After no movement on the supposed order delivery, as seen on the tracking, I realised something was wrong and found this Trustpilot page. I've instructed my bank to initiate a refund process. Get your... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have repeatedly tried to cancel my order. The payment has been taken from my card. I have contacted them through their own link which has produced no results at all and then I have received two emai... Mehr ansehen
I bought a canvas hiking backpack. Firstly, I think the product itself is pretty much as described and advertised: it's thick canvas with leather straps and plenty of pockets. Seems robust although... Mehr ansehen
Unternehmen hat geantwortet
So ..... they've been in business for 29 years but only just open your website, Facebook account, storefront and Trust Trustpilot account in the last few weeks? ..... and they are an AI creation.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Jack Reid sells leather bags: backpacks, holdalls, messengers and duffles for everyday use and travel. We deliver across the United Kingdom and Ireland. Questions about an order? Reply to any of our emails or write to team@jack-reid.com.
Kontaktinformationen
Vereinigtes Königreich
- team@jack-reid.com
- jack-reid.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I ordered one bag and suddenly was told…
I ordered one bag and suddenly was told I had ordered 2 of the same bags , eventually they contacted me said I could chose another type of bag I wrote back said I wanted one bag and a refund on the one they had “ accidentally” billed me for - I am now waiting on a refund and the delivery of the one bag ! So no idea what is going on plus I can not find a receipt of sale or anything about the company , is it a real business or a scam - I really wish to the former as the bag looked great but who knows in this world of scams ! I don’t have the courier details I am told on its way but late due to demand and seasonal chaos ! Sadly I think I may of been duped !
Getting your bank to take action on a refund.
After no movement on the supposed order delivery, as seen on the tracking, I realised something was wrong and found this Trustpilot page. I've instructed my bank to initiate a refund process. Get your bank to cancel any subscription the Chinese business has surreptitiously placed on your bank card as Barclays noted they'd done that to my account. I'm told the refund process can take up to 6-8 weeks.
I have repeatedly tried to cancel my…
I have repeatedly tried to cancel my order. The payment has been taken from my card. I have contacted them through their own link which has produced no results at all and then I have received two emails offering me 10% and then a 15% discount if I went ahead with the order still which I have replied and said I require a full refund and I have received nothing. Never buy anything from Instagram advert I guess is the lesson to be learned. They’ve used what looks like an established and genuine business being advertised and the truth couldn’t be further from what the advert portrays. Don’t be fooled by the marketing and certainly don’t order anything
Fake
We fell for it too. I've since found the same bags on other well known sites, also shipped from China, and by also doing an image search, there the bags are priced at what they are worth.
Update on my order with Jack Reid bags
Update on my order with Jack Reid bags. It is a fake/scam site. Ignore the positive reviews, they are fake too. Don't take my word for it just do what many of us failed to do, employ critical thinking! I will try and recover my money through my bank. It is important you request a refund. Banks need evidence you have tried to recover your money. If it looks too good to be true then it is likely fake!
fake fake fake fake scammers!!!!!!!
fake fake fake fake scammers!!!!!!!! All ai slop - should be ashamed of themselves!!

Antwort von Jack Reid
Nice bag
Nice bag. Well made. Handles feel like proper leather, not the thin stuff. Shipping was quick

Antwort von Jack Reid
Furious With Myself
I’m furious with myself for falling for this scam. The Ad states Jack Reid has been around for 29 years and implies from the two photos of him that he’s a UK based ‘one man band’ who has been providing artisan quality bags. He’s not, he does not exist, he’s an AI creation, and the bags are mass produced in China. My bag is worth nothing like the £145 I paid for it let alone the alleged original price of £450, more like £50.
Please don’t fall for this scam, take notice of my review and several other very similar ones.
I’ve read your two replies to my original review. Neither of them address the issues I raised and both read like AI generated automatic reviews. You have made no attempt to prove that ‘Jack Reid’ is a genuine UK artisan bag maker of 29 years. The bag is extremely poor quality and clearly mass produced. The only way you can make amends is to issue me a full a refund at your expense admitting your clear deceitful, misleading advert and what you purport to be.

