Good internet, Gone Worse. Bad Customer Service now in Hell. Issue resolution takes Forever, Once their systems experience a system downtime, they'll switch off their contact lines, let you figure yo... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Poor connectivity with their useless wifi, like my money is going to wasteee, and yet I paid for the wifi. DON'T get this wifi; this is like Zuku's twin in terms of connectivity. Don't even get me sta... Mehr ansehen
The 5 stars given are solely because of an exemplary employee Konnect are luck to have, Jessica Hill. She is super helpful and efficient. She has endeavoured to help me with a problem that isn't ev... Mehr ansehen
Unternehmen hat geantwortet
Wow I've never ever experienced worse customer service than I have from Alex at Konnect. The catalogue of mistakes made by Konnect is only surpassed by their 'couldn't care less' attitude to sorting t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Say hello to superfast satellite broadband, wherever you live.
Kontaktinformationen
Vereinigtes Königreich
- konnect.com
1.8
Mangelhaft
378 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Lost connection
Had an issue where i lost my connection so I rang customer services who answered straight away and sorted the issue for me. Polite, Friendly and Helpful. Couldn't fault it.
6. April 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Bev,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
Fantastic customer service
Fantastic customer service. Not left holding on the phone or pressing multiple numbers to reach the correct department. Friendly, knowledgable and super efficient.
6. April 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Leah,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
Had a few concerns
Had a few concerns
Spoke to a very helpful adviser(farzana)Excellent knowledge and
Very helpful
4. April 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi,
This is lovely to hear, I will pass your feedback on to Farzana who I am certain will be delighted to read your comments! Thank you for taking the time to leave a review.
Many thanks
The Konnect Team
Poor and deteriorating broadband speed.
We signed up for this after being promised superfast reliable broadband. Total rubbish. It was ok when it first installed, but went off over the next few weeks. It now frequently slows to a snail's pace and then drops out completely for prolonged periods. All the suggested fixes have no effect. Streaming TV etc is unwatchable. Business use is impossible and even embarrassing.
Do not believe the sales pitch.
4. April 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi,
Sorry to hear about your experience, we really want to get this sorted for you.
If you could drop us a message at contact@konnect.com with your contact information, I will be happy to schedule a call from a member of the team.
Many thanks
The konnect Team
I spoke with Elisabete and she was very…
I spoke with Elisabete and she was very helpful and informative. I have been a Konnect customer for over a year and they were the only broadband provider who could provide a good connection at our location. Easy and simple service.
1. April 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Niall,
This is lovely to hear, I will pass your feedback on to Elisabete who I am certain will be delighted to read your comments! Thank you for taking the time to leave a review.
Many thanks
The Konnect Team
today Sandra helped me while on a…
today Sandra helped me while on a call..she was very helpful & polite. :)
26. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Kellie,
This is lovely to hear, I will pass your feedback on to Sandra who I am certain will be delighted to read your comments! Thank you for taking the time to leave a review.
Many thanks
The Konnect Team
Great customer support experience
26. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi David,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
The Customer Services
The Customer Services representative (Sandra) was very patient and helpful.
I was rather dismayed when I first called and she was able to walk through the troubleshooting steps to demonstrate the issue was not with the system itself, more the dish was no longer in alignment. A very knowledgeable and calming influence.
24. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi,
This is lovely to hear, I will pass your feedback on to Sandra who I am certain will be delighted to read your comments! Thank you for taking the time to leave a review.
Many thanks
The Konnect Team
Very helpful service
Very helpful service. Fully understood what I wanted to do and a completely satisfactory outcome. Very knowledgeable and empowered to to act.
24. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Jonathan,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
Phone was answered promptly and agent…
Phone was answered promptly and agent quickly resolved my query. Overall this was a very good customer experience.
22. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi JB,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
Help with an issue on my account.
I had an issue with my account and customer service were very helpful when I contacted them. They gave me a quick and clear solution to my problem and i got through to customer service straight away with no waiting time. Staff were helpful and friendly.
21. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Gerard,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
Very good service thank you
18. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Robert,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
I was contacted today regarding some…
I was contacted today regarding some connectivity issues, the agent Sandra, was very knowledgeable and helpful, she went through everything with me and cleared up my questions. Thank you!
18. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Martin,
This is lovely to hear, I will pass your feedback on to Sandra who I am certain will be delighted to read your comments! Thank you for taking the time to leave a review.
Many thanks
The Konnect Team
No contact!
My computer wasn't working and I had called in a friend who is a microsoft engineer. He had tried everything but realised he modem was not working. I phoned Konnect and I was told it was because the bill had not been paid. I was horrified but the excellent person Arlindo connected us again and we were able to continue. He also told us that there was work to be done to my dish so I am looking forward to that being done. Thank-you Konnect.
12. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Liz,
This is lovely to hear, I will pass your feedback on to Arlindo who I am certain will be delighted to read your comments! Thank you for taking the time to leave a review.
Many thanks
The Konnect Team
Very attentive and promptly answered my…
Very attentive and promptly answered my questions
10. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
I had an inquiry about our bill.
I had an inquiry about our bill and sent a message requesting a ticket late last night and impressively, I got a call this morning at 10am. I spoke with one of their team members, Callum, who was warm, friendly and explained my query easily.
A happy customer,
Aisling Byrne
9. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Aisling,
This is lovely to hear, I will pass your feedback on to Callum who I am certain will be delighted to read your comments! Thank you for taking the time to leave a review.
Many thanks
The Konnect Team
Billing issue resolved
8. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Robert,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
The customer service assistant was very helpful
The customer service assistant did everything to help correct the technical error being experienced in relation to the requested upgrade. Provided upgrade free of charge for remaining days between now and the date when upgrade will be attempted again. Called back to check if portal showing short term allowance. Has scheduled a second call on the next reset due date.
7. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Lynne,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
Difficulty downloading invoices
7. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi Brendan,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Many thanks,
The konnect Team
You lady Sandra handled my call is a…
You lady Sandra handled my call is a very friendly and understanding manner.
7. März 2022
Bewertung ohne vorherige Einladung
Antwort von konnect
Hi John,
This is lovely to hear, I will pass your feedback on to Sandra who I am certain will be delighted to read your comments! Thank you for taking the time to leave a review.
Many thanks
The Konnect Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.