Joe & Seph's Gourmet Popcorn Bewertungen 

235
•
TrustScore 3.5 von 5

3.4

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Found foreign objects(strip of paper and a light human hair in bag of Black pepper/goats cheese popcorn delivered unopened by Ocado today.

Bewertet mit 1 von 5 Sternen

The popcorn is, well, popcorn with a bit flavouring added. Meanwhile, the packaging could be used to deliver high-end watches. Just received 270g of popcorn delivered by two separate vans wrapped in... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My son (8) enjoyed your vegan advent so much! He said it's the best advent calendar he's ever had and his favourite flavour was the olive oil one, although he loved all of the flavours. Thank you for... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Won a selection box of gourmet popcorn from Daymade, it was a prize I chose, and oh my goodness I'm SO glad it did! Every single one of the flavours has been amazing. The one I was most dubious about... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Popcornladen
  2. auch in
  3. Lebensmittelanbieter
  4. Lebensmittelhersteller
  5. Lebensmittelproduzent
  6. Süßwaren

Informationen, die aus verschiedenen externen Quellen stammen

Award-winning, handmade popcorn and caramel sauces, in over 50 flavours!


Kontaktinformationen

3.4

Akzeptabel

TrustScore 3.5 von 5

235 Bewertungen

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Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 90 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.4

Alle Bewertungen

(235)

26 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I mean I’m not or didn’t think I was a…

I mean I’m not or didn’t think I was a massive popcorn fan but this stuff though 😋 I mean oh my god!!! As soon as you taste it you realise that this isn’t like any of the popcorn you’ve had before, this stuff is levels above all the others, I’d buy it by the kilo if I could, Salted caramel 🍿😋👌

17. November 2024
Bewertung ohne vorherige Einladung
Joe & Seph's Gourmet Popcorn-Logo

Antwort von Joe & Seph's Gourmet Popcorn

Hi Nathan,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Fantastic product and customer service

I have had this popcorn before and it is amazing so I ordered an Advent calendar as a treat for my granddaughter at university. I had a couple of specific queries about the product and delivery and they were so helpful and friendly in dealing with them for me. Excellent customer service. Thank you. X

4. November 2024
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Joe & Seph's Gourmet Popcorn-Logo

Antwort von Joe & Seph's Gourmet Popcorn

Hi Gillian,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Had to leave yet another review!

Had to leave yet another review!
This company is amazing.
Quality products, quality service, quality communication.
If only every company was so excellent.
Will be ordering more of the amazing products once we have enjoyed our Christmas order.
Thank you

11. Oktober 2024
Bewertung ohne vorherige Einladung
Joe & Seph's Gourmet Popcorn-Logo

Antwort von Joe & Seph's Gourmet Popcorn

Hi Gary,

Thank you so much for your wonderful feedback! We’re so pleased we satisfied you as best we can. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

We are looking forward to your next purchase.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Delicious products and excellent customer service

Delicious products. Also, Joe & Sephs include Northern Ireland in their QVC order deliveries, which is very welcomed and should be acknowledged as not many other food companies do so, leaving us disappointed! I have ordered a number of items for Christmas coming and have also ordered previously.

13. Oktober 2024
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Antwort von Joe & Seph's Gourmet Popcorn

Hi A.,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Went over and above to sort out my order

4. September 2024
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Pac,

Thank you so much for taking the time to leave us a review. We’re thrilled that your order was sorted out accordingly. Reviews like this make our day!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

The products are great but what I want…

The products are great but what I want to say is the customer experience is just as good as the products I messed up my order and with just a couple of very friendly and helpful emails it was all sorted if you like popcorn do not hesitate to use this company

3. September 2024
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Meg,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

World class all the way!

World class popcorn, world class service!

I’ve been a loyal Joe & Seph’s popcorn consumer for ten years now. Ever since I first tried their Cheddar Cheese popcorn, I was transformed. J&S popcorn are so good that I no longer eat any other popcorn.

The other day I reached out to their customer service with an inquiry. It came as no surprise when their service was on par with the quality of their popcorn.

