This company also goes by the name of Kynex and Clear Business - they all sign up customers on mobile / broadband services - preying on small businesses who do not have the same cooling off period as... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A true scam company, when you leave after your contract is up, they “ loose “ your company phone number hoping you go back cap in hand to retrieve it and sign a new contract .A new supplier can’t get... Mehr ansehen
For many years of dealing with Kinex, we've had good service and always polite and friendly help, if needed, from a real person on the telephone. This is such a pleasant change from listening to robo... Mehr ansehen
Unternehmen hat geantwortet
Received a call from Mike re services supplied to our company and was there anything they could do to assist us further. He was bright, cheery and very pleasant to chat to having read previous notes o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
kinex specialises in looking after small businesses across the UK. We provide essential services they can rely on and we do it in an honest, simple and effective way. We provide outstanding value for money on business line rental and calls, broadband, mobile, energy and water services. And it’s all supported by our dedicated UK-based customer service specialists. That’s why switching to kinex is the essential choice for any small business.
Kontaktinformationen
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, Vereinigtes Königreich
- 0161 465 6666
- service@kinex.co.uk
- kinex.co.uk
Rudi was pleasant and informative.
30. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Wendy,
We appreciate the feedback.and it's great to hear that you had such a positive experience with Rudi.
Ryan
Digital Team
horrendous
horrendous, never respond, cant get hold of anyone unless you want to buy something, bills seem to be just made up and no one can explain how they are calculated
30. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Good morning,
I'm sorry to hear that you have not been happy with the level of service recieved.
I am keen to look further into the issues you have raised, however I have not been able to locate your account from the information provided.
I have sent a request for contact information through Trustpilot to gain more information.
Ryan
Digital Team
Easy to deal with
Chloe was very friendly and explained everything clearly.
30. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Good Morning Leila,
Thanks for taking the time to review kinex 5*!
We love hearing feedback and it's great to hear that you had such a positive experience with Chloe.
Ryan
Digital Team
Rudi was super knowledgeable and he is…
Rudi was super knowledgeable and he is an asset to your business.
27. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Erin,
We love hearing feedback and are thrilled to hear that you had such a positive experience with Rudi.
Ryan
Digital Team
Very helpful
27. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Good morning Lesley,
Thanks for taking the time to review kinex 5*!
We love hearing feedback and it's great to hear that you found our advisor to be helpful when discussing your query.
Ryan
Digital Team
We’ve had broadband fitted but yet to…
We’ve had broadband fitted but yet to receive the router it’s been a week now
17. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Mick,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear you have not yet received the router for the broadband, please let us look into this for you.
I have passed your review onto the team and someone should be in touch soon to discuss further.
Chloe - Digital Team
The gentleman on the phone was really…
The gentleman on the phone was really helpful and polite, He is a credit to your company, if we require any services i will most definitely make contact
26. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Steven,
Its good to see that the advisor you spoke with was very helpful and polite.
Chloe - Digital Team
Antwort von kinex
Hi Mahmut,
Thanks for your 5* review.
I am so pleased you have had a positive experience with Kinex.
Chloe - Digital Team
Very pleasant, polite representative
The representative I spoke to - Alfie, was very knowledgeable, polite and attentive to our needs as a small family business.
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Michele,
Its great to see that Alfie was very knowledgeable, polite and attentive when speaking to you about your business needs.
Chloe - Digital Team
Stay well away
Closed my 2 accounts with Kinex in February (it’s now October) over the phone and they have continued to bill me and even handed my details over to a debt collector. I have emailed several times (service at kinex.co.uk) asking why they are still charging me but had no response. I wouldn’t go near this company if my life depended on it. Complete jokers.
24. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Charles,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the experience you have had with Kinex.
I can see that you have since spoken to our team today and the issue has been resolved. Please let me know if you require any further assistance and I will be happy to help.
Chloe - Digital Team
Alfie is a legend!
Alfie was fantastic! A cheery, happy and funny guy!
Was pushy enough without pestering
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Annemarie,
Thanks for your 5* review.
Its good to see that Alfie was fantastic when speaking with you.
Chloe - Digital Team
friendly and courteous
Alfie was friendly and courteous - listening to my part of the conversation as well as getting answers to his questions.
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Mrs Smith,
I am so pleased to see that Alfie was friendly and courteous when speaking with you.
Chloe - Digital Team
spoke to chloe.everything explained.very helpful
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi David,
Its great to hear that Chloe had explained everything and was very helpful.
Chloe - Digital Team
Really helpful and friendly to deal…
Really helpful and friendly to deal with. Shared good information without being pushy on the sales pitch. Thanks
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi,
Thanks for your 5* review.
Its great to hear that the advisor you spoke with was helpful and friendly.
Chloe - Digital Team
The Operator, Alfie
The Operator, Alfie was very informative and a pleasure to speak with.
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi,
I am so pleased to hear that Alfie was very informative and a pleasure to speak with.
Chloe - Digital Team
Good company with all of the business…
Good company with all of the business services under one roof.
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Paul,
Its good to see that Kinex was able to help have all your business services under one roof.
Chloe - Digital Team
Very pleasant manner and very cheerful
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Jannine,
Its great to see that you have had a positive experience with Kinex.
Chloe - Digital Team
Doesn't reply to emails/pick up the phone
I raised a formal complaint with Kinex on 3 October regarding billing to their complaints email, and received no response. I then forwarded it to their standard email address on 16 October which stated a 2-3 working day turnaround and also received no response. I tried phoning but also was unable to get through.
I would suggest you use a company which is more responsive. I'm now in the process of raising a complaint with the Ombudsman.
---
Edited to add: they still haven't managed to find my details. Yet they've somehow managed to send details to debt collectors? Why not check your email inbox for an email from my address?
23. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Nicholas,
I am so sorry to hear that you have not received a response from your email. Please let me look into this for you.
Thank you for providing more information. Unfortunately, I am still unable to locate an account using this information, please can you provide your account reference number and once I have this information, I am more than happy to help.
Chloe - Digital Team
Not to be trusted
Well we signed up with this company on 22/5/23 still waiting to be paid for cancelling our previous contracts now saying got to wait for June 2024 before getting our money back
Do not use this company nothing but false information and unable to produce some of the truth it took over 50 days to supply anything except SIM cards be warned do not trust any of them I got broadband from them still not working do went elsewhere for half the price
It seems these people can,t reply to my company because we have not given them a ref No
Well surprise surprise we dont have one another mess they made.
My company name is NDC Cleaning Ltd I cannot produce a ref No if they never gave me one
This company have not got a clue what they are talking about they take your money and you do not get any satifaction as my information about them is the truth.
Be warned again do not trust this company !!!!
21. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi Roger,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the experience you have had with Kinex, please let us look into these for you.
Thank you for providing more information. Unfortunately, I am still unable to locate an account using this information, please can you provide your account reference number and once I have this information, I am more than happy to help.
Chloe - Digital Team
Alfie was a pleasure to speak to and…
Alfie was a pleasure to speak to and very helpful. Needs to work on his Gaelic pronunciation though!😂
23. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von kinex
Hi,
Its good to see that Alfie was a pleasure to speak with and very helpful.
I will be sure to pass on the message to him.
Chloe - Digital Team.
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