Installsure is fantastic, professional and speedy. Becks handled my claim and responded to emails almost instantly. I was truly amazed how quickly my claim was approved once I had submitted the reque... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I put a claim in to InstallSure about a window not opening. InstallSure told me that the window defect was not covered. When i looked through the policy I found that hardly anything was covered. DO NO... Mehr ansehen
Unternehmen hat geantwortet
Really helpful and friendly service. I made an error on my policy application and then another mistake when correcting it, but Karan sorted everything out over the phone in less than 5 minutes. The co... Mehr ansehen
Unternehmen hat geantwortet
When we learnt that Everest 2020 UPVC glazing company had folded I thought this was going to be an expensive repair!! But alas I had the sense to take out insurance at the time of purchase to replace... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Kontaktinformationen
40 Rushworth Street, SE1 0RB, London, Vereinigtes Königreich
- installsure.co.uk
4.0
Gut
205 Bewertungen
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Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Finally got payment
Finally got payment, it took a long time to get an answer from them, you have to be very patient.
4. September 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re truly sorry to hear about the lengthy wait time to process your payment and this should have been avoided. we will take this as feedback and continue to work hard to restore your confidence in us
Absolute Rubbish!
It is now 15.5 weeks since I first complained to these people and they have not even had the decency to contact me to discuss my issues. Very impressive!!!
11. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re truly sorry to hear about the challenges you faced in progressing your case via the complaints team. We understand your frustration, especially the lack of communication from us. Our team continues to deal with unprecedented volumes of contacts due to failure of key industry Installers and are working hard to get our wait time to acceptable levels. It's clear that there has been poor communication, and we want to get this right. Please can you email our complaints@installsure.co.uk directly with your telephone number, to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
I started a claim (or so I thought) in…
I started a claim (or so I thought) in November last year. We had a problem with water ingress through our front door, every time it rained, leaving rusty marks down the door and on the floor,
Correspondence went back and forth, and we agreed to replace the letterbox (at out cost and we'll under the £100 excess).
We were told to find someone local, OR we could click on the link to choose someone of their preferred company list! So we got someone we knew and who had already installed other windows for a different project to replace the letterbox, he found that Safestyle had not put a foam pad between the door and letterbox to allow water to be repelled off it.
We went on holiday for 2 weeks and came back to more water on the back of the door and floor, so I got back in touch.
We actually found that the water ingress was coming through the window panel in the door and NOT through the letterbox.
So I sent 3 estimates for the replacement of the whole door and a load of emails that followed with their generic reply, "please 6-8 weeks for the claims handler to assess your claim. Well, I waited 12, then 16 weeks, after I criticised hevlengthvof time I'd had to wait for 1 door, I got a reply back saying that because we had used an unauthorised installer to replace the letterbox (which was agreed by their customer service staff), they were declining the claim.
I've replied back with the proof from Customer service department that at no point was I ONLY to choose someone from their list to replace the letterbox, and that in fact the water is coming from above the letterbox (and water doesn't run upwards)!
Watch this space
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re sorry to learn that you are unhappy with the decision we made on your claim. All claims made to us are assessed in line with the terms and conditions of your policy. Notwithstanding the length of time taken to respond to you, if your claim triggered our exclusion within the policy this will explain why your claim was declined. As you have sent us proof to appeal the decision our dedicate team will review the information and decide on your claim. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. Should you require any further assistance on this please don’t hesitate to contact our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number.
Kept me informed at every stage as to…
Kept me informed at every stage as to what was happening about my claim
15. August 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Satified customer
I have delt with Installsure on 2 occasion and on each occasion was completed to our satisfaction
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Unable to contact them
Unable to contact them. Phone just goes to voicemail.
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our telephone number is 020 7645 3744 or alternatively you can reach us on email at info@installsure.co.uk or by clicking on the following link https://www.installsure.co.uk/contact-us through our website. We are open Monday to Friday (excluding weekends and bank holidays) from 9:00 am to 17:00 pm.
Absolutely scandalous company
Absolutely scandalous company! My door installed by Safe Style had a locking mechanism fail. As Safe Style have gone bust I contacted Installsure to make a claim. After a few days I notice the claim is just rejected with no explanation why!? .. Sent them a complaint lets see what happens. Of course I'm going to contact the insurance ombudsman. A company like this should not be allowed to exist! look at their feedback on here!
7. August 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All our claim decisions are accompanied with a letter explaining the reasons behind our decision. We can provide you with a copy of this and as you have registered a complaint with us this can also be included with our complaint’s response. If you can please email our claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. One of our team members will email you a copy of the decline letter. We look forward to hearing from you.
I had 5 new sash windows and French…
I had 5 new sash windows and French patio doors put luckily paid by cheque so made a claim when I was getting condensation and having to wipe down the backs of the windows with a towell, the main reason why I was replacing my windows in the first place so I would get rid of this problem.
