Landal GreenParks Bewertungen 

Great communication!

Absolutely shocking. Arrived at the lodge number 4 and noticed straight away the gas was turned off(later to be informed no gas on the site but they provided hot plates instead). Next up the sauna did not work (temp never mover past 40 degrees) and the door to it did not shut properly. Then the hot was not working either (it was just a hot bath). Also there was not tv remote. We complained all this after 3 hours on day one. Someone came about 9.30pm and reset the sauna and said it would be reported with the door and hot in the morning. Day 2- had to go down to the office to complain and the reception staff said it was the first they heard about it. Handyman then came to the lodge and said the sauna needed a new heating elements that would need ordered and what we had was the best we could hope for. Then he called the “hot tub guy” on the walkie talkie who replied “what’s wrong with it now”. He arrived and said the hot tub manager was also the maintenance man and was going away to collect the part for the jets to work. We left it at that for the moment. I had booked a round of golf at Piperdam and it was also a disappointment as I was stuck behind a 5 ball with 2 golf carts sharing golf clubs. I walked off after 7 holes that took just over 2 hours to complete. By the end of day 2 no update or attempts to fix hot tub or sauna or sauna door. Disappointed and angry to have paid a premium for services not provided with very little communication and sounded like just being fobbed off. Day 3 back down to the reception to complain when Tracy the manager just gave the biggest brush off and said they should just get rid of the saunas because they are unreliable and suggested draining the hot tub and getting it fixed. We were offered 5% off for the sauna not working and 10% for the hot tub not working. She said this was standard for the cost of the lodges. We accepted this but was still very annoyed and frustrated at the complete incompetence that ruined our holiday. At the end of day 3 hot tub not drained or fixed and hot person who came around to check chemicals said he heard nothing about draining the hot tub. Sauna been abandoned and out of commission. decided to go out for a few drinks before dinner however the shower tripped the electricity in the lodge. Could this get any worse. We went for drinks and stood at the bar for 10mins waiting to get served. Loads of staff serving food but 1 person serving behind the bar who did not even turn around to say anything while making a cocktail. Poor service all round. We had 1 drink and decided not to stay for dinner. Ordered a takeaway Indian the was fantastic. Day 4 nothing done with hot tub or sauna. Avoided using the shower. Could not wait to leave. Genuinely the worst experience on every level. I have never experience such poor customer service and management. What a shame because we stayed about 3 weeks earlier in lodge 27 fir a couple of night and had nothing but a positive experience. It’s amazing how different this experience was. We will never be back ever again.

We wisten dat het park auto luw was, maar even parkeren om de bagage uit te laden was al een dingetje. Want voor het huisje stilstaan op een smal weggetje. Niemand kan er dan nog langs. Vervelend.
Bij aankomst bleek geen linnenpakket aanwezig. Dat was wel besteld. Dus maar weer met de auto naar de receptie, alwaar ik een linnenpakket meekreeg.
In het huisje had de schoonmaakster inmiddels een linnenpakket op de trap gelegd. Voor niets naar de receptie gegaan dus.
In de keuken stond de koelkast uit. Maar weer naar de receptie gebeld en een medewerker van het park zou langskomen. De man wees geïrriteerd op een niet zichtbare schakelaar die uitgeschakeld was.
Gelukkig deed de koelkast het nu wel.
De verwarming stond uit en na onderzoek bleken alle radiatorkranen te zijn dichtgedraaid. In de loop van de week kwamen we erachter dat de kamertemperatuur niet door middel van de kamerthermostaat geregeld moest worden, maar door radiatorkranen open of dicht te draaien. Waardeloos en nog nooit meegemaakt.
De naast de slaapkamer opgehangen CV ketel hield ons regelmatig 's nachts uit de slaap.
Ontzettend irritant.
Deze ervaringen maakten dat we maar eerder naar huis zijn vertrokken.
Het was voor ons een teleurstellende ervaring en Landal onwaardig.
O ja, de dame bij de receptie zei nog dat als je wilt weten hoe alles werkt, je dat op internet moet uitzoeken. Niet te geloven.
Wij boekten regelmatig bij Landal parken maar dit was wel de slechtste ervaring......

