Karen's Diner: On Tour Bewertungen 

Turned up having spent £100’s on tickets and it did not exist! No venue had ever been booked, we lost hundreds. They sent an email AFTER the date we had booked saying it had been cancelled due to sickness however the venue we spoke to said they’d never been booked. There were lots of others there too in the same position, no response from company- do not give them your money!!

They are an absolute shambles! I have been waiting for a refund since July 2023!!! I have sent email after email, I have tried to contact them, I get nothing back! It just makes me so angry that I trusted in this company for a fun day out with friends, then they changed venues from Bristol to Wales! And i was told I could have a refund! Still no refund!! Angry doesn't actually come close to how I'm feeling! Avoid at all costs!

If I could give them - 10 I would what a total con booked last September for the October Bristol tour it got cancelled because apparently they got covid it was postponed until December which I then got another email saying they postponed until February the 10 2024 and guess what!!! No show no email no nothing no replies from the many emails I’ve sent. I booked through hidden events which they have failed to respond also! I also hold them responsible for a refund as they sold the tickets.. no reply from them either… I’ve called the number of the Karen’s which is just a answer phone saying they are only open Monday- Friday 9-6 I called them Friday at 10am and they were closed!!! I shall now go to my bank to say I’ve been scammed which I should be able to get my money back!!! I suggest you all try and do the same!!!

Surely we need to start a legal battle as a group. You would hope that HMRC start a winding up petition. My foster children have been left in the same position as everyone here. No refund. No communication. I guess at least we can start with the press & watchdog plus local MP. Please do not spend your money with the company. Please spend it with someone that cares about you.

Like other commenters, I'm here after trying to pursue a refund. These guys are totally nonresponsive... and this is after they canceled our local tour TWICE. I was willing to go along with the first reschedule since the date worked out, but I'm not going to keep changing my plans every time the next date approaches when they decide they're going to push it back yet again. I'd give them zero stars if ai could.

Karen diner UK .. Crap they have rescheduled us at least 4 times now getting fed up and asked for confirmation of moving date or refund asap no reply ignoring all communication please email me Karen your a joke

I purchased tickets for Karens Diner: On Tour for Leeuwaarden, they ended up cancelling the event (due to covid they said) and despite several emails and trying to contact via chat on their website etc, they did not respond or reimburse costs. Thankfully I managed to get my money back from my credit card company but it seems its a scam, either that or they are extending the concept of crappy service to committing fraud

Along with so many other people, Karen's Dinner cancelled the event but still no refund. They haven't replied to any emails. Wouldn't book again. This is beyond a joke.

Karen’s dinner is a total con, they took our money for a night in Plymouth, they cancelled last minute, my son works at the place they said it was at! They had never booked just took everyone’s money and won’t give any refunds.

The event was changed by the organisers. I couldn’t attend the new dates so was offered a refund. That was in August. Millions of emails later still no refund.

A couple of weeks before the Derby Event they emailed to say they couldn't offer the Bottomless Drinks package and they'd send a refund. Two months later still waiting for a refund - advised them this evening that I will be taking them to Small Claims Court if the money isn't in my account in two weeks. Sarah doesn't reply to emails, I've now sent 5 chasing emails all of which are ignored.

Bristol Scam...Karens on Tour is not at Antix in Park Street Bristol on the 9th December 2023. Just ask the venue if you need it direct.

I booked to go to the restaurant on 9th July 2023 in Bristol but just days before my friend and I were due to go, they emailed me to move the location of the restaurant to Wales.

Karen’s offered me a refund which I promptly accepted. It’s now 1st December 2023 and I’ve still not received a penny back. I have chased them more than 10 times since July and have hardly received an acknowledgement in response. Although they have replied a couple of times with “chased again”.

Don’t try to call them unless you’re fond of listening to hold music for well over an hour. I’m not sure how long it would take them to answer as I gave up after 1 hour 20 days minutes.

