Tried to set up Standing Orders. Went to the app, can't see where to navigate to set it up. Went to Chat. Keep asking me the same question, not relating to my query. Not helpful ! So called, and s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Extraordinary service. After being kept waiting 3 weeks by TescoBank for a £10k home improvements loan and then turned down for no valid reason (my credit scores are in the 90% range, with total borro... Mehr ansehen
Unternehmen hat geantwortet
So I noticed something. I'd clicked an option to add contacts who had a Kroo bank account from my phone contacts. A useful feature actually I was a little shocked when I noticed someone their so c... Mehr ansehen
Unternehmen hat geantwortet
My account has a block/restriction on it with my life’s savings in it, £23,000+. I had no idea my money was not safe and always transfer my wages from Halifax to Kroo account to benefit from the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. With the tools and services that secure our customers' financial well-being. Like interest on current account balances, an overdraft, deposit protection up to £120,000 and zero fees on spending abroad. By providing the security of a high-street bank combined with the flexibility and intuitive customer service of a FinTech, we're offering customers the best of both worlds.
Kontaktinformationen
Kroo Bank Ltd, 20 Farringdon Street, EC4A 4AB, London , Vereinigtes Königreich
- kroo.com
4.0
Gut
11’364 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Definitely the Worst Bank around If you…
Definitely the Worst Bank around If you read the problem page on Facebook as well you will see what kind of bank this is I definitely wouldn't bank with them they close your account for no reason and withheld your money If I could give them no stars I would definitely stay away from this bank
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how concerning it can feel if an account is restricted or closed, particularly where access to funds is impacted. We want to reassure you that we do not close accounts or withhold funds without reason. As a regulated bank, we are required to carry out certain reviews and, in some cases, apply restrictions while we complete necessary checks in line with our legal and regulatory obligations.
We recognise that these situations can be frustrating, especially if the reasons are not always clear. While there are occasions where we are limited in what we can disclose, we always aim to handle these processes as fairly and efficiently as possible.
Thanks
Team Kroo
Very beautiful experience
10. April 2026
Antwort von Kroo Bank Ltd
Thanks! We're glad to hear it, and we appreciate you taking the time to leave us a review.
Team Kroo
A good checks were done upon…
A good checks were done upon application which is rightly so , and It’s seems a good Bank
With no so much fuss , very good so far
9. April 2026
Antwort von Kroo Bank Ltd
We're happy to hear that the application checks were thorough well and that your experience has been positive so far. We appreciate your feedback.
Thanks
Team Kroo
Antwort von Kroo Bank Ltd
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo. We'll pass your feedback on to the team.
Team Kroo
Antwort von Kroo Bank Ltd
Thank you for the feedback, we really appreciate you taking the time to add a review about Kroo.
Team Kroo
Denzel on the customer support team…
Denzel on the customer support team helped me out today via the app chat. My messages were dealt with very quickly and resolved my issue within a few messages.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're happy to hear that our team swiftly resolved your issue through. We appreciate you taking the time to share your positive experience with us and we will ensure that Denzel gets this great feedback.
Thanks
Team Kroo
Antwort von Kroo Bank Ltd
Thanks for taking the time to leave us a review. We're glad to have you onboard with us!
Team Kroo
Simple to use
Simple to use, clear layout, helpful customer service
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
Thanks! We're glad to hear it, and we appreciate you taking the time to leave us a review.
Team Kroo
Antwort von Kroo Bank Ltd
Thank you for the feedback, we really appreciate you taking the time to add a review about Kroo.
Team Kroo
Antwort von Kroo Bank Ltd
Thanks for the positive feedback! We're glad to hear that our process was fast and efficient.
Team Kroo
Tried to set up Standing Orders
Tried to set up Standing Orders. Went to the app, can't see where to navigate to set it up. Went to Chat. Keep asking me the same question, not relating to my query. Not helpful !
So called, and spoke to Sapphire. She guided me through the complicated process. Wouldn't have done it without her instructions.
She is patient, courteous and helpful.
Feedback, should have a section for setting up Standing Orders clearly.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We appreciate your feedback and are happy a colleague assisted with setting up standing orders. We'll review the app's navigation and chat support to improve clarity. Thank you for your insights.
Team Kroo
Great to be with.
Amelia was helpful and polite with my query.
Kroo are great to be with. Plenty of notifications to make sure my money is being looked after properly.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
Hi Heather,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo. We'll pass your feedback on to the team member.
Many thanks.
Team Kroo
Very easy to apply no stress at all
28. März 2026
Antwort von Kroo Bank Ltd
We're happy to hear that the application was easy and stress-free! Thank you for your positive feedback; we appreciate it.
Team Kroo
Nice and very good bank easy yo open
27. März 2026
Antwort von Kroo Bank Ltd
Hi Kamran,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo.
Many thanks.
Team Kroo
I am writing to raise a complaint…
I am writing to raise a complaint regarding a transaction from my Kroo account.
On 26 March 2026, I attempted to transfer £200 from my Kroo account to another account in my own name. During the process, I received a warning and subsequently chose to cancel the transaction. However, despite cancelling it, the £200 has been held by your institution since that date.
This situation has caused me considerable stress and inconvenience, as I have been unable to access my own funds for an extended period.
I would appreciate it if you could urgently investigate this matter, release the held funds, and provide a clear explanation as to why this has occurred.
I look forward to your prompt response.
Yours faithfully,
TIAGO MANUEL P. SOARES
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're sorry to hear that. We're keen to look into this for you - please get in touch with our Customer Service team directly in-app or via help@kroo.com where the team will get back to you as soon as possible.
Thanks,
Team Kroo
Quick and effective service, a real breath of fresh air compared to other banks.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're happy to hear that you had a quick and effective experience! It's great to know our service was good for you. Thank you for your feedback.
Team Kroo
Excellent Service Overall
Excellent Service Overall
From start to finish, it was seemingly easy process and quite commendable.Fantastic customer experience. Customer service support was also great
2. April 2026
Antwort von Kroo Bank Ltd
We are happy to hear that you found the process easy. It's great to know you had a fantastic customer experience and appreciated our support. Thank you for your positive feedback!
Thanks,
Team Kroo
Always helpful
So I noticed something. I'd clicked an option to add contacts who had a Kroo bank account from my phone contacts. A useful feature actually I was a little shocked when I noticed someone their so contacted Kroo support as I had forgotten id clicked to do this. Amelia. On customer support. Was amazing. Explained everything and how if I wasn't comfortable I could turn off or delete the contact. Reassured me it was safe was very helpful. This bank in my opinion cares about it's customers and Amelia. From customer services. Listened understood and helped me I felt very at ease and reassured. Throughout the whole. Interaction.
Keep it up Kroo and thank you Amelia. For your help
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're happy to hear that the contact feature was useful for you. We appreciate you sharing your positive experience with our support team. We're so glad that the representative listened, understood your concerns, and helped you feel at ease we will ensure that Amelia gets the feedback.
Many Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
Thanks! We're glad to hear it, and we appreciate you taking the time to leave us a review.
Thanks,
Team Kroo
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