Keple Ebay / No longer trading on eBay Bewertungen 102

TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

One month ago I purchased inside the Keple website and then I found certain inconvenients such as I never received the order confirmation email and I couldn´t log in to see my order. Today I can see K... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I ordered six power cords on Sunday 28th February selecting next day (1pm) delivery. I expected shipment on Monday 29th (first working day) and delivery Tuesday 1st March. Evening of Wednesday 2nd wro... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I am sure the electrical performance was adequate but the plug used to attach the wire to our sat nav easily broke and it was impossible to mend. No point getting a replacement as we were away on holi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I ordered a cable specifically for an asus transformer tablet. The cable that arrived was just a micro usb which does not fit the product as described. There were no return details or invoice in the... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Elektronik & Technologie

Vom Unternehmen geschrieben

At Keple, we are passionate about providing exceptional products and outstanding customer service. While some of our older Trustpilot reviews reflect challenges during our time trading on eBay, these no longer represent the company we have become. Since transitioning to Amazon, we’ve transformed our processes to deliver a seamless shopping experience, with high-quality products, fast delivery, and reliable support. In 2024, we earned an incredible 4.86 out of 5 rating from our customers, with 98% positive feedback over the last 12 months (from 2,135 ratings). These numbers reflect the trust and satisfaction of our customers today. Unfortunately, Trustpilot reviews don’t capture this transformation. For the latest customer experiences, please visit our Amazon store. Your feedback inspires us to improve and innovate every day.


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

102 Bewertungen

5 Sterne
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1 Stern

So nutzt dieses Unternehmen Trustpilot

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Bewertet mit 4 von 5 Sternen

I received my international order without any problems

One month ago I purchased inside the Keple website and then I found certain inconvenients such as I never received the order confirmation email and I couldn´t log in to see my order. Today I can see Keple doesn´t have a shop in its website anymore, only they sell by Amazon; but in this case I can´t buy by Amazon in my country. So it would be grate if they can return to its own shop in the Keple website for future purchases. Anyway I received my order without any problems so these people were responsable.

10. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

HUGE SCAM

HUGE SCAM. They sent me a cable, the cable was fake and was not working at all, I sent it back to them with tracked delivery, so I know they received it, but they didn't refund and stopped replying all my messages. SCAMMERS. BURN IN HELL.

11. August 2020
Bewertung ohne vorherige Einladung
Keple Ebay / No longer trading on eBay-Logo

Antwort von Keple Ebay / No longer trading on eBay

Thank you for bringing this matter to our attention. I am truly sorry to hear about your experience and the frustration it has caused. At Keple, we strive to ensure all our customers have a positive experience, and it’s clear that we have fallen short in your case.

I would like to personally look into this issue and help resolve it as quickly as possible. To assist you further, could you please provide your order details, including the tracking number for the return? While we aim to process refunds promptly, it’s possible there may have been an oversight or delay, which I sincerely apologize for.

Your feedback is important, and we will thoroughly investigate this matter to ensure this does not happen again. Please reach out to us again in writing, and I will personally oversee that this issue is resolved to your satisfaction.

Bewertet mit 1 von 5 Sternen

Returned item never refunded me…

Bought a cable that didn't fit my car so I sent it back the same day. Over a month later claim they haven't received it and no refund. Avoid at all costs

Thanks for the reply 4 years later. Unfortunately I don’t have the tracking number anymore 😂

31. Juli 2020
Bewertung ohne vorherige Einladung
Keple Ebay / No longer trading on eBay-Logo

Antwort von Keple Ebay / No longer trading on eBay

Thank you for bringing this matter to our attention. I am truly sorry to hear about your experience and the frustration it has caused. At Keple, we strive to ensure all our customers have a positive experience, and it’s clear that we have fallen short in your case.

I would like to personally look into this issue and help resolve it as quickly as possible. To assist you further, could you please provide your order details, including the tracking number for the return? While we aim to process refunds promptly, it’s possible there may have been an oversight or delay, which I sincerely apologise for.

Your feedback is important, and we will thoroughly investigate this matter to ensure this does not happen again. Please reach out to us again in writing, and I will personally oversee that this issue is resolved to your satisfaction.

Bewertet mit 1 von 5 Sternen

Made a purchase

Made a purchase , a couple of days later the payment was refunded to me , No explanation , not a single word ..just didnt want my money I guess

21. Juli 2020
Bewertung ohne vorherige Einladung
Keple Ebay / No longer trading on eBay-Logo

Antwort von Keple Ebay / No longer trading on eBay

We’re sorry for the inconvenience and confusion caused by your experience. Refunds like this typically occur due to payment or stock issues, and we should have communicated this better.

Bewertet mit 5 von 5 Sternen

Excellent technical customer service

Bluetooth headset didn't work properly so I phoned. They were incredibly helpful and in the end sent a replacement which they tested first. Excellent service.

23. Januar 2020
Bewertung ohne vorherige Einladung
Keple Ebay / No longer trading on eBay-Logo

Antwort von Keple Ebay / No longer trading on eBay

We are very glad the replacement did the job and that you are happy with the result. Happy to help.

Bewertet mit 5 von 5 Sternen

Problem Solved!

It's only when things don't go exactly to plan that you find out how good your supplier is. When my cable didn't work it looked like a problem at my end but, despite that, Keple immediately sent me another just to check. Hey presto, problem solved. Thanks Keple.

7. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service and speedy delivery

Extremely easy to use site, located item in no time. Online and phone help available.

Very speedy delivery given that i only used the standard default postal option. I was surprised to receive the item the very next day after ordering, other delivery options available too.

I would definitely use them again.

12. Oktober 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Raliable

I was advised on numerous occasions by nice people on a chat service. They have eliminated guessing of which product do I need. Highly recommended.

18. August 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

EXCELLENT SERVICE

I have to admit that Keple.com is responsible and honest. Their replies to my emails were immediately, not even 24 hours when they were replying.
I had to go on an emergency trip and forgot all about the item I purchase, and when I came back, it was here!
I appreciate very much all they did to make sure I receive my item...And of course, I recommend them with closed eyes! Very responsible.
Thank you again for your service.

Adriana

17. Juli 2016
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Product disappointment

I am sure the electrical performance was adequate but the plug used to attach the wire to our sat nav easily broke and it was impossible to mend. No point getting a replacement as we were away on holiday and had to get another at short notice. An additional point to remember is that as the plug is straight and not angled there is inadequate room between the sat nav and the dashboard so the sat nav has to be placed higher. Also a straight plug comes out more easily, being pulled by the coiled wire.

23. Mai 2016
Keple Ebay / No longer trading on eBay-Logo

Antwort von Keple Ebay / No longer trading on eBay

Thank you for sharing your feedback, and I’m sorry to hear about the inconvenience caused by the product design. We understand how frustrating this must have been, especially while on holiday. Your comments about the plug and its performance are valuable, and we’ll share them with our product development team to explore improvements.

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