Landal GreenParks Bewertungen 

Have recently booked to attend Piperdam Dundee resort. I had a few queries which all got resolved within the hour by Jason-very fast, effective and polite, helpful responses! Could not be happier with level of customer service and very much looking forward to my stay there!

It is a pleasure to write this review as the Customer Service is second to none. No matter how trivial the question may feel, they have all the answers and its done with a smile on their faces. I have made frequent visits to Landal, and the Customer Service experience is always excellent. They could teach many many other companies how to do it and frankly I wish they would!! This time it was Scott so thank you so much and well done, you have set a high benchmark.

On arrival couldn’t check in until 4.20 as accommodation hadn’t been checked which is a joke as on entering lodge there was water coming from fridge all over floor, stench coming from the sink, had no hot water or heating during first night, was dirty, worn and totally unacceptable. First and last stay

I want to thank Emily who helped me solve my problems with booking. She was patient and tried to find a good solution to my situation.Thanks to her we will spend a wonderful time in a beautiful place in Scotland.Thanks to Emily the company scores a lot of points.Thank you very much Emily

Had a lovely stay at the new barnsoul lodges in Dumfries lodges are lovely and have everthing you need, staff and all so very nice and welcoming

the landal barnsoul lodges are amazing. Brand new in a great location with so many things to do. Everyone is so friendly. Amazing family or couple holiday home. would definitely recommend.

Arrived for a weekend in July to stay in chestnut spa. We started our breakfast about 9 ish. We both had problems trying to get the grill working. After trying for nearly 20 to 30 minutes I contacted reception as I was unable to find a manual to read to work the oven/grill. They sent some one up to have a look for us. They tried to get it going but it barely got warm. In the meantime it was now about 10.20 and still no breakfast we said we would just use pans for now. As this did not improve we were offered another lodge.

Lodge at the time was fine and working oven. We went out for a couple of ours and on returning from being out, time to relax did not happen as the neighbours were swearing loudly using varies amounts of bad language which went on for 3 hours and as they were getting drunker we decided to pack up to leave due to a drunken uncomfortable encounter which meant we felt uncomfortable using the hot tub. We ended up closing our door, waiting for them to calm down so we can go out and enjoy our hot tub.
Called to reception to hand in the key and when asked by the lady on reception if everything was OK I just started to explain and shaking as I was very emotional. I explained there was no way we were going to complain about them as we were worried about the repercussions. The lady was going to offer another cabin but we had already moved once. I mentioned to my husband in the car and he decided to see what can be offered.

Going back to reception we saw Chris. He went in to reception and came back out with an offer of another lodge. At least have a look which we did. I was so happy at what we were given if we wanted to stay. We agreed and I couldn’t help but hug Chris. He is an amazing member of staff. He went above and beyond to salvage what was left of our weekend break as we lost most of Saturday moving to 2 other cabins and packing and unpacking.

Just arrived back from Landal Park, Matlock, Derbyshire.
I must say it was such a lovely break.
From we got to Reception to collect our keys to the Lodge, the Receptionist was lovely gave us directions how to get to our lodges, plus a free carton of milk.
Upon arriving at our lodge it was lovely inside, nice and clean, and had all the essentials ie plates, cutlery, glasses, very home from home for me.
The sauna & jacuzzi bath was lovely to relax.
The only thing that was missing was a ashtray. I understand that smoking is not allowed within the lodges, so I brought my own ashtray to sit on the table & chairs outside.
Went for a walk on our first day which was nice.
We ate at the Restaurant on site, I must say the roast chicken dinner was very nice, also the fish dinner. The price of the meal was reasonable.
I throughly enjoy our stay, and will definitely return again, next time I will stay at a lodge with the hot tub, but the lodge we stayed at was wonderful. Hope to see you again.

We will be going to BUDE COASTAL RESORT next year August 2024 as my Husband and I will be celebrating our Golden Wedding Anniversary , with our family of 11. so i wanted something really special. I spoke to a member of staff called JASON, who was very helpful. I Explained we wanted two lodges together so it will be a family get together to celebrate. Also JASON searched for restaurants for a Anniversary meal. What Excellent Service . Thankyou.

I haven’t actually visited the park yet so this review is regarding the customer service centre.

We will be visiting Rockingham Forest as an extended family group in two lodges to celebrate my Mum’s 76th birthday. The lodges have been booked separately by my brother and myself so I contacted guest services to see if it was possible to locate us close to each other. Gemma was extremely helpful and very quickly made contact with the Rockingham Forest team to discuss the matter and has now informed me that we’ve been allocated lodges 30 & 35, within the same cul-de-sac in the park. Perfect!

Gemma was also particularly helpful and has recommended a handful of places to eat so we can go out for a celebration meal when we visit.

Hopefully our stay will be as good as the guest service has been up to now!

Thank you Gemma

I called to add a person to my booking, it was no problem and done instantly.
I asked for an earlier check in and it was confirmed within minutes.
I spoke to a nice woman who was extremely pleasant and a joy to talk to.

Emily in customer services has been so helpful in aiding our double booking today. After time spent going round in circles trying to find a the right break she has helped us make a decision and find the perfect break. Thank you Emily for being so helpful.

I would like to thank Jason for the fantastic, caring customer service he showed to me today.

Staff at Landal have always been super helpful and always respectful. Had a lovely chat with Emily there who guided me through the process of booking another holiday in the lodge we wanted, everything about the call was fantastic and we are super excited to be returning again.

I have just booked a week for next month and Jason Stevens who dealt with my emails was fantastic. I have a lot of Mental health issues and its very important to me to have all the information i can about where i will be staying and be able to plan routes around the park. Jason could not have made the booking any easier for me, prompt and pleasent with all replys and was very patient and understanding with all my questions. He is a Superstar ⭐️ Thanks Jason 💚

I have been liaising with Gemma today in the call centre. We booked our break a couple of weeks ago and are due to arrive next week.
We had some quite specific requests regarding golf and our lodge number. Gemma has replied to my messages promptly and has gone above and beyond to try and fulfil our requests to ensure we have a lovely holiday.
Thank you Gemma; it’s the little things like this that keep customers loyal. I wish every company was this much of a pleasure to deal with.

Great personal and professional assistance from Emily. Helped me to book some great accommodation for 10 people.

Reviewing the contact centre team as we haven't actually had our holiday yet.

I spoke to Gemma today after having queries about my booking (adding on a highchair and which area of the park we were assigned to). She was so helpful and polite. She also pronounced my name correctly, which is firstly unusual, but also made the call feel more personal than "mrs xx" as my first name is hard to say. A minor thing to some, but a major deal to me.

We often in life miss opportunities for positive feedback and only act on negatives - I hope Gemma's team leader sees this!

Jason booked 3 lodges in for me. He is a true Gentleman. I had certain requests which he fulfilled without batting an eyelid. Jason you are one in a million mate.

I have a booking for 10 of us to celebrate a significant birthday for twins. I had lots of questions so sent a long email with lots of queries. I got a very swift and friendly response, with answers and advice. Super helpful and really good customer service - so huge thanks to Emily Marshall who was a superstar!