LiberteleatherBewertungen 

212
TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I think this company is the same as Levee Leather because all the negative reviews are the same experience as Levee. Shoes are not hand made, they smell like a chemical, definitely not leather, foam s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

8 months later and still my favorite shoe... I ordered a pair of black sandals from Liberte Leather before a trip to San Miguel, Mexico almost a year ago. I knew I'd be walking a lot and I wanted som... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was not confident when placing the order but was pleasantly surprised. The shoes arrived in a timely fashion and turned out to actually be leather, well made and extremely comfortable. Put them on... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently ordered the Rome Shoulder Bag in black - it’s beautiful quality. Packed and shipped safely and elegantly. Perfect Strap Length, Pockets, Everything! I love the magnet closure, enough... Mehr ansehen

Unternehmensdetails

  1. Geschäft für Modeaccessoires

Vom Unternehmen geschrieben

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

212 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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3.9

Alle Bewertungen

(212)

31 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Amazing customer service

Love their sandals all styles I’ve tried are functional and comfy! and they have Amazing customer service!

29. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Liberteleather

Thank you GP, we truely appreciate your review

Bewertet mit 1 von 5 Sternen

I only got a refund once I proved that…

I only got a refund once I proved that I shipped the sandals back. (I could see that my sandals made it to their location but they only issued me a refund until I proved that I shipped them back). Once I proved the shipment was sent back this is where they suddenly found my return. I saw another comment below with the same issue. I confirm its a practice for them.

14. Oktober 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi Mary, We apologies for the inconvenience. As a small business we rely on a third party return centre to assist us with returns. Most returns go through the system correctly and get automatically refunded, however from time to time the system does not process a return and we need to check for the return and issue the refund manually. We are constantly trying to improve our customer service and thank you for your feedback.

Bewertet mit 5 von 5 Sternen

I love my Amalfi Sandals!

I ordered the Amalfi Sandal because I was looking for a elegant, simple, and comfortable slide sandal. I held off on reviewing them until I could wear them long enough to give an honest review. I get many compliments on these sandals and I love the way they look and how they feel. I'm very happy with my purchase. I usually wear a size 39 but read a recommendation to order up a size, so I ordered a size 40. They fit perfectly.

3. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Liberteleather

Hi Sophia, As a small business your review means a lot to us, we really appreciate it.

Bewertet mit 1 von 5 Sternen

Don't buy

Less than three months after buying the Bronte Sandals and only wearing them around nine times (just to go to work, which means I haven't walked a lot in them), the most bottom layer of the sole started coming off. I sent a message asking about warranty and never got a reply. Don't buy with them.

1. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Liberteleather

Hi Calathea, we hold our sandals to a much higher standard than what you received, the sole should not be coming apart at all. We would like to issue a full refund or a replacement right away. I have tried to look for your message but unfortunately with no luck. If you could message us at: support@liberteleather.com we can rectify this error right away.

Bewertet mit 1 von 5 Sternen

Caution

UPDATE: After this rating on Trustpilot, I heard from Liberte. They did issue me a full refund, after I provided the tracking number. My advice is to pay for the tracking service if you have to return. I was not issued a return until I proved it was returned via my tracking number, even though I included a return slip with the transaction number inside the returned package. SEE BELOW.
This company is fraudulent. I ordered a pair of Capri sandals. They arrived, but the smell was awful, like burned plastic. They were stiff and uncomfortable and clearly very cheaply made. I corresponded with a representative to return them for a refund. I sent them back, registered mail, but never received a refund. Don't waste your money.

3. August 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi Monique, we are sad to hear your experience shopping with us. I have checked your order and we have already issued a full refund back to your original payment method.

Bewertet mit 2 von 5 Sternen

They look great but that’s about it…

They look great but that’s about it. They’re very stiff in the sole and the smell is awful. I’m sure over time the tight new leather will wear in but alongside the super hard and stiff foot bottom it’s a really painful experience to wear them. They’re probably good for a dressed up summer bbq if you don’t have to walk too much and want to look cute.

