IRA Financial Bewertungen 1’838

Two years later and Jenn was a great help getting a Certificate of Incumbency for my LLC, which she had helped me with in getting a new Certificate of Good Standing for a Change of Address in 2024! Super attitude, excellent understanding of the system, and I enjoyed practicing my Spanish with her!

I wanted to have a Roth IRA in a specialized investment area which involved a separate investment platform. Initially (about 5-6 years ago), though a bit clunky, I was able to invest in what I wanted and the reporting for the IRA's value was pretty easy to do. At that point, I would have rated IRA Financial "5". About two years ago, IRA Financial switched investment platforms for this investment. Since then, the service has fallen far short of my expectations or experience with the previous investment platform. Comparatively speaking, my investment choices are VERY limited, and many of the investments listed as "available to invest" are showing up with "no trades", "no market", etc. which I know is totally inaccurate. There is no explanation as to why, if they are listed on this new platform as being available to invest in, they are not tradeable. Getting to the investment platform is no longer intuitive. It is confusing at best. Reporting the value of the IRA is impossible at this point. When I click on the choices that IRA Financial personnel directed me to do via email, I get a blank screen with a tiny bit of writing that says, "No asset valuation found" or something similar. Repeated attempts to have IRA Financial simply EMAIL ME THE FORM so that can complete it have met with no success. Since it has been five years since I set up this IRA, I will look for alternatives that are more user-friendly and offer better customer service. What a pain.

Nezla at IRA Financial made a potentially complicated ROBS transaction feel seamless. She provided clear direction at every step, was always available for questions, and ensured my business was funded on schedule. Her professionalism and expertise gave me total confidence in my new business structure. Five stars for Nezla and the team!

Maria Esposito is made my experience incredibly smooth. She communicated everything to me and was prompt in returning my calls or emails.

Nelza, and Shanon provided me an excellent Roll over guidance and completed it ahead of schedule. I give kudos to IRA Financial as it was by far the complicated roll over one could imagine.

User Friendly is not a Buzz word in this company. for example, if you are new this world and fill-out a deposit form incorrectly you cannot delete it. The ext for Avery F just rings and then hangs it self up after 54 seconds. This company does not have the knowledge to guide a new through unless the new customer already knows what all the terms and words mean inside the company.

I had an situation that required a couple of tasks to be expedited related to my account, and IRA Financial accomplished them quickly, professionally, cleanly, easily, and didn't even charge extra fees! Thank you!

Customer Service of this company is non-existent. I dare anyone considering using this company to first call 1-800-472-1043 and see if you ever get a live person or a callback. Good luck! Try to receive a email response from: Info@Irafinancial dot com. GOOD LUCK. Their financial system is a disaster. Completely wrong. Retrieving documents online is impossible. All they have is a cocky CEO running around conferences pretending that he is revolutionizing the IRA industry, where it' a company liteally running on 2 1/2 people hanging on a shoestring. Pathetic is a compliment!

From the beginning, the ROBS 401(k) process seemed daunting, to say the least. It involved a significant amount of money and a process I had no prior experience with. IRA Financial made the entire process smooth and relatively easy to navigate. They clearly outlined all costs upfront, and everything matched exactly what was explained—no hidden fees or surprises.
They were always willing to explain the process and responded to my questions within a reasonable amount of time. I would absolutely recommend IRA Financial to anyone in a similar situation. The only reason I didn’t give a full five stars was communication. While they always answered my questions, getting in touch wasn’t always as simple as a quick phone call and typically required scheduling time through Calendly.
This is truly a minor issue, and if I could give 4.9 stars, I would.

Crappy service. I initiated a wire transfer to move funds out of my IRA Financial account to a local bank account; six business days (and ten calendar days) later, the wire has not been sent. Someone did reply to my email and said, "Oh, we are really busy". This is one example in a series of other poor experiences. Based on my lousy experience, I suspect this may be a one-man operation that is pretending to be larger than it is.

I regret I signed up with them. There is so much inertia involved in switching out, otherwise I'd move away from them. I don't know if there are other companies in their space that are better, but this firm sucks big time.

I am surprised to see the other positive Trustpilot reviews—I wish my experience had been as positive.

I've been with this company for years and generally had a positive experience. However, I am pulling my hair out trying to get my funds transferred to me. I completed the forms on 1/14/26. On 1/20/26 I called to check on status. Sat on hold for 15 minutes and finally got a message that I needed to leave a message and someone would call me back. They never did. Called again on 1/21/26. This time I spoke to a customer service rep who told me they were running behind but that funds would go out by the end of the week. It's end of the end of the week and my funds have still not been transferred. I've got bills to pay! I need my money!

5 years with this company and the experience has been so disappointing. Wiring a contribution in and getting access to these funds to invest took over 3 weeks and we kept getting different explanations and excuses. They are not competent and they don’t care.

I signed up with IRA Financial to be custodian of a private placement in a self directed IRA, and it has been a very frustrating experience trying to get them to sign the investment documents. They continue to ignore my emails and calls. Wish I had picked a different custodian- I chose them due to good reviews but things appear to have gone downhill.

Follow-up Review After 6 Months of Use

I’m writing this update after using IRA Financial for six months, and unfortunately my experience has been consistently poor.

