeable and polite
7. April 2026
Antwort von Liquidline
Good Morning Roberts, Thank you for your feedback! We’re really pleased to hear that you found our team knowledgeable and polite. We’re always striving to provide a 5-star experience, so we’d love to know if there’s anything more we could have done to make your experience even better. Your insights are incredibly valuable in helping us improve!
Sarhan Harhara is a superb engineer
Sarhan Harhara is a superb engineer, his expertise and customer service during the installation of our Schaerer machine was second to none, nothing was too much trouble. With such excellent knowledge of the equipment and products, Sarhan is a huge credit to Liquidline, thank you!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Emma, Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with Sarhan during your Schaerer machine installation. His dedication to providing exceptional service and sharing his expertise truly reflects the standards we strive for at Liquidline.
We’ll be sure to pass along your feedback to Sarhan — he’ll be thrilled to hear it. If there’s anything else we can support you with, please don’t hesitate to get in touch.
Thanks again for choosing Liquidline!
Antwort von Liquidline
Thank you for your kind feedback! We’re really pleased to hear you were happy with the service. If there’s ever anything more we can do to support you, just let us know.
Logging an issue is quick and easy on…
Logging an issue is quick and easy on the portal. A quick response time to your query means that issues are usually resolved within an hour. Great service.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good afternoon Paul, Thank you for your kind feedback! We're delighted to hear that you found the portal easy to use and that our team was able to respond quickly and resolve your issue within the hour. Providing efficient and reliable service is something we strive for, so it’s great to know we’re meeting your expectations. We really appreciate you taking the time to share your experience!
Antwort von Liquidline
Thank you for your review! We’re really pleased to hear that you were happy with both the delivery and the level of customer service you received.
We appreciate you taking the time to share your feedback and hope to support you again soon!
Best training I’ve ever had
Best training I’ve ever had. I have had coffee training in the past but the training we received recently was on another level. David explained everything in such a way that it made sense to everyone and was very patient while keeping it fun and interesting for everyone. I went into this training thinking it was just another like I’ve had before but I couldn’t have been more wrong and pleasantly surprised by the passion, knowledge and understanding throughout the entire training. A true credit to your company.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you for your amazing review! We’re so pleased to hear that the training exceeded your expectations and stood out from previous sessions you’ve had.
It’s fantastic to know that David’s passion, knowledge, and delivery made the experience both enjoyable and easy to understand. We’ll be sure to pass on your kind words to him – he’ll really appreciate it!
Thanks again for taking the time to share your feedback, it truly means a lot to us.
Liquidline are a great supplier.
Liquidline are a great supplier.
Their customer service is great, placing orders is super easy and delivery is next day.
Generally one of my top-rated suppliers.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Louise, Thank you so much for your kind words! We’re really pleased to hear that you find our ordering process easy and our delivery service reliable. It’s great to know our customer service has made a positive impression as well. We truly appreciate your support and look forward to continuing to be one of your top-rated suppliers!
Charlotte was extremely helpful when I…
Charlotte was extremely helpful when I called her to assist with query
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Maura, Thank you for your kind feedback! We're delighted to hear that Charlotte was able to assist you so effectively with your query. We'll be sure to pass on your compliments to her. If you need any further help, please don’t hesitate to get in touch.
Quick response even over the bank…
Quick response even over the bank holiday weekend the engineer was pleasant Tyler and he fixed the machine and also checked the temp on the other machine and adjusted it for me, and he left the area where he was working immaculate and clean.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Dawn, Thank you for your kind feedback! We’re delighted to hear that you received such a quick response, especially over the bank holiday weekend. It’s great to know that Tyler provided a pleasant and professional service, resolved the issue efficiently, and took the extra time to check and adjust your other machine. We’ll be sure to pass on your compliments to him. We also appreciate you noticing the care he took in leaving the area clean and tidy. Thanks again for taking the time to share your experience!
Ms Laura Page provided an immediate…
Ms Laura Page provided an immediate response to my query and has already implemented my request. We love your coffee (and the customers). In fact I think the workshop just wouldn't "work" without the coffee!
Thanks again. We appreciate you!
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Demi, Thank you so much for your wonderful feedback! We’re thrilled to hear that Laura was able to respond so quickly and take care of your request straight away — we’ll be sure to pass on your kind words to her.
It’s fantastic to know how much you (and your customers!) are enjoying the coffee — we love being a part of your workshop, and we couldn’t ask for a better compliment than that!
We truly appreciate your support and kind words. Thanks again for taking the time to share your experience!
Super Helpful
We wanted to change the standby video on our machine, so Harley called us and talked us through step by step. He was super helpful and made the process really easy. It looks great! Thank you!
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good morning , Thank you so much for your kind review!
We’re delighted to hear that Harley was able to guide you through updating your standby video and make the process smooth and straightforward. It’s great to know you’re happy with how it turned out!
We’ll be sure to pass along your feedback to Harley—he’ll really appreciate it. If you need any further assistance, we’re always here to help.
Thanks again!
easy to place an order
easy to place an order, fast delivery very good customer service
31. März 2026
Antwort von Liquidline
We’re thrilled to hear that you found ordering easy, enjoyed fast delivery, and experienced excellent customer service. Your kind words mean a lot to our team!
We look forward to serving you again soon.
Excellent Customer Service
Taliska Shimwell was very proactive in helping resolve my query. She looked into the problem and called me back to explain the situation. She promised to call me back the following day to make sure the situation had been resolved, and I had my order, which she did.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
We’re delighted to hear that Taliska was so proactive in helping to resolve your query and kept you updated throughout. Providing clear communication and following through on promises is so important to us, so it’s wonderful to know Taliska delivered such a positive experience.
We’ll be sure to pass your kind comments on to her. Thank you again for your support.
Great service very helpful did went…
Great service very helpful did went extra mile to sort out for us decaffeinated coffee option
Well done and thank you Sarhan Harhara
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
We’re really pleased to hear you received great service and that Sarhan went the extra mile to help arrange a decaffeinated coffee option for you. We’ll be sure to pass your lovely feedback on to him.
Sarhan came to install our coffee
Sarhan came to install our coffee machine at work. He was incredible and so helpful. Answered every question we had from cleaning to emptying our machine. Thank you so much!!!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Kacey, Thank you so much for your wonderful feedback!
We’re delighted to hear that Sarhan provided such an incredible experience during your coffee machine installation. It’s great to know he was able to answer all your questions and guide you through everything from cleaning to maintenance.
We’ll be sure to pass on your kind words to him—he’ll really appreciate it! If you ever need any further support, we’re always here to help.
We don't have that many issues with the…
We don't have that many issues with the machine, but when we do Liquidline respond quickly and efficiently. Normally it can be fixed with remote assistance, but if not they are there in a jiffy
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Marie, Thank you for your kind feedback! We're pleased to hear that your machine has been running smoothly overall. It's great to know that when issues do arise, our team is able to respond quickly and resolve them efficiently—whether remotely or on-site. We really appreciate your support and look forward to continuing to provide you with reliable service.
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