I already cancelled my tickets from the airlines official website, without any cancellation fee (because according to the rules in USA, flight tickets purchased 7 days or more before departure can be... Mehr ansehen
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Das sagen Bewerter
I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... Mehr ansehen
Unternehmen hat geantwortet
Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... Mehr ansehen
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️
Kontaktinformationen
2F, 25-27F, 38 Wong Chuk Hang Road, Wong Chuk Hang, 999077, Hong Kong, Hongkong
- +852 3008 2037
- service@iwofly.com
- iwofly.com
3.6
Akzeptabel
163 Bewertungen
Hat 25 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I first thought it was a scam, but they are reliable
When i first booked I thought it was a scam because i received an email that seemed a scam and I had never heard of the company. I checked the reviews and thought..... So I was skeptical so I emailed them, and replied very fast, to ask them how to check in, they informed me that they will send my boarding pass the day before the flight. I waited anxiously, as i didn't know what to expect and first thing in the morning I received it and had no problems.
16. Juli 2022
Bewertung ohne vorherige Einladung
Unsafe and unreliable booking option for your travels
- cancellation refund (minus cancellation fee) was said to take 1-3 month
- when requesting cancellation, no documentation or policy can be found from iWofly. When requested, it becomes a moving target
- we were given a 2-hour window at 3 AM PST to confirm cancellation of reservation
- agency unable to provide confirmation # for the airline in the reservation, stating that its their business secret per business model
We have not had the luxury to travel on a confirmed booking from the service, but from the way they have handled our request to cancel, its safe to assume you will get the turn around when you run into issues.
Book at your own risk.
14. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear Allen,
Sorry for the bad experience you had with iwofly.
But we need clarification about what you said:
1. Before the passenger purchases the ticket, you can see the ticket rules for the ticket.
2. Airline changes may happen at any time. We only send the notice of changes to passengers as soon as possible so that passengers can make corresponding itinerary adjustments.
3. If your passenger needs the airline's itinerary, or wants to find your order on the airline's website, you can contact customer service to send the itinerary or airline code.
We're sorry, because we can't find your relevant order, so we can't know your specific question. We are unable to provide the best service for passengers at the moment, but we try our best to provide better service for passengers.
Good service
21. Juni 2022
Action taken by company for refunding
Action taken by company for refunding customer money due to cancelation flight was an immediate action
15. Juni 2022
Antwort von iWofly
Dear Mr Rashid,
Thank you for the support! Hope to see you in the future!
Best Regards,
iWofly
WF220219397RB Disappointed customer
WF220219397RB
Above was my booking number for reference. Ticket has been cancelled 11days before the flight schedule. Apparently, the flight was still scheduled to depart for destination on that day. The paid sum can’t be refunded but only can be exchanged for points. I have waited for a month, however there is still no refund of the paid sum for the points. Appalling experience, absolutely no sense of responsibility and makes me wonder if this company is a complete scam.
4. Juni 2022
Bewertung ohne vorherige Einladung
A few days before my flight a get a…
A few days before my flight a get a vague message telling me my flight has been rescheduled but it sends a picture showing it has been cancelled.. Which one is it? rescheduled or cancelled. The word rescheduled means it has been changed to a new time, not cancelled. A message was sent earlier showing my flight has been rescheduled. When i looked at the time and matched it to my booking, it was okay, but their rescheduling heading actually means, "rescheduled to cancel." I have a week before my flight and I don't know what to do now. This should be illegal. Now flights are crazy expensive and I can't speak to anyone from this website called iWofly. Ultimately I lost a lot of money. Don't fly with these agents who give vaguely interpretated message that don't even coincide with their own bookings website. I'd appreciate it if you you don't use the title, "rescheduled" when you really mean cancelled. It was really vague. I showed others and they thought the same thing. They said to look up the booking and it still showed the flight was good when in fact it was canceled.
23. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear Paul,
Please accept our sincere apology for the confusion caused.
The [Manage My Booking] page on iWofly cannot be linked directly with the schedule change system, therefore only the original schedule was displayed there. We are in the process of upgrading the system and schedule changes shall soon be reflected on the website as well.
