Jampack Bewertungen 

65
•
TrustScore 4.5 von 5

4.5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Everything basically went as well as was described. Had a glitch with bus transportation as it was assumed to be included like last several years but got it covered.

Bewertet mit 4 von 5 Sternen

I was so happy to combine the concert tickets and the hotel etc. Website was easy. I felt supported up until the check-in day. I was pretty disappointed in the room at the hotel however. I felt we pai... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Overall it was easy to use, but I did run into an issue when checking in. For some reason the room reservation was under a name of someone else entirely (my best guess is the person at Jampack who boo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Loved that I was able to secure a hotel with my VIP ticket and not have to worry about hotel cancellations right before the event. Loved all of the perks that came with it as well including the merc... Mehr ansehen

Unternehmensdetails

  1. Reiseanbieter
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  3. Reisebüro
  4. Tickethändler

Vom Unternehmen geschrieben

Jampack turns the world's biggest events into effortless event-cations. We partner with iconic festivals, sports matchups, concerts, and cultural moments to create all-in-one travel packages that bundle your event tickets with hand-picked hotels and curated experiences — so you can lock in the whole trip in a single checkout instead of chasing down tickets, rooms, and logistics separately. Your Jampack dashboard keeps every confirmation, itinerary detail, and schedule in one place, and our traveler support team is on standby whenever you need a hand. Whether you're heading to a headline festival, a championship weekend, or a once-in-a-lifetime show, Jampack makes sure the only thing you have to think about is showing up and having a great time.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

65 Bewertungen

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4.5

Alle Bewertungen

(65)

61 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Great customer support

As a customer from overseas, i had some questions about getting the tickets in time. Fast response, everything cleared and very friendly and supportive!

3. September 2026
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Antwort von Jampack

Moritz, traveling all the way from Europe can be stressful, so we’re so glad we made part of that easier! It sounds like you had a great time at Ohana 2026, and we can’t wait to see you at more festivals. Since you travel internationally, remember that Purchase Protection is available with every Jampack package, so your plans are covered if anything unexpected comes up.

Bewertet mit 5 von 5 Sternen

Just the whole experience.

Just the whole experience.
For the hotel. It was amazing. Staff was great. The hotel was clean and well maintained unlike the other hotel I was at for ink. I hope to stay at this hotel again for LTL 27

16. September 2026
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Antwort von Jampack

Gloria, we're so glad to hear that you had a pleasant stay at the SpringHill Suites for Louder Than Life! We'll have a solid selection available for Louder Than Life 2027, and please feel free to reach out to our 24/7 Jampack Customer Support team if you have any questions regarding the accommodations or upgrading a chosen room. We're here to help with those decisions!

Bewertet mit 1 von 5 Sternen

Worst Customer Service EVER

I don’t care if OZZY is Lazurus’d I will never use Jampack or Front Gate again - customer service was atrocious from the very beginning - ticket purchase was a cluster frag - charged me shipping for tickets that I then had to pick up in person at will call because FRONT GATE COULDN’T PROPERLY ADDRESS THE ENVELOPE - ironically they shipped the two bracelets purchased together separately one arrive no problem - the other I got the giant middle finger from a call center based in India - PANTERA could return from the great beyond and I will spend $10,000 on a scalper and put my money in that persons pocket before I pay a dime to Jam Pack or Front Gate again

24. Oktober 2026
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Antwort von Jampack

Jo, we’re sorry your ticket purchase and wristband delivery were such a frustrating experience, especially having to pick up at Will Call after the shipping charge. Jampack hasn't been able to find a previous contact from you, so we haven’t had the chance to help. For any future package-related questions, we encourage you to contact Jampack at wegotyou@jampack.com rather than Front Gate, so our team can take care of it for you. We'll be reaching out to you directly via email with a resolution. We hope we can earn back your trust.

Bewertet mit 5 von 5 Sternen

Easy as pie and reasonable pricing.

Easy as pie and reasonable pricing.

26. Oktober 2026
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Antwort von Jampack

Chris, thank you for the awesome feedback! We're so excited for you to head to Welcome to Rockville 2027 with us, and please let us know if there's anything we can do for you along the way by reaching out to wegotyou@jampack.com. We're here for you!

