Very smooth and prompt installation process, literally 2 days after my initial enquiry. Instant super fast broadband, it is so fast it blew my mind! Downloading a feature film literally takes a few se... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service from start to finish. Process was quick and easy. Pre instal guys were lovely and polite. Fitter Glen was very helpful setting us up and tidied up BT’s previous install mess. Serv is muc... Mehr ansehen
Unternehmen hat geantwortet
Superb experience, Rob arrived on time8am and completed the job, very tidy and fixed the wall mounted unit to hide the wiring, 2.5GB Fibre installed and working fine. Rob very polite and do a great jo... Mehr ansehen
Unternehmen hat geantwortet
We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lightning Fibre
Vom Unternehmen geschrieben
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Kontaktinformationen
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Vereinigtes Königreich
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Hervorragend
5078 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
Great customer service. The installation was straightforward and the guys were very helpful.
7. März 2026
Antwort von Lightning Fibre
Thank you for your fantastic five star review Samuel. We are delighted to hear you experienced great customer service and that the installation was straightforward. It is wonderful to know the team were helpful throughout. ⚡
Antwort von Lightning Fibre
Thank you for your feedback June. We are pleased you had a good experience and appreciate your support. ⚡
Antwort von Lightning Fibre
Thank you for your fantastic five star review Reginald. We are delighted to hear you found the installation very professional and truly appreciate your recommendation. ⚡
We were very impressed with the whole…
We were very impressed with the whole experience from the first conversation to the installation
Lighting Fibre acted very professional throughout the switch over from our previous broadband provider , and also to speak to a human and not a robot
Just awaiting the phone to be connected now
Thank so much and the team that carried out the installation explained everything too
5. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Denise. We are so pleased the whole process went smoothly and that our team kept you informed throughout the installation. Your kind comments mean a great deal to us. ⚡
Extremely efficient
Extremely efficient. Very helpful staff. Very prompt. Can't fault them.
4. März 2026
Antwort von Lightning Fibre
Thank you for your fantastic five star review Lynda. We are delighted to hear you found our team efficient, helpful and prompt. Your kind feedback means a great deal to us. ⚡
Very impressed with the two men very…
Very impressed with the two men very pleasant and polite very good at their job
4. März 2026
Antwort von Lightning Fibre
Thank you for your fantastic five star review Tracy. We are delighted to hear you were impressed with the engineers and that they were pleasant, polite and professional throughout the installation. Your kind feedback means a great deal to us. ⚡
Antwort von Lightning Fibre
Thank you for your fantastic five star review Mr Stimpson. We are delighted to hear that the installation was completed quickly and that the team were pleasant and helpful. Your feedback is greatly appreciated. ⚡
Got a good deal from them but took over…
Got a good deal from them but took over 5 months to get me conected
4. März 2026
Antwort von Lightning Fibre
Thank you for your feedback Peter. We are glad you were able to secure a good deal, but we apologise that your connection took longer than expected.
Sometimes installation delays are caused by factors beyond our control, such as duct blockages, internal fibre issues, or third-party permissions. We appreciate your patience throughout this process and are pleased you are now connected. ⚡
Very professionally dealt with the…
Very professionally dealt with the issue
Great service and response
Definitely always there to help
🙏🏽
3. März 2026
Antwort von Lightning Fibre
Thank you for the five stars. We are pleased your issue was handled professionally and that you received great service from the team. ⚡
Easy to speak to someone on the phone
Easy to speak to someone on the phone, everyone polite, understanding and helpful.
Job explained. Site left clean and tidy
3. März 2026
Antwort von Lightning Fibre
Thank you for the five stars Subo. We are pleased you experienced helpful service, clear communication and a tidy installation. Your feedback is greatly appreciated. ⚡
Great experience
Great price, far better broadband with fibre. Great service from the engineers as they were friendly, efficient and knew exactly what they were doing and how to sort the little issues that arose.
28. Februar 2026
Antwort von Lightning Fibre
Thank you for your fantastic five star review Zoe. We are delighted to hear you are enjoying the faster fibre connection and great value. It is also wonderful to know our engineers were friendly, efficient and able to resolve any small issues during the installation. ⚡
The guys who came and sorted my home…
The guys who came and sorted my home out was good very friendly and chatty
3. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Nikki. It is great to hear the team were friendly and made the experience a positive one. ⚡
Fantastic was installed when it was…
Fantastic was installed when it was convenient for myself the engineers was polite respectful and very professional. My internet connection is absolutely outstanding I wish I went with lighting fibre sooner so happy I made the change
25. Februar 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Kayleigh. We are so pleased the installation worked around your schedule and that our engineers delivered a professional service. It is great to hear you are enjoying your new connection. ⚡
Was all set up and running within an…
Was all set up and running within an hour of the guys being here. Very polite and informative. Best internet connection I’ve had for years! And they are local. Brilliant! Thank you so much 😀😀😀
25. Februar 2026
Antwort von Lightning Fibre
Thank you so much for the five stars. We are delighted the installation was quick and that you are enjoying such a great connection. We really appreciate your support. ⚡
Excellent pre-sales and installation
Presales very helpful. Installation guys very good, clean, tidy, courteous and on time
27. Februar 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback John. We are so pleased that both our presales team and installation engineers provided such a positive experience. Your kind comments mean a great deal to us. ⚡
Antwort von Lightning Fibre
Thank you for your five star review Cipranliviu. We are delighted to hear you found our service professional. Your feedback is greatly appreciated. ⚡
Fast and helpful
Fast and helpful response and follow-up from very patient member of staff, Fran.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your lovely feedback Cherry. It is great to know Fran provided a quick response and patient follow up. We truly appreciate your support. ⚡
Antwort von Lightning Fibre
Thank you for your feedback. We are so pleased the installation was smooth and hassle free. We truly appreciate your support. ⚡
Friendly installers…
Friendly installers which considering the weather they were working in was a miracle. One small outages after a couple of days was sorted swiftly by the office so so far 5 stars
21. Februar 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Mark. We are delighted the team delivered a great installation despite the weather, and that the brief outage was sorted quickly. We really appreciate your support. ⚡
Continued fibre experience
Continued fibre experience, very little if none dropout, always keeping me up to date with changes and charges.
I have not had to contact customer services due to any issues
21. Februar 2026
Antwort von Lightning Fibre
Thank you for the five stars Shane. We are delighted your connection has been reliable and that you have felt kept up to date throughout. ⚡
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