At the moment, we notify passengers of schedule changes by email. Flight cancellation also falls within the category of schedule changes. We have also taken your suggestion to separate the headings of flight change notices and flight cancellation notices in these notification emails.
The schedule change email was sent to your registered email address 2 months before the flight departure with email content indicating that the first two segments of your order have been cancelled by the airline (it's not a vague image either but rather an itinerary table).
We did refund you in the full amount of EUR 679.31, so would appreciate you not twist the fact and exaggerate.
Thanks again!
iWofly
My friend booked a flight from China to…
My friend booked a flight from China to Tanzania and she paid them later wa told that the flight got canceled she asked for a refund they don’t want to refund her and won’t even reply to her messages when she called the flight company they told her there’s no booking for her. they are SCAMMERS do not book your flight with them 😖😖😖😖
8. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear iWoflyer,
We are prioritising your friend's case and have submitted the refund request to the airline accordingly.
It will be quite impossible to reply to every email from the hundreds of emails sent by her. There are queries from other customers waiting for our service team to resolve as well.
We would appreciate it if your friend can trust us with the handling of the refund process. For other difficulties she is encountering, please kindly consult the embassy.
Kind Regards,
iWofly
TURNS OUT LEGIT
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus I don't think it deserve so much hatred.
(but your website does look a little too simple and unprofessional, to be honest. Improve it.)
1. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear iWoflyer,
Your comment has made our day! Thank you so much for the kind review.
Tickets are usually automatically issued within 30 minutes from our site. The time limit for ticket issuance is 72 hours but may take longer for some special deals.
Thank you for the suggestion on our website, we are on the way to adjusting the look & feel, please stay tuned!
Warm Regards,
iWofly
Terrible Service
Terrible Service. Avoid at all cost.
Booking number in the confirmation email provided by them does not work.
Requested for a refund after airline changed flight schedule, Iwofly did not provide the refund even when evidence was provided that airline policy allowed it.
28. April 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear iWoflyer,
The iWofly booking number only works in our own system, if you are contacting the airline please kindly use the PNR & ticket number provided in the confirmation email.
We also hope to align with the airline's refund policy, but as your ticket is issued by the issuing agent, different regulations might apply. If you can provide evidence that the airline is allowing a refund, we will also try our best to claim the refund from the issuing agent.
We also hope to align with the airline's refund policy, but as your ticket is issued by the issuing agent, different regulations might apply. If you can provide evidence that the airline is allowing a refund, we will also try our best to claim the refund from the issuing agent.
Kind Regards,
iWofly
Tickets are sold without luggage
Tickets are sold without luggage. This is not clear to customers.
No refund.
No cancellation.
I had to buy my ticket twice to the UK.
I will never use this service again.
With reference to your reply: Updated May 16, 2022.
You only refund us taxes. Which is 1/5th the price you of the entire ticket. Why not be transparent about that? Your company is not customer centric. It is designed to ensure that you benefit and the customer losses from the lack of transparency and shady information.
Do not tell me to be objective when I have lost over 5k from your shady transparency. No airlines should work with you. Buying direct from the airlines is far more beneficial. At least they take care of their customers.
27. April 2022
Antwort von iWofly
Dear Lynn,
We are sorry for what you have experienced. As per checking the [no-checked baggage] reminder was indicated when you were placing your order. Our travel consultant advised the price for purchasing checked baggage allowance to you but you chose to submit a refund request. As your order is only eligible for the airline's voluntary refund, a full refund is not possible. You may also check this at the airline's end. Our system shows a voluntary refund was initiated to you on April 11th, it's not very objective when you mentioned [No Refund].
Best Regards,
iWofly
right ticket at right price
Can't buy the ticket home, the team helped me find the right ticket at the right price, really thankful for their help.
24. April 2022
Antwort von iWofly
Dear Amanda,
A pleasure to help you find the right ticket to go home! We do have exclusive content for some unusual routes. Looking forward to seeing you again.
