Jolie Beauty USA Bewertungen 

368
TrustScore 3.5 von 5

3.5

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Shipping took over a month and nothing arrived. I had to email them twice for them to answer and tell me they didn’t have two of the three items I ordered weren’t in stock and would I like a replaceme... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’ve always struggled with finding a cool tone bronzer/ cream contour. Any product I tried always left me looking quite orange compared to my pale skin. Now that I have two different shades of the sku... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've only tried the eyeshadow palettes so far. But they are amazing. Great pigment, easily blended, no patchiness, no eyeshadow base needed for long lasting colors. Their glitters are also an am... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great quality products and the pigmentation on the eyeshadow pallets are amazing! The matt lipsticks last really well but avoid eating a lot of food as they can flake off. There was a slight delay wit... Mehr ansehen

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3.5

Akzeptabel

TrustScore 3.5 von 5

368 Bewertungen

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3.5

Alle Bewertungen

(368)

48 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Super!

Shipment was quite fast and sticked to delivery info on the site. I bought Spellbound pallet and it arrived well protected and with no damages.
Eyeshadows are stunning!!! Pigmented and blend very easily
I would definitely suggest Jolie Beauty 💜💜💜

10. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Hit and miss service

Bought £90 of items over a week ago, one of them is a pre order. Their website keeps changing the date that pre orders are shipped from yet there’s people on social media saying they have theirs yet the dates keep changing.

Edit: someone did eventually respond from customer service - it was hard getting an answer though. Pre order dates changing and holding up the rest of an order isn’t great service, and as a first time customer I did begin to wonder if I’d been scammed. The products are brilliant but the communication is very hit and miss and it took about two weeks to receive the items I’d ordered on next day delivery. I’d use them again but not for pre order.

10. Oktober 2024
Bewertet mit 1 von 5 Sternen

Spellbound lipstick

Bought the Spellbound lipstick, priced £14.99 after seeing it on sponsored ads. I never would have spent this amount of money on a product without seeing it usually but hoped it would be ok, it wasn't. The lipstick isn't well pigmented, doesn't apply well - leaves patchy coverage and isn't the deep purple colour it suggests. Also it doesn't have a metallic finish, more like a glitter throughout instead. It dries to a very uncomfortable stickiness that feels horrible and doesn't last and transfers easily. I emailed back with my complaint and their customer service was woeful. Plainly stated that they do not offer satisfaction guarantee for this product and will not refund me. I replied again saying this wasn't good enough and they have ignored me since. Do not buy this product.

14. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor customer service

I can't comment on the products as I returned my items due to unexpected vet fees around the time of ordering. However, I'm really disappointed with the customer service. I emailed them to cancel swiftly after ordering and they were more than helpful in giving me the return details, however since shipping the items, I've emailed several times and reached out to JB's social media, and no one is getting back to me to let me know where my refund is. I had ordered a palette previously which I loved but this whole experience has put me off ordering with them again

This morning I've recieved an email apologising and saying they could only find the only email from me and are processing my return. Will update when the money is received

6. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beauty & Quality

I have made many purchases with Jolie Beauty & have never had an issue. Items are shipped quickly, arrived undamaged (so packaged well), & the quality of the products are top notch. I definitely recommend their products to my friends.

15. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrible quality and terrible support

This brand was recommended to me so I decided to place a big order to save on shipping costs to Belgium. Big mistake!
I was very excited when I received my order of gel eyeshadows and lipsticks so I tried them on right away.

The eyeshadow formula is a disaster, like cheap liquid glitter mixed with glue... after 20min of wearing them they started flaking off, the glitter got into my eyes I started tearing up. I had to remove all make-up. When I removed it I could immediately see how irritated my eyelids were. They were literally red and raw and I was still tearing up. This lasted for almost 3 days! And I've never been allergic to any makeup. When I reached out to them it took weeks to get a reply and they only said they had waranty for products not being satisfactory, this incident goes beyond not satisfactory in my opinion... they asked for medical records for their data but could not help me out with a refund or compensation in any way.
I'm not sending medical records to some brand that won't help me out with issues with their products!

Also stay away from the new formula lipsticks, the old ones are great but the new formula is so dry it crumbles off after 1 or 2h.

Never again! Please be careful with their products.

*Edit since their quite hostile reply:
They did indeed offer me to return the unused items, but in a previous mail I wrote them that I tested both colours of eyeshadows.
Which means they both have been opened (logic right?)
Returning whatever is left for a refund is just as expensive with shipping from outside the UK than keeping them and throwing them away.

About the lipstick, I only have 1 of the new formula and 3 of the old formula.
Those 3 old ones are indeed great, the new one not so much.

And honestly, a picture of the reaction is one thing to ask and I would have no issue with that. But medical records or a note from my doctor goes beyond inappropriate to ask especially while they make it clear in the same email they can't (or won't) help me with a refund anyway.

So no, if you won't help me and only offer to have me send back 2 items from my entire order to get a refund for those but shipping is on my costs. Then I won't send you anything from my doctor.

25. Oktober 2024
Bewertung ohne vorherige Einladung
Jolie Beauty USA-Logo

Antwort von Jolie Beauty USA

Unfortunately, when a customer contacts us demanding a refund without having to return the products because they have had a reaction, we require some more information before we can issue a refund.

Our request for more information was written like this:

"We are sorry to hear you don't like the Chameleon Eyeshadow product and that you may have had a reaction.

Do you have a photo and medical note of the reaction you had, so we can make an entry into our Product Information File?"

