Kungaslottet Bewertungen 

Antwort von Kungaslottet

30. Dez. 2024

Hi Pierre,

Thank you for sharing your review and feedback with us.

We’re pleased to hear that you’ve had a positive experience at our casino.

We strive to process withdrawals as quickly as possible, aiming for payouts within minutes of your request.

If you ever need assistance, don’t hesitate to reach out to our support.

Kind regards,
Team Kungaslottet

Antwort von Kungaslottet

24. Dez. 2024

Hej där Hassan,

Det verkar vara ett missförstånd, eftersom vi har ett spelbibliotek som spänner över 5000 spel och har ett stort antal leverantörer, till exempel play n go, pragmatic, RAW, Microgaming, Netent och andra.

Besök gärna avsnittet ”Alla kasinospel”, där du kan söka efter leverantörer, speltyper samt direkt efter spelets namn.

Om du någonsin behöver hjälp, tveka inte att kontakta vår 24/7 live support via chatt eller e-post. Vi är alltid här för att hjälpa till.

Varma hälsningar,
Team Kungaslottet

Antwort von Kungaslottet

18. Dez. 2024

Hi Sinisa,

Thank you for sharing your review and feedback with us.

We’re pleased to hear that you’ve had a positive experience at our casino, and hope to consistently deliver exceptional service to you.

If you ever need assistance, don’t hesitate to contact our 24/7 live support through Chat or Email. We’re always here to help.

Warm regards,
Team Kungaslottet

Antwort von Kungaslottet

25. Nov. 2024

Hej, konsument,

Det här låter inte rätt. Uttag ska fungera utan några problem. Om du upplevde ett problem med ditt uttag och inte godkändes kan detta bero på ett antal saker, till exempel ett tekniskt problem eller avvisas av betaltjänstleverantören.

Vi har begärt ytterligare information om ditt konto via denna trustpilot-recension, vi ber dig vänligen att återkomma till oss med den begärda informationen, så att vi kan kontrollera och hjälpa dig ytterligare angående ditt uttag för att se till att du får dina pengar.

Vänliga hälsningar,
Team Kungaslottet

Antwort von Kungaslottet

8. Nov. 2024

Hej,

Tack för att du hörde av dig och delade din feedback med oss. Vi förstår att det kan kännas frustrerande att inte få bonusar eller freespins under din spelupplevelse, särskilt efter en större investering.

Vårt Kungaslottet Välkomstbonus är utformat för att förbättra spelupplevelsen från första insättningen och erbjuder 150 freespins samt en bonus på upp till 20 000 kr. För att låsa upp och ta ut bonusmedlen finns dock vissa omsättningskrav som framgår i våra villkor:

Vinster från de 150 freespinsen måste omsättas 35 gånger inom 60 dagar innan de blir tillgängliga för uttag.
Själva insättningsbonusen har ett omsättningskrav på 125 gånger bonusbeloppet. Bonusen betalas ut i etapper om 25 kr, där varje etapp blir tillgänglig efter att 3 125 kr har omsatts.
Vi strävar efter att vara tydliga med dessa detaljer för att säkerställa att spelarna är informerade om villkoren för bonusen. Om du vill att vi förklarar några av kraven i mer detalj eller vill prata mer om din upplevelse, är du välkommen att kontakta vår kundtjänst.

Tack igen för din feedback, och vi finns här för att hjälpa till om du har fler frågor eller funderingar.

Med vänliga hälsningar,
Team Kungaslottet

Antwort von Kungaslottet

7. Nov. 2024

Hello Halldor!

Thank you so much for your review and feedback, we are delighted to see that you are enjoying your experience with us and that you like the quick withdrawal process.

Should you need assistance in the future, please do not hesitate to reach out to customer support who will be happy to assist with any issues you may have.

Best regards,
Team Kungaslottet.

Antwort von Kungaslottet

5. Nov. 2024

Hey Posh,

Thank you for leaving your positive review, We appreciate that you find us a fair casino.

We hope to continue meeting your expectations in the future and should you need assistance with anything please do not hesitate to reach out to our customer support team, they will be happy to assist.

Best regards,

Team Kungaslottet.

Antwort von Kungaslottet

2. Nov. 2024

Hello Mohammed,

Thank you so much for leaving your review and feedback.

