Insure Your Paws Bewertungen 

Needed to make a claim. Completed online form, had no confirmation of claim being received. Making a claim is stressful enough, my expectation would be to have received a phone call at least or confirmation email. If the online system is faulty i will re consider my Trust pilot rating

I cancelled an auto renewal and received confirmation it was cancelled but despite this they took the money from my card. I sent multiple emails to them and the complaints department with no response. They’ve left me with no choice but to report them to the financial ombudsman and the bank. Extremely unprofessional and worried no safe guards in place. Stay away!

easy to use website anbd competitve proces

Lots of restrictions became clear AFTER receiving policy that were not clarified in initial click box application. Plus company says you can have policy within hours. It takes 10 days. Not happy with overall restrictions do will be cancelling as within cancellation period

My £10k claim paid in full, quickly and with no quibbles. Easy to contact, helpful on the phone, and hassle free claims process. A very refreshing experience. Can't ask for more. Highly recommended.

Excellent experience with this company from ease of buying to quality of policy.

The whole process was very easy and straightforward

Worst experience of pet insurance in 40 years told me on 9th Feb I cancelled my policy on 24th Jan my dog was uninsured all this time! Took 2 loads of money for 3 months told me my bank declined payment! Rang bank payment wasn't presented in jan! One horse show everytime you call you get Nabil who is useless he is rude and condecending I've asked for manager to call i even gave them a chance to put it right was told 24 hrs to re instated then several days?all the time my dog was uninsured told him I was going elsewhere he couldn't have been less interested NO APOLOGY OR EXPLANATION NO CALL FROM A MANAGER NO EMAIL WATCH THESE CROOKS THE WILL TAKE TWICE YOUR MONEY AND CANCEL YOUR POLICY AT WILL WITHOUT TELLING YOU AVOID!GOODjob we never had to claim

Very happy with the way I was treated and with the cost.

Easy to use platform, staff very helpful, quick claims payment. Updates throughout.

Thank you so much

Easy online system to get quote and secure policy.
Efficient automatic replies and documents
Hope my friend receives her voucher for recommending Insure Your Paws

Why can’t this company do not pre-authorise claims. This means that there is no certainty that the treatment will be covered. At the moment I’ve just had an quote for over £1000 for my dogs treatment, I expected to pay up the excess and the rest from insurance, but have been informed that I have to pay it all upright and claim it back, and they won’t give me any guarantee I will get it back.

Been with this provider for just less than 10 years and never needed to make a claim. They say you only find out how good insurance is until you make a claim, which sadly is too late for me.

Really easy to use and very clear. I have my other dog already with you and it made sense in every way including financial to have them both with you.

The team member I spoke to made the whole journey very simple & straightforward 🤩 making my policy a very comprehensive & competitive price for the cover received

Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also need to continue to shop around. Reading the reviews, I will bare in mind the time scales and some of the processing, but all in all, hopefully they make the changes recommended as claiming is already a stressful experience when you have to do it.

This company do not pre-authorise claims. This means that there is no certainty that the treatment will be covered and furthermore, even if it is, you may find that your vet will want/expect you to pay upfront if a claim has not been pre-authorised. They say you only find out how good insurance is when you make a claim well this firm’s process is full of holes… beware and in my case, avoid for the future!