KRD Catering Bewertungen 

Never got a confirmation email to say the order went through. Paid for next-day delivery, yet the item came 3 days later. When the item came, it was damaged. Personally, I think this was the delivery's fault as they were struggling to carry the item and dropped it at the door.

Service was terrible. You need a system that updates stock levels consistently

First things is equipment is not good at all
Customer service is not good aswell
Take to long give reply and one they reply always negative
I bought all kitchen from krd
I am not happy at all with service and equipment

Good microwave good service and delivery

Terrible. Sent wrong item took ages to come and collect and then another week to deliver correct item.

Ordered from these went to wrong address as postcode was wrong. According to my consumer rights the supplier should chase up. They did nothing. Rang them very rude and hung up. Still no item and they’ve still got my money. Awful company avoid at all costs

Everything was perfect. Delivery was great and quick. I strongly recommend

Great very quick delivery no hassle

Happy to buy

Customers should be aware of this seller’s warranty policy. Once you’ve paid, they make it extremely difficult to get any meaningful support, and their warranty terms are far from customer‑friendly. They rely on “policy” instead of helping when something goes wrong. Very disappointing experience.

Their call center service very bad.

Delivered with damage to the box and oven yet you tell me I have to pay to return the product at my expense

Avoid if you're a commercial kitchen relying on your equipment working. We bought a 3-pump condiment dispenser which was faulty out of the box – one pump completely seized, the other two working only intermittently. What followed was two weeks of being sent round in circles.

We were asked to film and resend video evidence of the fault not once but twice, following their troubleshooting steps in full both times with no improvement. Then our emails went unanswered for days. When we chased, we were told a reply had been sent that we never received and no copy was ever provided. We were then told the fault fell outside a 14-day window they'd never previously mentioned – despite the equipment only being tested once installed for our opening. Finally, after all that, we were told a paid engineer's report was now required before any refund would even be considered.

Every time we cleared one hurdle, a new one appeared. It felt less like genuine customer service and more like a deliberate attempt to delay and avoid a straightforward refund for faulty goods. We've had to pursue a chargeback through our card provider to get our money back. Keep records of everything if you deal with this company, and think carefully before ordering equipment you'll depend on.

They delivered only half of my order. I reported it immediately, but they didn't do anything about it. No refund, no replacement, no resolution.

I haven’t received my order, you won’t answer my emails nor does anyone answer the phone. How can I possibly give you a decent review

Just about everything went wrong.
The company supplied my items in the wrong colour (white instead of grey).
I phoned the two numbers on the website. One said the mailbox was full, the other wasn't answered.
I completed a complaint on the website, which was acknowledged (presumably automatically).
Since then, total silence.
I have resolved to accept the wrong colour. I will never order from this company again, and would advise others not to.

Avoid to buy any equipment from this company you willwesttimeandmoney, I bought Fryer twin tank from them, but one of them not working, and there is leaking oil coming ander the fryer through the sensors thermostat and oil tap leaking, I sent over 10 Emails but no response,

I purchased the blender a month ago, only used a few times, it started to trip the fuse, and when in use, has smoky smell. I emailed the customer service, they said there’s no refund, for warranty, they only provide replacement parts, but in order to proceed, they need me to hire an engineer, come to take a look on the product and write a report and send it to them with 30 days. That is going to cost me a fortune just in order to get a parts for the replacement?!!!!

The quality is not great, and there’s no warranty. So please be careful on buying products from them

Ovoid at all costs. They sent a faulty fryer and they won’t replace it or send money back. They are asking for a report.
If the fryer was broken when they sent it why are they not just replacing it. Avoid this place like the plague. They don’t respond. They are terrible. Customer service is shocking. stay away from these people

I return my item last 3 weeks ago i am asking my refund they dont answer me very bad service