Lexus Bewertungen 

My first Lexus . Bought brand new . Probably my last . Navigation system is rubbish -can’t find postcodes that Waze can and voice recognition is terrible . I’ve no real accent and it can’t recognise postcodes when I say them . An extremely irritating feature is the fact I have to go through 4 menus to turn off the internal motion sensor . As the dogs are always with me this drives me mad . Had I known this before I bought I wouldn’t have ! Stuck with it now 😪

Brought NX 450h 3 weeks ago from Lexus Wolverhampton and was really impressed with there professional manner

Sales Manager Max Allen said he would organise 3 minor jobs for me and fit new private number plates of which he completed today also he arranged courtesy car and the team
Valeted the car completely
He took the time reference updating the log book and retention details for us
So so impressed with Max and all the staff
At Wolves Lexus
Nothing too much trouble for him
A real credit to Lexus Wolverhampton
Fully recommend Lexus Wolverhampton
We travelled from Shrewsbury Shropshire
To buy the car and we are extremely grateful to Max and the Lexus staff in the manner that we have been treated
Thank you

Need to keep dealers in line as twice in as many weeks I've paid a deposit on cars only to be told they're longer available. The second one at Lexus Liverpool I'd test driven the car, done the deal on the price, completed all the finance documents then 2 days later I get told someone else is getting the car.

Complete waste of my time and effort trying to buy a NX450h+ on 2 occasions now.

Both issues with different branches of Group 1, Nottingham and now Liverpool. Maybe fantastic cars but I've yet to experience one despite my best efforts !!

May just look elsewhere at a different brand as if franchises are left to mess potential Lexus owners around like this they'll soon loose they're followers...

This is the first time I’ve bought a Lexus , I bought a Lexus UX hybrid from Lexus in Bolton.
What can I say but WOW!!, this car blows my mind!!, it’s the best car I’ve ever bought!!!.
It drives beautifully,reliable, good looker to. It’s very economical and I absolutely love this car !!!.
I cannot praise Lexus enough!!!, I was going to buy a Mercedes, but this Lexus is better than any other car I looked at, and ever owned!!.
Well done Lexus you are the best!!!!!
Lexus at Bolton for me are outstanding in their servicing, and sales department,
It’s always a pleasure doing business with them!!!.

I have a Lexus UX 250h Takumi. EVERY TIME I start the car up, they thrust their stupid terms and conditions at me, telling me I must choose between three choices to access the navigation system. EVERY SINGLE TIME. It's not a bad car but you don't buy a car to be faced with stress causing aggravation. The navigation system is pretty hopeless, too, if you use your voice instead of the tedious 'writing' the destination, the answer is always 'I don't understand'. I do not understand why they can manufacture a car with such elementary problems. Toyota, you're in danger of becoming a cowboy outfit.

I thought wrongly that my Ev cable was broken. It was my extension cable as it turns out.
Called Lexus as always bring it in had courtesy car. They checked it & car discover my treat on tyre was really low. They cleaned it inside & out at no cost even put that stuff on tyres so the look new 😂.
I recommend Lexus Bristol to everyone who talks about cars to me. I can’t say enough good things about Lexus Bristol. Have an autistic son who is hyper focused on cars . The staff have been amazing with him letting him sit & take pictures of all the cars.
When we got our new car almost 2 years ago. The man we ordered with noticed my birthday was in 9 days & said I’ll have you in your brand new car for your birthday.
He not only had me in the chosen car but a beautiful bouquet of flowers & a plaque with both mine & sons name on saying congrats. They gave my boy a host of freebies including a Lexus flask , letting all sorts& even an insta room to take pictures for your socials.
They make you feel like a king. We had an issue(my fault) in Weymouth we had to limp to Bournemouth Lexus .they were actively obstructive & unhelpful.
We called Lexus in Bristol they spoke to Bournemouth Lexus & we were fixed up & able to drive home next day.
If every company had Lexus Bristol staff my life would be a breeze.
Amazing staff well done all of you

Lexus ES nearly 3 years old - Best built car I have ever driven and I have driven pretty much every major brand including the 'luxury' German ones and Lexus way way better. Exceptional build quality and just a joy to own. Thanks Lexus. 50mpg from a large car, exceptional too !!

Salesmanship is not needed for this brand, but this is why is attracts some of the most worthless beings to work in their sales departments. Common sense and decency itself is tested by every Lexus dealership I visited... I am going to buy an inferior brand car just so I don't deal with Lexus dealership staff.

Having purchased al Lexus UX 300E last August which only came with one remote control key i am very disappointed that it took 10 months to get an additional remote key. It took 5 months to get the main electronic fob which was delivered without the emergency key blade THEN another 5 months to get the blade which in the end at to be sourced from a third party supplier. I am wondering if i will ever purchase another Lexus, this being my third.
I am absolutely furious that a flagship company cannot get their act together and sort these minor things out. Its totally unacceptable to provide this level of service.