We believe this is a fair question to ask as you have requested a refund.

We did also ask for you to start a return on the unused items to proceed with a refund for them, but it seems you just wanted a refund for them without retuning them .

In relation to the lipsticks,

In your first email to us, you praised the lipstick quality twice and your statements were as follows.

'The lipsticks are amazing, I can only praise and recommend those just like I was told when your brand was recommended to me.'

'I would kindly like to ask if it's possible to get a refund for the eyeshadows only? As I said I am very pleased with the lipstick.'

So you have only developed this opinion following not receiving a refund as you requested, without returning any of the goods.





Bewertet mit 5 von 5 Sternen

Omg !!

Omg !!! After feeling down cause I did go to purchase from a very similar gothic make up brand from America 🇺🇸 I will not mention
And they wanted £15 lipstick and £16 postage to the UK...so I said no
I found Jolie Beauty- same goth make up as America but only £2 postage so I was thrilled :)
Bought the Jolie Beauty Vampyrism pallette for Halloween and it did not disappoint, beautiful nudes one side for the transitioning vampire and beautiful reds the other, Pigment amazing, glides like butter - definitely a must if you love dressing up in black and red - absolutely gorgeous- ty Jolie Beauty x

23. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Non è il top

Ho acquistato una tinta labbra viola scuro che si chiama Incantation. L'ho provato appena è arrivato e non l'ho trovato affatto di facile stesura. Il pennellino sembra raccogliere poco prodotto e quel poco è piuttosto secco cosa che rende le "passate" piuttosto disomogenee. Pare una confezione che sta per terminare. Dopo varie passate e sistemazioni il colore risulta davvero bello. Un vero viola gotico. Altra nota dolente è il sapore. Il rossetto sa di petrolio. Il che non è certo piacevole. Sinceramente mi aspettavo di più da questo marchio.

11. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have six of their palettes I love…

I have six of their palettes I love everyone. Haven't had any issues so far but I haven't used every color yet. I recommend everyone try this brand. I've not tried any of the other products because I just can't afford to get everything but if I could I would love to try all the other goodies they make. I'm truly wanting Til Death and Spellbound. I use them on my YT channel. The packaging is beautiful.

7. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Inconsistent quality

Beautiful packaging but the actual products are disappointing. The quality is not consistent, there can be a top notch pigment in one pan and completely non existent in another, and all of this inside one palette.

Infinity Gel Liner in black was completely dried out and unusable.

Prime Time and Line gel liner in “Bloody Burgundy” is a gorgeous color in a soft, creamy consistency with great color payoff.

Liquid lipstick in “Haunted” is a gorgeous color that I got many compliments in. It doesn’t feel too bad on the lips for a liquid lipstick but it dries so fast that you gotta be super quick with applying.

My order took almost two month to arrive. I was already sure I got scammed but the customer service was nice and gave me an extra eyeliner. Too bad it was dried out and unusable.

Minus points for making it impossible to leave a review on their Shopify.

I won’t be buying from them again. Too bad. Their palettes are beautiful.

12. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Customer Service received

Beautiful products although I received an item damaged (not their fault) I contacted them to advise and was offered a voucher and a way to fix the palette (minds blown - didn't know you could do that and now it's fixed) or to post another. I chose the voucher option and have ordered more bits ❤️ Thanks to Katie for sorting this out so quickly.
Order ref 126812

5. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Love this brand

Love this brand. As a goth girl it's not always easy to find makeup that fits my aesthetic, but Jolie Beauty nails it every time.
A couple of friends also were amazed by their Siren and Sorceress palettes :D

3. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Happy accident

I stumbled upon Jolie beauty cosmetics via ads on Facebook and was hooked from day one. I now have the sunset pallet, the zombie palette, and the sirens palette. I even got my mom the sirens palette and she absolutely loves it. I love the variety and shimmers because anything at Sephora lately has been nude, matte and dull. A plus all around for giving me variety and color in eyeshadow again 👍👏😁

5. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Love love love this brand

Love love love this brand. As a goth girly it's not always easy to find makeup that fits my aesthetic, but Jolie Beauty does everytime.

I've had several products from this brand including the Sirens palette, foundation brush and a few different shades of the air matte lipsticks. All of them have been amazing and exceeded my expectations, especially the air matte lipstick. I have had all sorts of matt lipsticks from different brands but none of them can compare with the staying power of the Air Matte lipsticks from Jolie Beauty. Also I'd been after a forest green lipstick for ages and really struggled to find one, but Jolie Beauty has one and it's stunning.

If you haven't tried this brand before and you like things that are a bit different and edgy then give it go. You won't be disappointed

22. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Zombified palette

I received my palette quickly within a few days, well packaged. I just love how it has neons, shimmers and pressed glitters in it. It was value for money and I def have a few more I would like to buy.

16. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliiant

I am so happy with latest products I have ordered, the Second Skin Concealer and Til Death Palette. The concealer is immensely pigmented, smooth and comes in a much bigger than standard tube. I'm sure I could use it as a foundation.
The Til Death palette is phenomenal, the colours are so very pigmented (like all Jolie products), go well together and are perfect for everyday and ANY occasion. Very happy, as usual.

8. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I absolutely love jolie beauty products

I got the jolie beauty golden skies eyeshadow palette for my birthday the packaging was amazing and the colours were so vibrant and beautiful the pigment was perfect the eyeliner was amazing as well applying it was easy and was a lovely black as some are too light and rub off easily

3. August 2024
Bewertung ohne vorherige Einladung

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