Royal Mail delivered only half my order.- the parcel had quite literally been cut in half. I lodged a formal complaint - after a 36 minute wait to speak to someone. On advising Lakeland of the situa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
You need to warn customers about dodgy clog sizes, if customers order a pair make sure they order a size larger than their regular size. Example : UK size 9 then order a UK 10. This woul... Mehr ansehen
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my compla... Mehr ansehen
Unternehmen hat geantwortet
My garden clogs were perfect and exactly what I needed. They arrived quickly and, joy of joys, via Royal Mail, who I find much more reliable and easier to deal with than the cheap couriers used by so... Mehr ansehen
Unternehmensdetails
Über Lakeland Active
Vom Unternehmen geschrieben
Cumbrian Outdoor Essentials
Founded in the unforgiving landscape of North Cumbria, Lakeland Active create wearable outdoor essentials with inbuilt reliability.
Designed In The UK
Family-run and influenced by our Cumbrian roots, we have spent years testing our products in the local terrain - the valleys, fells and (often overflowing) waters of the Lake District.
Suitable For Every Occasion
Whether you’re planning to get soaked, explore the woods or conquer your vegetable patch - our all-season outdoor essentials have been engineered for comfort and durability. Bringing you trustworthy multi-purpose products inspired by real outdoor life in the Lakes.
Kontaktinformationen
Unit C Heathlands Estate, Kingmoor Park, CA6 4RP, Carlisle, Vereinigtes Königreich
- hello@lakelandactive.co.uk
- lakelandactive.co.uk
4.5
Hervorragend
1055 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 18 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Lakeland Active
I am very sorry that your clogs ripped. I've passed your feedback onto our Product Development team as we are always looking at ways on how to improve our products.
I've also sent you an email to sort this out for you. Please check your spam folder in case it's gone in there.
Many thanks
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Good product delivered promptly!
22. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Split seal/poor construction
I bought a pair of Lakeland Men's Wellington Boots for my son 2 years ago. After less than two years of moderate dog walking use the seal between the heel and the rest of the boot split and despite glueing with Stormsure Adhesive and clamping for several days as advised by Customer Services both boots continued to leak. I was naturally disappointed given the price and put this down to poor manufacture. I am still getting use from 10 year old Aigle boots.
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Lakeland Active
Hi there,
I'm so sorry to hear that your son's boots have split. We offer a 12 month guarantee on all of our wellies.
I've passed your feedback onto our Product Development team as we are always looking at ways on how to improve our products.
Many thanks
Great shoes and great customer service.
Great shoes and great customer service.
I recommend them.
21. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Unfortunately elastic at the side not…
Unfortunately elastic at the side not deep like it used to be making it difficult to get them on and rubber not as pliable
20. Januar 2025
Antwort von Lakeland Active
Hi there,
I'm sorry to hear that the boots are not suitable. Once we receive them back, we will issue a refund for them.
Many thanks
does what it says on the box
13. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Great product delivered on time
6. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Easy online shopping experience
Easy online shopping experience, quick delivery and good communication. Very happy with the product when it arrived. Thank you!
13. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
My wife loves them
My wife loves them. Thinks they are the most comfortable she has ever had. Very pleased.
13. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that your wife loves them.
Kind regards,
Jennifer
Well fitting lightweight garden shoes
I bought these garden shoes as a gift The recipient was very pleased with them They are lightweight well fitting, true to size and colour I cannot comment on durability as they have not been worn in the garden yet
Online ordering and delivery are to be commended too
14. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards.
Easy to order
Easy to order. Excellent quality and fit. Arrived on day and on time as I was informed
8. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Antwort von Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Poor quality and delivery, but a good response
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my complaint very well, they immediately issued a refund without any proof of return. They should stop selling these slippers, they tarnish the brand.
6. Januar 2025
Antwort von Lakeland Active
Hi there,
I'm sorry to hear that the slippers you received were poor quality. I'm glad that we were able to organise a refund quickly for you.
Many thanks
Antwort von Lakeland Active
Hi there,
I'm sorry to hear that you hadn't received your order yet. Tracking shows that it was delivered yesterday. If you have any questions or issues, please don't hesitate to get in touch or amend your review.
Many thanks
Lakeland Boots very comfortable strong…
Lakeland Boots very comfortable strong and waterproof . Less slippy than previous wellingtons and much warmer . Very pleased with this purchase
2. Januar 2025
Antwort von Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
Antwort von Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
A very prompt and timely delivery for a…
A very prompt and timely delivery for a delighted recipient. Thank you
20. Dezember 2024
Antwort von Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
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