World class all the way! Hats off, and thank you for being an amazing company in every single way!

29. August 2024
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Robert,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.

We are glad we met your expectations with our customer service and quality of the popcorn we have.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

After trying these chocolate Popcorn…

After trying these chocolate Popcorn slabs,I am addicted.
Best taste ever.

23. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Great service, even better popcorn!!

Well, firstly the popcorn is always amazing. It's pretty much the only popcorn I go for. Flavours are awesome and the best bit, for me, is that I never have to worry about unpopped kernels!

I'd never ordered direct form them before but on my first order made a mistake and ordered the wrong flavour. Messaged their help and got an almost instant response saying they would change the order and refunding the difference. Awesome service.

29. Juli 2024
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Bob,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Variety of flavours to choose from and wonderful taste

I remember my partner gave me different flavours of Joe and Seph's popcorn. I am not a fan of popcorn but when I tasted it, I enjoyed it. It was worth to try. My kids loved them. Just leaving this review now as I feel like I need to share my experience.

1. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Harold,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.

J&S 🍿🎩

Bewertet mit 1 von 5 Sternen

Beware

Wanted to purchase two advent calendars-total cost £60. I have two gift cards-one for £50 and one for £10 as my son said the site didn’t have a £60 one. It was there but it said it wasn’t available. Anyway on checking out I discover you can only use one gift card! Checked with customer service and they confirmed this. Doesn’t make sense-I know of no other company that I have purchased from that doesn’t allow more than one gift card to be used. Not happy and suffice to say I won’t be buying from this company again.

29. Juli 2024
Bewertung ohne vorherige Einladung
Joe & Seph's Gourmet Popcorn-Logo

Antwort von Joe & Seph's Gourmet Popcorn

Hi Lynn,

Following up on this with you. Our customer care team has provided options for you to resolve your concern. Kindly check your email regarding this. Hopefully, this will help you use your gift cards.

Hopefully, this goes in some way and you'll consider revising your rating and feedback left to us. Thank you for your understanding and continued support.

J&S 🍿🎩

================================================================
Hi Lynn,

We’re so sorry to hear this. We understand that you did not expect to use only one gift card. Please stay in touch with our customer care team via support@joeandsephspopcorn.freshdesk.com and they will help you further on this. It is already being discussed and hope that you can extend your patience whilst we solve your concern and provide you the best possible solution.

We aim to resolve your concern and hopefully, in some way restore your confidence in us.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

I have just received my first order and…

I have just received my first order and I am very impressed by its taste quality ingredients (considering what product it is and comparing other similar ones)

Will definitely buy once again

11. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Michael,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

Looking forward to your next purchase.

J&S 🍿🎩

Bewertet mit 3 von 5 Sternen

Very disappointed

Spent over £50 on popcorn from this business because I thought it would be trust worthy , they sent my shipment with missing popcorn which they did replace but then I realised some of the pop corn was out of date

7. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Tracey,

We’re so sorry to hear this. Please contact support@joeandsephspopcorn.freshdesk.com, quote your order number, and attach photos of the popcorn you claimed as out of date and our customer care team will make this right for you.

Hopefully, we can hear from you so we can resolve your concern and at least give us a chance.

J&S 🍿🎩

Bewertet mit 1 von 5 Sternen

Biggest rip off ever

Biggest rip off ever. No taste and greedy price for amount you get.

5. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Miss Leighton,

We’re so sorry to hear this. Is there anything we can do regarding the flavour? Please contact support@joeandsephspopcorn.freshdesk.com

Regarding the price, the price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating.

We hope this helps to explains the price point.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

It's Pop-Tastic from me!

Firstly, I love Joe & Seph's popcorn and buy bags for gifts. This year, everyone was given a savoury (my faves esp Blue Cheese, Celery & Walnut!) and a sweet. I needed the first batch I ordered pretty quickly. There was certainly enough info about posting during the busy Christmas period but I did reach out for a push in time for a gift swap which was no problem. It arrived on time, as did my second order. I took advantage of the discount. Without knowing about either of our purchases, I was sent a video from my sister in Boston of a Joe & Seph's giant cracker being pulled! Had I looked further, I would have bought one also. They loved it. Next year...Great customer service and popcorn is always a treat. Wishing a fab 2024 to all the team.

