Kweli.shop Bewertungen 

198
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

5/5 Stars - Genuine Products, Just Improve On Time Communication It is my pleasure to share my opinion about Kweli Shop’s service. To be honest, I personally do not trust online shop... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... Mehr ansehen

Unternehmensdetails

  1. E-Commerce-Dienst
  2. Fachgeschäft für Haushaltsgeräte
  3. Elektrofachmarkt
  4. Solartechnikanbieter

Vom Unternehmen geschrieben

Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

198 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.4

Alle Bewertungen

(198)

26 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

The delivery was very fast

The delivery was very fast. It rained but the delivery guy came. The product is working well. Also, I loved the customer care. She picked calls and assisted were she could.
I will buy again some other stuff.

17. Oktober 2023
Bewertet mit 5 von 5 Sternen

I purchased a steam flat iron

I purchased a steam flat iron, and it looked as described. But to my surprise, it was delivered within a few hours of purchase.

8. September 2023
Kweli.shop-Logo

Antwort von Kweli.shop

Wow, David. We are glad you loved the experience and hope to serve you more often.
Enjoy your purchase

Bewertet mit 1 von 5 Sternen

Paid but unfulfilled order/refund

Thank you Kweli for your reply to my previous review. Indeed order #34554 was originally submitted as an installment payment but was subsequently cancelled. The new agreement was 1,090,000 for ONLY the freezer. A payment of 1,000,000 was made on 18th August with the remaining balance of 90,000 to be paid on delivery. Because of the disagreements on transaction fees in your preferred mode of payment, you asked us to pay an amount lower than the 5k. Despite the payment Kweli said they wouldn't deliver unless the remaining balance of 90,000 was paid. However, after paying the remaining balance we were informed that the freezer was out of stock and told to wait until mid-September. It was made clear to Kweli that we cannot wait since we had identified another vendor who had it. The problem is Kweli doesn't want to make a refund and is not willing to refund the money until up to 7 working days. How difficult is it to make a refund for an order you can't fulfil?

30. August 2023
Bewertung ohne vorherige Einladung
Kweli.shop-Logo

Antwort von Kweli.shop

Dear Esther,

I trust this message finds you well.

As previously communicated, we are pleased to confirm that the primary issue you raised was successfully resolved in accordance with our established policy. The refund process was completed within the stipulated 7 working days. We recommend that you initiate contact with the individual you assigned to transact on your behalf if you have not yet received your money from them.

We recognize that certain inaccuracies in your previous correspondence stem from the fact that you did not directly engage with Kweli.shop. To ensure you have access to accurate and comprehensive information, we kindly direct your attention to our service guides available on our open portal. You can find detailed information on Warranty, Returns, Refunds, and Cancellations at https://kweli.shop/warranty-returns-refunds/. Furthermore, for comprehensive insights into our delivery procedures, please refer to https://kweli.shop/countrywide-deliveries/.

It's important to note that, presently, we do not offer a cash-on-delivery option for orders to Soroti District. Consequently, we did not make any commitments to collect cash upon delivery from your specific location.

Please feel free to reach out if you have any further inquiries or require additional clarification. Your satisfaction remains our top priority.

Warm regards,
Kweli.shop Team

Bewertet mit 5 von 5 Sternen

The installation was perfect,the…

The installation was perfect,the engineer was very co-operative and communicated how to use the appliances installed,BUT I think we have to be very clear when we talk about what is contained in the package coz there is wrong perception that installation includes wiring the security lights and inside wiring.

28. August 2023
Kweli.shop-Logo

Antwort von Kweli.shop

Hello Raphael,
Thank you for appreciating and we hope that you enjoy your new solar system.
Thank you for raising the issue. We are working to improve clarity in the composition of packages and offerings immediately.

Blessings.

Kweli Team

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service, effective commuincation, swift reply and speedy delivery.

22. August 2023
Kweli.shop-Logo

Antwort von Kweli.shop

Thank you, Hanafy. We are always doing our best to provide excellent customer service.

Bewertet mit 4 von 5 Sternen

my experience with Kweli shop

I received the product in time and the service provider took his time to explain to me in details before the purchase.

2. August 2023
Kweli.shop-Logo

Antwort von Kweli.shop

Thanks for choosing Kweli.shop, @Beatrice. Enjoy your purchase.
What do we need to do to get all 5 stars next time? -_-

Bewertet mit 2 von 5 Sternen

Your website was down

Your website was down. The parcel was late to arrive. Received no call from the courier when the parcel arruved

30. Juli 2023
Kweli.shop-Logo

Antwort von Kweli.shop

Dear Joseph we do apologise for the delay with your latest order from Bushenyi District. Our online service suffered a brief downtime and was restored.

We shall raise the issue of communication with our lastmile delivery agent for the Bushenyi district area. We do not expect this to re-occur with any other order.

Thank you for choosing Kweli.shop

Bewertet mit 4 von 5 Sternen

They make good very fast and treasure…

They make good very fast and treasure rheir customers. I like that Kweli goes the extra length to help a customer understand the good and bad in a product and show them how to reap maximum benefits. Also Kweli offers after sales support!

1. Juni 2023
Kweli.shop-Logo

Antwort von Kweli.shop

Thanks Julie. Come again

Bewertet mit 5 von 5 Sternen

Kweli has become our go to place for…

Kweli has become our go to place for any Elsctronics
We love the fact that we don't have to double check products to know whether they are genuine .
Kweli sells genuine things.
Our home is happy with the great house hold equipment purchased

29. Mai 2023
Kweli.shop-Logo

Antwort von Kweli.shop

Amazing. Thanks Dr Enock

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