Kiltane Retail Bewertungen 

98
TrustScore 4 von 5

4.0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The single star reflects on the misleading labelling of the products. I looked at a number of sweaters in the Manchester Store. The collar label states Kiltane Scotland. The inner label in respect of... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Having just been diagnosed with brain cancer, I wanted to treat myself to something that combined luxury, self care & comfort, and style. The shawl is the perfect example of all these qualities. My te... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Hi. My experience has been very good with Kiltane. I think your Harris Tweed jackets should be on deals more as I would buy some more.

Unternehmen hat geantwortet

Unternehmensdetails

  1. Einkaufen & Mode

Vom Unternehmen geschrieben

We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.


Kontaktinformationen

4.0

Gut

TrustScore 4 von 5

98 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 41 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.0

Alle Bewertungen

(98)

75 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Really nice and quality cashmere

Really nice and quality cashmere, value for money.

26. August 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for taking the time to leave us a review, we're delighted to hear that you are impressed with our products.

Bewertet mit 5 von 5 Sternen

EXCELLENT

Hi. My experience has been very good with Kiltane. I think your Harris Tweed jackets should be on deals more as I would buy some more.

27. August 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thanks so much for the 5 star review and for sharing your feedback.

Bewertet mit 1 von 5 Sternen

Misleading labelling

The single star reflects on the misleading labelling of the products. I looked at a number of sweaters in the Manchester Store. The collar label states Kiltane Scotland. The inner label in respect of the composition of the garment and washing instructions does not have information as to where the garment was manufactured. So the label misleads the purchaser into believing that the garment is made in Scotland. When I queried the provenance I was told the cashmere was from Mongolia. I knew that, but again I had to ask where it was made and received an evasive answer. Simply put this is NOT MADE IN SCOTLAND, and the labelling implies it is. You can work out the level of……… If they can provide decep

22. August 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for sharing your feedback. We are sorry to hear that our labeling caused confusion.

Kiltane is a Scottish brand, with our designs created in the heart of Edinburgh, which is why our branding features Scotland. However, not all of our products are manufactured in Scotland. We work with specialist producers around the world, including Mongolia, where some of the finest quality cashmere is produced.

For customers specifically looking for products made in Scotland, we have a dedicated Made in Scotland collection on our website and in store. Products within this collection are manufactured in Scotland and are clearly identified as Made in Scotland.

You can find the collection here: https://www.kiltane.com/collections/made-in-scotland

We appreciate your feedback and understand the importance of being clear about the origin of our products.

Bewertet mit 5 von 5 Sternen

Prompt delivery and beautifully…

Prompt delivery and beautifully packaged. Cardigan excellent quality and a lovely pale blue colour

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Kiltane Retail

Thanks so much for taking the time to leave us a review. We're delighted to hear that you are pleased with your new cardigan and our delivery services.

Bewertet mit 5 von 5 Sternen

Beautiful cashmere and such fast delivery

I ordered a stunning cashmere scarf on sale at a shocking price and it was delivered so very fast! Very happy, a customer for life.

7. August 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for the kind review - we can't wait to welcome you back shopping with us again soon.

Bewertet mit 5 von 5 Sternen

Products are of the highest quality and…

Products are of the highest quality and the online part of the business is very professional with products arriving promptly and safely

20. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Kiltane Retail

Thank you for the 5 star review. We're delighted to hear that you had a positive online shopping experience!

Bewertet mit 1 von 5 Sternen

Poor quality

I ordered 3 sweaters and 2 T-shirts, all advertised as cashmere, about a month ago. I chose this brand because I expected high quality, especially considering the price—around £140 per piece.
Unfortunately, the items started pilling after just one day of wear. The fabric feels very poor quality and quickly developed a fuzzy, worn appearance, almost like cheap paper-thin material or mohair shedding. For products at this price point, this is completely unacceptable.
I have purchased cashmere from other brands costing around £70 per item, and the quality was the same or even better. Based on my experience, these products are definitely not worth the money.
Very disappointing quality and poor value for such expensive clothing. I would not recommend this brand.

17. Juni 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for taking the time to share your feedback. We are very sorry to hear that you are disappointed with your purchases.

While some degree of pilling can occur with all cashmere, especially during the first few wears as excess fibres are naturally released, we appreciate that the level you experienced has left you feeling dissatisfied.

To help minimise pilling, we recommend avoiding excessive friction from items such as bags, seatbelts, and outerwear, and gently removing any pills with a cashmere comb.

We value your feedback and take concerns about quality very seriously. Please feel free to get in touch with us at customercare@kiltane.com to discuss further.

Bewertet mit 5 von 5 Sternen

Gorgeous products

Gorgeous products. Purchased a blanket and a neck tie as a gift and they were prefect. Very speedy shipping too!

