I already cancelled my tickets from the airlines official website, without any cancellation fee (because according to the rules in USA, flight tickets purchased 7 days or more before departure can be... Mehr ansehen
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Das sagen Bewerter
I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... Mehr ansehen
Unternehmen hat geantwortet
Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... Mehr ansehen
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️
Kontaktinformationen
2F, 25-27F, 38 Wong Chuk Hang Road, Wong Chuk Hang, 999077, Hong Kong, Hongkong
- +852 3008 2037
- service@iwofly.com
- iwofly.com
3.6
Akzeptabel
163 Bewertungen
Hat 25 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fraud and scam
I already cancelled my tickets from the airlines official website, without any cancellation fee (because according to the rules in USA, flight tickets purchased 7 days or more before departure can be cancelled without cancellation fee within 24 hours after booking), the iwofly won’t approve my refund! They say it’s not refundable.
28. April 2026
Bewertung ohne vorherige Einladung
We are very satisfied with the support…
We are very satisfied with the support we received. The team handled our flight schedule change professionally and helped us secure a suitable rebooking. Their prompt responses and clear communication made a big difference. Thank you for the excellent service!
8. April 2026
Bewertung ohne vorherige Einladung
I made a mistake in the booking process…
I made a mistake in the booking process and wrote Customer Service to remediate. They did it in 5 minutes. It's all clients need when they have a problem, a quick solution.
1. April 2026
Bewertung ohne vorherige Einladung
This is totally a scam
This is totally a scam! Please do not book with them, my money has been deducted, even though my ticket was not issued and there has been no refund. they told me to contact my bank which I did, and my bank told me that the funds that I paid to iWofly has been deducted. I and bring this matter futher. Trust me and DO NOT risk booking with iWofly. Clearly a scamming company!
20. März 2026
Bewertung ohne vorherige Einladung
Amazing customer experience
Amazing customer experience. I was worried about rebooking an already booked flight on a short notice. However the customer support team arranged it very well with the airlines company and rescheduled it without additional costs. Response was always very fast. I am highly impressed
17. März 2026
Bewertung ohne vorherige Einladung
Never book through this site
Never book through this site. It is a scam and will ruin your travel plans. They do not notify passengers of delays or changes, and there is no care or concern for customers. The service is unreliable, unclear, and extremely disappointing.
13. März 2026
Bewertung ohne vorherige Einladung
At first saw my flight was cancelled…
At first saw my flight was cancelled but was quickly rectified on there end. The customer service was prompt and was surprisingly easy for 11pm. Will book again on
4. Februar 2026
Bewertung ohne vorherige Einladung
Great service
Great service. Helped with flight changes with no hassel. Would recommend anytime 😊
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von iWofly
Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that our team could assist with your flight changes smoothly and without hassle. Providing a seamless experience is our top priority, and your kind words truly motivate us. We look forward to welcoming you back on your next journey!
The iWofly Team
Seamless Flight Booking
iWofly made booking my flights from Canada incredibly easy and fast. The website is user-friendly, and I appreciated how quickly I received confirmation and details for my trip. It’s a stress-free way to plan travel.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
Thank you so much for your wonderful review! 😊 We're thrilled to hear that booking your flights from Canada was seamless, fast, and stress-free with iWofly. Providing a user-friendly experience and timely confirmations is exactly what we aim for. We truly appreciate your recommendation and look forward to helping you plan your next trip!
Safe travels,
The iWofly Team
The communication was prompt, polite and knowledgable
The communication was prompt, polite, knowledgable and to the point, they helped to solve my issue quickly.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
Thank you for your kind words! It's great to know that our team's communication felt prompt, polite, and helpful to you. We strive to be both efficient and supportive, so we're really glad we could solve your issue quickly. Your appreciation means a lot to us!
The iWofly Team
Antwort von iWofly
亲爱的泽丹，
感谢您的认可！很高兴能为您提供及时有效的帮助。
我们的团队始终致力于快速响应并解决您的问题，您的满意是我们最大的动力。欢迎随时联系我们，祝您一切顺利！
iWofly Team
Amazing pricing and responsive team
Amazing pricing and responsive team! I was a bit worried I hadn't received an email confirmation but I soon received a response after reaching out to customer support. Jia's prompt response and willingness to help was great!
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear Miss Danela,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you found our pricing attractive and our team responsive.
