JPMorgan Chase & Co. Bewertungen 259

COMPLAINT REF 00032793

I have been trying to sign up for a Chase UK account via the app and it requires ID verification whereby it supposedly automatically takes a selfie if you smile at the camera. The problem here is it REFUSES to take the photo. when I follow the instructions that your customer service advisor "Jules" tells me to, then the app simply doesn't register that I'm smiling and it and won't take the photo.

I can just about accept a technical issue, but having unqualified amateurs at customer service WASTE MY TIME clearly reading off a script with pointers like "make sure you aren't wearing sunglasses" and "make sure you are pointing the camera towards your face" then that's where I draw the line.

In fact no, I draw the line at your insulting letter concluding my complaint as being rejected because apparently I am not following the in-app instructions. I've explained the situation a dozen times in three phone calls, yet you still play dumb, stick rigidly to your script and act like you can't possibly fathom that an app won't take a photo of me. I'd told you in the first call that I intend to transfer just over 60k into that account - do you think I would have anywhere near that amount in savings if I was so stupid as to not be able to operate an app requiring a selfie?

I have taken the claim to the Ombudsman, thus you'll be paying their fees, plus compensation when I eventually win. All of this could have been resolved if you'd have simply put out an app that worked or *gasp* accepted my request to send you an email of my ID and selfie to verify my identity. I offered you this option several times but apparently a huge organisation like JP Morgan doesn't have a single email address and arbitrarily relies on an AI to verify identities rather than having a human look at the IDs.

Other complaints to add - they are liars. They claim they've tried to call me three times to resolve this matter. They haven't called. No missed calls, no voicemails. When I've pushed them to confirm the dates and times they supposedly called me, they can't produce this information. In one letter they have tried to quote me as saying I have said "I have matured in appearance" and as such they're treating this as some kind of admission don't look like my passport - I've never said that! My ID photos were taken relatively recently so the likeness to my ID is not an issue. And even if that was true, what on earth has that got to do with the complaint about your app refusing to take a selfie! If you're going to LIE then at least make the lie consistent with the issue I am actually making a complaint about!

If this is how you think you're going to break into the UK banking sector then think again. Unprofessional, chaotic incomprehensible complaints handling. The UK banks run rings around you in every respect, from their apps, websites, customer service and complaints handling.

UPDATE - Despite Chase maintaining that they did nothing wrong and that I wasn't taking the selfie "correctly", I proceeded with my complaint to the Ombudsman and was awarded £750. The Ombudsman specifically noted that I have been "singled out" on the grounds of appearance. So there you have it. A bank discriminates against a customer on the grounds of appearance then desperately tries to deny it. Shameful.

This bank is one of the biggest market manipulators, not Musk ;)

Elon Musk does not approve!! Avoid this bank at all cost.

This is a review of the Chase VISA Card Benefit Services, which is supposed to help the consumers but what it does is really help themselves. How?
I bought a new Dell laptop in 2019. It ended up with a hinge problem resulting in broken LCD assembly + an inflated battery resulting in broken covers. I filed an online claim with Card Benefit Services (CBS). They quickly denied it stating I did not provide a US warranty (!). They NEVER read the warranty. I proved I had the US warranty. Now they paid up the initial claim, being proven liar and non-credible. However, the second claim about broken covers, they have never paid, in spite of escalating the complaint to James Dimon and Gordon Smith of Chase Executive Management and VISA CEO Alfred Kelley.
Chase, unfortunately, approves of this tactic and despite repeatedly complaining to them, they have refused to do anything.
CBS is the biggest fraud on unsuspecting customers. It gives you a false sense of security when there is none to be had. CBS will approve all small claims while denying the large claims, and since there are more small claims than large claims, they can show a great experience rate and claim pay-up rate. A scam that Insurance Regulators and AGs should investigate.

If you’re one day late with cc payment they wack you with ungodly fees. They’re pit bulls when it comes to greedy fees. I wish Amazon would align themselves with a better bank. YouTube Warren/Dimon grilling before senate. They got billions in PPP $ from tax payers and then whacked us for 1.5B in late fees.

When i had a J.P. Morgan/Chase account I used to pay my Chases credit card with them through the Chase application on my android phone. You click "pay" then the site transmits and goes to a blank screen. You think, well, i clicked pay. It went through, yay another bill paid. Then days later I see a late charge on my bill. I scheduled a phone meeting with a branch manger. She said well show me what your are getting. I tried to show her the blank screen. I offered to send screen shots of exactly what the app was doing. She said send what you want. She confirmed that i was clicking the "paid" button. The screen transmits. We reviewed that it was connected to my checking account, etc. Finally she said well you did not get a page that says "paid" so you must not have paid. The late charge stays. Every month it did this. I continued to complain.
I paid every bill on time. With Chase it was always late. I cannot help what their application/web site does when you click paid. On my side it transmits to another screen. There android application has nothing to do with me. I think they purposefully designed there web site like this in order to collect late fees. I have paid bills on line and through apps hundreds of times successfully, but with Chase, not on time and no one will work with you to resolve. Why should they? they are getting paid late fees every month. Think about that thousands and probably millions of customers who tried to pay their bill on time. Then got stuck with a $39 dollar late fee because of some kind of flaw in the way the Chase application works. Must be nice to design something that does not work. Make people think it did work. Then tell them it did not go through and now you owe us a late fee every month. Finally, started going into the branch to make payment. With traffic, and banking hours had to take off work every time. Just to make sure they did not get the extra $39 late fee. Finally paid that card off and closed that account. When i finally closed and told the lady why i was closing she acted like there was nothing wrong with there application. Now they are suing Elon for making a "statement."? Don't we live in the land of the free and the home of the brave? Are owners of companies allowed freedom of speech without getting sued? Come On J.P? Oh I am sorry did some words hurt your feelings? Cause you a problem? Too bad. You recouped the $138 million that you are suing for through your faulty phone application.

