This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really excellent service. Came and fixed my cracked screen within 2 hours with high quality service
iRepairMan successfully replaced the screen on my 1st-gen iPhone SE when other repair shops couldn't source the part due to the phone's age. Not only does the new screen look great and work perfectly,... Mehr ansehen
Unternehmen hat geantwortet
Initially received a quote for £159 later wanted to charge £30 additional for call out and agreed to take £160 cash only, Installed an worn off Display and refused to let me take the Picture... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Reparaturladen für Mobiltelefone
- Computerreparaturdienst
- Wohnwagenbedarf
- Telefonreparaturdienst
- Bildschirmreparaturdienst
- Handelsschule
Vom Unternehmen geschrieben
iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team
Kontaktinformationen
128 City Road Old Street, EC1V 2NX, London, Vereinigtes Königreich
- 020 7046 0476
- Hello@irepairman.co.uk
- irepairman.co.uk
4.2
Gut
630 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The best repair service so far
The best repair service so far.
Was on time, screen fixed within 20 minutes.
excellent service from Marty.
Would definitely recommend.
3. September 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Alex Leo,
Thank you for your kind words and amazing feedback! We’re thrilled to hear you were happy with the prompt service and quick repair. Marty is dedicated to delivering excellent results, and it’s wonderful to see his efforts recognized.
Your recommendation means the world to us. If you ever need assistance again, we’ll be more than happy to help!
Best regards,
Team iRepairMan
engineer came repaired my phone very…
engineer came repaired my phone very quickly and great job well pleased with
24. August 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Jas,
Thank you for your kind feedback! We’re so glad to hear you were pleased with the quick and efficient repair service. Your satisfaction is our priority, and it’s great to know we delivered on your expectations.
If you ever need assistance again, we’re just a call away!
Best regards,
Team iRepairMan
Bad communication and not a proper fix on my phone
Communication wasn’t great, they were due to fix my phone between 6 and 7pm on a Friday but I had to phone them at 7 to find out where they were only to be told they didn’t have the part they needed so would be coming the next day. Again throughout the Saturday I had to keep calling and messaging to find out when they were coming. Eventually I was told 7pm but they didn’t turn up until 8:20…Then I was told they could replace the button on my phone but not the fingerprint recognition which was the whole point. So it was £90 for not a lot and I still ended up having to get a new phone. If I was told this when I booked I wouldn’t have done it and I was a bit annoyed I had to pay in advance and wasn’t offered even a partial refund for the delays and the fact it wasn’t properly fixed. The man was very nice when he eventually came but I wouldn’t recommend.
10. August 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Harriet Smalley,
Thank you for your feedback, and we’re sorry to hear that your experience did not meet your expectations. While we strive to provide prompt and effective repairs, we acknowledge that delays and miscommunication occurred in this instance, and for that, we sincerely apologise.
Regarding the repair outcome, we regret that the fingerprint recognition issue couldn’t be resolved as anticipated. Some repairs, unfortunately, come with hardware limitations, but we understand your frustration and wish we had been able to set clearer expectations at the time of booking.
We appreciate your understanding and value your feedback as it helps us improve our services. Should you have any further concerns or questions, please don’t hesitate to reach out.
Best regards,
Team iRepairMan
Worst experience - Do NOT recommend
I requested a same-day repair of an iPad for our office, which had to be scheduled 3 days in advance and on top of that they arrived 3 hours late.
The repair they completed was with an incompatible screen. We have been left with an iPad that has cracks all around the screen, is extremely dark and cannot use Face ID. Their service is not worth the money.
I have been requesting a refund for a job that was not completed to the standard I was promised, however all they ask for is me to spend more money and send the device away for a week.
Do not use this company, they do not have the expertise to carry out the services they sell.
22. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Vanessa,
Thank you for your feedback. We're sorry to hear that our service did not meet your expectations. We want to ensure you know we are committed to providing quality service. To resolve this issue, Don't hesitate to get in touch with me directly at support@irepairman.co.uk to discuss the best way to move forward.
Sincerely,
Customer Support Team
Quick and efficient service
Quick and efficient service! iRepairMan.co.uk fixed my phone at home on the same day. The technician was professional, and the convenience was unbeatable. Highly recommended for fast, hassle-free repairs!
12. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Frank Simmons,
Thank you so much for your kind words! We're thrilled to hear that you had a quick and efficient experience with our service. Our goal is always to provide convenient and professional repairs, and it's great to know we hit the mark. We appreciate your recommendation and look forward to helping you again in the future!