Bewertet mit 5 von 5 Sternen

Very easy to use

Very easy to use, great layaway plan.

1. Oktober 2026
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Antwort von Jampack

Dana, we appreciate the positive feedback about our layaway option! We’re pumped you used it for Aftershock 2026, and we know it makes larger packages much more manageable. We also offer Affirm, Google Pay, and Apple Pay, so there’s a payment option for every budget. We can’t wait to help you plan your next festival!

Bewertet mit 3 von 5 Sternen

Not happy

My girlfriend snd i bought tickets at the same time and she got the package and i didnt. I spent $5 more but she got a merch credit and in & out privileges and i didn't. So i was unhappy

23. September 2026
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Antwort von Jampack

Denise, we’re sorry that you and your girlfriend ended up with different packages and that you only found out about the differences, like in-and-out privileges and the merch credit, when it mattered. We always encourage customers to reach out to our staff on-site and stop by the Jampack Box Office, where our team is happy to talk through your situation and help where we can with exceptions.

Bewertet mit 4 von 5 Sternen

The good and bad

The hotel/festival ticket package was a good deal. However, we weren't as happy with the shuttle this year in comparison to previous years. We had to walk several blocks to the pickup point. The wait for the shuttle when the festival ended each night was lengthy.

25. September 2026
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Antwort von Jampack

Deb, thank you for the kind words about your package, and for booking with us again this year after last year’s festival! We’re sorry the shuttle experience wasn’t up to your expectations. Unlike last year, the shuttle service this year was operated by a separate provider and wasn’t run by Jampack, so we weren’t able to directly oversee the pickup location or wait times. We deeply appreciate you sharing this, and we’ll pass your feedback along. We hope to see you at "& Beyond 2027"!

Bewertet mit 2 von 5 Sternen

I wasn't allowed to upgrade my package

I wasn't allowed to upgrade my package. The hotel sucked even though it was a Holiday Inn which I booked through you. Not impressed.

23. September 2026
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Antwort von Jampack

Kimberley, we’re sorry your experience didn’t meet your expectations. Upgrading a single day of a 4-Day pass isn’t something the festival offers, which we know is disappointing. We’d also like to learn more about your hotel stay, so our team will be reaching out to you at the email on your order to hear what went wrong and see how we can help.

Bewertet mit 5 von 5 Sternen

Loved that I was able to secure a hotel…

Loved that I was able to secure a hotel with my VIP ticket and not have to worry about hotel cancellations right before the event. Loved all of the perks that came with it as well including the merch voucher, the guitar is SO cool as well. The hotel was great, Jampack customer service was great.

I do have only ONE recommendation and I am not sure if it is even an option, however, I would like to see shuttles included in the Jampack packages. Even if it at optional hotels (like Welcome to Rockville) it would be great to have a couple places that offer shuttles to and from especially because you get ins and outs. If your hotel is 4 miles away, the perk of ins and outs is pretty pointless if you are having beverages and do not have a vehicle parked at Cal Expo.

1. Oktober 2026
Bewertet mit 3 von 5 Sternen

Great experience with Jampack

If you are talking about the &Beyond concert merch, there was a lack of inventory. We were told one style had a printing error so they were sent back. Yet, they were still on display to purchase.

Other styles completely out of sizing and this was by the evening of the first day.

If you are talking about the Jampack package, that was great, however I would do fewer things like mini-guitars and more things that are usable like a cool clear backpack or branded shirt,

24. September 2026
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Antwort von Jampack

Jill, thank you so much for the thoughtful feedback! We'll be sure to pass this along to our Director of Ticketing & Merchandise for future events.

Bewertet mit 5 von 5 Sternen

Smooth

The entire process was smooth, only thing I didn’t like was having to wait until a few days before the festival before getting my wristband.

17. September 2026
Bewertet mit 5 von 5 Sternen

Timely help, even on weekends

Between when I bought a hotel and VIP ticket package for a concert and when I actually went, I had to contact jam pack via email over the weekend three different times with questions. And their responses were immediate, and always correct.

19. September 2026

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