Really just a horrible company, horribly managed and bad service. 10/10 would NOT recommend

I am a customer of chase bank but not for much longer. I don’t like the way they treat my president, my politics, my beliefs, nor do I appreciate the way they go after innovative minds like Elon Musk. Chase does not deserve my money and they won’t have it for much longer.

For some reason I just don’t like JP Anymore. Suing people like my friend - Elon…

Well looks like I'm adding another one star to Chase! Who's running this place anyway? Seems like the king of chase is very far removed from all us peasants!!
I digress... They held a settlement check for 187.00 drawn off Bank of America for 14 days. 14 days. I'm out of work. I needed to buy groceries. And I make too much unemployment to get food help. So I ate eggs and bread. And pudding cups. They say they will release it Friday. I guess we will see. Duncan, my lab mix, is sick of me measuring out his food.
31.5 million... Hmm.. I wonder what Mr. Dimon had for dinner.

Horrible customer service! One hand does not know what the other is doing!

Hold on phone forever!

You are very good until they stay a client but you throw them very fast just please keep your clients thank you

I made reservations for Caesars Palace with SNAP TRAVEL on 8/9 -8/10/2021 using my Chase Sapphire card. I arrived a day early. Caesars was to charge me for one night 8/8 and I already had a reservation with SNAPTRAVEL for the 9th. When I got home I saw Caesars charged me for 2 nights, one of them being the 8/9 that I already had reservations for. I called emailed to no avail- filed a dispute with my credit card company since I used the same Visa for both transactions & what I got was a letter stating the double charges were legit and stand... Ive filed with the BBB Chase didnt even look at my claim. How can you say being charged by the hotel and the booking company for the same night was legit? Worst customer service bank ever!! they could care less about their customers.

I live in New Orleans. Following Hurricane Ida, for some reason it is almost impossible to find a working ATM in my neighborhood. I have called once to complain but it’s an ongoing issue still. There is no reason for there to be lines 8 cars long because only 2 of 4 ATMs are working and then after the wait.the machine says “unable to process at this time”. Called Chase again…..wait time to speak to someone was 15 minutes. Unacceptable. They obviously just do not care.

Not only is the backend old and slow, the front end is terrible. If you get a charge back on a card you can't find it, they made 20 or so categories for that.
Their buisness model is not very attractive. Cant reccomend.
I heard local credit unions are a thing but idk.

Oh and they had "bugs" where individuals had +/- 50 billion on their account. Ya know, just as they get the ON RRP for a few hundred billion over night. Totally a coincidence

The next stage of the Covid pandemic has already begun.
The looting of foreigner's bank accounts.
My account with 1500 US Dollars has been suspended by JP Morgan Chase. I can't access my account anymore online or travel back to the US to get my money back. The US government of course supports this procedure. Over 30 complaints have been filed with the CFPB and they ignore the case.
Banks will start now to use the Covid travel and border restrictions in order to freeze bank accounts and withhold the money with the support of financial regulators and governments.

I’m trying to engage with Chase on their app but it is useless - why anyone would want to open a current account with them defeats me - don’t waste your time - stick to uk banks

ABSOLUTELY,POSITIVLY DO NOT TAKE A JOB AT THIS SO CALLED FRIENDLY COMPANY. I WAS HIRED THER IN 2016 AND MORTGAGE LOAN CLOSER. THE TRAINING SUCKED. THEY CONSTANTLY CHANGE THE POLICIES. AND AS A MORTGAGE LOAN CLOSER THERE WHICH I WORKED FOR (3) YEARS AND WAS A GREAT PRODUCER SENDING LOANS TO TITLE COMPANIES. LIKE 25-30 PER DAY. THEN THEY TRANSFER TO A TEAM I KNOW NOTHING ABOUT AND WAS NOT PRODUCING AS I SHOULD. THEY SUCK FOR RELEASING ME. THEY TREATED ME LIKE S@#$. THEY WILL TOSS YOU AROUND LIKE A POKER CHIP AT A CASINO. I WAS IN THE MIDDLE OF GETTING A HOME AND COULD NOT GET IT BECAUSE OF THEM. MY WIFE IS DISABLED. NO INCOME NOW. JAMIE DIAMON THE CEO IS ONE BIG PIECE OF S@#$. PERIOD.

Everything started off fine for the first 6 or so months, then the fees started rolling in. First I got hit with a $34 overdraft charge while my account was well above zero, turned out to be a “rare system error” that “shouldn’t happen again”, but they apparently can’t reverse the accidental charge because the system won’t let them. (I call bull[crap] on that one) Next came the 100$ fee that they somehow can’t tell me what it is. Followed by a 20$ processing fee for a purchase I made at a Canadian retailer. And the list goes on. Mind you, none of these fees are reversable according to their support people. The agents were nice but firm about it. Somehow their supervisor was always out of the office or unavailable. Their credit cards are, to be frank, lackluster. Nothing special, just your run-of-the-mill credit card. Savings accounts are unusually confusing.

Pros
- (Mostly) Freindly support
- Nice interface with few bugs
- Monthly fees are easily avoidable as long as your not broke as f(udge)

Cons
- Excessive hold times on the phone (2-3 hours on average)
- Weak security
- Debit card PIN can only be 4 digits—should be able to set 6+ digit PINs
- Below average credit cards
- No customizeable debit card designs
- Beware the hidden fees

6/10 – If you have a choice, go somewhere else. If not, you’ll survive