First, I was charged unexpected and unexplained fees multiple times. These charges were not clearly disclosed upfront, nor were they proactively communicated. Each time, I had to reach out myself to investigate what the charges were for.

Second, customer support is extremely difficult to get through. Long hold times and slow responses appear to be the norm. Based on my experience, this seems to be a systemic issue—likely due to the volume of customer complaints related to billing and account issues.

Finally, the most frustrating issue: my distribution check was rejected without any clear explanation. Resolving this required over five hours of my time across emails and phone calls just to trace where my money was and why it was being held up. This is unacceptable for a financial services company handling retirement funds, where accuracy and reliability are critical.

Overall, the lack of transparency, poor customer service, and operational inefficiencies have made this an extremely disappointing experience. I would strongly caution others to consider these issues carefully before using this firm.

I have been trying to get a wire distribution from my account for over 2 weeks now. I finally conceded to paying their "expedite" fees, which don't actually do anything at all.

After dozens of phone calls and emails, I was finally told my wire would go out on Tuesday, and they were waiving the expedite fee due to all the issues.

Tuesday came and went with no wire. I called Wednesday morning and they said the wire was on hold because I hadn't paid the $25 wire fee. Why wouldn't someone contact me to let me know this rather than just let it sit on hold?? Also, there was no mention of the wire fee in all my conversations and emails prior to this.

So I paid the wire fee and now I'm told the wire will DEFINITELY go out on Wednesday. Well, Wednesday came and went with no wire...surprise surprise.

So here I am on Thursday, over 2 weeks since the initial request, with 2 days of "its guaranteed to go out today", and still nothing. Who knows how many more phone calls it will take before they release my funds.

For reference, when I sent an unrelated wire from my local bank earlier this week, the entire process took 20 minutes from my initial phone call, to completing the wire forms, to sending the wire. 20 MINUTES FROM START TO FINISH. It's not that hard.

I will most likely be finding another IRA custodian sometime this year. You've been warned.

Horrible company. You don't answer phone and process paperwork on a timely basis. If I could rate as a zero I would. I have been trying to get my funds from Company but they won't send for 3 months

Was I just scammed?

I've been a client of IRA Financial Trust for 4 years now, using their IRA LLC service and a capital one account. Historically, they've been very good and responsive. However, something has changed in the past 3 months where they are no longer responsive and I can't withdraw my money. I've emailed them over 10 times, to different departments.

I called them and the first time someone answered and I had asked for them to check the balance of my Capital One account (because you can't see it online). The rep said he had trouble seeing my capital one account and would call me back later once resolved. I never heard back. I've since tried calling back over 10 times and no one answers. I have money stuck there that I want to withdraw but am unable to because the company is not responsive.

This now feels like a scam and I will be reporting it to the South Dakota Division of Banking where they are regulated

Complete nightmare every step of setting up a SDIRA to investing in a Private Placement. When they tell you “it takes 3 to five days” what they don’t tell you is that you have to deal with 5 different departments that each take “3 to 5 days” so realistically you are 3 to 5 weeks going from account setup, account funding, Private Placement vetting, filling out investment forms, then going to ‘full service’ team, then auditing, then outgoing wires. None of these departments talk to each other, there is no workflow. They don’t answer their phones, they don’t return calls when you leave a message. The recording tells you to use the chat feature on their website (it does not exist!) – when I finally was able to speak to someone they said you have to log out and use the chat feature before logging it – I tried that – does not exist either. My initial investment was $100k. Their website says my ‘current value’ is $200k after 1 month – wow, doubled my money and website says I have a 50% return – huh?? All that to say their technology is terrible, business process do not exist. You have to constantly call to get them to move to the next process. They get 1 star for doing two things well – promptly collecting their fees and apologizing for poor performance. Somehow they found a way to juice up their ratings but those high ratings are only for a few individuals, not the company itself. Please don’t suggest I email Mark or Brian because they either don’t exist or don’t care. I copied both of them over 2 weeks ago on a problematic email chain. The sound of my phone not ringing is them not calling. Adam Bergman cannot be aware of what a disaster this outfit is. If he is aware, he would be wise to sell before this cluster implodes.

(1) They strongly recommended a Capital 1 bank account for my LLC, which I set up. Then, the phone app did not ever work, spent hours trying to get it set up. The website worked, but no way to deposit checks. Then I tried to find out where I could deposit a check. At a branch... Yeah, no branches within 400 miles. So I opened account at another bank. I think the C1 account is still open but I tried for weeks to close it.
(2) Trying to do an in-kind distrubution. To accomplish what I want, they insisted that it required FOUR deeds rather than one. They insist it is an IRS requirement. Um, no. It is not. Then they said I could not do an in-kind distribution of more than 49%. IRS requirement. Again, NO. New custodian does not have this rule. Hmmm...
These people have an overzealous control issue and compliance issues. They claim things to be IRS requirements so you are less likely to push back on them. In the course of trying to do this in kind distribution, I was told by one rep that it was impossible, then by another that I just had to fill out a form, and then by the person who actually OKs it, seems to not understand how deeds work. They want YOU to draft the deeds, or have them drafted, but they don't know what should be in them. They recommend quit claim deeds ... This custodian has been extremely hard to work with and is rife with misinformation.