Very smooth and prompt installation process, literally 2 days after my initial enquiry. Instant super fast broadband, it is so fast it blew my mind! Downloading a feature film literally takes a few se... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Superb experience, Rob arrived on time8am and completed the job, very tidy and fixed the wall mounted unit to hide the wiring, 2.5GB Fibre installed and working fine. Rob very polite and do a great jo... Mehr ansehen
Great service from start to finish. Process was quick and easy. Pre instal guys were lovely and polite. Fitter Glen was very helpful setting us up and tidied up BT’s previous install mess. Serv is muc... Mehr ansehen
Unternehmen hat geantwortet
We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lightning Fibre
Vom Unternehmen geschrieben
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Kontaktinformationen
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Vereinigtes Königreich
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Hervorragend
5074 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really easy switch from Sky
Really easy switch from Sky. All done in a few days, very efficient. Very helpful and friendly staff
18. März 2026
Antwort von Lightning Fibre
Thank you for the five stars Caroline. We are glad the switch was easy and that you had a positive experience with our team. Your feedback is greatly appreciated. ⚡
Rob and Glenn were brilliant
Rob and Glenn were brilliant and friendly. They put the box exactly where we wanted it and then stayed afterwards until everything was set up and working correctly.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your wonderful feedback Ben. We are so pleased Rob and Glenn provided such a friendly and thorough service and made sure everything was working before leaving. ⚡
Antwort von Lightning Fibre
Thank you for the five stars. We are glad you received excellent service and appreciate your recommendation. ⚡
Expertly in stalled and engineers very…
Expertly in stalled and engineers very courteous no problems
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your wonderful feedback Owen. We are so pleased the installation was smooth and that our engineers were polite and professional. ⚡
A simple note/instruction on when to…
A simple note/instruction on when to plug the phone connector into the router would have been 5 stars.
17. März 2026
Antwort von Lightning Fibre
Thank you for your feedback. We are pleased to hear you had a positive experience overall and really appreciate your suggestion. That is a helpful point, and we will take this on board to improve our guidance for future installations. ⚡
Lightning indeed!
The job was upgraded and successfully completed thanks to everyone involved.From my first call to reconnection went like a dream
Thanks Lightning, you certainly lived up to your name. Lovely people!
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for the five stars Nikki. We are glad everything went smoothly and that you had a great experience with the team. Your feedback is greatly appreciated. ⚡
Flexibility
10. März 2026
Antwort von Lightning Fibre
Thank you for your review Frank. We are glad you found our service flexible and appreciate your feedback. ⚡
Always there for you and very helpful…
Always there for you and very helpful if you have any problems with your home installation. Tend to go the extra mile for you.
17. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Don. We are so pleased you have experienced helpful service and that the team have gone above and beyond for you. ⚡
After an initial delay in appointment…
After an initial delay in appointment time, everything connected and working 100%.The two engineers Ricky & Conor did a good job.
Just waiting now for my previous phone number to be transferred.
17. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased everything is now up and running and that Ricky and Conor provided a great service. We appreciate your patience and will update you on your number transfer as soon as possible. ⚡
Lightning fibre, lightning service!
Lightning fibre place priority on customer satisfaction. They are a throwback to the old days where communication is professional and personal. The service is outstanding and their practices are superb. Employees listen diligently to issues, are articulate and attentive and resolve problems as quickly as possible. The connection is fast and reliable.
13. März 2026
Antwort von Lightning Fibre
Thank you so much for the five stars Stephen. We are glad you are happy with the service, communication and connection. Your feedback is greatly appreciated. ⚡
Excellent customer service
Engineers responded quickly and professional (Sean) and fixed issue even though it was our fault.
Excellent customer service as always.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased Sean was able to resolve the issue quickly and provide a professional service. Your support means a great deal to us. ⚡
Great company ,good customer service…
Great company ,good customer service ,easy to deal with ,internet does what it says on the tin ,very quick yep best i have had and local too whats not to like , speed for the price us monster
12. März 2026
Antwort von Lightning Fibre
Thank you for the five stars Martin. We are glad you are happy with the speed, service and value. Your feedback is greatly appreciated. ⚡
Ryan in sales was very informative and…
Ryan in sales was very informative and the installation fitters Andy and Ricky made a great job of installing the equipment.
13. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Debroah. We are so pleased Ryan, Andy and Ricky provided such a positive experience from start to finish. Your kind words will be shared with them. ⚡
Great experience
Great experience. Was up and running so quickly which is really appreciated. Rob and Glenn are 2 amazing employees. They did a great job, gave great advice and were super professional. Had a little chat and laugh with them and they interacted with my kids amazingly. Can't praise them more
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your wonderful feedback Stephen. We are so pleased Rob and Glenn delivered such a professional and friendly service and got you connected quickly. Your kind comments mean a great deal to us. ⚡
Rob & Matt were brilliant.
Rob & Matt were brilliant.. so kind & friendly & helpful by resetting tv & mobiles.. could not have been nicer to me… pleased with the service & the wi fi not dropping out… would highly recommend.
14. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased Rob and Matt provided such friendly and helpful service and that you are enjoying a reliable connection. Your recommendation means a great deal to us. Welcome to the Lightning Fibre family! ⚡
After messing me around and cancelled…
After messing me around and cancelled install I finally got connected to lightning fibre.
It seems to work so far
14. März 2026
Antwort von Lightning Fibre
Thank you for your feedback Gary. We are sorry for the initial delays, but pleased to hear the service is now working well. If you are happy with the service going forward, we would really appreciate you considering updating your star rating to reflect your current experience. ⚡
Exccellent service made the switch very easy.
One phone call to lightning fibre was all it took to arrange a switch in our broadband provider. We had nothing else to do but wait a week for the line to be put in. The staff were friendly, efficient and professional.
6. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Rosalyn. We are so pleased the switch was quick and easy and that our team provided friendly and professional service throughout. ⚡
Highly professional service
Fast, efficient, professional, local and welcoming experience overall
12. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased you found the service fast, professional and welcoming throughout. ⚡
Above and Beyond
I can honestly say that everyone at Lightning Fibre has been amazing and provided outstanding service from start to finish.
My top floor property was particularly tricky due to all the Victorian hung tiles and sash windows. Mark carried out a thorough survey and came up with a genius installation plan.
On the day of installation, the team (Nathanial, Jordan & George) were all really friendly and professional, and whilst Mark operated the cherry picker outside, Nathanial completed the work inside the property, making sure it looked neat and tidy, and patiently explained (to a customer with a thousand questions) how everything worked 😊
Can’t thank everyone enough, and just wanted you to know I really appreciate the “above and beyond” attitude that the entire team seems to have.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your amazing feedback Rae. We are so pleased the team were able to overcome the challenges and deliver a smooth and professional installation. We will be sure to pass your kind comments on to Mark, Nathanial, Jordan and George. Your appreciation means a lot to us. ⚡
Very good polite service throughout.
12. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased you experienced polite and professional service from the team. ⚡
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