3. Juni 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you so much for the 5 star review. We're delighted to hear that you are happy with your purchases!

Bewertet mit 5 von 5 Sternen

This was my third purchase from…

This was my third purchase from Kiltane. Very pleased with quality.

30. Mai 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for the 5 star review, and for your support - we're so pleased to hear that you are a return customer.

Bewertet mit 5 von 5 Sternen

Great products but why the super skinny models - not very inclusive.

Very pleased with my new jumper and cap, good quality and a reasonable price. However - I really think that the use of super skinny models is outdated and not very inclusive. Be good to see some balance Kiltane.

18. Mai 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for your feedback. We’re so pleased to hear you’re happy with your new jumper and cap. We also really appreciate your comments regarding our model representation. Inclusivity is important to us, and feedback like yours is invaluable as we continue to evolve and improve our imagery across the brand.

Bewertet mit 5 von 5 Sternen

Luxury, comfort and style.

Having just been diagnosed with brain cancer, I wanted to treat myself to something that combined luxury, self care & comfort, and style. The shawl is the perfect example of all these qualities. My temperature is very unpredictable - but I know I can warm up quickly by throwing the scarf on. The quality is superb - clean, perfect hems. Delivery was breathtakingly fast, with great customer service. I would thoroughly recommend Kiltane - it's a product that will stay in our family in perpetuity 😊

20. April 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you so much for your incredibly kind words. We’re delighted to hear your shawl has brought you comfort, warmth, and style.

Your feedback means so much to our team, and we wish you all the very best moving forward.

Bewertet mit 5 von 5 Sternen

Great cashmere neckties

Great cashmere neckties. Purchased for myself and then as gifts. Arrived beautifully packaged.

22. April 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for your kind review! We’re so glad you’re happy with your necktie, and we hope the recipients love theirs too.

Bewertet mit 5 von 5 Sternen

Great product selection

Great product selection , good quality
Very good customer service

22. April 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thanks so much for the 5 star review. We are delighted to hear that you are happy with your products and our services.

Bewertet mit 5 von 5 Sternen

Just fab !

Absolutely love my cashmere cardigan and necktie ! Ordered online , came quickly and lovely packaging. Will be having more 🫶

15. März 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for the kind review! We're so pleased to hear that you love your order and we hope to welcome you back shopping with us again soon.

Bewertet mit 5 von 5 Sternen

Beautifully cut jacket and colour is…

Beautifully cut jacket and colour is even prettier than the website pictures. The delivery arrived very promptly and was carefully packed. I'm looking forward to styling this lovely piece.

9. April 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you so much for taking the time to leave a review. We're glad to hear that you are pleased with your purchase and our services, and hope you have fun styling your new jacket!

Bewertet mit 5 von 5 Sternen

The hat is a lovely colour of lilac

The hat is a lovely colour of lilac, is soft and keeps my head warm

7. April 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thanks so much for taking the time to leave a review. We are delighted to hear that you are pleased with your new hat.

Bewertet mit 1 von 5 Sternen

No returns without customs & full shipping costs

Sell in EU from website but do not provide any safe means of returning items. Customers in EU will likely be unaware that they have to pay customs duties returning an item as well as full postage/courier costs.

3. April 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you for your feedback. We’re sorry to hear that you are disappointed with your experience. As outlined in our returns policy, international return costs, including any customs duties, are the responsibility of the customer. We have been in touch with you directly via email to provide further assistance and clarification.

Bewertet mit 5 von 5 Sternen

Perfect customer service and very good quality

We bought jackest, bags, scarves etc. from Kiltane Oxford. The staff in general, especially Ms. Pat, were really helpful. She helped and advised us very clearly and professionally. The product were really great quality. We bought a few things from their website and the shipment was perfect. Definetely worth visiting if you are in Oxford and look for stg very good quality and reasonable prices. Thank you Ms. Pat and Oxford Kiltane.

27. März 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

Thank you so much for your kind words! We’re delighted to hear you had such a positive experience both in-store and online. We truly appreciate your support and hope to welcome you back to shop with us again soon.

Bewertet mit 1 von 5 Sternen

Impossible to receive the package

Impossible to describe this product, as I haven't received it.
Big delivery issues with the carrier (UPS), who sent several mixed messages during the last 7 days. The package is probably lost and the customer service difficult to reach. The package might be sent back to Kiltane, despite my efforts to communicate with UPS and get my package.

20. März 2026
Bewertung ohne vorherige Einladung
Kiltane Retail-Logo

Antwort von Kiltane Retail

We're sorry that your experience did not meet expectations. We take all feedback seriously and use it to improve our service. Please contact our customer service team directly so we can review this and support you further. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

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