I was using tons of Cb oils to try to relieve the pain in my knees after a same day of both knees replacement that went wrong but with this Latex Sense topper a good night's sleep
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Das sagen Bewerter
Gorgeous mattress and topper- only downside now I can’t get daughter out of her bed! Great delivery and service too- thank you! 🙏
I’m very pleased with the medium superdeluxe latex mattress in superking size. I went to the shop in London to try them out (from Yorkshire). This was worth doing as I was initially planning to... Mehr ansehen
Quick dispatch, whilst the mattress topper seemed to offer a more comfortable sleep for the first few nights it soon become apparent it required turning frequently. Left unturned for more than... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Kontaktinformationen
108 Chase Side, N14 5PH, London, Vereinigtes Königreich
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4.6
Hervorragend
2303 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Latex Sense
Dear Cathryn,
Thank you for leaving us a 5-star review
We appreciate your support and look forward to serving you again soon.
Latex Sense Team
Good service, good product.
We telephoned them for advice as to which mattress to get, and they were very helpful. Have not been disappointed!
17. Juni 2025
Antwort von Latex Sense
Dear Rona,
Thank you very much for your 5-star review on Trustpilot!
It is truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers.
Thank you again for choosing and trusting us!
Latex Sense Team
Extremely comfortable and supportive
Extremely comfortable and supportive
Mattress at a very reasonable price
What more could you want.
Hugh barclay.
11. Juni 2025
Antwort von Latex Sense
Dear Hugh,
Thank you for leaving us a 5-star review.
We strive to deliver excellent customer service and high-quality products. We wish you many nights of blissful sleep on your new mattress.
Latex Sense Team
Antwort von Latex Sense
Dear John,
Thank you for taking the time to review us on Trustpilot. There is nothing more rewarding than seeing a positive feedback from a valued customer.
Latex Sense Team
I love my latex pillow so much
I love my latex pillow so much, I bought one for the husband and kids. They love the pillows too. After years of changing my pillow constantly, I’m over the moon with my latex pillow.
10. Juni 2025
Antwort von Latex Sense
Dear Melanie,
Thank you for your great feedback and for sharing your thoughts with our potential customers.
We are pleased to know that you are delighted with the comfort and quality of your Latex Pillows.
It is truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Bounce and Support.
After years of sinking into and struggling with various memory foam mattresses , finally , a fully supportive , bouncy and responsive mattress.
Delivery on time and hassle free. Will recommend for back pain sufferers .
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Latex Sense
Hello,
Thank you for the 5* Trustpilot review that you wrote!
We are delighted to hear that we succeeded in offering you an enjoyable experience. We do hope you will continue to benefit from the excellent properties of your mattress.
We appreciate your great support and look forward to serving you again soon.
Latex Sense Team
Online ordering was simple
Online ordering was simple, notice was given of delivery which I had to reschedule. The product (mattress) met my expectations as did my previous mattress from Yanis Foam.
4. Juni 2025
Antwort von Latex Sense
Dear Mr Lunt,
We are grateful that you took the time to leave us 5* review.
We aim to deliver excellent customer support and products of high quality. Thus, we feel so thrilled to hear that you are happy with the service you have received and that the mattress met your personal expectations.
We hope to see you very soon!
Latex Sense Team
Love the quality but bit too thin
Love the quality but bit too thin. Had to put another pillow under it. Would of liked more choice to get a fuller pillow.
4. Juni 2025
Antwort von Latex Sense
Dear Angela,
Thank you for taking the time to share your shopping experience with us.
We genuinely understand how important finding the right pillow can be, and we are sorry this one didn’t meet your expectations.
Your feedback has been noted and will help us continue to improve our customer experience.
Latex Sense Team
Good quality and service
Good quality and service. My husband, the mattress and topper were for him, is very pleased with the comfort level. When I require another mattress I will be looking to use your services again.
28. Mai 2025
Antwort von Latex Sense
Dear Yvonne,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
We are thrilled to hear that your husband is enjoying the mattress and topper. Comfort is our top priority, and it means a lot to know we have hit the mark.
We look forward to assisting you again whenever you need a new mattress.
Thanks again for choosing us!
