Jack Reid Bewertungen 

23
•
TrustScore 2 von 5

2.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

After no movement on the supposed order delivery, as seen on the tracking, I realised something was wrong and found this Trustpilot page. I've instructed my bank to initiate a refund process. Get your... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I have repeatedly tried to cancel my order. The payment has been taken from my card. I have contacted them through their own link which has produced no results at all and then I have received two emai... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I bought a canvas hiking backpack. Firstly, I think the product itself is pretty much as described and advertised: it's thick canvas with leather straps and plenty of pockets. Seems robust although... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

So ..... they've been in business for 29 years but only just open your website, Facebook account, storefront and Trust Trustpilot account in the last few weeks? ..... and they are an AI creation.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Taschen- und Gepäckfachgeschäft

Vom Unternehmen geschrieben

Jack Reid sells leather bags: backpacks, holdalls, messengers and duffles for everyday use and travel. We deliver across the United Kingdom and Ireland. Questions about an order? Reply to any of our emails or write to team@jack-reid.com.


Kontaktinformationen

2.2

Mangelhaft

TrustScore 2 von 5

23 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 76 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.2

Alle Bewertungen

(23)

22 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

I ordered one bag and suddenly was told…

I ordered one bag and suddenly was told I had ordered 2 of the same bags , eventually they contacted me said I could chose another type of bag I wrote back said I wanted one bag and a refund on the one they had “ accidentally” billed me for - I am now waiting on a refund and the delivery of the one bag ! So no idea what is going on plus I can not find a receipt of sale or anything about the company , is it a real business or a scam - I really wish to the former as the bag looked great but who knows in this world of scams ! I don’t have the courier details I am told on its way but late due to demand and seasonal chaos ! Sadly I think I may of been duped !

25. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Getting your bank to take action on a refund.

After no movement on the supposed order delivery, as seen on the tracking, I realised something was wrong and found this Trustpilot page. I've instructed my bank to initiate a refund process. Get your bank to cancel any subscription the Chinese business has surreptitiously placed on your bank card as Barclays noted they'd done that to my account. I'm told the refund process can take up to 6-8 weeks.

10. November 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I have repeatedly tried to cancel my…

I have repeatedly tried to cancel my order. The payment has been taken from my card. I have contacted them through their own link which has produced no results at all and then I have received two emails offering me 10% and then a 15% discount if I went ahead with the order still which I have replied and said I require a full refund and I have received nothing. Never buy anything from Instagram advert I guess is the lesson to be learned. They’ve used what looks like an established and genuine business being advertised and the truth couldn’t be further from what the advert portrays. Don’t be fooled by the marketing and certainly don’t order anything

1. November 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Fake

We fell for it too. I've since found the same bags on other well known sites, also shipped from China, and by also doing an image search, there the bags are priced at what they are worth.

1. November 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Update on my order with Jack Reid bags

Update on my order with Jack Reid bags. It is a fake/scam site. Ignore the positive reviews, they are fake too. Don't take my word for it just do what many of us failed to do, employ critical thinking! I will try and recover my money through my bank. It is important you request a refund. Banks need evidence you have tried to recover your money. If it looks too good to be true then it is likely fake!

9. November 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

fake fake fake fake scammers!!!!!!!

fake fake fake fake scammers!!!!!!!! All ai slop - should be ashamed of themselves!!

8. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi, we're a small team working long days to get every order out, so it's hard to read the word scam from someone who hasn't ordered from us: we can't find any order under your name. Every order we take is shipped with tracking and delivered by Royal Mail or Evri. It's true that delivery takes a little longer right now, because we've had far more orders than expected, but every customer gets their bag. If you did order, send your order number to team@jack-reid.com and we'll check it personally. – The Jack Reid team

Bewertet mit 5 von 5 Sternen

Nice bag

Nice bag. Well made. Handles feel like proper leather, not the thin stuff. Shipping was quick

3. Oktober 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Cian, thank you for taking the time to write this. We're glad the bag and the leather handles lived up to it, and that it reached you quickly. Enjoy it! – The Jack Reid team

Bewertet mit 1 von 5 Sternen

Furious With Myself

I’m furious with myself for falling for this scam. The Ad states Jack Reid has been around for 29 years and implies from the two photos of him that he’s a UK based ‘one man band’ who has been providing artisan quality bags. He’s not, he does not exist, he’s an AI creation, and the bags are mass produced in China. My bag is worth nothing like the £145 I paid for it let alone the alleged original price of £450, more like £50.
Please don’t fall for this scam, take notice of my review and several other very similar ones.