Best Regards,
iWofly
Antwort von iWofly
Dear Rayn,
You are more than welcome, helping travellers is what we are here for. Hope to see you in the future.
Best Regards,
iWofly
Very good ticket site！
The user experience is very good, and the response to inquiries and changes is very fast, helping me with many questions about the epidemic.
14. April 2022
Antwort von iWofly
Thanks Justin! Always ready to fly "Into The Wowing World"!
don't use this service they still…
don't use this service they still haven't issued me my refund for over 2 months now.
7. April 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear iWoflyer,
We are also as eager as you to see the ticket be refunded soon. Please kindly note it was the airline who authorizes the refund, not us, we cannot control the time, but we are trying our best to urge the airline.
Given my experience, the refund period normally lasts 1-3 months now. However, it still varies case by case. We will keep following up on the status of your ticket.
Kind Regards,
iWofly
WF220330KYFKC
WF220330KYFKC
My name Adam and above is my booking Details.
My Card has been charged USD 901 and out of sudden I had an email saying the Booking was CANCELLED. Please tell me what happen and why the status is cancelled after my Card has been charged in Full. I have to call my Bank to even Blocked my Card which I was thinking Its the Scam. I have been writing to your Email but seems No One has reply. This iwofly cant be contacted and no phone DUE TO PANDEMIC, whats the nonsense No one can chat or calls due to Pandemic. Don't use this reason and cant be accepted. Using the reason Pandemic IF we have to meet each others and not after you able to take the money from my card.
Thank you
29. März 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear Mr SOUFFIE,
We have replied to you by email, your order was canceled because the payment gateway has declined this transaction and the risk control system tested that your information was at risk, so your payment was rejected.
You have successfully contacted us via email, not like you said in your comment that you can't get in touch with us at all. It was only due to the time difference that our reply was delayed a bit.
Please keep an objective evaluation of us, thank you for your comments.
I want to make a change for my flight…
I want to make a change for my flight but i cannot because they not give me the booking ref#. I mail 5 time to them and they not response back...so how if i call to the air nz to make a change they ask for booking# but i dont have.
25. März 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear Aukafolau，
We are sorry for the inconvenience caused to you. When you sent the email, the customer service was not yet at work, which resulted in a late reply to your message.
The PNR & ticket number are included in the confirmation email as well as the [Manage My Booking] page of iWofly. You may use either of them to locate your order with the airline.
Warm Regards,
iWofly
It was good and easy to use
It was good and easy to use, except that it was difficult to get in touch with the team over the phone.
9. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear Krushi，
We are very happy to serve you. Since our telephone customer service is not open at present, we can only be contacted by email.
Sorry for the inconvenience caused.
Warm Regards,
iWofly
I needed to change my departure date
I needed to change my departure date. It was a fair price offered by the airlines. Response time was good to excellent. There was Technology glitch but they got if fixed for me. Overall They'd get an A grade from me.
15. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Thank you, Justin, wishing you a pleasant journey!
Stole 200usd from my credit account!
Stole 200usd from my credit account!
They gave me credit for a cancelled flight (which I did not agree to, and I was entitled to cash refund according to the airline). I wanted cash but they would not reply because they made a mistake and would not take responsibility for it. So I ended up taking the credit instead.
I check my credit account today and found that on the 11th of November, they made 7 transactions and took ALL of the money from my credit account!
DO NOT USE IWOFLY.
10. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear Vicki,
We are more than sorry that you had an unpleasant refund experience with us. Please send your iWofly order number to our customer service team service@iwofly.com and we will try our best to resolve your issue.
For the 7 transactions you claim that we stole your money, as per checking in our system, there is no such record showing 7 orders were placed under the same email address on the 11th of November. It is most likely to be a payment failure where the payment gateway only obtained authorization from issuing bank. Capture never happened which means funds was never moved out of issuing bank. If issuing bank has set the funds aside for further capture, it is up to issuing bank to release the funds after getting the cancellation. If you have not received your money back, please kindly contact the issuing bank.
Kind Regards,
iWofly
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