Latex Sense Team
Prompt and reliable service
Prompt and reliable service, good communication and safe and quick delivery. Thank you very much.
27. Mai 2025
Antwort von Latex Sense
Dear Mr and Mrs Kuzmin,
We are grateful for your 5* review, and we are pleased to hear that you are happy with our service and the characteristics of the pillows.
We are elated to have you as a satisfied customer.
Latex Sense Team
Amazing
We love these! Amazing! Latex pillows! Who knew? We are getting a relaxing sleep now. Love them.
Delivery was fast.
26. Dezember 2024
Antwort von Latex Sense
Dear Andreea,
We are utterly delighted to hear that you love our latex pillows and so pleased to hear that you found the delivery services up to your expectations.
We look forward to having you again as one of our valued customers.
Latex Sense Team
Comfortable pillows
Comfortable pillows. Not as heavy as previously purchased, but still comfortable and with protective cover, works well.
28. Januar 2025
Antwort von Latex Sense
Dear Paul,
Thank you for your positive feedback and for sharing your thoughts with our potential customers.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Superdeluxe Latex
We discovered Latex Sense by chance while searching for a 100% natural latex mattress — and we’re so glad we did. Although we couldn’t try the mattress in a showroom and took a bit of a risk ordering it online, it turned out to be one of the best decisions we’ve made.
We chose the Superdeluxe Latex Mattress as our Christmas present, and it has been a fantastic investment in our health. After six months of sleeping on it, both my husband and I have noticed a huge difference — our back pain has disappointed, our posture has improved, and our sleep quality has transformed. We now wake up every morning feeling truly rested, energised, and restored.
Be aware that the first couple of weeks can come with some unexpected discomfort as your spine begins to realign — but be patient, it’s absolutely worth it in the long run.
We’re so impressed that we now plan to replace all the mattresses in our home with the same one. Thank you, Latex Sense, for such a high-quality product!
Last but not least, the customer support and delivery were outstanding — fast, efficient, and professional. I highly recommend this company!
27. Mai 2025
Antwort von Latex Sense
Thank you, Mrs Savchenko, for the amazing feedback!
We thank you for your heartfelt review, and we are very glad to hear that our Superdeluxe latex mattress made a great impact on you. We are delighted to hear that you found the process of trying it out rewarding. Your experience could be helpful for others considering a similar purchase.
We are committed to offering products that not only meet but exceed our customers' expectations, providing lasting benefits and satisfaction.
We look forward to having you again as one of our valued customers.
Latex Sense Team
Appalling 'service'
Ordered a foam pillow due to neck and back issues, on recommendation. Unfortunately it didn't work for me and made my situation worse. When I attempted to return the item, the company was dismissive and disinterested. I was left with an expensive item I cannot use, but its due to the standard of response from the company for the very poor review.
22. Mai 2025
Antwort von Latex Sense
Dear Paul,
Thank you for your feedback, and we are truly sorry to hear that the pillow did not meet your expectations and that it worsened your discomfort.
We would like to kindly clarify that our return policy and terms and conditions are clearly outlined on the product page. Due to hygiene reasons and the nature of the product, pillows are unfortunately not eligible for return or exchange once removed from their sealed packaging. This is a standard policy adopted across the industry for health and safety reasons.
To help our customers make informed decisions, we recommend testing the feel of the pillow while it remains in its sealed plastic, which allows assessment without compromising return eligibility.
We genuinely understand how important it is to find the right pillow, especially when dealing with neck and back issues, and we regret that this one did not work for you.
Your feedback is very valuable to us and has been noted as we strive to enhance our products and service.
Latex Sense Team
So comfortable
This is the second mattress I have had from latex Sense. Both have been great so comfortable. There Customer care is great I measured wrongly but it was corrected immediately with no fuss. The Mattress's are really good I do not sink into them as some memory foam, my partner does not feel me move and importantly for me they help me not to overheat.
22. Mai 2025
Antwort von Latex Sense
Hello,
Thank you for your brilliant review.
We would like to take this opportunity to express our sincere gratitude for your thoughtful feedback. It is a testament to the hard work of our team.
We are extremely pleased to know that your new mattress suits yours and your partner's needs, minimises motion transfer, and contributes to a better sleep encounter. Our mattresses highlight unique features and benefits that make them desirable choices.
