Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
Unternehmen hat geantwortet
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
Unternehmen hat geantwortet
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kaffeemaschinenlieferant
- Lieferant von Flaschenwasser
- Kaffeegeschäft
- Kaffeeautomat
- Kaffeegroßhändler
- Anbieter von Automaten
Vom Unternehmen geschrieben
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Vom Unternehmen geschrieben
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Kontaktinformationen
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Vereinigtes Königreich
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Hervorragend
2031 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
delivery did not arrive
delivery did not arrive, spoke with Lorraine from liquid line, helped to resolve issue with apc the delivery company
30. April 2026
Antwort von Liquidline
Good Morning Nigel, We’re really sorry to hear that your delivery didn’t arrive as expected. That’s definitely not the experience we want for our customers.
We’d like to get this sorted for you as quickly as possible. One of our customer service team will contact you shortly to discuss this.
Thank you for bringing this to our attention, and we appreciate your patience while we make things right.
Antwort von Liquidline
Good Morning Howard, Thank you for your feedback! We’re glad to hear you had a good experience with our service. If there’s anything we can do to make it even better next time, we’d love to hear your thoughts.
Pam was amazing and really helpful.
Pam was amazing and really helpful.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Taqdees, Thank you so much for your kind words! We’re thrilled to hear that Pam was able to provide such helpful support and make your experience a great one. We’ll be sure to pass along your feedback to her—it will mean a lot. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Fantastic Liquidline customer service…
Fantastic Liquidline customer service provided by Lorraine! We regularly use Liquidline for coffee machines & coffee supplies - always friendly efficient customer service - highly recommended!!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Alastair, Thank you so much for your fantastic review! We’re delighted to hear that Lorraine provided such excellent customer service. It’s great to know that you regularly choose Liquidline for your coffee machines and supplies, and that our team continues to deliver the friendly and efficient service you expect. We truly appreciate your recommendation and look forward to supporting you again in the future!
Huge credit where credit is due!
Huge credit where credit is due!
I have to leave a review for Lorraine Hilton, Customer Service Executive at Liquidline, for what was genuinely the best customer service experience I’ve had in a very long time.
We had a delivery arrive with a missing box of goods.
As soon as I called, Lorraine immediately reassured me that the issue would be resolved, kept me fully updated on progress, and, most importantly, did exactly what she said she would.
She followed up as promised, stayed on top of the situation throughout, and even ensured the missing goods were delivered a day earlier than originally advised.
In an era of AI bots, automated responses, and the constant need to chase companies whenever something goes wrong, this level of service really stands out. Other companies could genuinely learn from this approach to customer care.
Lorraine deserves massive praise for her professionalism, communication, and reliability.
I sincerely hope this feedback is seen internally and reflected positively in her next performance review.
Absolutely outstanding service, just WOW!
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Simon, Thank you so much for taking the time to leave such an incredible review. We’re absolutely delighted to hear that Lorraine provided you with such a positive experience.
We understand how frustrating it can be when part of an order is missing, so it’s fantastic to know that Lorraine was able to reassure you straight away, keep you updated throughout, and most importantly deliver on everything she promised.
Her professionalism, communication, and dedication to resolving the issue quickly are exactly the standards we strive for, and your comments will mean a great deal to her and the wider team. We will be sure to share your feedback internally and ensure Lorraine receives the recognition she truly deserves.
Thank you again for your kind words and for choosing Liquidline. We’re so pleased we could turn the situation around for you.
I have just raised a case with Lorraine…
I have just raised a case with Lorraine Hilton.
We have an issue with our coffee machine here at Nissan Oxford.
Lorraine was extremely professional and very friendly on the phone.
Great customer service.
Thank you.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Vernon, Thank you for your kind feedback. We’re delighted to hear that Lorraine Hilton provided such professional and friendly service while assisting with the issue at Nissan Oxford. We take great pride in delivering excellent customer service, and your comments will be shared with Lorraine and the team.
Thank you again for taking the time to leave your review.
Super helpful advice when selecting the…
Steve was super helpful when selecting our machine, really took time to understand our needs and get the right solution. Very knowledgable.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Andrew, Thank you for your kind review. We're delighted to hear that Steve was so helpful in guiding you through the selection process and took the time to understand your needs to find the right machine. We’ll be sure to pass on your lovely feedback to him. We really appreciate your support and look forward to helping you again in the future.
Our engineer was very knowledgable and…
Our engineer was very knowledgable and sweet - he explained everything thoroughly and even went the extra mile.
Provided advices and further guidance!
20. April 2026
Antwort von Liquidline
Good Afternoon Steph, Thank you so much for your wonderful feedback. We’re delighted to hear that our engineer was knowledgeable, kind, and took the time to explain everything thoroughly. It’s great to know they went the extra mile to provide helpful advice and further guidance. We truly appreciate your support and will be sure to pass on your kind words to the engineer.
Easy to use website
Easy to use website, good customer service. Fast and efficient delivery. Cannot fault!
24. April 2026
Antwort von Liquidline
Good Afternoon Tracey, Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to use and that our customer service and delivery met your expectations. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Really quick and easy to order and…
Really quick and easy to order and speedy delivery.
23. April 2026
Antwort von Liquidline
Good Afternoon Melanie, Thank you for your fantastic review! We're so pleased to hear that you found the ordering process quick and easy, and that your delivery arrived promptly. We really appreciate your support and hope to see you again soon!
excellent customer service every time
excellent customer service every time.
Cant fault them.
17. April 2026
Antwort von Liquidline
Good afternoon Jacqueline, Thank you so much for your kind words and for taking the time to leave us a review.
We’re delighted to hear that you’ve received excellent customer service every time. Providing the best possible experience for our customers is always our priority, so it’s wonderful to know we’ve met your expectations.
We truly appreciate your continued support and look forward to serving you again soon.
We haven't received our order despite…
We haven't received our order despite loads of emails from the courier saying that it is on it's way.
23. April 2026
Antwort von Liquidline
Good Afternoon Jayne. We’re very sorry to hear that your order still hasn’t arrived and understand how frustrating it must be to receive multiple delivery emails without the parcel being delivered.
This is not the experience we want for our customers. One of our customer service team will contact you shortly to have this sorted for you as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Fantastic service as usual from Samuel…
Fantastic service as usual from Samuel .... 5 stars all the way
21. April 2026
Antwort von Liquidline
Good Afternoon Angela, hank you so much for your fantastic 5-star review! We’re delighted to hear you received great service as usual from Samuel. We’ll be sure to pass on your kind words to him. Your continued support means a lot to us, and we look forward to helping you again soon.
The service was great professional and…
The service was great professional and efficient from start to finish. I had a fantastic experience! Every step of the process was handled smoothly. I definitely recommend Lorraine Hilton; she's excellent!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Maria, Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you had such a fantastic experience and that everything was handled smoothly from start to finish. Lorraine Hilton will be especially pleased to know her professionalism and excellent service made such a positive impression. We truly appreciate your recommendation and look forward to helping you again in the future.
Nav sorted our coffee machine that had…
Nav sorted our coffee machine that had been down for a couple of weeks, seems all good now. Nav is a lovely chap, very friendly and efficient.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Mark, Thank you for your kind review! We're really glad to hear your coffee machine is back up and running smoothly after being down for a while. Nav will be delighted to know his friendly and efficient service made a positive impression. If you need anything else, we're always here to help—enjoy your coffee!
A great customer service team
13. April 2026
Antwort von Liquidline
Thanks for your kind words! We’re really pleased to hear you had a great experience with our customer service team. We’ll be sure to pass your feedback on—it's always appreciated. If there’s ever anything else we can help with, just let us know!
Antwort von Liquidline
Good Afternoon Steven, Thank you for your kind words! We're really glad to hear everything went smoothly and that you're happy with the service. If you ever need anything else, we're always here to help.
always very prompt delivery
14. April 2026
Antwort von Liquidline
Good Morning sally, Thank you for your kind feedback! We're really pleased to hear that you’re happy with our prompt delivery service. We always aim to get orders out as quickly as possible, so it’s great to know that it’s making a difference. We appreciate your support and look forward to serving you again!
I had David come to our golf club for…
I had David come to our golf club for coffee training today and he was really helpful and informative. I had coffee training in Farringdon previously and this one was far better and more educational. I now feel confident in my coffee making thanks to David’s training. He explained it in simple terms in a way we understood. Would recommend liquid line to other businesses.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Georgia, Thank you so much for your kind feedback!
We’re delighted to hear that you found the training session with David both helpful and informative. It’s great to know that the hands-on approach and clear explanations made a real difference to your confidence in coffee making—that’s exactly what we aim for.
We’ll be sure to pass your comments on to David, who will be thrilled to hear he made such a positive impact.
Thank you again for choosing Liquidline and for recommending us to other businesses—it truly means a lot. We look forward to supporting you again in the future!
Missing items from order.
16. April 2026
Antwort von Liquidline
Good Afternoon Adrian, We’re really sorry to hear that your order arrived with missing items — that’s definitely not the experience we want for our customers.
We’d like to get this sorted for you as quickly as possible. One of our customer service team will contact you to discuss further.
Thank you for bringing this to our attention, and we appreciate your patience while we make this right.
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