Installsure sent their reps Evander who had a look around couldn’t see anything I was doing that created this, didn't even bother taking off their boots, and then wrote a report which was not at all reflective of my home - it was unventilated, I was cooking and boiling food creating steam ( I live on my own mostly and am 65, microwave is my go to ) etc etc. I was gobsmacked, my other windows by the way are ok.
My claim was declined, that was 18 months ago, 3 times now I have gone through the financial ombudsman, with new reports from window experts and the last report was so detailed measuring every little bit of the windows which I have paid for. It has proved the windows do not fit the frames and the gaps are larger than legal standards, which has been accepted and yet I still have had my claim declined and the financial ombudsman upholding Installsures decision. They have said packers can be fitted, but I need to make a new claim for this, back to square one and this has not yet been agreed.
My surveyors were independent not even local to me, they did not benefit from getting further work, but Installsure experts who reported back to ombudsman were all part of the same group as Installsure and commented about my home ventilation without even seeing it.
These insurance backed policies are worthless unless you have a small repair probably around the excess point.i too was offered £50 goodwill
Further to the above comments I followed the complaints letter issued and the financial ombudsman’s advices and put in a claim for the repairs to be done— 5/6 weeks later I have had apologies that they are very busy and Evander would be in touch…….watch this space I think it’ll be another complaint, 8 weeks to reply, then another complaint to the ombudsman, as I know, Evander knows everyone knows these windows cannot be repaired. But they have had 18/19 months not having to pay out anything
20. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. It’s evident from your comments that your claim has gone through our appeal process via the Complaints Team and the Financial Ombudsman Service (FOS). We can assure you that Installsure always ensure a fair and reasonable outcome is made when reviewing all of our claim’s appeal. The FOS provide an independent service that helps resolve dispute between the customer and the business and are in no terms affiliated with Installsure. If the decision made by the FOS has been accepted by you, this is legally binding and on this occasion we are unable to review the details of the case. However, we would have set out the reasons for our decision in our final response letter and equally the FOS would have done the same when issuing their final decision on the case. Should you need to make a new claim with us, please don’t hesitate to contact our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy. Our team will support you in progressing your claim. We look forward to hearing from you.
Lowest of the low
UPVC double glazing and door salesmen get a bad rep in this country. Installsure is the embodiment of every negative stereotype associated with them. Slick, slimy sales approach that promises the earth. Then hiding behind small print to cry off of making their work correct.
We paid over 3000 for a new front door and were reassured that in the event of a fault we were covered.
So when the door began to stick and not lock because the pins were not engaging we called and asked if it could be adjusted.
The respnose we got was a patronising letter saying that as we had bought the door on finance we could claim under the consumer credit act from the finance company. They went on the say that their small print states that if there is another means of redress they dont have to bother helping customers and due to their small print they were not inteterested in helping.
As it turns out, a few youtube videos and an allen key and the lock is ok again. But like most, I have no time for companies that hide behind small print. So congratulations Installsure, you saved yourself possibly 30 quid with your sneaky small print. By the looks of the reviews on here you will soon end up where a company of your ethical standing deserves to be, out of customers and in the gutter. Good luck.
16. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. Under the terms of Section 75 of the Consumer Credit Act 1974, a finance or credit card provider is liable for goods which are purchased using a finance agreement or credit card, where the goods prove to be defective. In the event your finance, or credit card provider declines your claim, please request a written response from the finance provider and we will then reassess your claim. You can forward the written response to our team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. We look forward to hearing from you
We made a claim in January 2024
We made a claim in January 2024. They declined the claim so we appealed. They have finally, after 6 Months, declined again. Worst part is they are offering us a goodwill payment of £100 if we accept their decision but nothing if we do not accept and continue our case with the Financial Ombudsman. This is an attempt to bribe us into dropping our case. I would urge anyone who has either had a claim dismissed or like others have been ignored to raise a case with the Ombudsman.
11. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All claims made to us are assessed in line with the terms and conditions of your policy. Notwithstanding the length of time taken to respond to you, if your claim triggered our exclusion within the policy this will explain why your claim was declined. Any goodwill payment offered to you is often in recognition of any service failure that you may have been subject to in our handling of your claim. This would have been explained in our declined letter and or complaint letter. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve.
Had 11 windows,2 doors and a set of…
Had 11 windows,2 doors and a set of French doors fitted by safestyle,had problems from the beginning,they replaced living room window twice(needs replacing again)changed main bedroom window(needs replacing again)was supposed to replace French doors(new ones came but were damaged)kitchen window replaced,the composite front door needs replacing,tried claiming through installsure but getting the same response as everybody else,don’t want to pay out,it’s now time to contact my house insurance provider to use the legal assistance on my policy 😁
26. April 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All claims made to us are assessed in line with the terms and conditions of your policy, which would have been sent to you shortly after the installation of your doors and windows. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
Shares private and confidential documents
This is potentially the worst company I have had to deal with.. first of all it took for me to find someone on linked in and message them to get a response after 2 months of emailing and calling. Once I then got that response it took another 3 months of back and forth forms to be told they can’t do anything as the claim is less than the excess charge they won’t be going forward with my claim. Why couldn’t they have told me this from the beginning so I didn’t have to waste my time? It gets worse, when they sent me over a form to fill out they actually sent me a private and confidential form from another person they was dealing with which I have ever right to share with these people as I have all their private details.