Antwort von Jack Reid
Despite the reply from jack reid I’m…
Despite the reply from jack reid I’m not changing my mind the quality for the price is truly awful and the so called reduction from £540 is a bad joke it is an outright scam despite the warm words do not be fooled

Antwort von Jack Reid
I’ve gone through so many bags over the…
I’ve gone through so many bags over the last few years. This Doolin felt different from the moment I opened it. The leather is firm but not stiff, and the zip runs smoothly. The outside quick-access pocket is exactly where I’ve always wanted my keys to be. Three months of daily use and it still looks good, which is more than I can say for my last three bags.

Antwort von Jack Reid
This is now clearly a scam by some AI…
This is now clearly a scam by some AI driven dirtbags . Stay well clear of mugs.

Antwort von Jack Reid
Doolin Bag has arrived
I was initially concerned after placing an order for a Doolin bag and reading some of the negative reviews . However my own experience has been mixed .
The Bag has arrived and is as specified .The Waxed canvas ,Leather and Fittings appear strong and good quality and the bag fits my needs , so I will be keeping it .
However there have been a number of issues along the way .The order took 17 days to arrive and at one point the Tracking on the Jack Reid Website showed the bag to have been delivered when it hadn't been .
The Bag eventually arrived via EVRI UK and was well packaged and in good condition .However the Tracking Label on the packaging shows that the shipment originated in Ningpo ,China via the 4PX Carrier Service which was different from the impression formed from the Website and Advertising .
I have asked twice by E-mail for confirmation of where the bag was actually manufactured ,but am yet to receive a response to that question ,although i did receive responses to delivery queries .
Overall , pleased with the bag itself , but would have appreciated greater transparency over where it was manufactured and fulfilment . Hope this review helps others contemplating a purchase.

Antwort von Jack Reid
Delivery takes a long time
The bag I ordered took two weeks to arrive, but met my expectations and appears well made. Updates on the order tracking site were not clear.

Antwort von Jack Reid
Requested order to be cancelled with no response
Ordered bag stating dispatch in UK next day. Email received saying now two weeks. Emailed and used Contact Us to cancel - no response. Now unsure if this is a genuine hand made bag company in UK. Background research telling me no. Looks like money lost which is disappointing

Antwort von Jack Reid
Such a con
Such a con. These are Chinese made and cheap. Available elsewhere at half the price. Customer service just stopped short of lying to my about the origin of the bags. No chance of a return as they issue a credit for something else from their store. Please avoid at all costs.

Antwort von Jack Reid
Trying to cancel, no response, lost money
Ordered bag stating dispatch in UK next day. Email received saying now two weeks. Didn't meet my needs. Emailed and used Contact Us to cancel - no response. Now unsure if this is a genuine hand made bag company in UK. Background research telling me no. Looks like money lost which is disappointing.

Antwort von Jack Reid
Dodgy .... avoid.
So ..... they've been in business for 29 years but only just open your website, Facebook account, storefront and Trust Trustpilot account in the last few weeks? ..... and they are an AI creation.
Can I just add how remarkable it is that this supposedly old family firm's bags are also available at Trendhim, Handsome Dan's, Cole & Harrison, Bella, Saint Door, Aussie Pacific blah blah blah
There is nothing that screams DODGY AS HELL quite like when you try to cloak your business in a a veil of barefaced lies.

Antwort von Jack Reid
Another dodgy site -
Another dodgy site -
Stay well clear

Antwort von Jack Reid
Actually decent product it appears
I bought a canvas hiking backpack. Firstly, I think the product itself is pretty much as described and advertised: it's thick canvas with leather straps and plenty of pockets. Seems robust although the leather straps could be thicker. Generally I'm pleased and ultimately it's the product which is important.
I think the website and advertising are misleading however: I don't believe there really is or ever has been a kindly looking craftsman Jack Reid, handcrafting since 1997...
Still, when I got a bit panicky thinking I'd been scammed and nothing was going to turn up, they did email me and actually it did turn up on time so really it's all good. I hope the bag remains as robust as it feels.

Antwort von Jack Reid
Chinese sources product over priced
Chinese sources product over priced. Credit card chargeback worked.

Antwort von Jack Reid
So funktioniert Trustpilot
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