21. August 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi Katie, we appreciate the honest review. You will be happy to know that we are about to release an updated footbed that is two times lighter with a lot of flexibility.

Bewertet mit 3 von 5 Sternen

Frustrating

UPDATE: I did in fact receive a refund of my $150 - but still had to spend over $50 returning the shoes to the US.
ORIGINAL POST: Shoes are heavy, plastic smelling and ill fitting. Seems if you order from Australia you receive a US returns address, but if you order from US you receive an Indonesian returns address. The US address appears to be an empty block of land on Google maps! No phone number to contact. Very disappointing for a $$ product

30. August 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi, We are sorry for any confusion our return system has caused. All of our returns are sent to our return facility located in the US, this is a large return facility which we partner with not an apartment. Once returns have been processed refunds are automatically processed back to your original payment method. As a small business we do our very best to offer as smooth of a return service as possible, the last thing we want is for customers to believe we are scamming them.

Bewertet mit 2 von 5 Sternen

REGRETS

REGRETS. Every time I fail to do a deeper dive into a company before making a purchase, I regret it. Like others before have stated, these shoes HEAVY but worse, they smell so strongly of chemicals I had to put them in my garage immediately upon opening the package. They've been there for a week and they still smell. There's no way I can wear them. I'm also concerned they haven't been sealed properly and were dyed with aniline dye which can leach through skin and cause systemic toxicity. And yes, technically they take returns but the company is in Indonesia and the cost from the US is prohibitive. Hopefully I will have finally learned my lesson and check all sites for reviews before placing an order from a company I've not done business with before.

26. August 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi, we are sorry to hear about your shopping experience, we strive to provide the best product possible to our customers. We hold our sandals to a much higher standard than you described. If you can reach out to us here: support@liberteleather.com we will be happy to issue a full refund back to you.

Bewertet mit 1 von 5 Sternen

This is not a legitimate website. I was duped.

This is not a legitimate website. I was duped. I paid $100 for a leather bag and what came smelled like chemicals, obviously not leather either. Tried to process a return, but noticed that the return address was at an apartment. So I looked up the apartment of google earth and it doesn't exist. It's the address of something called Planet Express, a shipping company. I'm so bummed, but let this be a cautionary tale. Please don't order from Liberte Leather.

22. August 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi Katie, we hold our bags to a high standard and guarantee we use genuine leather, we encourage you to have the bag appraised. Rest assured we are a legitimate company and we have a trusted return process. We use a third party company for returns, as a small business we rely on local services to help us make customer service as fast and smooth as possible.

Bewertet mit 1 von 5 Sternen

Terrible quality for the price

Terrible quality for the price. You can pretty easily tell that this is bonded or fake leather, despite the company claiming that their products are made with quality leather. The cast metal clasps had unfinished / unfiled edges that were sharp and difficult to put on. The soles are very stiff and have a strange cup to them. The company will not respond to my requests for a return and the negative review I left on the product page of their website was never posted, meaning the reviews you see there are filtered and/or fake. Avoid Liberté Leather.

15. August 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi, we hold our sandals to a high quality and we don't compromise with our leather, we do choose a much softer leather for our sandals to offer more comfort. We are sorry to hear you did not receive a reply. Generally we reply within 24 hours but to not receive a reply is strange, could you please message us at: support@liberteleather.com and we will be more than happy to accept your return for a full refund even if the order has gone past the return policy date.

Bewertet mit 1 von 5 Sternen

Scam! Don’t order from LIBERTE

Shoes arrived finally & we’re not what i expected. Flat, stiff & clog like & did not fit. The hassle became with trying to return them. They do not provide a return label & the address they give to return to does not exist. I’ve contacted LIBERTE but don’t expect a response. I believe I’ve been scammed. Should have known better

15. August 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi, we are sorry to hear you were unhappy with your order. In regards to the return if you can reach out to us at: support@liberteleather.com we can arrange a return right away for you if we have not already. Our return centre is authentic and guarantee a full refund upon return.