If you want to be messed around for months and potentially have all your private details shared then go ahead with this company if not avoid.
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your feedback. We take all our customers privacy seriously and are keen to understand more about the issue surrounding the private and confidential documents. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. Please reach out to us directly at info@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly.
Simply by speeding up the system i also…
Simply by speeding up the system i also had a expensive door fitted by safestyle that as also bowed badly i we are pensioners and feel the cold our kitchen is freezing our claim as been also going on for months we think things are finally all sorted only to get another email saying we haven't provided all the information it's as though they are playing for time hoping we go away maybe they are going bust as well who knows
16. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us. We recognised the impact the faulty door is having on you and we want to progress your claim as quickly as possible. Our aim is not to delay your claim, for us to validate your claim correctly we do require various information. Further details on this can be found by clicking on the following link https://www.installsure.co.uk/news-events/2019/12/06/how-to-make-a-claim-on-an-installsure-ibg-policy Please contact us with the supporting documents at claims@installsure.co.uk , please include your name, address, policy and claim number . We look forward to hearing from you
If I could give 0 I would,this company…
If I could give 0 I would,this company are shocking .
I had a door fitted by safestyle who went into receivership Oct. Since Nov I have been attempting to have a claim dealt with as the door frame is bowed. I have sent emails and out details of everything needed . I won't bore you with the countless attempts to get this claim resolved. But I April of this year I believed the claim would be finally be looked at, to receive another email saying I had still not provided a document. This was all supposed to have been sorted and 7 months later we still have to force our door closed with no satisfactory resolution . Very very unhappy
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. Please contact us with the supporting documents at claims@installsure.co.uk , please include your name, address, policy and claim number . We look forward to hearing from you.
This company has drawn the short straw…
This company has drawn the short straw with Safestyle going into administration. They are mad busy but in my opinion they are doing a great job. I had a claim for a faulty door gave 2 quotes and the claim was looked at and approved just waiting for my french doors claim now which I'm sure they will also approve. Please be patient with them as Safestyle have dealt them a bad hand. It did take a while but they have approved 1 claim now. So I'm sure they will sort the second one out now. Thanks for the support Installsure and keep up the great work. Update both claims now been resolved.
9. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Filled out a request to have two fogged…
Filled out a request to have two fogged windows replaced. They now want a bank statement from seven years ago to prove we paid. If I had not paid do you really think I would have the windows. Really bad insurance company and will in the future decline any business that uses them to guarantee their work.
Is the reply below is a joke?
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. Nevertheless, to validate your claim correctly, we do require information from you for example proof of payments. Please contact us with the supporting documents at claims@installsure.co.uk , please include your name, address, policy and claim number . We look forward to hearing from you.
I have waited 6 months to get my claim…
I have waited 6 months to get my claim sorted . Two quotes have long expired and they lost my first quote so had to send all over again . Emails sent but just told they will pass on to the claims department. I’m beyond my rope . Reading these reviews confirms my worries. I’m going to the ombudsman next .
14. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re sorry to learn about your experience with us. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. We would lover the opportunity to move your claim forward as quickly as possible. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
Composite door, lock problems
Composite door, having similar problems. Online form is difficult to address the problem with, calls unanswered. The tongue of the lock detached and I had to call a local firm to get the door open! £150 and they have only managed to temporarily fix it, needs the whole mechanism replacing but couldn't do the job before being sanctioned by the insurer. 10 yr guarantee with 3 left to go. Door face has already been replaced by Safestyle before they went bust, it is now deteriorating again!!
I had one conversation with a helpful advisor and since then nothing!
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. We would like to continue to be helpful to you as you mentioned by assisting you to complete your claim for the composite door. Please contact our team directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. We look forward to hearing from you.
If anything less than 1*
If anything less than 1*, I would have awarded even less than*. I called a handler Bobbie; there is no better way to upset a customer.
Please address them so as not to patronise customers.
17. April 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re sorry to learn about your experience with us. Our calls are recorded for training and quality monitoring purposes and we would love the opportunity to look into this. Please reach out to us directly at info@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
Nobody picks up the phone
Nobody picks up the phone, Nobody replies to emails, this company shouldn't exist!
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re sorry to learn about your experience with us. The failure of some industry leading installers has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times. It's clear that there has been poor communication, and we want to get this right. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
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