I have been dealing with Lexus for 6years and have been very satisfied with every item they have offered, the service and health checks are carried out by their excellent service personnel which ensures all cars very reliable, many thanks to all staff you are all to be highly praised, my personal thanks to Lisa and Kayleigh

This is our second time of buying a car from the SLM (Toyota) group in Norwich. We have always been very happy with the service that we have received. Navid who works for the Lexus arm of SLM has been super helpful, polite, friendly, professional and most of all trustworthy. He has gone beyond what is actually required of him. We would have no hesitation whatsoever in dealing with Navid again and recommending him.
David and Sue Olds
SLM Toyota Norwich

I recently had the pleasure of purchasing my gorgeous grey metallic Lexus LBX, and I wanted to express my sincere thanks to Steve and Magdalena for making the experience so memorable.

From the moment I walked into the showroom, they made me feel genuinely valued and welcomed. Their professionalism, kindness, and attention to detail were exceptional. Nothing was ever too much trouble, and they took all the time needed to ensure I felt comfortable, informed, and excited throughout the process.

Buying a new car should be a special experience, and thanks to Steve and Magdalena, it truly was. Their friendly approach, patience, and dedication to excellent customer service made the whole journey enjoyable and completely stress-free.

I absolutely love my new LBX and am so grateful for the outstanding service I received. Thank you both for going above and beyond – you made a wonderful experience even more special.

After having my Lexus es stolen in 2022. I was flabbergasted when I looked at a Lexus RX which happened to be on the 22 plate. I asked the dealership about the cambus system and the problem with theft. I asked had they come up with anything to stop it. To be told yes there's a protection plate that you can have fitted but that will cost you £350 . So you're looking at spending nearly 40,000 pound and the car can be stolen in less than 60 seconds.
Surely Lexus UK should be fitting this plate free of charge when anybody is buying a car off them. If you are looking to buy a Lexus Rx late 22 plates onwards did have the cambus system changed.

I wanted to leave some very positive feedback for Grace Corrall @ Lexus Ipswich .She was incredibly helpful, professional, and extremely knowledgeable — and what stood out most was that there was absolutely no pressure at any point. She was also friendly, attentive, and made the whole experience a pleasure. She is a real credit to your company and a true asset to the team.

We have always owned Lexus cars, as we believe they are among the very best — reliable, well-built, and a joy to drive. That’s exactly why we keep coming back to Ipswich: the service is consistently 5-star, and with people like Grace on board, it’s easy to see why. Thank you so much!

I recently bought a new car from Lexus Croydon and I am very pleased with the excellent service. My salesman Qasim Butt was very informative and helpful without giving the hard sell. Polite, professional and looked after my interests and needs. I was able to negotiate a fair deal with a few extras thrown in and I am over the moon with my new Lexus LBX. thanks so much Qasim.

Had trouble setting profile on information screen went down on spec .Mathew sorted it out for me straight 👌 away, great service. Lexus Sheffield 2

I recently purchased a Lexus from Coventry branch salesman Dan Kavanagh I very happy with the part ex deal Dan put together I’m very happy with my new vehicle (first Lexus) Dan explained everything about the car he was very efficient and professional I’ve had a follow up call Dan as promised I would certainly deal with Dan again if need arises John Pope

Absolutely shocking experience from Jemca Lexus Croydon.

Our Lexus NX developed a simple ABS / wheel speed sensor fault covered under the Lexus Relax Warranty. Despite this, Jemca presented my 82-year-old father with a massive £5,497.70 repair bill packed with additional work we repeatedly declined.

After weeks of back and forth, the truth? The car only needed a single ABS wheel speed sensor costing around £200. The hub and bearing Jemca insisted needed replacing due to “corrosion” were never replaced at all.

To make matters worse, the car later passed an independent DVSA MOT with NO advisories and no essential work required. Not one of the major items flagged by Jemca was deemed necessary.

The car was kept for 49 days over what should have been a straightforward warranty repair.

The final straw was the aggressive and confrontational behaviour from Service Advisor Viktor Dimitrov during collection of the vehicle, in front of customers and staff, requiring management intervention.

Credit where due, Molly at Lexus UK was excellent and helped arrange a courtesy vehicle for my elderly parents, while Kim, Mohammed and Neil were professional and respectful.

But overall this was an appalling experience that completely destroyed our confidence in Jemca Lexus Croydon after 6 years as loyal customers.

Since purchasing an LBX from Guildford dealership I have had nothing but trouble and numerous issues and dodgy repairs. Lexus UK are useless and do not want to know or help. Lexus Guildford are damaging the brand and should be avoided at all costs, rude service manager and general manager. I am now in the process of getting rid after a few months and purchasing another brand. PLEASE AVOID LEXUS GUILDFORD, group 1, at all costs

Had the 1st service by Lexus Preston on our 1y old LBX a few days ago. Excellent customer service adopted with prompt home car pick-up and return on the same day (and nice car clean included!).

Complemented excellent sales experience (as reported on here 1y ago).

Looking forward to subsequent Lexus services.