2. Dezember 2023
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Anne,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 1 von 5 Sternen

Waste of money

Chocolate pop corn. Tasteless popcorn and a bit of cheap milk chocolate! For the price if this tiny packet you could buy at least two decent bars of Tesco hazel nut milk chocolate. A total waste of money.

4. Januar 2024
Bewertung ohne vorherige Einladung
Joe & Seph's Gourmet Popcorn-Logo

Antwort von Joe & Seph's Gourmet Popcorn

Hi Frances,

We’re sorry our popcorn was not to your liking. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explain the price point. We respect your feedback on that.

Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? Hope you give us a chance on how we can work things out for you.

J&S 🍿🎩

Bewertet mit 2 von 5 Sternen

I was brought one of the milk chocolate…

I was bought one of the milk chocolate popcorn star boxes for Christmas and noticed that my gift giver had left the price on the bottom corner £9. Opening the box I find a small peanut styled bag containing a meager 105 g of the product, couldn't be right surly??
So, I read the packaging about the gourmet side of the business and was expecting a chocolate popcorn delight! But NO very average, if anything the corn was a little soft. I rarely comment on Trust pilot but I thought I should check on the reviews. To my surprise it had about 75% positive reviews and a four star rating. Pretty good, although short of the aim to be producing the best popcorn/chocolate combination in the world. Now don't get me wrong it's got chocolate on it, so I'm going to eat it, will I buy any more at £8 plus £1 for a gift? Not a chance. I would far prefer a bar of quality chocolate and some butterkist for a third of the price and more quantity. Even if the whole star had been filled with the product instead of 85% fresh air, it would have been over priced.
If it's the hand made aspect that is making these £8+ take my advice, get a machine to push the popcorn into the chocolate and halve the price, you will sell more.
One further note,if this product is hand made why did one of the stars contain an unpopped piece of corn? Sorry but it's a no from me.

25. Dezember 2023
Bewertung ohne vorherige Einladung
Joe & Seph's Gourmet Popcorn-Logo

Antwort von Joe & Seph's Gourmet Popcorn

Hi Vincent,

We’re sorry our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! We understand that there should have been no unpopped piece of kernel on it. We made sure we also properly labeled our popcorn and provided the utmost warning regarding unpopped kernels. Nonetheless, your feedback is highly appreciated, and thanks for letting us know about it.

The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explain the price point. We respect your feedback on that.

Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? Hope we can work things out for you.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Great popcorn, great service from Sarah

Great popcorn! I had a small issue with my advent calendar 2023. Having had calendars the previous years it was a little disappointing. However, my issue was swiftly resolved and within a coupe of days I was enjoying even more delightful popcorn. Thank you Sara.

21. Dezember 2023
Bewertung ohne vorherige Einladung
Joe & Seph's Gourmet Popcorn-Logo

Antwort von Joe & Seph's Gourmet Popcorn

Hi 8oriel,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Good customer service

I forgot to claim my first order discount but was pleasantly surprised that the company reminded me and refunded it through PayPal. Thank you! More importantly, the popcorn looks great in its retro glass jar. I'm sure my son will love it.

15. Dezember 2023
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Roger,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Advent calendar gone wrong

After purchasing the advent calendar and been let down with the popcorn being soggy and stale . I can honestly say customer service is a 100% customer focused . So apoligetic and arranged for a christmas box to be sent out to us . The popcorn is so tasty and delicious, totally made up for the disappointment in the calendar, shame too as the calendar concept is awesome but hey these things happen . Problem quickly solved . Thanks again Sarah at customer service.

3. Dezember 2023
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Gillian,

Thank you so much for your feedback! We’re so glad you are amazed with the customer service and the help given to you. We understand that there are instances when we will encounter issues, but with proper communication, we can always find a solution to your problem. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

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