Don’t book with them. Cancelled the event two days before and still fighting for a refund two months later. They just keep going around in circles. They have £165 of our money! Steer well clear

MEal cancelled and 6 weeks no refund

Aaron Levin born 1990 is on facebook, he is the owner. Have sent a message

Had a booking for dinner at Birmingham branch and was looking forward to the full Karen experience. Sadly that morning I became ill with my ongoing complications in pregnancy. I didn't want to be a no show so tried calling the restaurant twice- no answer, so found the only other mode of communication I could and emailed them to let them know and apologise, the phone calls and email I of course have evidence of.

They have gotten back in touch and it appears £50 (£20 per head + £10 deposit) will be taken from me for not cancelling in the manner and timeframe that their terms and conditions state.

I do fully understand that we agree to terms and conditions however I do believe there are times in life where circumstances outside of our control take over and it requires a slight bit of human decency to take a person-centred approach and understand that I tried my best in this situation, and maybe should not be charged a significant fee for becoming unwell in my pregnancy, and not being able to make it, especially considering I did advise the restaurant.

In my state of un-wellness it appears I incorrectly mis-read the small print and have been rudely informed that the only way I could have cancelled and received my money back would have been through 'open table'. I don't even know what this website is, never mind know how to go about cancelling through it even if I was in the state of mind at the time to do so.

I have been in email correspondence with a 'Nikki' at the branch and whilst I have remained polite and calm under circumstances that I find quite upsetting and outrageous, I've received no help in regards to answers to my questions, and just received insults such as 'Not So Kind Regards'. She has been unprofessional, unkind, unhelpful and refuses to simply pass on details of somebody else I could speak to to on the matter, considering it's evident she does not wish to speak with me. If anybody who reads this has any idea how I can get in touch with upper management, I'd be really grateful if you could let me know..

I would like to point out here I fully understand the premise of the restaurant, the insults, the being rude and unhelpful and I think it's great, but this is a customer service conversation entirely outside of the premise of the brand and this conversation is not intentionally supposed to be rude.

I feel like anybody who has been pregnant can understand the frustration of not being able to make it to events, I just think it sucks that I have to pay £50 on top of that frustration!

I do think that if Karen's Diners customer service is so grossly rude (I wish I could attach the email chain), and uncompromising to the point of being discriminatory against pregnancy, that they should take a good look at their rather alarming service (again, of course outside of the intended rudeness of the staff in the restaurants fun experience).

I can't as of yet find a complaints department (though I have asked this branch on numerous occasions) but will continue to contact this branch until I get somewhere or they finally give me the contact details I'm asking for. In the meantime I will definitely be advising everyone I know to steer well clear due to outrageous customer service and discriminatorily uncompromising terms and conditions.

Very disappointing experience!

Worst restaurant ever didn’t mention service charge staff asking for extra tips food pot very over rated and wouldn’t go back didn’t show us a break down of ate bill

The event was cancelled a day before but we didn’t get the email, so arrived in Bristol all ready to go.
Arrived at the pub that was meant to be hosting and they knew nothing of it, directed us to another pub who had hosted before and they hadn’t had a booking either, so I don’t believe the event was ever booked.
I emailed the organisers and they replied that they’d sent out and email and forwarded it on. The email blamed covid, but it obviously wasn’t.
I requested my refund (twice) immediately - over a month ago, and again last week, and still nothing.
Reading the reviews on here it’s not looking hopeful. We booked it over 3 months before the event, so paypal won’t help me get my money back either.
£240 is not an amount i can afford to lose!
If anyone has and tips or got their money back I’d be pleased to know.
I’m going to file a small claim court if I don’t hear back by the end of the week so keeping my fingers crossed 🤞
I wouldn’t touch them with a barge pole again! Buyer beware!

Awful experience and boring. Very unorganised..food was disgusting dry and cold. Terrible customer service don't waste your money nothing like a diner.

They cancelled in the last two days and blamed the host venue. Promised a refund in July and I'm still waiting in November. They ignore emails and don't respond. They are scammers....AVOID LIKE THE PLAGUE! DO NOT BOOK THE POP UP VENUES. It's a lot of money to lose. Don't risk it!