Bewertet mit 5 von 5 Sternen

Wore these all over sightseeing in…

Wore these all over sightseeing in Rome.. on cobblestone ..concrete ...brick.. they dont fall off your feet.. they have a nice ridge around them that feels like youre in a closed-in shoe rather than a loose sandal.. they are leather and still breathable.. my feet didn't sweat at all in 100 degree weather. Highly recommend ! Wish they came in more colors!

5. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not at all what was advertised

Not at all what was advertised. Hobo bag listing had all 5 star reviews, described as thick, top quality leather that would last a lifetime. This is no way real leather, super thin, very soft. I’d be lucky if it would last a week of regular use. There is also not a way to leave a review, so I don’t know where their reviews are coming from?

31. Juli 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi Cat, we would like to clarify the material on our hobo bag. The listing says our hobo bag is made with lambskin, lambskin is known for being thinner and softer than traditional calf leather however the durability is just as strong. We love the lightweight and buttery soft feel of lambskin and that is why we went with it for the hobo bag design. Rest assured the leather has the durability to last a lifetime.

Bewertet mit 1 von 5 Sternen

REMEMBER US DOLLARS IF YOU ARE IN CANADA PRICEY

Wanted to return but very prices so I kept them. Once I started wearing them they were comfortable. I would not of bought them if I realized ahead of time it was US funds cost me 30% more, they reroute you to a Canada site but it is charged in US Dollars. I believe they are very pricey especially where they are coming from. I am a Mephisto wearer so they are pricey as well but the quality is much higher. I don't believe these will last, we shall see.

15. Juni 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi Kimberly, we are very sorry for any confusion caused. We have implemented a more transparent system on our site to show what currency each person is shopping in, we are always trying to improve our services and thank you for your feedback.

Bewertet mit 5 von 5 Sternen

A+ Purchase

I love these shoes. They can be dressed up or down. I recently wore them to an informal gathering of friends and then to a rock concert. They were comfortable and easy to walk in. I love the neutral color and know I will be able to wear them with any outfit for any occasion. I plan to wear them when I teach because the thick, chunky heel and the leather make for a professional yet comfortable fit. The toe is not too narrow and the fit in the toe feels good as well. I think they can be worn in the summer, fall, and spring. While the price is high, I feel I will get a lot of wear out of these mules.

4. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

You need to return? You're outta luck

I have been waiting for over a month to even HEAR BACK from what I'm assuming is a sham company, my fault for ordering from what I thought was a legit company. Interesting to read that everyone else had to send their return to Indonesia.....I have a Torrence California address (albeit it's an apartment! Double red flag!) So I'm out $100 but will shout from the rooftops to never order from Liberte.

30. Mai 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi, Sorry to hear you haven't heard back from us, we generally write back within 24 hours. If you reach out to us at: support@liberteleather.com we will happily help you with your return right away! Our return centre is located in California, as a small business we use a third party returns system. We guarantee a full refund upon return.

Bewertet mit 1 von 5 Sternen

BEWARE

The sandals looked great but were poorly made. The strap on the back slid down horrendously and I could tell they would cut you a lot. Also stank of chemicals. Returned them and had to pay 28$ in shipping which is a joke. I’m glad I paid for tracking as when I followed up for my refund they said they didn’t get it and to provide the tracking which I did. Company seems shady. Feels like if I didn’t provide the tracking they would have just refused the refund. Would avoid shopping here

7. Mai 2024
Bewertung ohne vorherige Einladung
Liberteleather-Logo

Antwort von Liberteleather

Hi Chloe, we are sorry to hear you were not happy with our product. We would never not issue a refund back to a customer that has returned a product. Unfortunately as a small business we do not have the luxury large companies have with seemless return processes but we will always refund our customers.

Bewertet mit 5 von 5 Sternen

Beautiful sandals!

These sandals are so beautiful! Simple design, very comfortable to wear with soft leather. I definitely recommend them to others!

6. Mai 2024
Bewertung ohne vorherige Einladung

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