We hope we continue to meet your standards and expectations in the future and that we continue to provide great service and game play in the future.

Best regards,
Team Kungaslottet

Antwort von Kungaslottet

1. Nov. 2024

Hello Snigel,

Thank you so much for leaving your review and feedback.

We hope we continue to meet your standards and expectations in the future and that we continue to provide great service and game play in the future.

Best regards,
Team Kungaslottet.

Antwort von Kungaslottet

20. Okt. 2024

Hi Jon,

Thank you for leaving feedback for our casino, I understand that it might feel frustrating if the games are not going as planned. As per the license under which our casino operates, we only offer games on our website that are guaranteed with a random outcome. This means, that the amounts of the funds that you're betting with don't affect the outcome of the games in any way. The randomness of the game outcomes also means that, from time to time, you might have luck on your side and keep winning in a row. However, it also means that sometimes you might be having a bad row. This varied changing of winning is caused by the randomness of the game results. The randomness of the games is always tested by an official detached 3rd party person.



All our games are provided by third parties and we can never ever affect win chances or amounts won. All third parties are then audited by completely independent firms. We recommend all our players limit their account under "Responsible Gaming" on your profile. You can limit your deposits, losses, time played, disable your account and even more. It’s important that gambling remains a source of entertainment and is never viewed as a mean of making money. If you are not having fun playing due to not receiving the desired outcome in games, then we strongly encourage you to consider taking a break from gambling.

Kind Regards,
Team Kungaslottet

Antwort von Kungaslottet

14. Okt. 2024

Hi Rasmus,

Thanks you for your review and feedback,

We appreciate you bringing this to our attention and we are looking into this for you, seeing as this was only raised yesterday the 13th we will need more time to find out what exactly happened.

You mention no compensation for this, this is not something that we offer compensation for unless it effects the game play for the customer which in your case did not and caused no issues on the site for you when playing, hopefully once we have answers form all the teams involved we will be able to outline what happened and fix the issue for you.

Lastly I would like to thank you again for informing us as it the customers that allow us to review the site and update anything that may be not working as intended to improve the site experience for them.

We hope you have a great day,

Best regards,
Team Kungaslottet

Antwort von Kungaslottet

Aktualisiert am 17. Okt. 2024

Hi there,

Thank you for and your feedback!

We understand there may be some confusion around our bonus, but we believe it offers a great value. Unlike traditional casino bonuses, which only release after completing 100% of the wagering requirements, ours is released in small increments of €2,50 (25 kr). This means that each time you wager enough to unlock a portion, it goes directly to your real cash balance. So, even if you don't reach the full wagering requirement, you're still able to cash out part of the bonus, giving you more opportunities to benefit along the way.

If you still have any questions or require any assistance, please do not hesitate to reach out to us.

Kind regards,
Team Kungaslottet

Antwort von Kungaslottet

30. Sept. 2024

Hi Daniel,

Thank you for leaving this review and for your feedback.

We're glad to hear that you have enjoyed your experience so far in our casino, and we hope that we can keep providing you with an exceptional service.

Should you require any assistance, please do not hesitate to contact our 24/7 live support via Chat or Email and we'll be more than happy to assist you further.

Kind Regards,
Team Kungaslottet

Antwort von Kungaslottet

28. Sept. 2024

Hi there Keijo,

Thank you for leaving this review and for your feedback.

We're glad to hear that you have enjoyed your experience so far in our casino, and we hope that we can keep providing you with an exceptional service.

As always, if you require any assistance, please do not hesitate to contact our 24/7 live support via Chat or Email and we'll be more than happy to assist you further.

Kind Regards,
Team Kungaslottet

Antwort von Kungaslottet

1. Sept. 2024

Hello Eric,

Thank you for your review and for your feedback.

We regret to hear that your experience with our casino gameplay has not met your expectations. Please be assured that our games adhere to the regulations of our licensing authorities, ensuring that all outcomes are completely random.

This means that the amount you bet does not influence the results of the games. Due to the inherent randomness, there will be times when you experience a streak of wins, and other times when you may face a series of losses.

If you still have any questions or require any assistance, please do not hesitate to reach out to us on our 24/7 Live support, and we'll be more than happy to assist you further.

Thanks and Kind Regards,
Team Kungaslottet