My previous pet insurer raised my pet premium by 16% when I've not made any claims. So I used a compare site and found Insure Your Paws that offered higher cover for less than my last year's monthly... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great price with the benefits on offer, website was easy to navigate and set up everything. As any insurance we hope to never use it but if we do i hope the process is as straightforward as buying i... Mehr ansehen
All was good, with the minor exception that it was not made clear the first direct debit payment was made when the cover was bought and not when it started.
Unternehmen hat geantwortet
Very professional service agent was exceptionally helpful and I would recommend insure your paws for anyone want to insure their pets . First class service and a great product .Best price around again... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Insure Your Paws
Vom Unternehmen geschrieben
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is 5-star rated by Defaqto* and we won the 2026 National Insurance Award's ‘Pet Insurance Award’, so you know you’re in trusted, experienced hands with Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is 5-star rated by Defaqto* and we won the 2026 National Insurance Award's ‘Pet Insurance Award’, so you know you’re in trusted, experienced hands with Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Kontaktinformationen
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, Vereinigtes Königreich
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.4
Hervorragend
2194 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von Insure Your Paws
Good Morning,
We are so glad we could assist you. Thanks for your kind words!
Kind regards,
Dominik
On hold for almost two hours on Monday…
On hold for almost two hours on Monday this week just gone
Absolute joke trying to get through to you
1. Juni 2026
Antwort von Insure Your Paws
Hi Caroline,
I'm sorry to hear this happened. I’ll be reaching out to you directly to address the issue.
Kind regards,
Dominik
Polite and helpful
Polite and helpful. But needing to pay to change address is not great!
18. Mai 2026
Antwort von Insure Your Paws
Dear Sheryl,
Thank you for taking the time to leave a review.
Kind Regards
Rahul
Very easy process
26. Februar 2026
Antwort von Insure Your Paws
Hi Paul,
Thank you for your kind response.
Kind regards,
Shahzaib
Easy to read and understand policy…
Easy to read and understand policy wording, straight forward website, helpful staff on the phone, very good experience so far.
12. Mai 2026
Antwort von Insure Your Paws
Hi Kay,
Thank you for your kind response.
We're so glad you had a very good experience with us. We appreciate your positive feedback about our policy, website, and staff.
Kind regards
Shahzaib
Lovely operative
The operative, was lovely, really friendly and personable. Made the experience easy and quick.
28. April 2026
Antwort von Insure Your Paws
Hi Lesley
We're happy to hear that the operative was friendly and personable! We're so glad they made the experience easy and quick for you. Thank you for your positive feedback.
Kind regards,
Dominik
Very easy user friendly application
Very easy user friendly application. Good choice of cover
28. April 2026
Antwort von Insure Your Paws
Dear Penelope,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Quick and easy insurance to take out
Quick and easy insurance to take out. Good value for money as well
14. April 2026
Antwort von Insure Your Paws
Dear Ann-Marie,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Problem was contacting you
Problem was contacting you . Had question about policy but trying to phone was a nightmare . Cut off, no call back when I needed to speak with you.
13. April 2026
Antwort von Insure Your Paws
Dear Michael,
Thank you for your review, and I’m very sorry for the inconvenience you experienced when trying to reach us.
We did try to call you but were unfortunately unable to get through. We’ve also sent you an email explaining how we can assist you further.
If you would prefer to discuss your query over the phone, we can arrange a call back at a time that suits you. Please just let us know what works best, and we’ll be happy to help.
Kind regards,
Rahul
Clear information and well priced
13. April 2026
Antwort von Insure Your Paws
Dear Louise,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Antwort von Insure Your Paws
Dear Customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Like most things the cost could be…
Like most things the cost could be better but otherwise it was all plain sailing - thanks.
5. April 2026
Antwort von Insure Your Paws
Dear customer,
Thank you for taking the time to leave a review.