We've been loyal Landal customers for years, enjoying their stunning parks across both Europe and the UK. Without fail, Landal consistently delivers a truly 5-star experience.

The parks themselves are always immaculate. The landscaping is beautiful and well-maintained, creating a relaxing and picturesque environment. The accommodations are equally impressive – spotlessly clean, modern, and well-equipped. It's clear that Landal prioritizes quality in every aspect of their parks.

What truly sets Landal apart is their incredible staff. From check-in to check-out, everyone is friendly, helpful, and goes above and beyond to ensure a memorable stay.

My only (very minor) wish would be for more of their European parks to offer Saturday to Saturday booking options, as this would make planning our holidays even easier. However, this is a small point in an otherwise flawless experience.

If you're looking for a top-tier holiday park experience, look no further than Landal. Highly recommended!

Despite asking for advice re a RED weather warning in Scotland, we were encouraged to make our journey to Landal North Lakes Lodges in Cumbria. Initially we were told our booking could be moved to another date but then this was not offered.

After an extremely dangerous and stressful journey, we were told that it was unsafe to use our hot tub and had to endure a power cut the following evening which lasted at least 16.5 hours (at which point we decided to leave early). We were left for 16.5 hours without hot water, heating, light sources and had to bin food/replace food. Whilst I am aware that power cuts can happen at any time, we were left to our own devices with zero support from the park owners. We ended up leaving after being freezing for 16.5 hours with no food or heat sources.

When we reached out to Landal we were offered a 30% refund which in no way reflects the horrendous time we had. Despite numerous attempts to get them to reconsider their offer of compensation, we have been left ignored.

Fraudsters ! There are close to 200 of us who invested in the park by buying a lodge. They took the money and have denied the validity of the contracts, hidden the money and carry on renting the units out to holiday makers. Police are involved. Don’t even support these crooks by staying there !

Sadly I have now given up on trying to get my refund on this booking. This company took my deposit of £254.85, and made me pay for another full booking to go on a bigger bungalo on the same wk! They didn't reply to my multiple email complaints, and spent hours trying to speak to them. They answer to you in Dutch, and when you ask for English they hang up. This was my written complaint: "I’m the sole breadwinner of a family with 3 little girls including a child with Down’s syndrome. My husband is disfunctionally depressed and has a heart problem. I missed the email requesting the payment if my first booking and as I was desperate to go on holidays and made arrangements with another family I still went ahead and booked a bigger bungalo with you the same wk. You have refused to refund my deposit for the original booking (815338438) because of the fine letters of your T&Cs., but I’m begging you to please reconsider as I still booked a holiday with you that same wk and spent even more money with you on the same wk. On top of everything one of your employees crashed our car with one of your carts causing severe damage as we were getting ready to departure. This caused a tremendous amount of additional stress and bureaucracy speaking to the insurance company multiple times. What was supposed to be a fun holiday turned into a nightmare. Please be human and considerate and reconsider returning us the original deposit amount of £254.85 which is not much money for your business, but it’s 2 weeks worth of food shopping for my family…. Depending in the outcome of this request I’ll make a decision in whether or not to use Landal as a vacation destination in the future. Happy to discuss further over the phone. You can call me at +44(0)XXXXXXXXXX. Thanks for your consideration

Loved the situation in North Yorkshire. The lodge was very clean and the hot tub was a bonus. The locality was superb with visits to Bird of Prey Centre, North Yorkshire Railway and Scarborough. Used the swimming pool which was superb.
Our only issues were the double bed was a little uncomfortable, no teapot and was unaware to ask for a clothes airer on arrival, as we were in a smaller lodge and it was not provided.

We booked a Landal holiday via hoseasons for December 2024. Paid the advertised price and booking confirmed. A few weeks later we get a call from hoseasons advising Landal made an error in their pricing and are demanding another £700 to keep our booking. Absolutely shocking behaviour by both parties and will avoiding using them in the future.

We won't be back.

Sadly, this was our last time staying at Piperdam. We have visited Piperdam over the past 10 years, and this was our first visit since the resort changed ownership.

