JPMorgan Chase & Co. Bewertungen 259

Chase’s website is buggy, getting help is extremely difficult, and the people you deal with are unpleasant and dismissive. If you’re looking for a bank that values accuracy, accountability, or good customer service — this isn’t it.

Worst business banking experience ever. They don't care about you or your business.

Terrible experience with new account opening unit. JP Morgan wealth management insists on obtaining a copy of my SSN card and DL for AML/CIP compliance. AML/CIP regulation DOES NOT require an institution to obtain and keep copies of ID documents. Only need to have them reviewed and confirmed. This can be done in a branch in person. JP Morgan’s decision to keep copies puts a person at risk for identity theft. I would avoid ANY bank that takes it upon themselves to put you at risk when not needed. Needless to say I opened my account elsewhere.

I was promised a new debit card in 48 hours and it arrived in 24 hours
Now that’s customer service
Being a chase alum this makes me happy

How could this ceo feel like this????? What if we all move our accounts since he feels tariffs are so good

This useless bank kept my hard-earned money for 40 days as an intermediary bank in a SWIFT transfer and finally decided to return my money to the original account after 40 days without providing any reason and after making multiple complaints.

AVOID them at all costs!

Although they mention several times in their on hold message about how much they strive for great customer service, nothing could be further from the truth. I was disconnected no less than four times when attempting to file a fraudulent claim on my credit card.

SHAME ON THIS SCROOGE!!
You need to HELP Elaine Silverberg!!!

The hiring process is a complete waste of time. They pull your record from two decades ago, then require you to provide the same documents. Which in most cases is a waste of time, the criminal background is going to reflect the same charges if any. Why make us provide documents from twenty years ago just to tell us we failed the background check? When you knew it wouldn’t pass in the first place. Ten years is understandable but requiring someone to provide documents from twenty years ago and then base your offer off what those documents say makes no sense. If you even have a parking ticket in your name from two decades ago don’t even bother working here. Don’t even waste your time trying to submit documents from twenty years ago. Once an employer ask you for historical documents, kindly decline and move on to a better opportunity.

Very unprofessional and dishonest company. I will never do business with them in the future.

Business Checking Hacked for $4,990.00 and Chase Refuses to Refund the Money! This happened on 10/29/2024 around 9 am at my home office. Not long after my most recent login on my laptop that day, I received a text alert that an ACH Employee Payee was created under the name David Roberts. This was on my business checking account I have with Chase Bank. Shortly after, I saw a payment of $4,990.00 in Real-Time ACH going to that new employee just created. I called Chase Bank immediately and locked my account. Luckily, I caught it quickly enough because they would have sent another $4,900.00 to the same ACH Employee David Roberts. I was able to have Chase lock the account just in time for the second payment to get rejected which happened within less than a minute. All this was happening while I was on the phone with them. Unfortunately, they said they couldn't reverse the first initial ACH payment because it was sent in real-time. After I had them lock the account temporarily, I was transferred to the claims department to put in my claim to get my money back. Based on the conversations with multiple Chase employees, this was going to be open and shut. They said that once approved, I would receive my money back within 5-10 business days. After that time had passed, I received a letter in the mail stating the claim was denied because they considered the transaction to be valid since it showed my laptop logging in just before the incident. To be clear, I was not logged in at all from my laptop when this was happening. I logged in on my phone to see if the transaction really happened before calling the fraud department. I am a self-employed business owner. I do not have any employees nor have I ever paid one. Also, you would see my spending behavior in my transaction history where I only pay my vendors, credit cards, and other bills related to the business.
I had the claim reopened multiple times with the end result being the same. I was able to get it reopened one last time before Thanksgiving, but after the holidays, I received another letter stating the claim was once again denied. I've tried everything to get Chase to do what is right. I've filed complaints with the Attorney General, BBB, etc. I also filed a police report with the Medina County Sheriff on 11/19/2024 (Report# 24003193). Because it was a cybercrime, it is very unlikely they will find the perpetrator so I can receive restitution. I even researched and tried to find a way to prove my laptop was hacked (you can see my browsing history since the incident showed me making nothing but efforts to find a way to get my money refunded). The only way I could get Chase to refund my money was to spend more than what I lost on either a forensic computer analyst to provide evidence that I was in fact hacked or a lawyer to file a lawsuit against them. This is now a lose-lose situation for me. Anything I try will just end up forcing me to spend money on something I may not get back. With the holidays coming up, it's making it very difficult for myself and My Family. My next step is to let the world know about my experience and to think twice before signing up or staying a customer of Chase Bank (JP Morgan Chase). I really hope Chase can redeem themselves and do what's right, but I'm not holding my breath. If anyone looked further into this, they would definitely see that Chase is just trying to get out of paying me back due to some loophole they created.

They have the wrong public information for security checks, they want people to fail the security checks so they don't get the great cards they have

This company is pathetic! Right now in the middle of the busiest shopping time of the year I can't sign into the app! The guy I had to spend 30 valuable minutes talking to...who gave every stupid excuse in the world...finally told me to uninstall and reinstall. Good God! They evidently don't pay their IT folks enough. I never have this problem with any other app I have and I use many! No wonder less than 2 stars on here. I would give "0" if possilble.

Chase from north andover he offered us a line of credit, but Nelson Santos, was forcing us and pushing for a credit card he lied to us by saying that as a business we could not get a line of credit,
2 i told mr chase do not contact us through our personal information because it has to be through our business phone and email but mr chase and mr Nelson Santos also did not respect our privacy and decided to do so, the lady who make the appointment to was forcing us for a credit card wich we never wanted very disrespectful if someone doesn't want a product and asked you for another product DO NOT FORCE THEM For THESE REASONS WE DON'T WANT ANYTHING TO DO WITH YOUR BANK PEOPLE DONT NOW HOW RESPECT OTHERS DECISIONS VERY UNPROFESSIONA.

My daughter just had a very bad experience with JP Morgan Chase. She opened up a savings and checking account from one of their offers and deposited money. Then they closed her account and will not give her her money! They closed it because she made deposits into her account a few days in a row to meet the required amount to be deposited to get the bonus from opening up a new account. They did not contact her or anything and just close the account and now a couple thousand dollars she cannot get and they said they're going to mail a check. This is such a bad experience for an 18-year-old opening her first own account
She went to a branch to find out what was going on and they did not help and were not responsive. I would not recommend taking Chase up on any of these offers. They send through the mail to open up a new savings and or checking account.

I sent a complaint via consumer affairs. The Company CHASE has done NOTHING. My account was made inaccessible when I tried to send money to my daughter's Chase account Now they suggest I call a number that I've called numerous times before. They are determined to thwart my ability to access my accounts. What proof of my identity do they require? I sent a copy of the letter they sent to me. How could I fake such a letter? Their response is disgraceful. It would have been so easy for them to grant my request but they are too lazy or obstinate to do it.

ATMs are constantly broke down every week at Harrodsburg road. Manager there is very rude!!

I should have known
This company is HORRID!! The worst part is I DON'T EVEN BANK WITH THESE CLOWNS!!!!!
New business owner here and was searching for business lending options, when this outfit came up with several others, however they had Numerous offers on the table, ALL FOR CHECKING or WEIGHING MY QUALIFYING OPTIONS,...with an ALLEGED SOFT INQUIRY to be done, again...I am a NEW Business Owner, I have never done any business with the entity before so I thought, let's just see what their offer is...
I was immediately DENIED any Business Funding/Credit no matter the fact of my personal Credit Score being over 750. No worries, never worked with them before anyway, however these JACK CLOWNS did a HARD INQUIRY on my Credit that immediately dropped my score and when contacted about it did the Run Around Game by transferring me 5 TIMES!!!! Then left me on hold whilst waiting for a Super/Mgr to assist for over 20 minutes!!
THIS BANK(and I use the term Bank loosely) SUX!!!!!!!!!!!!

Super easy simple instructions

Chase has denied disputed charges on my credit card from a taxi driver that charged me a total of $2367 for a $5.00 taxi ride. They said because my card wasn’t stolen their “investigation” decided the charges were valid. Chase has not provided me with any evidence from their investigation. Chase themselves sent me a text alert warning of suspicious charges at the time these charges were pending and I responded immediately confirming the charges were fraudulent. I disputed them, as instructed, once the charges were posted. This is my business card. I’ve been a loyal customer and paid them thousands of dollars in interest over the last 20 years. I’m appalled they can charge me for such blatant theft. I might as well have been robbed in broad daylight for all they care.