We completely understand that waiting for confirmation can be worrying, and we're so glad Jia could provide you with a prompt and helpful response to ease your concerns. We've notified Jia of your compliment. Providing clear communication and quick support is a top priority for our entire team.
It was our pleasure to assist you, and we look forward to serving you again on your future travels!
Warm regards,
iWofly Team
Such quick customer support
Such quick customer support, really helpful
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
Thank you so much for your kind words! We're delighted to hear that you found our support quick and helpful.
Providing prompt and effective assistance is always our goal, and it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your positive experience.
If you need any further help, we’re always here for you.
iWofly Team
I have completely messed up my booking
I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can have safe and peaceful flight. My future flights will be done through Sky-tours for sure! They made me feel like I'm in the safe and competent hands.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
Dear Miss Celic,
Thank you so much for taking the time to share this – we're truly moved by your kind words! At Sky-tours, we believe travel plans should feel effortless, even when unexpected bumps arise.
We're delighted our team could swiftly resolve the booking hiccups and restore your peace of mind. Moments like these remind us why we do what we do: to be the steady hands that guide you from worry to confidence.
Hearing you'll trust us with future journeys means everything to us. We'll be here – ready to turn your next adventure into another smooth, worry-free experience.
iWofly Team
日本旅行
此次旅程因為訂錯行李額度，但客服人員很有耐心也很即時提供服務，讓此次旅程也能順利進行!非常感謝!
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
亲爱的蕭先生：
感谢您给予的五星好评！得知我们的客服团队为您快速协调航司厘清行李额度规则且解决过程精准高效，我们深感欣慰。
期待继续为您提供省心无忧的行程保障服务。
iWofly Team
I booked a flight on July 28
I booked a flight on July 28, 2025 through Iwofly.com. I received a confirmation number but never got a valid ticket. I tried contacting them several times — by email and phone — and got no response. Their support is completely unreachable.
This company is running a scam. I had to dispute the charge with my credit card.
Do not trust this site — they appear legitimate but will take your money and vanish.
Your reply is typical. If you have no records, how would you be trying to get a hold of me??? Scam!
Again, no you did not! You’re an offshore company that has so many bad reviews…all saying the same as myself.
A high proportion of negative Trustpilot reviews detail severe issues, including:
• Bookings not recognized by airlines
• No valid tickets issued
• Changed flight times without notice
• Refunds not processed
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration you have experienced.
At Iwofly.com, we strive to provide reliable and transparent service to all our customers. We have thoroughly reviewed our records and were unable to locate your booking based on the information provided in this review. We've contacted you through your review in Trustpilot to request information but you have not responded. Our customer support team is typically highly responsive, and we have no record of any unresponded inquiries matching this description.
We take all customer concerns very seriously and would like to help resolve this matter. Please contact us directly at support@iwofly.com with your booking details so we can investigate this further and address any issues you may have encountered.
We remain committed to providing excellent service to all our customers and appreciate the opportunity to address your concerns.
This was my first time booking with…
This was my first time booking with iWofly and my experience was a good one. The booking site is clear and easy. Their customer service is great. My return trip was cancelled and they were able to secure me another flight as promised.
Will definitely be booking with iWofly in the future.
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
Thank you so much for choosing iWofly for your first booking – we're honored to have earned your trust!
We're thrilled you found our platform clear and easy to navigate. When your return flight was unexpectedly cancelled, our team was glad to swiftly secure your alternative travel plans as promised. Providing reliable solutions during disruptions is at the heart of our service promise.
Knowing you'll choose us again means everything to our team. We'll be here ready to make your next journey even smoother.
Safe travels and warm regards,
The iWofly Team
There was an issue with the flight that I booked
There was an issue with the flight that I booked on the web page and once they find it out, they immediately contacted me with the solution. Once I confirmed the acceptance of the new proposal, I received my new tickets. I appreciate their fast response and follow up on this issue that airline responsibility.
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von iWofly
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that our team was able to quickly address the issue with your flight booking and provide a solution that worked for you. At iWofly, we always strive to resolve any unexpected situations promptly and keep our customers informed every step of the way.
It’s wonderful to know that you appreciated our responsiveness and the follow-up support. Providing reliable and efficient service is our top priority, and feedback like yours motivates us to continue maintaining high standards.
We look forward to serving you again on your future travels!
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