leadertrade.com Bewertungen 907

TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fachhandel für Bodenbeläge
  2. Heimwerkerfachhandel
  3. Türengeschäft

Über leadertrade.com

Vom Unternehmen geschrieben

About Leader Trade

Leader Trade is a leading distributor of high quality products for the home and trade.

We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.

Shop our full range of doors online at www.leadertrade.com

Vom Unternehmen geschrieben

🏠 100's of new items added every month
💷 The UK's lowest trade prices
📱 Shop via desktop tablet & mobile
💖 Trade account benefits available
🗺️ We ship to the whole of the UK
🚚 VIP delivery from £29
🦮 Expert help & advice available

Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

907 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 1 von 5 Sternen

Low quality product

Order LO211036D2C > White Primed Door Lining Set (120311) very low quality product. We hired professional installer to fit the door with the door lining. It broke easily and we have to look for replacement else where. The carpenter/installer do not recommend this door lining set at all.

We started the return process but it doesn’t look easy. Shared all pictures evidence with Leader Online. Probably it was intentional so Leader Online is hoping that we don’t return the low quality item.

10. März 2026
Bewertung ohne vorherige Einladung
leadertrade.com-Logo

Antwort von leadertrade.com

Good morning,

I am incredibly to hear you are not happy with the White Primed Door Lining Set (LO211036D2C).

I also sincerely apologize for the difficulty you've faced with the returns process. I can assure you it is never our intention to make this hard for you.

Kind regards,

Susan George
Head of Customer Service

Bewertet mit 5 von 5 Sternen

Excellent Service

Excellent Service - the delivery guy was also very helpful and went above and beyond.

25. Februar 2026
leadertrade.com-Logo

Antwort von leadertrade.com

Good morning,

Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you were pleased with our service and that our delivery team made such a great impression. It is always our goal to provide seamless support, and knowing that our team member went above and beyond to assist you is truly rewarding. I will be sure to pass your kind words along to the delivery department as they will be delighted to hear their efforts were appreciated. We look forward to serving you again in the future.

Kind regards
Susan George
Head of Customer Services

Bewertet mit 3 von 5 Sternen

Promising but work to do...

Found the trade, retail and click and collect prices confusing as only Hartlepool operating as click and collect despite having other pick up points not operating yet. Product good and price fair but took too long to sort out and 48 hour delivery charge reimbursed after lorry forgot to load it and took 4 days to arrive

17. Februar 2026
leadertrade.com-Logo

Antwort von leadertrade.com

Good morning,

I am very sorry to hear that your experience was so frustrating and that our pricing structure and collection options caused such confusion.

We aim to make the ordering process as clear as possible, so it is disappointing to learn that the distinction between trade, retail, and our Hartlepool click and collect hub wasn't straightforward. Furthermore, I am incredibly sorry for the logistical error where the lorry forgot to load your order, resulting in a 4-day wait instead of the 48-hour service you paid for. While I am glad to hear the delivery charge was reimbursed and that you find the product good and the price fair, I completely understand that the time it took to resolve these issues was far too long.

Kind regards,

Susan George
Head of Customer Service

Bewertet mit 5 von 5 Sternen

Excellence service

Excellence service, Excellent value for money

10. Februar 2026
leadertrade.com-Logo

Antwort von leadertrade.com

Good morning,

Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you found our service excellent and that you feel you received excellent value for money.

We strive to balance high-quality products with competitive pricing, so it is wonderful to know that we hit the mark for you. Providing a seamless experience from start to finish is always our priority!

Kind regards,

Susan George
Head of Customer Service

Bewertet mit 3 von 5 Sternen

Cheap and good quality - poor delivery on multiple occasions.

Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet because they’re out of stock. Unreliable, expensive delivery which means unless we can handle unforeseen delays, we go elsewhere.

11. Februar 2026
leadertrade.com-Logo

Antwort von leadertrade.com

Good morning,

I am incredibly sorry to hear about the frustration you’ve experienced with our delivery and stock updates. While I am glad to hear that you find our products to be good quality and competitively priced, it is clear that our communication regarding lead times has fallen short of the mark.

Kind regards,

Susan George
Head of Customer Service

Bewertet mit 2 von 5 Sternen

Took 6 weeks to come

Took 6 weeks to come. Then the door was damaged and badly finished. I will be making a direct complaint.

9. Februar 2026
leadertrade.com-Logo

Antwort von leadertrade.com

Good morning,

I am incredibly sorry to hear about the poor experience you have had. A six-week wait followed by the arrival of a damaged and badly finished door is completely unacceptable, and I fully understand your frustration.

We take great pride in the quality of our products and the efficiency of our service, so it is deeply disappointing to hear that we have failed on both counts in this instance. You are absolutely right to make a direct complaint, and we want to ensure this is addressed with the urgency it deserves.

Kind regards,

Susan George
Head of Customer Service

Bewertet mit 5 von 5 Sternen

Good efficient service

Good efficient service. I bought B grade doors that were of sufficient quality

6. Februar 2026
leadertrade.com-Logo

Antwort von leadertrade.com

Good morning,

Thank you so much for your feedback! I am very pleased to hear that you experienced good, efficient service throughout your purchase.

It is also great to know that our B-grade doors met your expectations and were of sufficient quality for your project. We aim to be as transparent as possible with our grading, so it is rewarding to hear that they provided the value and standard you were looking for.

Kind regards,

Susan George
Head of Customer Service

Bewertet mit 1 von 5 Sternen

Complaint about two separate orders

Complain about two separate orders with Leader Trade, both of which have caused significant disruption and financial loss to my business.

**Order 1: (Most Recent Order)**
I paid for express 48-hour delivery, which was the only delivery option available at the time of ordering, despite the stated delivery date being almost two weeks in the future. That delivery date has now passed, and I have received no update whatsoever regarding the status or location of the doors.
As a direct result of this lack of communication and delay, the doors have now caused further delays to another job.

**Order 2: **
The laminate flooring supplied under this order was faulty straight out of the box, which I documented and provided photographic evidence for. Despite this, the cost of the faulty pack has been deducted from my refund, which is unacceptable.
In addition, this order was also delayed, resulting in significant additional costs and disruption to the job I was working on at the time.

19. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Recommended Door supplier.

I ordered the doors on line, changed the order ( for an additional door) and paid it, the doors were delivered on the date confirmed and were well protected.
I would recommend this supplier for the quality also and the value of the doors compared with similar doors from other suppliers.
communication was very straight forward also.

2. Januar 2026
Bewertet mit 4 von 5 Sternen

Ordered 10 internal 4 panel shaker…

Ordered 10 internal 4 panel shaker style doors, delivered with excellent communication in good time on chosen day using dedicated courier.
Have used leader trade in the past and will do in future.
Only reason for 4 stars is that 2 of the doors (762mm)
were in different packaging and of a slightly lower quality finish than the others. (Primer not applied nice, and machining imperfections on face of doors)
Overall great company to deal with and huge range of products.

9. Dezember 2025
Bewertet mit 5 von 5 Sternen

Hi guys

Hi guys
Just wanted to say thank you for delivering my order
My customer is absolutely overjoyed with the doors
As a tradesman so am I
Beautiful quality
Packaged up well and delivered in time
Brilliant service from you
Many thanks for sorting out doors
Have a fantastic Christmas and new year
Look forward to doing more business with you in the new year
All the very best 🎄👍

Sent from Outlook for iOS

10. Dezember 2025
Bewertung ohne vorherige Einladung

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