Thank you again for choosing and trusting us.
Latex Sense Team
Refunds not great !
Tried Latex Mattress Opulence for 2 weeks it proved unsuitable therefore arranged for collection which went ahead smoothly.
Obtaining a refund has proved very difficult. When I chased it I was advised it could take up to 30 days.
I objected to this and after a couple more days was advised I had been refunded.
I continually checked my bank account for the refund of £1168.75 which didn't appear.
I then checked my PayPal account and found the transaction was pending from Yanis Foam and Mattress Ltd.
I chased it with the company who said it would be in my account within 4 to 5 days. They then said once the refund is made from their HSBC account it will be paid to me via direct debit.
This is so untrue and a ridiculous statement to make. I was then advised they don't have any control of the monies once they have processed it and they had no idea of why PayPal was holding onto it.
I contacted PayPal asking why still pending after so long. They advised the refund had been processed with an E-check which could take up to 30 days to clear. After contacting Latex Sense again it was stated because I had paid for the mattress via PayPal was why this type of transaction had occurred. This was wrong too. I pay everything via PayPal and don't have a problem with refunds, they appear a couple of days later in my account.
I do now have my refund albeit it took 21 days.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Latex Sense
Dear June,
Thank you for your review and for giving our mattress a try. We are sorry to hear it was not the right fit for you and that the refund process did not meet your expectations.
We would like to take this opportunity to clarify that, in line with our company policy and as outlined in our terms and conditions, refunds can take up to 30 days to process from the date of product receipt. This timeframe is standard and accounts for the necessary steps involved when working with third-party payment platforms such as PayPal.
We understand the delay in receiving your funds was frustrating, and we appreciate how important prompt communication is during such matters. We appreciate your patience and are pleased to hear that the refund is now complete.
Your feedback is crucial for us, and we are continually working to improve our service.
The Latex Sense Team
Bed lovely & Comfortabje
We are very pleased with our new mattress, it was unpacked and put on the bed (just as well as we couldn’t lift it as it is very heavy). All packaging was taken away and bed very comfy.
2. April 2025
Antwort von Latex Sense
Dear Alexander,
Thank you for your 5* review.
Your kind words motivate us to keep delivering superb products and services.
We are appreciative of your support and loyalty to our dedicated company.
Latex Sense Team
Purchased luxury dunlop 8 cm med-soft…
Purchased luxury dunlop 8 cm med-soft mattress topper.It is the best money I have ever spent.Been experiencing hip pain for 2 years.Tried everything but to no avail.As a last resort I got to wondering if my mattress was too firm.I did a lot of research before deciding on this.No pain at all now.
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Latex Sense
Dear Lynn,
Thank you for your brilliant feedback.
We are overjoyed to hear that the quality of your sleep has been enhanced with our latex topper.
We prioritise the comfort and wellbeing of our customers, and we are delighted that our topper has provided pain relief and support in your situation.
It's rewarding to know that our products can make a positive difference in people's lives.
Thank you for your trust in us.
Latex Sense Team
8cm Luxury Dunlop topper
Got an 8cm Luxury Dunlop mattress topper for a too firm mattress. It is perfect. Three days from ordering to delivery. Very happy.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Latex Sense
Dear Majella,
Thank you for your 5* review and for sharing your thoughts with our potential customers.
We are pleased to know that you are delighted with the comfort and quality of the 8cm Luxury Dunlop Topper.
Thank you for being a valued part of our community!
Latex Sense Team
Dunlop 500
We bought the Dunlop 500 kingsize mattress and are very pleased with it. It’s quite a hard mattress which suits my husband, I probably gone for the Dunlop800 which seems a bit softer. Ive got used to it now and indeed provides a very comfortable sleep. It is also quite easy to rotate as it’s not too heavy. Overall we are very pleased with it, worth the quite long delivery time. Will probably buy again for another bed sometime.
1. April 2025
Antwort von Latex Sense
Hello,
We are delighted to hear that your new Dunlop 500 king size mattress has made a noticeable difference. It is fulfilling to know that the investment in your comfort and health has proved successful.
We appreciate your support, and we hope to work with you again in the future.
Latex Sense Team
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