Justice For Tenants Bewertungen 

I contacted this company as they were recommended by Lewisham Council, It made sense to me in that all my information would be sent to JFT. How wrong I was! I have had the unfortunate experience of dealing with someone called Roo (no surname) who blundered about making numerous errors such as getting the address wrong (despite giving him a copy of my tenancy agreement with the landlords details), investigating my current tenancy, confused about which borough it was in (again the clue was in the postcode), telling me 12 months was up (when actually I left the tenancy 3months prior) and always with excuses… database issues, delayed response times due to how google sorts emails in chronological order from date received, excetra, excetra, excetra. This resulted in me sending a complaint which was intercepted by Roo (whose usual mo is not to respond for months on end). I then came to the conclusion JFT was not interested in my case as it wasn’t a joint application and hence a lower payout for them. Roo actively tried to discourage sole applications stating this is unlikely to be successful in their experience. In my experience the mistake was mine in choosing this company resulting in many months of wasted effort and time as my 12 month draws near (Dec). I would not recommend JFT.

I didn't know this company existed and they have provide such great and invaluable advice and assistance throughout my difficulties with my previous housing agency. Thanks again

Literally one of the worst companies I have ever had to deal with.
I spent between January 2023 and July 2024 constantly chasing them up to get ANY kind of information. I notice that every time I did manage to speak to somebody it was always a different person/name so not sure what is going on with staff turnaround.
Eventually this got sorted and I received a settlement. I understood that JFT had their fees to take (which seemed a lot but I'm not a lawyer so I didn't know what to expect and just accepted it) which was fine. However once I had signed off on the settlement JFT went back to radio silence. Emails not being answered, calls being declined and texts/whatsapps also being ignored. Right now I am in the situation where I have beaten my old landlord and I don't know WHEN the money will be coming.

Companies live and die by communication. If JFT want to succeed moving forward I strongly suggest they improve that aspect of the service they provide.

They are straight forward and really helpful.
The clarity of the email and followups are excellent.
Thanks folks.

Quick, clear and empathetic communication. Highly recommended

Justice for tenants were so helpful and knowledgeable.
They have given me so much support and advice, making everything go through so much smoother.

It wouldn't have been possible to get the legal assistance without Justice for tenants.

I never knew about this selfless service by Justice for tenants. Someone introduced me to this organization. They took time to offer for free what my rights are as a tenant and my landlord obligations. I would like to recommend them to every tenant and I hope the government will assist them in form of support.

Very helpful! I was so stressed and worried and finding someone to help made a huge difference!

Knowledgeable. Pointed out additional protections and recourse available to me that I had not considered and they put me in contact with specialist solicitors to take the matter forward. Thanks to JfT, I feel more empowered when previously I felt pressured and manipulated by the landlady and her team.

They have partnered solicitors who will be only dealing with disrepair. They couldn't provide any help to tackle my situation. I had been awaiting their first response for one month and I felt it's not worth waiting for such a long time. If your enquiry is about disrepair, then you could probably give it a go.

They are honestly useless. I signed a tenancy surrender which waived my right to make a RRO under the coronavirus act. So I asked them for help and they essentially told me I had no case due to this. So I had to run this case myself, realised I was filing my RRO under the Housing and planning act so everything was fine. I used the fast justice get rent back guide and represented myself and just won with 100% repayment. So if I had taken their advice I would have lost out on £7.5k.

After 5 months of constantly chasing these guys, I’ve had to go back to the council to get them to pull their fingers out and I’ve finally heard from them this week!

They actually emailed me requesting I come on here and give them a 5-star review, unbelievably!

If you’re hoping for a quick resolution or even just basic contact, these guys are unlikely to help you in my experience.

Sent an email 20th March, still no response? I was wondering what the response rate is as I need help.

Thank you. With your help I am less distress. God bless you all.

Shiva-Jane

Very clear and helpful advice. Quick response to a query submitted through the website. I would recommend this to anyone who would like a detailed explanation of tenant rights.

My daughter has a learning disability and has given notice on a flat. She was issued with an administration charge for the person replacing her and I queried this as it was not mentioned in her tenancy agreement. Letting agent said it came under 'reasonable charges'. Contacted Justice for tenants, who took a look at her agreement and corresponding emails and advised me that she does not have to pay the charge and provided me with some wording to email through to the letting agent. Absolutely fantastic service.

I contacted JFT as advised by a Deposit Protection Agency as it turned out my deposit was not protected. JFT replied very quickly and requested further information about my case. I provided all of the requested information and heard nothing. I chased up with emails, but still, nothing. I was disappointed given that to begin with JFT seemed so helpful.
I am pleased to say that since my initial review of 1 star on Trust Pilot I heard from JFT, who were incredibly apologetic in not getting back to me. They also gave me some useful information. I have therefore updated my review to 3 stars. I hope that my reply email to JFT does not get lost in their spam box again as the other emails did.
When I have had correspondence from JFT they have been polite and informative. I do hope my experience with them is a positive one and that I can increase the stars in my review as they are doing an important job.

Adam was a brilliant help

Up until now JfT had been pretty useful but since I had my pre-hearing settlement, there has been radio silence. I don’t have the legal documents from the settlement, and attempts to contact have been completely ignored by JfT to the point I’m worried they are a scam. My settlement has been breached already but since I don’t have the paperwork, which was promised to be emailed over, I’m not sure what I can do now. I dealt with extremely abusive tenants and landlord resulting in being evicted and have PTSD. JfT are obviously aware of how much of a toll these cases take on a person simply fighting for justice and their basic rights - namely a roof over my head and safety. I’m really shocked at JfT. No responses to calls & texts to my solicitor, no responses to emails to JfT. Completely unacceptable and unprofessional. I have to escalate somehow just when I thought this whole ordeal would all be over..

Update on the 9th March. No payment - they are withholding my settlement. No explanation whatsoever. Still no responses to my emails or calls. It’s seems like they’re deliberately ignoring and gaslighting me. This is totally unprofessional and pretty cruel. Shocking behaviour from professional lawyers.

Make sure you get your paperwork from them as soon as the settlement is done, and the amount is paid to you, not them.