I had read recent reviews expressing disappointment about the condition of the lodges, bar, and restaurant, so I was apprehensive. Unfortunately, our experience confirmed these concerns.

When we arrived, we were given keys to our lodge for the week. We were immediately disappointed. The hot tub had a hose hanging out with water gushing everywhere, the garden furniture was covered in moss, and the patio hadn't been swept in ages. My husband fixed the hot tub hose, and I swept away the pine needles and leaves, which made a significant difference.

As we organised our food in the fridge, we noticed it was missing a few shelves. The only shelf available was a partial one, but we managed. The lodge, meant for two people, had an overly minimalistic approach, providing just two of everything.

Upon arrival, we received a dish towel, dish soap, two washing machine and dishwasher tablets, a cloth, and a sponge. However, the dishwasher was missing the temperature selection dial, rendering it useless. While we hand-washed our dishes, the tap was super loose moving from side to side when you wanted either hot or cold water. It was disappointing to find non-functional amenities given the cost of the lodge.

The hot tub experience was equally frustrating. The buttons for the bubbles were peeling off, the inlet filter was clogged with pine needles, and it likely hadn't been cleaned in a long time. We had to top up the water during the week as it leaked from a corner.

The queen-size bed had noticeable indentations from prolonged use, creating an uncomfortable hump in the middle. The bathroom was acceptable, but someone had punched the light switch into the wall. The sauna appeared as though someone had spilled nail polish on the benches.

We reported the front door handle, as it felt like it would fall off. Additionally, the TV only had basic Freeview with an outdated DVD player, the remote didn't work, and the fireplace didn't work on a cool evening when we wanted to use it.

Although the reception area had been upgraded, the bar, chairs, and Room with a View restaurant remained dark, dingy, and furnished with grubby tables and chairs. For our last night, we booked a table at Room with a View, only to find it shared the same menu as the bar. We almost left, as we could have had the same uninspiring pub grub at the bar.

To be fair to the reception staff we raised our concerns as mentioned. They organised to have the dishwasher replaced, the door handle tightened and garden furniture replaced.

Sadly, we won't be returning to what was once one of our favorite places. It's time to find somewhere new and special.

Awful experience. Turned up and the lodge was filthy. Biscuits and crackers all over the floor, nuts on the sofa (thankfully no allergy or could have been dangerous), dirty sock from previous visitor in bedroom, condom wrapper in living room and much more! Went to reception to complain and they could not have cared less. Complained via email to Landal upon leaving who also couldn’t have cared less. Vile company, save your money and stay somewhere nice!

Complaint and request for the attention of:
Anders Mikael ANDERSSON
Please stay in one of the lodges in Thirsk, UK. It is important for you to understand how appalling the beds are. I understand the lodges are only 4 years old which must point to the original standard of the ATLAS beds and mattresses being substandard.
The lodges are very clean, staff are very helpful. The park was peaceful and pleasant.
HOWEVER:
My family and I stayed in a 4 bed lodge and every bed was unacceptable. The springs were visible, no support in the mattresses at all. 2 of the beds were actually broken underneath with slats on the floor. Even our 2 seven year olds complained that the beds were 'too painful' to sleep on. I asked the park staff for extra duvets to sleep on top of, which were supplied along with ONE mattress topper! It helped but I still was forced to try to sleep on the sofa!
In addition:
The area around the Watermill Restaurant is truly disgusting, filthy, shabby, untidy and very unwelcoming.
The take away food we ordered was, however, very good.

Number 17 Birch pet friendly lodge. I cannot express our disgust. A formal complaint is going in today.

This company boasts a Hot Tub Heaven. It's actually a nightmare. I've never had to call people out so much.

The hot tub is broken, but they keep renting it out. So the cycle of doom is, cold hot tub, they come and fill it with hot water every day. Then by the time we came back from a day out walking, it's cold again. So repeat. Never used it once. Too cold. Waste of money.

