Jolie Beauty USA Bewertungen 

368
TrustScore 3.5 von 5

3.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Shipping took over a month and nothing arrived. I had to email them twice for them to answer and tell me they didn’t have two of the three items I ordered weren’t in stock and would I like a replaceme... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’ve always struggled with finding a cool tone bronzer/ cream contour. Any product I tried always left me looking quite orange compared to my pale skin. Now that I have two different shades of the sku... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've only tried the eyeshadow palettes so far. But they are amazing. Great pigment, easily blended, no patchiness, no eyeshadow base needed for long lasting colors. Their glitters are also an am... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great quality products and the pigmentation on the eyeshadow pallets are amazing! The matt lipsticks last really well but avoid eating a lot of food as they can flake off. There was a slight delay wit... Mehr ansehen

Unternehmensdetails


Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

368 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.5

Alle Bewertungen

(368)

48 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Magical

Ordered and arrived promptly and in good condition. The packaging is beautiful and the pans are a nice large size. The quality is amazing, so much pigment and the best glitters iv tried. I don't normally use them because they are so messy and scratchy but these are nice. I love the duo chrome shifting shades and the shimmer toppers. Nothing in this palette let me down. It is a bit more expensive than your drugstore palettes (alot less than other high end ones) if you want to treat yourself or have problem skin then I think it's well worth the money. I would buy from Jolie again and recommend them.

24. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good products & service

I have ordered from this company quite a few times-order processing and postage time is usually quite quick. They run sales and promos fairly often, and the products I have bought have been lovely.

10. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Super slow shipping & no contact

The eyeshadow pallets are awesom, the liquid lipstick are a bit meh but the customer service side sucks. I ordered the 17th (Sunday) so I don't expect shipping that day but today is the 22nd and I still have no update, no delivery, no reply to my email or my tweet! I paid for 2-3day shipping so if it were shipped Monday it should have been here today but I have had no update of any kind! If you're buying from them in a rush, don't bother or if you're ordering don't pay for the fastest shipping because you won't get what you pay for! The fact that I can't even get a reply to my email makes me angry, none of us are valued customers and I probably won't be buying anything after this order ☹
Will be a week tomorrow, still not here and had no update from Jolie. I managed to get a reply in the form of a tweet to send an email as apparently they had replied to all the tickets they had open but yet hadn't replied to mine. So I sent another, still no reply and had no more replies on twitter! I today opened a PayPal dispute, they clearly aren't going to reply, send me my order 😔
So I asked them to not send it after they finally replied, they sent it anyways and they want me to to close my PayPal dispute but PayPal says I shouldn't if I'm waiting for a refund because I can't reopen the dispute but Jolie says they can't refund when I have a dispute open but they don't reply to my dispute!

22. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great product

I've ordered 3 pallets now and couldn't love them anymore. I have really sensitive skin and this has no reaction at all. Super fast delivery and a really good selection of colour. Thanks Jolie ♥️

28. März 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sorceress Palette- gorgeous

Ordered the Sorceress palette, quick delivery, well packaged. This palette is absolutely stunning, the colours are gorgeous especially the duo chromes and glitters. The formula is soft, buttery and super pigmented, it blends effortlessly. Would recommend and will certainly order more products in the future.

27. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

If I could rate this 0 stars I would

If I could rate this 0 stars I would! Paid for next day delivery, 72 hours on still no delivery made, Royal Mail don’t even recognise the supposed tracking number they sent! Tried emailing customer service and no responses.. can’t help but feel I’ve been scammed!!

27. Januar 2021
Bewertung ohne vorherige Einladung
Jolie Beauty USA-Logo

Antwort von Jolie Beauty USA

Hi Stacey,

We are ever so sorry to hear that you haven't received your order via Trust Pilot.
Unfortunately, we don't seem to have a message about this in our inbox from you. We would love to help you amend this right away!

I can see the order was made and dispatched on Monday 25th January, and you paid for first class shipping (not next day delivery) which means it can take 1 to 2 working days. Meaning your order would only be due to be delivered today (the 27th)

We have emailed you with a full tracking number.
Although, please be aware there are 2 working day delays on all postage at the moment due to the pandemic.

If it is not delivered today, we can look into this for you further.

Jolie Beauty x

Bewertet mit 1 von 5 Sternen

Terrible customer service as soon as I asked for a refund

Placed an order on the 11th January, wasn’t given any tracking information other than a number which did not work on the Royal Mail site.

I emailed them on the 17th asking about the whereabouts of my package was, they got back to me straight away saying that it had been delivered etc they asked me to write and sign a statement saying that I hadn’t received it- so I did. On the back of that I asked what would happen in the meantime, and was told I had to wait up to 48 hours for Royal Mail to get back to them and because it was a gift it wouldn’t get here on time so I asked for a refund instead of a replacement.

Now baring in mind when communicating via email they were responding within a matter of minutes, but as soon as I asked for a refund, nothing. It has now been a week since I requested a refund and I’ve heard absolutely nothing back, I chased this up yesterday and today- still no response even though I did everything required of me.

Judging by the looks of the reviews they are reluctant to give people their money back. So I will be contacting clearpay regarding a refund.

I highly recommend avoiding this company.