Best regards,
Company Director
DO NOT! The Stress and Frustration continue!!!Update from my review 05.08.2024
Phone finally received and of course unrepaired!
I can't believe I. gave this shop £75.00
For Pick up and Delivery this is basically what they have done to my phone
They've switched it "ON" then sent me a video via Whatsapp showing it
Confirmed by email quoted "it's been repaired and fully operational"
Asked the payment ....and to find out in fact it has not been repaired...
Anyway happy to get my phone back God knows what they have done to my datas as I cannot switch on the phone
WORST EXPERIENCE AND AWFUL SHOP EVER. SHOULD HAVE BEEN "0" STAR
Asked for payment
-----------------------
The Stress continues!!
since yesterday i was waiting for my phone to arrive
and today i was also waiting
then i received this email from royal mail
"Sorry, we were unable to deliver this item at 08-08-2024 as the address was inaccessible. We will attempt to deliver your item again on the next working day."
they were able to collect my phone from the same address 2 weeks ago and now i have asked them to send my phone back they are unable to! i wonder what address IRepairman used this is ridiculous!!!!
I will not stop reviewing this shop until i got my phone back! SAVE YOUR MONEY AND TIME AVOID THIS SHOP AT ALL COST!!!
-------------------------------------------------------------
Update: The Stress and Frustration continue
They have provided me with a track number delivery guaranteed by 1pm yesterday...it is now 3:31pm
still not have my phone...and they know i am going on holidays today!!! Horrible shop!!!!
-----------------------------------------------------------
Update from my review 05.08.2024
This is an update of my experience with IRepairman:
yesterday i have received an email from Trustpilot informing me that my previous review (05.08.2024) has been flagged by the sellers because it's contained harmful or false information.
I am thankful that Trustpilot decided to put my review back as this remains a honest review of what i have came through.
Looking back at the other clients reviews about the fees they have been charged, i have myself beeing charged for £75.00 because of what they've called diagnostics time consumed with my phone.
as i didn't want to deal with the stress and frustration i ended up paying this fee
I still find it awful that once again, they've emailed me saying my phone was repaired and fully operational, that they will be sending the phone by 1pm "tomorrow", that they've asked me for payment for a total of £189.99....which i have paid within 15mins...then they've contacted later telling me that they've found some other issues involving battery and this will take more time...
i did tell them when i sent my phone the battery health was 84% and this was checked by Apple Store and the port was the issue...
Anyway, i did tell that i am not willing to pay anymore on top of what i have already transferred as based on their email my phone "is fully operational"
I've asked them to resend my phone back.. by emails ad by whatsapp...total silence!
And when i told them that i have got my bank involved all of the sudden i received responses not one but twice!!!! Miracle!!
I have asked them again to resend my phone as it was as i had enough of this nonsense specially that they have access to all my data, ID, Banking, Pictures, Emails etc... -remember i provided them with my pin code they've asked me enabling them to fully assess the "battery" (i still don't understand why pin code is needed as if they want to test the battery all they have to do is to open the back of the phone, anyway i am not a technician, this is just my thoughts)
After exchanging emails back and forth they finally decided to send my phone back and they've taken away the so called "repaired fully functional" from the phone.
They've explained that it took more time for them to put back the phone as it was and plus diagnosics etc..that according to them it is a win-win situation that they ONLY charged me £75.00 and they refund me £114.99
Awful and disgusting! they've kept my phone for 2 weeks, frustrations and stresses they've caused and they cannot even fully refund my money!
I have suggested that i will pay for the delivery only but hey this is what it is...
I am today waiting for my phone to arrive based on their email yesterday.
AGAIN do not use this Company thinking you will save money and time..because clearly Time, Communication, Service are not their strong points...but if you have money to throw away and fancy some frustrations and stresses then feel free to get in touch with IRepairman they are very good on that indeed!
26. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer, We are sorry for the inconvenience. Please contact support@irepairman.co.uK to discuss how to resolve the issue. I’m sure they will help you.
Regards
Great service. Recommend!
Great service. Good communication. Phone back up and running. Very happy customer. Would highly recommend.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Mark Baker,
Thank you so much for your wonderful review!
We are thrilled to hear that you had a great experience with our service. Good communication and ensuring your phone is back up and running are top priorities for us, so it’s fantastic to know we met your expectations.
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for choosing our service.
Best regards,
Company Director
Quick, flexible and efficient 5* Sevice!
Maratib was fantastic! I got in touch with him on behalf of my sister, who had an issue with her screen and couldn't use her phone.
Maratib swiftly responded to my query and arranged a meeting within an hour. It took him 25 minutes and my sisters phone was good as new! He was very patient, explained his process whilst repairing the phone advised on ensuring the issue doesn't happen again. Couldn't recommend this company highly enough!
25. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Ella Franssen,
Thank you so much for your fantastic review! We are thrilled to hear about your positive experience with our service and with Maratib in particular.
We understand how important it is to have a functioning phone, and we are delighted that Maratib was able to assist your sister so promptly and efficiently. Our team strives to provide quick, flexible, and efficient service, and your feedback confirms that we are on the right track.
Maratib will be pleased to know that his patience and thorough explanations were appreciated. We are proud to have him as part of our team, and your recommendation means a lot to us.
If you or your sister have any further questions or need assistance in the future, please do not hesitate to get in touch. We are always here to help!
Thank you once again for your kind words and for choosing our company.
Best regards,
Company Director
Great job
Great job, You don’t lose your phone for a few days while it’s repaired. It’s done in your home while you wait.
I’ll use them again.
24. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Graham,
Thank you so much for your kind words and for taking the time to share your positive experience! We’re thrilled to hear that you were satisfied with our in-home repair service and that it was convenient for you.
Our team strives to provide fast and reliable service without the hassle of losing your phone for several days. Knowing that you had a great experience and plan to use our services again is the best reward for our efforts.
If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Company Director
Irepairman we're absolutely fantastic
Irepairman we're absolutely fantastic. A very quick prompt service at home and priced reasonably for the speed. My phone was fixed within around 40 minutes. Highly recommend.
23. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Liz Goldie,
Thank you so much for your wonderful review! We are thrilled to hear that you found our service quick and reasonably priced. It’s great to know that we could fix your phone within 40 minutes and meet your expectations.
Your recommendation means a lot to us. We are committed to providing excellent service to all our customers, and feedback like yours is a great motivator for our team.
If you need any further assistance in the future, please don't hesitate to reach out. We are always here to help.
Thanks again for choosing iRepairMan!
Best regards,
Company Director
Great, fast & easy service!
My experience with Maratib was so amazing! I was very impressed with how fast and easy he made this process for me. I was without my phone for several days in a foreign country and he was very easy and quick to communicate with while I was on my way into London. I’m so lucky to have found this company. If I could rate them one thousand stars I would! Thank you again!!!!
20. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Cami Ezernack,
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Maratib and our service.
We understand how stressful it can be to be without your phone, especially in a foreign country, and we're glad we could make the process quick and easy for you. Maratib will be delighted to hear your kind words.
Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service to all our customers. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Thank you once again for your kind words and support. Safe travels!
Best regards,
Company Director
Email and other support
Great service - helpful and efficient. Definitely recommend:
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Robert,
Thank you so much for your positive feedback! We are thrilled to hear that you found our service helpful and efficient. Your recommendation means a lot to us.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Company Director
Super easy to deal with
Super easy to deal with. Came to my office exactly when promised, fixed the phone on the spot and was very amiable and courteous.
Would recommend highly for convenience and reliability.
4. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Gavin,
Thank you so much for your kind words and for taking the time to leave such a positive review! We are thrilled to hear that you found our service convenient and reliable.
It was our pleasure to assist you and ensure your phone was fixed promptly. We pride ourselves on providing excellent service, and we are glad to know that we met your expectations.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any further needs or questions, please don’t hesitate to reach out.
Thanks again for choosing us!
Best regards,
Company Director
The turnaround time and communication…
The turnaround time and communication was great. However, my screen was not placed properly and only noticed after removing the elastic bands after 24 hours. The front camera is affected and the screen is weak and cracks on it's own because of the placement.
30. Juni 2024
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer,
Thank you for your candid feedback. We’re pleased to hear that you found our turnaround time and communication great, but we’re truly sorry to learn about the issues you experienced with your screen replacement.
Your satisfaction is our top priority, and it’s clear we didn’t meet our standards in this instance. We apologize for the inconvenience and the impact it has had on your device.
We are committed to making this right. Please contact us at your earliest convenience so we can arrange to fix the screen and ensure your device is functioning perfectly. We will prioritize your repair to minimize any further inconvenience.
Your feedback is invaluable in helping us improve our services, and we appreciate your understanding and patience. We look forward to the opportunity to resolve this and restore your confidence in us.
Thank you for bringing this to our attention.
Best regards,
Company Director
Don’t Turn Up and Don’t Keep to Their Promise!
What a joke! They called me on Sunday morning and said they’d be with me early to mid-evening. Great. But instead I got a text apologising for the no-show and would tomorrow be okay. I texted back to say it would be okay, and could they give me a time. It’s now 09:05 on Monday 15/7/24, and there’s been absolutely NO communication from this shower at all! I wouldn’t rely on them; not only do they not show up at the appointed hour, but they can’t even be bothered to put things right when it happens. I’ll now have to go elsewhere. Beware an outfit with forked tongues!
14. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Joan,
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and deeply regret the inconvenience caused by our missed appointment and lack of communication.
We take full responsibility for not meeting our commitments and understand how frustrating it must have been for you. Your feedback is invaluable and highlights areas we need to improve on to provide the service our customers deserve.
We are committed to making this right and restoring your faith in our service. If you could give us another chance, we'd like to offer you a priority appointment whenever you get a chance, along with a discount as a gesture of our sincere apologies. Our team will be in touch with you immediately to arrange this and ensure you receive the prompt and reliable service you should have experienced from the start.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Warm regards,
Company Director
Very knowledgeable iPad, iPhone and Mac engineer who does home visits
I dropped my iPad yesterday afternoon and it broke. I found IRepairMan on duck duck go and checked his rating with TrustPilot.  I filled out the form and got an email back within an hour. We discussed the issue. I paid by bank transfer and next day Mr Ali cams and fixed it quickly. He was very pleasant and meticulous. I will use him again any time I have a problem with phone or Mac.
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Alan,
Thank you for sharing your incredible experience with us! 🌟 We're thrilled to hear that our knowledgeable engineer, Mr. Ali, was able to provide such prompt and meticulous service to get your iPad back in perfect condition.
Your detailed feedback highlights exactly what we strive to achieve: quick, reliable, and professional support right at your doorstep. It's wonderful to know that you found us through DuckDuckGo and that our TrustPilot ratings reassured you.
Your kind words and trust in our service mean the world to us. We're here for you anytime you need help with your phone, iPad, or Mac. We look forward to assisting you again in the future!
Thank you for choosing IRepairMan and for your inspiring review.
Best regards,
Company Director
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Hayley,
Thank you for your wonderful review! 🌟 We're thrilled to hear that you found our service fast and efficient.
Your satisfaction is our top priority, and it's great to know that we met your expectations. If you need further assistance or have any questions, don't hesitate to reach out. We're always here to help!
Thanks again for choosing us and for your kind words!
Best regards,
Company Director
iRepairMan
Excellent service
Excellent service, extremely efficient and replaced my cracked screen, good as new!
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Joanna,
Thank you for your fantastic review! 🌟 We're delighted to hear that you were pleased with our efficient service and that your screen now looks as good as new.
It's our top priority to ensure our customers receive the best possible service, and your feedback reassures us that we're on the right track.
If you need any further assistance or have any questions, feel free to reach out anytime. We're always here to help!
Thanks again for your kind words and for choosing us!
Best regards,
Director iRepairMan
Maratib was amazing!
Maratib was amazing!! Both at fixing my phone that looks brand new. He was very calm and customer service on point! Excellent conversation! I honestly cannot rate him enough!
23. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Sol Luz,
Thank you so much for your glowing 5-star review! We're thrilled to hear that Maratib provided such excellent service and made your phone look brand new. His calm demeanour and top-notch customer service are indeed valuable assets to our team.
We're delighted that you enjoyed the conversation and had such a positive experience. Your kind words and high praise mean a lot to us.
If you need any further assistance or have any questions, please don't hesitate to get in touch. We're here to help!
Best regards,
Customer Service Support
100% recommend
100% recommend! Called and had my cracked iphone screen replaced same day. Incredible, professional service. The replacement screen seems better than the original Apple one, it almost feels like I’m wearing glasses when I’m not. Brilliant!
19. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Claire Pierrot,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a positive experience with our service and that your new screen feels even better than the original.
Providing professional, same-day service is our goal, and we're delighted to know we hit the mark for you. Your kind words and recommendation mean the world to us.
If you ever need anything else or have any questions, please don't hesitate to reach out. Enjoy your perfectly clear screen!
Best regards,
Customer Service Team iRepairMan
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