There is a shower room off the kitchen. It has a sink and loo and the smell is stomach churning, sewage. So they come out with a tub of powder, treat it, then it comes back. Horrible. I've seen so many reviews saying exactly the same and it shows that they are doing nothing about it. The shower door is too small for the shower. Whoever fitted this wants sacking. An inch too short, so when you have a shower, the water floods out!! Honestly, what a joke. So on check out this morning we said we hope you are going to be up front with the next people.

Cleaners are young kids. They just don't know what to do. Cutlery caked with food, as were the casserole dishes. We washed everything first.

Duck poop everywhere. Piles of it.

Absolute disgrace of a place. Would never go back. We will be asking for a refund. They should have been up front with us re the facilities we paid for.

Landal Barnsaul...2nd visit as great location for exploring the area, but Landal really need to sort this place, it looks great and could be a brilliant place but so many small issues all build up..
Road into the resort so full of pot holes u risk damaging ure car..
Used full dog poo bags by front door first thing that greeted us on arrival... Followed by some of the biggest weeds I've ever seen by the front door
Landal want this to be an eco-friendly venue, maybe that explains the weeds, but it doesn't look great
And although I welcome the eco-friendly ethos, it isn't well carried through. No washing up liquid or draining board, you are forced to use the non eco friendly dish washer every day. The kitchen is poorly equipped...no chopping board means every guest appears to be using the wooden place mats to chop meat and veg. Not great and not hygienic, particularly as Landal do not give you and cleaning products to wipe desktops down. Basic is over stating it.
But if Landal don't care about guests keeping the lodges clean, then run with it..really frustrating ina. Dog friendly lodge, but if that's what they want...
Place clean, but

Brilliant service when trying to book 3 lodges for a family birthday celebration. I emailed with a query and received a very quick and helpful response from Jason. He replied immediately with a further question I had and I was then able to book the lodges we needed with him over the phone. Jason was extremely helpful and made the whole booking process very easy and stress-free! Thank you!!!

We recently stayed at Piperdam resort near Dundee, we were extremely disappointed. Having stayed there several times before, this time we took our dog. We paid extra for the privilege but we’re given a lodge which was extremely tired.
The grass growing from the gutters should have given us an inkling of what was inside. We pointed out to the Dutch owners, Landal, the long list of maintenance required. The staff are terrific but lack of investment is bringing the resort down.
They gave us a retrospective 10% discount and the promise of 15% off our next stay but we will not return. I think our next stay will be at AirHouses near Edinburgh.

We have not completed our stay here as yet however I would like to say a huge thank you to Jason in the customer care team who has been great dealing with my requests, we had a last minute change and Jason was on hand to get this sorted efficiently - Great work Jason and thanks again

Jenna

Holiday at Laceby manor resort cancelled on the day we were due to arrive and after we had left home. Saying the boiler in our lodge was broken and that there was no other availability. Properties like this have maintenance people and given the fact there was 9 hours to our arrival I feel this was fixable. Now left without an Easter holiday for our children and can’t book anywhere else as the refund is going to take days to come through to my account. Absolutely disgraceful.

Enjoyed our first stay so much that have just booked again for the end of the year-and was pleased to have been given a 10% discount for loyalty.
Jason was really helpful and made booking a breeze, and he was the same guy I had spoken to the first time.
Excellent customer service, fantastic park.

Wow, beats forest holidays and centre parcs by MILES.
Just back from a last minute 3 night break at Rockingham Forests and cannot fault anything about the break.
The lodge we stayed in was immaculate and had everything you would need for your stay. There were lovely little touches such as fresh milk, wine, coffee pods and wonderful welcome packs for our two dogs. Was a fabulous surprise on arrival.
The park is an absolute dream for dog owners you are spoilt for choice on beautiful walks and the park is very well maintained.
I also have to rate their shop/cafe the command post 10/10 the ladies that work in there are clearly passionate about what they do and it really shows, all the food we ordered from there was delicious, hot and very reasonably priced we were blown away by their customer service and the choice is fantastic, I would highly recommend visiting there if you are staying,
There is a handy dog wash too so you can rinse off your mucky pups before taking them back to your cabin.
I would highly recommend Rockingham Forest to anyone looking for that perfect break away. 10/10
Thank you for a wonderful stay and we will certainly be seeing you again soon.