Here’s an update to your response, I’ve given a week for a response. Not a day. All you had to do was respond instead of ignoring me and it’s quite fully that you give far more information on here rather than in your condescending response.
I have had no email from you two days ago.
If I’ve had an issue with any other company in the past they’ve sent out a replacement immediately or offered a refund. Like I said, terrible customer service.

I do not want replacement items. I want a refund. They are of no use and I refuse to support your company.

26. Januar 2021
Bewertung ohne vorherige Einladung
Jolie Beauty USA-Logo

Antwort von Jolie Beauty USA

Hi Michelle,

We are sorry that your order has gone missing. I can see from the customer service thread that we have responded to you saying that we've opened a case with the Royal Mail 2 days ago. Because of the postal situation and Covid19, they are unfortunately taking a little longer than usual to get back to us.

Because the status of your parcel is showing as fully delivered, I'm sure you can understand we unfortunately cannot instantly refund you until we hear back from them.

We are happy to keep assisting you with this false Delivered status of the item, by continuing to pursue this case with the Royal Mail. However we will need longer than the 24hours you have given us before leaving this review.

We will happily send replacement goods when the Royal Mail confirms the item has not been delivered.

Thanks for your patience on this matter.

Jolie Beauty

Bewertet mit 5 von 5 Sternen

On valide.

Livraison rapide malgré le covid. Les produits sont arrivés en très bon état. Y'a plus qu'à les essayer maintenant haha
De plus, je le suis inquiétée avec certains avis, mais le services client m'a très vite répondu et rassuré sur l'état de ma commande.

26. Januar 2021
Bewertung ohne vorherige Einladung
Jolie Beauty USA-Logo

Antwort von Jolie Beauty USA

Thank you so much for your lovely review, Aurore!

Bewertet mit 5 von 5 Sternen

Excellent quality

Excellent quality, high pigment eyeshadow and beautiful glitters. The sorceress pallet is possibly the most beautiful eyeshadow pallet I have used in years. I love the array of colours, You can make so many different looks with this pallet, and the glitter works well without glitter glue. The Delivery was fast. I will definitely be buying more products from this brand.

22. Januar 2021
Bewertung ohne vorherige Einladung
Jolie Beauty USA-Logo

Antwort von Jolie Beauty USA

Thank you Nadine, we really appreciate your review!

Bewertet mit 5 von 5 Sternen

Jolie Beauty products are amazing!!

I bought an Air Matte Liquid Lipstick and a Radiance Essential Collection 18 Shade Eyeshadow Palette - OMG, I absolutely love both products!! The lipstick stays on for ages - it's incredible. The Eyeshadow Palette is stunning - from the beautiful sparkly packaging to every gorgeous shade on the palette. Highly recommend both products!

21. Januar 2021
Bewertung ohne vorherige Einladung
Jolie Beauty USA-Logo

Antwort von Jolie Beauty USA

Thank you Jazzy, we appreciate your amazing review!

Bewertet mit 5 von 5 Sternen

I love Jolie Beauty

I love Jolie Beauty. They have amazing products, great customer service and pretty fast shipping to the US. They are definitely my favorite place to order makeup from, especially with their products being cruelty free and vegan. Even the glitter they have is biodegradable which is amazing! I definitely recommend ordering from them especially if you need awesome eyeshadow palettes!

21. Januar 2021
Bewertung ohne vorherige Einladung
Jolie Beauty USA-Logo

Antwort von Jolie Beauty USA

Thank you for your lovely review, Amanda!

Bewertet mit 5 von 5 Sternen

Local, bold, better

I tried several products from Jolie Beauty and, so far, I've been always happy by its quality, style, colour range and performance.

The customer service is very kind and fast and shipping are as well, I live in the same city.

I love supporting local business and I couldn't recommend more than I do!

14. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

I really really wanted to like this…

I really really wanted to like this product but sadly I don’t...
I was using glossier future dew but saw this and decided to give it a go.
It’s ok as a night oil but it’s not a primer. My makeup slides off my face sadly. Also I CANNOT stand the smell...it’s like petrol or diesel. Absolutely vile I’m afraid.
I will continue using this at night but I probably wouldn’t waste your money for an oil based primer / product for the day.
I have used it on its own and it does sink in ok but really I’m sold on this.
Sorry

12. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Love this company

Love this company, first of all the delivery was super fast .I love my vivacious pallet and neon pigments. The colours are so vibrant,blendable and have stayed on all day.

I have already placed my order for 2 more palettes and more pigments. Cant get enough of the glitter !!

9. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Loving Jolie Beauty ❤️

Came across Jolie Beauty by chance on Instagram. Like a lot of people, I am always looking out for a unmovable lipstick that won’t smudge under a face mask. I ordered two shades of their pink ‘Air Matte Liquid Lipstick’.

I couldn’t be happier. They are gorgeous, plus they won’t shift a millimetre and they’re not tested on animals. Great price wise. Arrived quickly and they have an easy to navigate website.

I am one very very satisfied customer. Huge thanks.

14. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Le top ! 🖤💜🖤💚🖤

Une des plus belles palettes que je puisse avoir ! La Sorceress est magnifique et de qualité ! J'ai profité d'une petite baisse de prix pour l'acheter et je ne regrette pas du tout ! Je pense retourner sur le site pour acheter plus de choses si la qualité reste aussi bonne !

9. Dezember 2020
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr