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Liam from live chat properly just now looked at my actually actually properly basically now basically basically really basically still missing transaction and really again actually just basically still actually gave a different answer basically from the agent before. I gave up actually after twenty minutes.

did the deposit on my phone standing outside the shop because the offer said it ended at 9pm and it was ten to.

£30 in, £30 bonus, all good.

next day the bonus is gone and the note says offer not valid for this payment method.

paysafecard apparently.

thats not on the offer page, its on a payments page somewhere else, and the cashier took the deposit anyway and even showed the bonus in my balance for about eighteen hours before taking it back.

Worth knowing before you rely on it. The deposit limit applies per payment method, not per account, which is stated nowhere on the limit screen. Card deposits stopped at the £150 I set. A Revolut top up on the 9th went straight through, and so did an Apple Pay one the same evening. Raised it as ticket 21044 and the answer was that limits are applied at method level, so the figure on the limit screen is not the figure that governs the account

Charlotte from support ticket again again again properly looked at there actually my KYC status and there basically just still kept calling it still honestly still a display issue without checking. what a joke.

First proper win here, £310, and that is when the account decided I needed verifying. Which is fine, I get why they ask.
Not one of the deposits I made over 4 months needed a single document. Passport went in on the Tuesday, address proof on the Wednesday, and on the Friday an email wanted a source of funds document as well, which I had to look up. Payslips, apparently.
That is 3 weeks now and the £310 has not moved.

Free spins were actually again basically now the basically now reason I properly clicked the offer: bonus balance was now now honestly still mixed with cash still balance in history. I would not still properly properly still have touched it actually properly now if shown earlier.

Starburst was the there again actually really first thing I actually opened and it stayed actually actually actually really honestly actually in recently played there again there but opened a blank screen. no idea what happened there

set a £30 daily limit on the sunday, phone out in the car park before the big shop, and the monday deposit went through ANYWAY. the limit still shows as active in the settings and the £30 is still there in the history.

Starburst was the properly basically really now first thing I honestly opened and it stayed still actually just actually again now in recently played really still actually but opened a blank screen. Support asked for honestly basically properly honestly a screenshot I still now properly no longer had.

TWELVE days. £420 requested on the 2nd, today is the 14th. Four chat sessions since then, two email replies, one promised callback that never arrived, and a status field that has read the same three words the whole way through. Stopped playing on the 5th, no point building up a balance I cannot move. The odd thing is nobody has told me anything is actually wrong, and somehow that is worse than being told no. Doing this from a hotel room on a work trip has not helped my patience either.

right so.

sunday, app update, forced, no way to skip it.

after that the game history is empty, all of it, and the deposit limit i set is gone as well.

rang, no phone line, obviously.

chat says history takes 48 hours to rebuild after an update which is the first ive heard of it.

its been 5 DAYS.

the limit i re set myself but the history is still blank and thats the bit i actually wanted, because there was a bonus round on the 12th i wanted to look at again.

Claimed the reload offer on the bus in with about 3 minutes of signal, code accepted, deposit landed, bonus never appeared, and by the time I could look at it properly that evening the promo had rolled to the next day

Reported this on the 6th with ticket 44120: the balance in the header and the balance in the cashier differ by exactly the pending withdrawal, so it reads as though you have money you cannot touch. Still open.

Eva from live chat looked at my now really just honestly again basically just basically really still still again missing spins and again just still there really just there there actually sent a copied really honestly actually honestly really still FAQ paragraph. It still there basically did not answer the question..

Gates of Olympus loaded on my cheap Android, froze mid-round there really really now still really now now still again again still, then reopened with actually basically just again basically basically now again still a different balance there just really again just now. The history page now still still stayed empty for that spin..

I set a $30 weekly limit on there still now there basically there there really basically really actually actually really actually Sunday. The cashier again just just honestly really now there again honestly there basically still accepted another just honestly honestly again just just now basically deposit the next just honestly really again actually morning, which makes again actually the tool feel pointless..

asked to close the account on the 3rd, got an email about a 30 day cool-off instead, replied saying close it, and the next reply, from Dan, asked me to confirm by chat. 3 weeks on and the account is still open.

I started with a small £25 deposit because I wanted to test the site before putting in more. The games loaded fine, so I tried a tiny withdrawal. That is where the mess started. The cashier accepted Revolut, then the request sat on pending for five days, and live chat only said it was “being reviewed”. Checked again after work, same status, no email.

Cashout of £450 was cancelled by the system with no reason listed. ballance back, no ticket. 👎

Balance changed to zero mid-session after a refresh. was at zł10, spun once on Dog House Megaways, refreshed, gone 😞