Kind Regards
Rahul
They wanted to increase premium by 14.7%
They wanted to increase premium by 14.7 % they said they can only consider reducing the increase if it is, coincidentally, over 15%!!!!!!!
7. März 2026
Antwort von Insure Your Paws
Hi Brian,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dominik
Antwort von Insure Your Paws
Hi Janice,
We're happy to hear that getting cover was easy! Thank you for your feedback; we appreciate it.
Kind regards,
Dominik
Easy to get a quote and complete…
Easy to get a quote and complete application form.
Documents delivered to my inbox within minutes!
Good value too.
25. März 2026
Antwort von Insure Your Paws
Hi Brenda,
We're happy to hear that you found it easy to get a quote and complete the application. We appreciate your feedback and are glad the document delivery was quick and of good value.
Kind regards,
Dominik
Expensive renewals and slow claims process
Friendly enough people to talk to, website easy to navigate. Everything is fine until you claim, the policy limits are unrealistic versus modern day veterinary prices and the claim process is painfully slow. On the last claim we made we had the vets do it directly and they were not amused with the time it took to process and they came back to us to complain about it.
Our dog is unlucky with her joints, in return we have seen our monthly premium exceed £100 a month at age 6-7, we were told that it went up because of the claims. This year we have been hit with a 15% rise which is very disappointing because we hadn’t made a claim in the past year and was hopeful that prices might fall, after all they had said it went up previously because we had claimed. It doesn’t stack up. I’ve called this month to ask why and the chap on the phone gave standard scripted answers, I’ve asked for a manager with authority to review premiums to call me back, two weeks and counting and I have no call back. If you think you won’t need to claim, then the initial low premiums are tempting, but I would say avoid, if you do claim the premium price rises are much higher than other providers.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Insure Your Paws
Dear Christian,
We appreciate your feedback. We're sorry to hear about the difficulties you've experienced with claim processing times, policy limits, and premium increases. We understand your frustration regarding the lack of a call back and will look into this. Your comments are valuable as we work to improve our services.
Kind regards,
Rahul
Has issues setting up online
Has issues setting up online, had to speak direct to one of your team to get the insurance in place.
Still waiting for all documents to come through the post as I requested
6. März 2026
Antwort von Insure Your Paws
Dear Angel,
Thank you for taking the time to leave a review.
You should receive your documents by post shortly.
Kind Regards
Rahul
Policy pet insurance
Policy well explained and seems comprehensive.
How easy it will be to make a claim I cannot comment on.
16. März 2026
Antwort von Insure Your Paws
Good Morning,
We appreciate you taking the time to share your thoughts! We're happy to hear that our policy explanation was helpful and comprehensive.
Kind regards,
Shahzaib
Very reasonable cat insurance…
This is our second cat insurance with Insure Your Paws. Good value, very reasonable monthly payment. Very reasonable excess. Our previous cat was very ill and unfirtunately had to be put down. Insurance paid out for vet costs and even amount Wr have bought the cat for. Now We have new cat also insured and our monthly payment is even lower by few pounds .Very much recommend!
16. März 2026
Antwort von Insure Your Paws
Hi Robert,
We appreciate you choosing us again for your new cat's insurance. We're happy to hear that our policies offer good value and reasonable costs. We are sorry for your previous loss, and we're glad we could support you then. Thank you for your recommendation!
Kind regards,
Dominik
Easy to sort the insurance
Gentleman sorted out the birth date because it wasnt showing properly no mater how much i tried, talked though all the options and answered my questions. Only trouble was i had to wait quite a bit for the call to be answered but once it was my query and everything including the insurance sorted quickly
13. März 2026
Antwort von Insure Your Paws
Hi Sandra,
We're happy to hear that the representative resolved the birth date issue, explained the options, and answered your questions. We apologise for the call wait time, but we're glad everything was sorted quickly afterward. Thank you for your feedback.
Kind regards,
Dominik
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