I’ve read your two replies to my original review. Neither of them address the issues I raised and both read like AI generated automatic reviews. You have made no attempt to prove that ‘Jack Reid’ is a genuine UK artisan bag maker of 29 years. The bag is extremely poor quality and clearly mass produced. The only way you can make amends is to issue me a full a refund at your expense admitting your clear deceitful, misleading advert and what you purport to be.

2. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi, we're a small team working long days, so it's hard to read this. We stand behind every bag we send, and if something about yours isn't right, we want to see it: send a photo to team@jack-reid.com and a member of our team will look at it with you. – The Jack Reid team

Bewertet mit 1 von 5 Sternen

Despite the reply from jack reid I’m…

Despite the reply from jack reid I’m not changing my mind the quality for the price is truly awful and the so called reduction from £540 is a bad joke it is an outright scam despite the warm words do not be fooled

8. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Nick, we're sorry you still feel this way. We're a small team working long days, and we stand behind every bag we send. Our offer stands: send a photo of your bag to team@jack-reid.com and a member of our team will look at it with you. – The Jack Reid team

Bewertet mit 5 von 5 Sternen

I’ve gone through so many bags over the…

I’ve gone through so many bags over the last few years. This Doolin felt different from the moment I opened it. The leather is firm but not stiff, and the zip runs smoothly. The outside quick-access pocket is exactly where I’ve always wanted my keys to be. Three months of daily use and it still looks good, which is more than I can say for my last three bags.

8. Oktober 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Romilly, thank you for your kind words about the Doolin. We're glad the leather, the zip and the outside pocket work so well for you. Enjoy it! – The Jack Reid team

Bewertet mit 1 von 5 Sternen

This is now clearly a scam by some AI…

This is now clearly a scam by some AI driven dirtbags . Stay well clear of mugs.

7. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi James, we're a small team working long days to get every order out, so it's hard to read the word scam from someone who hasn't ordered from us: we can't find any order under your name. Every order we take is shipped with tracking and delivered by Royal Mail or Evri. It's true that delivery takes a little longer right now, because we've had far more orders than expected, but every customer gets their bag. If you did order, send your order number to team@jack-reid.com and we'll check it personally. – The Jack Reid team

Bewertet mit 3 von 5 Sternen

Doolin Bag has arrived

I was initially concerned after placing an order for a Doolin bag and reading some of the negative reviews . However my own experience has been mixed .
The Bag has arrived and is as specified .The Waxed canvas ,Leather and Fittings appear strong and good quality and the bag fits my needs , so I will be keeping it .
However there have been a number of issues along the way .The order took 17 days to arrive and at one point the Tracking on the Jack Reid Website showed the bag to have been delivered when it hadn't been .
The Bag eventually arrived via EVRI UK and was well packaged and in good condition .However the Tracking Label on the packaging shows that the shipment originated in Ningpo ,China via the 4PX Carrier Service which was different from the impression formed from the Website and Advertising .
I have asked twice by E-mail for confirmation of where the bag was actually manufactured ,but am yet to receive a response to that question ,although i did receive responses to delivery queries .
Overall , pleased with the bag itself , but would have appreciated greater transparency over where it was manufactured and fulfilment . Hope this review helps others contemplating a purchase.

6. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Robin, thank you for taking the time to write such a detailed review. We're glad the Doolin arrived as described and that you're happy with the waxed canvas, leather and fittings. We're sorry it took 17 days, and that our tracking page showed it as delivered before it was: we've found what caused that and have now put it right. Enjoy the bag! – The Jack Reid team

Bewertet mit 3 von 5 Sternen

Delivery takes a long time

The bag I ordered took two weeks to arrive, but met my expectations and appears well made. Updates on the order tracking site were not clear.

1. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Nick, thank you for your review, and we're glad the bag met your expectations. We're sorry it took two weeks to reach you and that the tracking updates weren't clear: we've found what made them confusing and have now put it right. Enjoy your bag! – The Jack Reid team

Bewertet mit 1 von 5 Sternen

Requested order to be cancelled with no response

Ordered bag stating dispatch in UK next day. Email received saying now two weeks. Emailed and used Contact Us to cancel - no response. Now unsure if this is a genuine hand made bag company in UK. Background research telling me no. Looks like money lost which is disappointing

4. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Steven, we're sorry your emails waited too long for an answer: we're a small team, and these last weeks have been far busier than expected. Your bag was already on its way when you asked to cancel, so your money isn't lost: it's travelling to you with tracking, and we've emailed you the details. It's true that delivery takes a little longer right now, but every order arrives. – The Jack Reid team

Bewertet mit 1 von 5 Sternen

Such a con

Such a con. These are Chinese made and cheap. Available elsewhere at half the price. Customer service just stopped short of lying to my about the origin of the bags. No chance of a return as they issue a credit for something else from their store. Please avoid at all costs.

4. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Cliff, we're a small team working long days, so it's disappointing to read this. We stand behind every bag we send. If something about yours isn't right, send a photo to team@jack-reid.com and a member of our team will look at it with you. – The Jack Reid team

Bewertet mit 1 von 5 Sternen

Trying to cancel, no response, lost money

Ordered bag stating dispatch in UK next day. Email received saying now two weeks. Didn't meet my needs. Emailed and used Contact Us to cancel - no response. Now unsure if this is a genuine hand made bag company in UK. Background research telling me no. Looks like money lost which is disappointing.

3. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Evan, you're right that you waited too long for an answer, and we're sorry: we're a small team, and these last weeks have been far busier than expected. Your order had already been labelled for dispatch before your message reached us, and it is with the carrier on its way to you with tracking, so your money is not lost. We've sent you the tracking link by email. – The Jack Reid team

Bewertet mit 1 von 5 Sternen

Dodgy .... avoid.

So ..... they've been in business for 29 years but only just open your website, Facebook account, storefront and Trust Trustpilot account in the last few weeks? ..... and they are an AI creation.

Can I just add how remarkable it is that this supposedly old family firm's bags are also available at Trendhim, Handsome Dan's, Cole & Harrison, Bella, Saint Door, Aussie Pacific blah blah blah

There is nothing that screams DODGY AS HELL quite like when you try to cloak your business in a a veil of barefaced lies.

1. November 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Mark, we're a small team working long days to get every order out, so it's hard to read this from someone who hasn't ordered from us: we can't find any order under your name. Every order we take is shipped with tracking and delivered by Royal Mail or Evri. It's true that delivery takes a little longer right now, because we've had far more orders than expected, but every customer gets their bag. If you did order, send your order number to team@jack-reid.com and we'll check it personally. – The Jack Reid team

Bewertet mit 1 von 5 Sternen

Another dodgy site -

Another dodgy site -
Stay well clear

16. Oktober 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi, we're a small team working long days to get every order out, so it's hard to read this from someone who hasn't ordered from us: we can't find any order under your name. Every order we take is shipped with tracking and delivered by Royal Mail or Evri. It's true that delivery takes a little longer right now, because we've had far more orders than expected, but every customer gets their bag. If you did order, send your order number to team@jack-reid.com and we'll check it personally. – The Jack Reid team

Bewertet mit 4 von 5 Sternen

Actually decent product it appears

I bought a canvas hiking backpack. Firstly, I think the product itself is pretty much as described and advertised: it's thick canvas with leather straps and plenty of pockets. Seems robust although the leather straps could be thicker. Generally I'm pleased and ultimately it's the product which is important.
I think the website and advertising are misleading however: I don't believe there really is or ever has been a kindly looking craftsman Jack Reid, handcrafting since 1997...
Still, when I got a bit panicky thinking I'd been scammed and nothing was going to turn up, they did email me and actually it did turn up on time so really it's all good. I hope the bag remains as robust as it feels.

26. Oktober 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi Alec,

Thank you for taking the time to write this. We're glad your backpack arrived on time and that you're pleased with it. We understand the worry while you wait for a parcel, and we're sorry it gave you a few anxious days.

We do make our bags ourselves, and we hope yours stays as robust as it feels for many years. If you ever need anything, just reply to one of our emails.

The Jack Reid team

Bewertet mit 1 von 5 Sternen

Chinese sources product over priced

Chinese sources product over priced. Credit card chargeback worked.

17. Oktober 2026
Bewertung ohne vorherige Einladung
Jack Reid-Logo

Antwort von Jack Reid

Hi David, you placed your order on 21 October and asked us to cancel it the same day. Your order was cancelled before it was sent, and your full payment went back to your card on 22 October. We confirmed this to you by email on 23 October. We're sorry the bag wasn't for you; if there's anything else we can help with, you can reach us at team@jack-reid.com. – The Jack Reid team

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